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311 Resolution Satisfaction Survey

Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request.

In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough.

See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

City Government Office of Technology and Innovation (OTI) Dataset 5ijn-vbdv 11 fields
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Dataset fields
Showing 50 real records
New Tree Request
Unique Key: 83556123-00348327 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
83556123-00348327
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 46796290-00085668 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
46796290-00085668
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
STATEN ISLAND
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree because of conflicts with surrounding infrastructure.
Year
2023
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
New Tree Request
Unique Key: 67744568-00130333 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
67744568-00130333
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree because of conflicts with surrounding infrastructure.
Year
2023
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 90188163-00349522 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
90188163-00349522
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
New Tree Request
Unique Key: 97271955-00349127 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
97271955-00349127
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Smoking
Unique Key: 19852910-00209417 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
19852910-00209417
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 84081346-00348098 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
84081346-00348098
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Root/Sewer/Sidewalk Condition
Unique Key: 51014197-00092300 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
51014197-00092300
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Root/Sewer/Sidewalk Condition
Descriptor
Affecting Sewer or Foundation
Borough
BROOKLYN
Resolution Description
No action was taken because NYC Parks determined that the issue is out of its jurisdiction. The condition may be on private property or in an area serviced by another organization.
Year
2023
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Smoking
Unique Key: 25550321-00208741 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
25550321-00208741
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Non-Residential Heat
Unique Key: 58398986-00207806 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
58398986-00207806
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Non-Residential Heat
Descriptor
Inadequate or No Heat
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Smoking
Unique Key: 15098422-00209201 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
15098422-00209201
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Agree
Smoking
Unique Key: 33279519-00210298 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
33279519-00210298
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Agree
Smoking
Unique Key: 21818897-00209323 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
21818897-00209323
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
STATEN ISLAND
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Agree
New Tree Request
Unique Key: 40023430-00169873 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
40023430-00169873
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2024
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 58317984-00348093 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
58317984-00348093
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Agree
New Tree Request
Unique Key: 85511038-00348105 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
85511038-00348105
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
New Tree Request
Unique Key: 56230680-00172487 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
56230680-00172487
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2024
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
School Maintenance
Unique Key: 63931331-00243756 • Agency: DOE • Agency Name: Department of Education
Unique Key
63931331-00243756
Agency
DOE
Agency Name
Department of Education
Complaint Type
School Maintenance
Descriptor
Graffiti
Borough
QUEENS
Resolution Description
The Department of Education completed the work and corrected the condition.
Year
2024
Month
8
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not provide enough status updates.
Food Establishment
Unique Key: 46514677-00207578 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
46514677-00207578
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Spoiled
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 92935246-00348303 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
92935246-00348303
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 64217694-00348321 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
64217694-00348321
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Neutral
Dead/Dying Tree
Unique Key: 49496300-00072839 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
49496300-00072839
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Dead/Dying Tree
Descriptor
Planted More Than 2 Years Ago
Borough
STATEN ISLAND
Resolution Description
NYC Parks performed the work necessary to correct the condition.
Year
2023
Month
3
Overall Satisfaction
Neutral
New Tree Request
Unique Key: 36762754-00060000 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
36762754-00060000
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree due to temporary site circumstances or obstructions. Please submit a new Service Request after the temporary condition has been cleared.
Year
2023
Month
2
Overall Satisfaction
Agree
Food Establishment
Unique Key: 56566065-00212430 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
56566065-00212430
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Bare Hands in Contact w/ Food
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Neutral
Food Establishment
Unique Key: 73133025-00207644 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
73133025-00207644
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Pet/Animal
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 42569762-00207548 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
42569762-00207548
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Bare Hands in Contact w/ Food
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Smoking
Unique Key: 75374112-00208385 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
75374112-00208385
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
New Tree Request
Unique Key: 86232733-00348109 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
86232733-00348109
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Food Establishment
Unique Key: 15937800-00207547 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
15937800-00207547
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Bare Hands in Contact w/ Food
Borough
BRONX
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not provide enough status updates.
New Tree Request
Unique Key: 45970335-00349693 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
45970335-00349693
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BRONX
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
DORIS Literature Request
Unique Key: 36582522-00029619 • Agency: DORIS • Agency Name: Department of Records and Information Services
Unique Key
36582522-00029619
Agency
DORIS
Agency Name
Department of Records and Information Services
Complaint Type
DORIS Literature Request
Resolution Description
The literature you requested has been mailed to you. Please allow additional time for delivery.
Year
2022
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 18456545-00033216 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
18456545-00033216
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree because of conflicts with surrounding infrastructure.
Year
2022
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 29763128-00207659 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
29763128-00207659
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Preparation Location
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Agree
New Tree Request
Unique Key: 40782130-00348100 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
40782130-00348100
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 58408953-00348220 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
58408953-00348220
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
New Tree Request
Unique Key: 45590039-00348328 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
45590039-00348328
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Overgrown Tree/Branches
Unique Key: 53882899-00014303 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
53882899-00014303
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Hitting Power/Phone Lines
Borough
BROOKLYN
Resolution Description
The Department of Parks and Recreation has informed the responsible public utility who will correct the condition.
Year
2022
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 98622450-00054002 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
98622450-00054002
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
STATEN ISLAND
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree because of conflicts with surrounding infrastructure.
Year
2023
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 83918845-00208651 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
83918845-00208651
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Bare Hands in Contact w/ Food
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 37015900-00207969 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
37015900-00207969
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Temperature
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 60815842-00207601 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
60815842-00207601
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contains Foreign Object
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 25647537-00348430 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
25647537-00348430
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Smoking
Unique Key: 76618071-00208807 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
76618071-00208807
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not provide enough status updates.
New Tree Request
Unique Key: 35481038-00180988 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
35481038-00180988
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2024
Month
3
Overall Satisfaction
Agree
New Tree Request
Unique Key: 99617480-00348575 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
99617480-00348575
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Smoking
Unique Key: 39841686-00209321 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
39841686-00209321
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
STATEN ISLAND
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Neutral
Overgrown Tree/Branches
Unique Key: 16537804-00021633 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
16537804-00021633
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Hitting Power/Phone Lines
Borough
BROOKLYN
Resolution Description
The Department of Parks and Recreation has informed the responsible public utility who will correct the condition.
Year
2022
Month
11
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 94823758-00208084 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
94823758-00208084
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Bare Hands in Contact w/ Food
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 25453718-00169874 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
25453718-00169874
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2024
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
Food Establishment
Unique Key: 92243549-00207572 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
92243549-00207572
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Bare Hands in Contact w/ Food
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Neutral
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