Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request.
In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough.
See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.