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FY2013 PMMR Agency Performance Indicators
City Government
Mayor's Office of Operations (OPS)
Dataset 4fnu-iufz
20 fields
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Dataset fields
Agency
Indicator ID
Indicator Name
Indicator Sequence
Sub-Indicator
Subindicator Sequence
Record Type
Desired Direction
Critical Flag
Geography
Measure Type
Fiscal Year
Conditional Format
Raw Value
Format Type
Value Percent
Value Number
Value Currency
Value Time
Value Ratio
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Showing 50 real records
DOF
Agency: DOF • Indicator Id: 2989 • Indicator Name: Average turnaround time for in-person parking ticket hearings (minutes)
Agency
DOF
Indicator Id
2989
Indicator Name
Average turnaround time for in-person parking ticket hearings (minutes)
Indicator Sequence
38
Sub Indicator
Average turnaround time for in-person parking ticket hearings (minutes)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Raw Value
24.79
Format Type
N
Value Number
25
DOF
Agency: DOF • Indicator Id: 9322 • Indicator Sequence: 40
Agency
DOF
Indicator Id
9322
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Indicator Sequence
40
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Format Type
N
DOF
Agency: DOF • Indicator Id: 9322 • Indicator Sequence: 40
Agency
DOF
Indicator Id
9322
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Indicator Sequence
40
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
27.330000000000002
Format Type
N
Value Number
27.3
DOF
Agency: DOF • Indicator Id: 9322 • Indicator Sequence: 40
Agency
DOF
Indicator Id
9322
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Indicator Sequence
40
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2012
Raw Value
23.17
Format Type
N
Value Number
23.2
DOF
Agency: DOF • Indicator Id: 9322 • Indicator Sequence: 40
Agency
DOF
Indicator Id
9322
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Indicator Sequence
40
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
2.95
Format Type
N
Value Number
3.0
DOF
Agency: DOF • Indicator Id: 9322 • Indicator Sequence: 40
Agency
DOF
Indicator Id
9322
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Indicator Sequence
40
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
31.5
Format Type
N
Value Number
31.5
DOF
Agency: DOF • Indicator Id: 9322 • Indicator Sequence: 40
Agency
DOF
Indicator Id
9322
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Indicator Sequence
40
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Raw Value
15
Format Type
N
Value Number
15.0
DOF
Agency: DOF • Indicator Id: 9322 • Indicator Sequence: 40
Agency
DOF
Indicator Id
9322
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Indicator Sequence
40
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Format Type
N
DOF
Agency: DOF • Indicator Id: 9321 • Indicator Sequence: 39
Agency
DOF
Indicator Id
9321
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Indicator Sequence
39
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Raw Value
10
Format Type
N
Value Number
10.0
DOF
Agency: DOF • Indicator Id: 9321 • Indicator Sequence: 39
Agency
DOF
Indicator Id
9321
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Indicator Sequence
39
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
2.5
Format Type
N
Value Number
2.5
DOF
Agency: DOF • Indicator Id: 9321 • Indicator Sequence: 39
Agency
DOF
Indicator Id
9321
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Indicator Sequence
39
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
4.45
Format Type
N
Value Number
4.5
DOF
Agency: DOF • Indicator Id: 9321 • Indicator Sequence: 39
Agency
DOF
Indicator Id
9321
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Indicator Sequence
39
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Format Type
N
DOF
Agency: DOF • Indicator Id: 9321 • Indicator Sequence: 39
Agency
DOF
Indicator Id
9321
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Indicator Sequence
39
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2012
Raw Value
6.54
Format Type
N
Value Number
6.5
DOF
Agency: DOF • Indicator Id: 9321 • Indicator Sequence: 39
Agency
DOF
Indicator Id
9321
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Indicator Sequence
39
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
7
Format Type
N
Value Number
7.0
DOF
Agency: DOF • Indicator Id: 9321 • Indicator Sequence: 39
Agency
DOF
Indicator Id
9321
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Indicator Sequence
39
Sub Indicator
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Format Type
N
QPL
Agency: QPL • Indicator Id: 3251 • Indicator Name: Average weekly scheduled hours
Agency
QPL
Indicator Id
3251
Indicator Name
Average weekly scheduled hours
Indicator Sequence
1
Sub Indicator
Average weekly scheduled hours
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
39.300000000000004
Format Type
N
Value Number
39.3
DOITT
Agency: DOITT • Indicator Id: 278 • Indicator Name: Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Agency
DOITT
Indicator Id
278
Indicator Name
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Indicator Sequence
1
Sub Indicator
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Raw Value
99.99000000000001
Format Type
P
Value Percent
99.99
DOITT
Agency: DOITT • Indicator Id: 278 • Indicator Name: Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Agency
DOITT
Indicator Id
278
Indicator Name
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Indicator Sequence
1
Sub Indicator
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Raw Value
99.99000000000001
Format Type
P
Value Percent
99.99
DOITT
Agency: DOITT • Indicator Id: 278 • Indicator Name: Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Agency
DOITT
Indicator Id
278
Indicator Name
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Indicator Sequence
1
Sub Indicator
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Raw Value
99.99000000000001
Format Type
P
Value Percent
99.99
DOITT
Agency: DOITT • Indicator Id: 278 • Indicator Name: Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Agency
DOITT
Indicator Id
278
Indicator Name
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Indicator Sequence
1
Sub Indicator
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
99.96000000000001
Format Type
P
Value Percent
99.96
DOITT
Agency: DOITT • Indicator Id: 278 • Indicator Name: Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Agency
DOITT
Indicator Id
278
Indicator Name
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Indicator Sequence
1
Sub Indicator
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Fiscal Year
2012
Raw Value
99.95
Format Type
P
Value Percent
99.95
DOITT
Agency: DOITT • Indicator Id: 278 • Indicator Name: Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Agency
DOITT
Indicator Id
278
Indicator Name
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Indicator Sequence
1
Sub Indicator
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
99.89
Format Type
P
Value Percent
99.89
DOITT
Agency: DOITT • Indicator Id: 278 • Indicator Name: Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Agency
DOITT
Indicator Id
278
Indicator Name
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Indicator Sequence
1
Sub Indicator
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
99.56
Format Type
P
Value Percent
99.56
CCHR
Agency: CCHR • Indicator Id: 2315 • Indicator Name: Average value of cash settlement for complainant ($)
Agency
CCHR
Indicator Id
2315
Indicator Name
Average value of cash settlement for complainant ($)
Indicator Sequence
14
Sub Indicator
Average value of cash settlement for complainant ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Fiscal Year
2012
Raw Value
15173
Format Type
C
Value Currency
15173
CCHR
Agency: CCHR • Indicator Id: 2315 • Indicator Name: Average value of cash settlement for complainant ($)
Agency
CCHR
Indicator Id
2315
Indicator Name
Average value of cash settlement for complainant ($)
Indicator Sequence
14
Sub Indicator
Average value of cash settlement for complainant ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
11846
Format Type
C
Value Currency
11846
CCHR
Agency: CCHR • Indicator Id: 2315 • Indicator Name: Average value of cash settlement for complainant ($)
Agency
CCHR
Indicator Id
2315
Indicator Name
Average value of cash settlement for complainant ($)
Indicator Sequence
14
Sub Indicator
Average value of cash settlement for complainant ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Raw Value
17918
Format Type
C
Value Currency
17918
CCHR
Agency: CCHR • Indicator Id: 2315 • Indicator Name: Average value of cash settlement for complainant ($)
Agency
CCHR
Indicator Id
2315
Indicator Name
Average value of cash settlement for complainant ($)
Indicator Sequence
14
Sub Indicator
Average value of cash settlement for complainant ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
15805
Format Type
C
Value Currency
15805
CCHR
Agency: CCHR • Indicator Id: 2315 • Indicator Name: Average value of cash settlement for complainant ($)
Agency
CCHR
Indicator Id
2315
Indicator Name
Average value of cash settlement for complainant ($)
Indicator Sequence
14
Sub Indicator
Average value of cash settlement for complainant ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
18443
Format Type
C
Value Currency
18443
CCHR
Agency: CCHR • Indicator Id: 2315 • Indicator Name: Average value of cash settlement for complainant ($)
Agency
CCHR
Indicator Id
2315
Indicator Name
Average value of cash settlement for complainant ($)
Indicator Sequence
14
Sub Indicator
Average value of cash settlement for complainant ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Format Type
C
CCHR
Agency: CCHR • Indicator Id: 2315 • Indicator Name: Average value of cash settlement for complainant ($)
Agency
CCHR
Indicator Id
2315
Indicator Name
Average value of cash settlement for complainant ($)
Indicator Sequence
14
Sub Indicator
Average value of cash settlement for complainant ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Format Type
C
DOT
Agency: DOT • Indicator Id: 2937 • Indicator Name: Average vehicular travel speed - Manhattan Central Business District
Agency
DOT
Indicator Id
2937
Indicator Name
Average vehicular travel speed - Manhattan Central Business District
Indicator Sequence
46
Sub Indicator
Average vehicular travel speed - Manhattan Central Business District
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
N
Geography
Citywide
Fiscal Year
2010
Raw Value
9.3
Format Type
N
Value Number
9.3
DOT
Agency: DOT • Indicator Id: 2946 • Indicator Name: Bridges rated Poor (%)
Agency
DOT
Indicator Id
2946
Indicator Name
Bridges rated Poor (%)
Indicator Sequence
3
Sub Indicator
Bridges rated Poor (%)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Fiscal Year
2011
Raw Value
0.5
Format Type
P
Value Percent
0.5
DOT
Agency: DOT • Indicator Id: 2937 • Indicator Name: Average vehicular travel speed - Manhattan Central Business District
Agency
DOT
Indicator Id
2937
Indicator Name
Average vehicular travel speed - Manhattan Central Business District
Indicator Sequence
46
Sub Indicator
Average vehicular travel speed - Manhattan Central Business District
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
N
Geography
Citywide
Fiscal Year
2011
Raw Value
9.200000000000001
Format Type
N
Value Number
9.2
DOT
Agency: DOT • Indicator Id: 2937 • Indicator Name: Average vehicular travel speed - Manhattan Central Business District
Agency
DOT
Indicator Id
2937
Indicator Name
Average vehicular travel speed - Manhattan Central Business District
Indicator Sequence
46
Sub Indicator
Average vehicular travel speed - Manhattan Central Business District
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
N
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Format Type
N
DOT
Agency: DOT • Indicator Id: 2937 • Indicator Name: Average vehicular travel speed - Manhattan Central Business District
Agency
DOT
Indicator Id
2937
Indicator Name
Average vehicular travel speed - Manhattan Central Business District
Indicator Sequence
46
Sub Indicator
Average vehicular travel speed - Manhattan Central Business District
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
N
Geography
Citywide
Fiscal Year
2012
Raw Value
9.1
Format Type
N
Value Number
9.1
DOT
Agency: DOT • Indicator Id: 2937 • Indicator Name: Average vehicular travel speed - Manhattan Central Business District
Agency
DOT
Indicator Id
2937
Indicator Name
Average vehicular travel speed - Manhattan Central Business District
Indicator Sequence
46
Sub Indicator
Average vehicular travel speed - Manhattan Central Business District
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
N
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Format Type
N
DOT
Agency: DOT • Indicator Id: 2937 • Indicator Name: Average vehicular travel speed - Manhattan Central Business District
Agency
DOT
Indicator Id
2937
Indicator Name
Average vehicular travel speed - Manhattan Central Business District
Indicator Sequence
46
Sub Indicator
Average vehicular travel speed - Manhattan Central Business District
Subindicator Sequence
0
Record Type
IND
Desired Direction
Up
Critical Flag
N
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Format Type
N
DOT
Agency: DOT • Indicator Id: 2908 • Indicator Name: Average vendor cost of asphalt per ton ($)
Agency
DOT
Indicator Id
2908
Indicator Name
Average vendor cost of asphalt per ton ($)
Indicator Sequence
28
Sub Indicator
Average vendor cost of asphalt per ton ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Fiscal Year
2010
Raw Value
66.94
Format Type
C
Value Currency
66.94
DOT
Agency: DOT • Indicator Id: 2908 • Indicator Name: Average vendor cost of asphalt per ton ($)
Agency
DOT
Indicator Id
2908
Indicator Name
Average vendor cost of asphalt per ton ($)
Indicator Sequence
28
Sub Indicator
Average vendor cost of asphalt per ton ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Format Type
C
DOT
Agency: DOT • Indicator Id: 2908 • Indicator Name: Average vendor cost of asphalt per ton ($)
Agency
DOT
Indicator Id
2908
Indicator Name
Average vendor cost of asphalt per ton ($)
Indicator Sequence
28
Sub Indicator
Average vendor cost of asphalt per ton ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Fiscal Year
2011
Raw Value
69.06
Format Type
C
Value Currency
69.06
DOT
Agency: DOT • Indicator Id: 2908 • Indicator Name: Average vendor cost of asphalt per ton ($)
Agency
DOT
Indicator Id
2908
Indicator Name
Average vendor cost of asphalt per ton ($)
Indicator Sequence
28
Sub Indicator
Average vendor cost of asphalt per ton ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Format Type
C
DOT
Agency: DOT • Indicator Id: 2908 • Indicator Name: Average vendor cost of asphalt per ton ($)
Agency
DOT
Indicator Id
2908
Indicator Name
Average vendor cost of asphalt per ton ($)
Indicator Sequence
28
Sub Indicator
Average vendor cost of asphalt per ton ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Fiscal Year
2012
Raw Value
73.29
Format Type
C
Value Currency
73.29
DOT
Agency: DOT • Indicator Id: 2908 • Indicator Name: Average vendor cost of asphalt per ton ($)
Agency
DOT
Indicator Id
2908
Indicator Name
Average vendor cost of asphalt per ton ($)
Indicator Sequence
28
Sub Indicator
Average vendor cost of asphalt per ton ($)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
N
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Format Type
C
311
Agency: 311 • Indicator Id: 268 • Indicator Name: Average wait time (tier 1 calls) (minutes:seconds)
Agency
311
Indicator Id
268
Indicator Name
Average wait time (tier 1 calls) (minutes:seconds)
Indicator Sequence
4
Sub Indicator
Average wait time (tier 1 calls) (minutes:seconds)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2013
Raw Value
0.6
Format Type
T
Value Time
0:30
311
Agency: 311 • Indicator Id: 268 • Indicator Name: Average wait time (tier 1 calls) (minutes:seconds)
Agency
311
Indicator Id
268
Indicator Name
Average wait time (tier 1 calls) (minutes:seconds)
Indicator Sequence
4
Sub Indicator
Average wait time (tier 1 calls) (minutes:seconds)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2012
Raw Value
2.56
Format Type
T
Value Time
1:28
311
Agency: 311 • Indicator Id: 268 • Indicator Name: Average wait time (tier 1 calls) (minutes:seconds)
Agency
311
Indicator Id
268
Indicator Name
Average wait time (tier 1 calls) (minutes:seconds)
Indicator Sequence
4
Sub Indicator
Average wait time (tier 1 calls) (minutes:seconds)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
PMMR
Fiscal Year
2013
Raw Value
0.74
Format Type
T
Value Time
0:37
311
Agency: 311 • Indicator Id: 268 • Indicator Name: Average wait time (tier 1 calls) (minutes:seconds)
Agency
311
Indicator Id
268
Indicator Name
Average wait time (tier 1 calls) (minutes:seconds)
Indicator Sequence
4
Sub Indicator
Average wait time (tier 1 calls) (minutes:seconds)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Measure Type
Target
Fiscal Year
2014
Raw Value
0.6
Format Type
T
Value Time
0:30
311
Agency: 311 • Indicator Id: 268 • Indicator Name: Average wait time (tier 1 calls) (minutes:seconds)
Agency
311
Indicator Id
268
Indicator Name
Average wait time (tier 1 calls) (minutes:seconds)
Indicator Sequence
4
Sub Indicator
Average wait time (tier 1 calls) (minutes:seconds)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2010
Raw Value
0.44
Format Type
T
Value Time
0:22
311
Agency: 311 • Indicator Id: 268 • Indicator Name: Average wait time (tier 1 calls) (minutes:seconds)
Agency
311
Indicator Id
268
Indicator Name
Average wait time (tier 1 calls) (minutes:seconds)
Indicator Sequence
4
Sub Indicator
Average wait time (tier 1 calls) (minutes:seconds)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2011
Raw Value
0.62
Format Type
T
Value Time
0:31
311
Agency: 311 • Indicator Id: 268 • Indicator Name: Average wait time (tier 1 calls) (minutes:seconds)
Agency
311
Indicator Id
268
Indicator Name
Average wait time (tier 1 calls) (minutes:seconds)
Indicator Sequence
4
Sub Indicator
Average wait time (tier 1 calls) (minutes:seconds)
Subindicator Sequence
0
Record Type
IND
Desired Direction
Down
Critical Flag
Y
Geography
Citywide
Fiscal Year
2012
Raw Value
0.9
Format Type
T
Value Time
0:45
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