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FY2013 PMMR Agency Performance Indicators

City Government Mayor's Office of Operations (OPS) Dataset 4fnu-iufz 20 fields
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Dataset fields
Showing 50 real records
DOITT
Agency: DOITT • Indicator Id: 292 • Indicator Name: Average time to resolve all cable complaints (days)
Agency
DOITT
Indicator Id
292
Indicator Name
Average time to resolve all cable complaints (days)
Indicator Sequence
40
Sub Indicator
Average time to resolve all cable complaints (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Format Type
N
DOITT
Agency: DOITT • Indicator Id: 9152 • Indicator Name: Average time to resolve all service incidents (days)
Agency
DOITT
Indicator Id
9152
Indicator Name
Average time to resolve all service incidents (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve all service incidents (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2012
Raw Value
1.53
Format Type
N
Value Number
1.5
DOITT
Agency: DOITT • Indicator Id: 9152 • Indicator Name: Average time to resolve all service incidents (days)
Agency
DOITT
Indicator Id
9152
Indicator Name
Average time to resolve all service incidents (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve all service incidents (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Raw Value
4.2
Format Type
N
Value Number
4.2
DOITT
Agency: DOITT • Indicator Id: 9152 • Indicator Name: Average time to resolve all service incidents (days)
Agency
DOITT
Indicator Id
9152
Indicator Name
Average time to resolve all service incidents (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve all service incidents (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
1.35
Format Type
N
Value Number
1.4
DOITT
Agency: DOITT • Indicator Id: 9152 • Indicator Name: Average time to resolve all service incidents (days)
Agency
DOITT
Indicator Id
9152
Indicator Name
Average time to resolve all service incidents (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve all service incidents (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Raw Value
4.2
Format Type
N
Value Number
4.2
DOITT
Agency: DOITT • Indicator Id: 9152 • Indicator Name: Average time to resolve all service incidents (days)
Agency
DOITT
Indicator Id
9152
Indicator Name
Average time to resolve all service incidents (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve all service incidents (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Raw Value
2.22
Format Type
N
Value Number
2.2
DOITT
Agency: DOITT • Indicator Id: 9152 • Indicator Name: Average time to resolve all service incidents (days)
Agency
DOITT
Indicator Id
9152
Indicator Name
Average time to resolve all service incidents (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve all service incidents (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
2.17
Format Type
N
Value Number
2.2
DOITT
Agency: DOITT • Indicator Id: 9152 • Indicator Name: Average time to resolve all service incidents (days)
Agency
DOITT
Indicator Id
9152
Indicator Name
Average time to resolve all service incidents (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve all service incidents (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
1.43
Format Type
N
Value Number
1.4
DOITT
Agency: DOITT • Indicator Id: 293 • Indicator Name: Average time to resolve billing cable complaints (days)
Agency
DOITT
Indicator Id
293
Indicator Name
Average time to resolve billing cable complaints (days)
Indicator Sequence
42
Sub Indicator
Average time to resolve billing cable complaints (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Fiscal Year
2012
Raw Value
18.8
Format Type
N
Value Number
19
DOITT
Agency: DOITT • Indicator Id: 293 • Indicator Name: Average time to resolve billing cable complaints (days)
Agency
DOITT
Indicator Id
293
Indicator Name
Average time to resolve billing cable complaints (days)
Indicator Sequence
42
Sub Indicator
Average time to resolve billing cable complaints (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
16.9
Format Type
N
Value Number
17
DOITT
Agency: DOITT • Indicator Id: 293 • Indicator Name: Average time to resolve billing cable complaints (days)
Agency
DOITT
Indicator Id
293
Indicator Name
Average time to resolve billing cable complaints (days)
Indicator Sequence
42
Sub Indicator
Average time to resolve billing cable complaints (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Fiscal Year
2011
Raw Value
18.5
Format Type
N
Value Number
19
DOITT
Agency: DOITT • Indicator Id: 293 • Indicator Name: Average time to resolve billing cable complaints (days)
Agency
DOITT
Indicator Id
293
Indicator Name
Average time to resolve billing cable complaints (days)
Indicator Sequence
42
Sub Indicator
Average time to resolve billing cable complaints (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
19.8
Format Type
N
Value Number
20
DOITT
Agency: DOITT • Indicator Id: 293 • Indicator Name: Average time to resolve billing cable complaints (days)
Agency
DOITT
Indicator Id
293
Indicator Name
Average time to resolve billing cable complaints (days)
Indicator Sequence
42
Sub Indicator
Average time to resolve billing cable complaints (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Fiscal Year
2010
Raw Value
19.400000000000002
Format Type
N
Value Number
19
DOITT
Agency: DOITT • Indicator Id: 293 • Indicator Name: Average time to resolve billing cable complaints (days)
Agency
DOITT
Indicator Id
293
Indicator Name
Average time to resolve billing cable complaints (days)
Indicator Sequence
42
Sub Indicator
Average time to resolve billing cable complaints (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Raw Value
20
Format Type
N
Value Number
20
DOITT
Agency: DOITT • Indicator Id: 293 • Indicator Name: Average time to resolve billing cable complaints (days)
Agency
DOITT
Indicator Id
293
Indicator Name
Average time to resolve billing cable complaints (days)
Indicator Sequence
42
Sub Indicator
Average time to resolve billing cable complaints (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Raw Value
26
Format Type
N
Value Number
26
NYCHA
Agency: NYCHA • Indicator Id: 3160 • Indicator Name: Average time to resolve elevator outages (hours)
Agency
NYCHA
Indicator Id
3160
Indicator Name
Average time to resolve elevator outages (hours)
Indicator Sequence
22
Sub Indicator
Average time to resolve elevator outages (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2012
Raw Value
3.84
Format Type
N
Value Number
3.8
NYCHA
Agency: NYCHA • Indicator Id: 3160 • Indicator Name: Average time to resolve elevator outages (hours)
Agency
NYCHA
Indicator Id
3160
Indicator Name
Average time to resolve elevator outages (hours)
Indicator Sequence
22
Sub Indicator
Average time to resolve elevator outages (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Raw Value
10
Format Type
N
Value Number
10.0
NYCHA
Agency: NYCHA • Indicator Id: 3160 • Indicator Name: Average time to resolve elevator outages (hours)
Agency
NYCHA
Indicator Id
3160
Indicator Name
Average time to resolve elevator outages (hours)
Indicator Sequence
22
Sub Indicator
Average time to resolve elevator outages (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
5.24
Format Type
N
Value Number
5.2
NYCHA
Agency: NYCHA • Indicator Id: 3160 • Indicator Name: Average time to resolve elevator outages (hours)
Agency
NYCHA
Indicator Id
3160
Indicator Name
Average time to resolve elevator outages (hours)
Indicator Sequence
22
Sub Indicator
Average time to resolve elevator outages (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Raw Value
10
Format Type
N
Value Number
10.0
NYCHA
Agency: NYCHA • Indicator Id: 3160 • Indicator Name: Average time to resolve elevator outages (hours)
Agency
NYCHA
Indicator Id
3160
Indicator Name
Average time to resolve elevator outages (hours)
Indicator Sequence
22
Sub Indicator
Average time to resolve elevator outages (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Raw Value
13.07
Format Type
N
Value Number
13.1
NYCHA
Agency: NYCHA • Indicator Id: 3160 • Indicator Name: Average time to resolve elevator outages (hours)
Agency
NYCHA
Indicator Id
3160
Indicator Name
Average time to resolve elevator outages (hours)
Indicator Sequence
22
Sub Indicator
Average time to resolve elevator outages (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
3.97
Format Type
N
Value Number
4.0
NYCHA
Agency: NYCHA • Indicator Id: 3160 • Indicator Name: Average time to resolve elevator outages (hours)
Agency
NYCHA
Indicator Id
3160
Indicator Name
Average time to resolve elevator outages (hours)
Indicator Sequence
22
Sub Indicator
Average time to resolve elevator outages (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
6.33
Format Type
N
Value Number
6.3
NYCHA
Agency: NYCHA • Indicator Id: 3156 • Indicator Name: Average time to resolve emergency service requests (hours)
Agency
NYCHA
Indicator Id
3156
Indicator Name
Average time to resolve emergency service requests (hours)
Indicator Sequence
19
Sub Indicator
Average time to resolve emergency service requests (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Format Type
N
NYCHA
Agency: NYCHA • Indicator Id: 3156 • Indicator Name: Average time to resolve emergency service requests (hours)
Agency
NYCHA
Indicator Id
3156
Indicator Name
Average time to resolve emergency service requests (hours)
Indicator Sequence
19
Sub Indicator
Average time to resolve emergency service requests (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
7.810000000000001
Format Type
N
Value Number
7.8
NYCHA
Agency: NYCHA • Indicator Id: 3156 • Indicator Name: Average time to resolve emergency service requests (hours)
Agency
NYCHA
Indicator Id
3156
Indicator Name
Average time to resolve emergency service requests (hours)
Indicator Sequence
19
Sub Indicator
Average time to resolve emergency service requests (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
18.34
Format Type
N
Value Number
18.3
NYCHA
Agency: NYCHA • Indicator Id: 3156 • Indicator Name: Average time to resolve emergency service requests (hours)
Agency
NYCHA
Indicator Id
3156
Indicator Name
Average time to resolve emergency service requests (hours)
Indicator Sequence
19
Sub Indicator
Average time to resolve emergency service requests (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
6.16
Format Type
N
Value Number
6.2
NYCHA
Agency: NYCHA • Indicator Id: 3156 • Indicator Name: Average time to resolve emergency service requests (hours)
Agency
NYCHA
Indicator Id
3156
Indicator Name
Average time to resolve emergency service requests (hours)
Indicator Sequence
19
Sub Indicator
Average time to resolve emergency service requests (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2012
Raw Value
7.54
Format Type
N
Value Number
7.5
NYCHA
Agency: NYCHA • Indicator Id: 3156 • Indicator Name: Average time to resolve emergency service requests (hours)
Agency
NYCHA
Indicator Id
3156
Indicator Name
Average time to resolve emergency service requests (hours)
Indicator Sequence
19
Sub Indicator
Average time to resolve emergency service requests (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Raw Value
24
Format Type
N
Value Number
24.0
NYCHA
Agency: NYCHA • Indicator Id: 3156 • Indicator Name: Average time to resolve emergency service requests (hours)
Agency
NYCHA
Indicator Id
3156
Indicator Name
Average time to resolve emergency service requests (hours)
Indicator Sequence
19
Sub Indicator
Average time to resolve emergency service requests (hours)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Raw Value
24
Format Type
N
Value Number
24.0
NYCHA
Agency: NYCHA • Indicator Id: 3159 • Indicator Name: Average time to resolve heat service requests (heating season)
Agency
NYCHA
Indicator Id
3159
Indicator Name
Average time to resolve heat service requests (heating season)
Indicator Sequence
21
Sub Indicator
Average time to resolve heat service requests (heating season)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2012
Raw Value
11.86
Format Type
N
Value Number
11.9
NYCHA
Agency: NYCHA • Indicator Id: 3159 • Indicator Name: Average time to resolve heat service requests (heating season)
Agency
NYCHA
Indicator Id
3159
Indicator Name
Average time to resolve heat service requests (heating season)
Indicator Sequence
21
Sub Indicator
Average time to resolve heat service requests (heating season)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Raw Value
24
Format Type
N
Value Number
24.0
NYCHA
Agency: NYCHA • Indicator Id: 3159 • Indicator Name: Average time to resolve heat service requests (heating season)
Agency
NYCHA
Indicator Id
3159
Indicator Name
Average time to resolve heat service requests (heating season)
Indicator Sequence
21
Sub Indicator
Average time to resolve heat service requests (heating season)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
12.9
Format Type
N
Value Number
12.9
NYCHA
Agency: NYCHA • Indicator Id: 3159 • Indicator Name: Average time to resolve heat service requests (heating season)
Agency
NYCHA
Indicator Id
3159
Indicator Name
Average time to resolve heat service requests (heating season)
Indicator Sequence
21
Sub Indicator
Average time to resolve heat service requests (heating season)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Raw Value
24
Format Type
N
Value Number
24.0
NYCHA
Agency: NYCHA • Indicator Id: 3159 • Indicator Name: Average time to resolve heat service requests (heating season)
Agency
NYCHA
Indicator Id
3159
Indicator Name
Average time to resolve heat service requests (heating season)
Indicator Sequence
21
Sub Indicator
Average time to resolve heat service requests (heating season)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Format Type
N
NYCHA
Agency: NYCHA • Indicator Id: 3159 • Indicator Name: Average time to resolve heat service requests (heating season)
Agency
NYCHA
Indicator Id
3159
Indicator Name
Average time to resolve heat service requests (heating season)
Indicator Sequence
21
Sub Indicator
Average time to resolve heat service requests (heating season)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
9
Format Type
N
Value Number
9.0
NYCHA
Agency: NYCHA • Indicator Id: 3159 • Indicator Name: Average time to resolve heat service requests (heating season)
Agency
NYCHA
Indicator Id
3159
Indicator Name
Average time to resolve heat service requests (heating season)
Indicator Sequence
21
Sub Indicator
Average time to resolve heat service requests (heating season)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
10.64
Format Type
N
Value Number
10.6
NYCHA
Agency: NYCHA • Indicator Id: 3157 • Indicator Name: Average time to resolve non-emergency service requests (days)
Agency
NYCHA
Indicator Id
3157
Indicator Name
Average time to resolve non-emergency service requests (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve non-emergency service requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2012
Raw Value
29.95
Format Type
N
Value Number
30.0
NYCHA
Agency: NYCHA • Indicator Id: 3157 • Indicator Name: Average time to resolve non-emergency service requests (days)
Agency
NYCHA
Indicator Id
3157
Indicator Name
Average time to resolve non-emergency service requests (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve non-emergency service requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
36.88
Format Type
N
Value Number
36.9
NYCHA
Agency: NYCHA • Indicator Id: 3157 • Indicator Name: Average time to resolve non-emergency service requests (days)
Agency
NYCHA
Indicator Id
3157
Indicator Name
Average time to resolve non-emergency service requests (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve non-emergency service requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
28.990000000000002
Format Type
N
Value Number
29.0
NYCHA
Agency: NYCHA • Indicator Id: 3157 • Indicator Name: Average time to resolve non-emergency service requests (days)
Agency
NYCHA
Indicator Id
3157
Indicator Name
Average time to resolve non-emergency service requests (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve non-emergency service requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
28.43
Format Type
N
Value Number
28.4
NYCHA
Agency: NYCHA • Indicator Id: 3157 • Indicator Name: Average time to resolve non-emergency service requests (days)
Agency
NYCHA
Indicator Id
3157
Indicator Name
Average time to resolve non-emergency service requests (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve non-emergency service requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Format Type
N
NYCHA
Agency: NYCHA • Indicator Id: 3157 • Indicator Name: Average time to resolve non-emergency service requests (days)
Agency
NYCHA
Indicator Id
3157
Indicator Name
Average time to resolve non-emergency service requests (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve non-emergency service requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Raw Value
15
Format Type
N
Value Number
15.0
NYCHA
Agency: NYCHA • Indicator Id: 3157 • Indicator Name: Average time to resolve non-emergency service requests (days)
Agency
NYCHA
Indicator Id
3157
Indicator Name
Average time to resolve non-emergency service requests (days)
Indicator Sequence
20
Sub Indicator
Average time to resolve non-emergency service requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Raw Value
15
Format Type
N
Value Number
15.0
DOITT
Agency: DOITT • Indicator Id: 9263 • Indicator Name: Average time to resolve requests (days)
Agency
DOITT
Indicator Id
9263
Indicator Name
Average time to resolve requests (days)
Indicator Sequence
26
Sub Indicator
Average time to resolve requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Fiscal Year
2012
Raw Value
2.48
Format Type
N
Value Number
2.5
DOITT
Agency: DOITT • Indicator Id: 9263 • Indicator Name: Average time to resolve requests (days)
Agency
DOITT
Indicator Id
9263
Indicator Name
Average time to resolve requests (days)
Indicator Sequence
26
Sub Indicator
Average time to resolve requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Format Type
N
DOITT
Agency: DOITT • Indicator Id: 9263 • Indicator Name: Average time to resolve requests (days)
Agency
DOITT
Indicator Id
9263
Indicator Name
Average time to resolve requests (days)
Indicator Sequence
26
Sub Indicator
Average time to resolve requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Fiscal Year
2011
Raw Value
3.07
Format Type
N
Value Number
3.1
DOITT
Agency: DOITT • Indicator Id: 9263 • Indicator Name: Average time to resolve requests (days)
Agency
DOITT
Indicator Id
9263
Indicator Name
Average time to resolve requests (days)
Indicator Sequence
26
Sub Indicator
Average time to resolve requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
2.42
Format Type
N
Value Number
2.4
DOITT
Agency: DOITT • Indicator Id: 9263 • Indicator Name: Average time to resolve requests (days)
Agency
DOITT
Indicator Id
9263
Indicator Name
Average time to resolve requests (days)
Indicator Sequence
26
Sub Indicator
Average time to resolve requests (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
3.92
Format Type
N
Value Number
3.9
DOITT
Agency: DOITT • Indicator Id: 294 • Indicator Name: Average time to resolve service cable complaints (days)
Agency
DOITT
Indicator Id
294
Indicator Name
Average time to resolve service cable complaints (days)
Indicator Sequence
41
Sub Indicator
Average time to resolve service cable complaints (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Fiscal Year
2012
Raw Value
10
Format Type
N
Value Number
10
DOITT
Agency: DOITT • Indicator Id: 294 • Indicator Name: Average time to resolve service cable complaints (days)
Agency
DOITT
Indicator Id
294
Indicator Name
Average time to resolve service cable complaints (days)
Indicator Sequence
41
Sub Indicator
Average time to resolve service cable complaints (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
10.3
Format Type
N
Value Number
10
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