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311 Resolution Satisfaction Survey

Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request.

In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough.

See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

City Government Office of Technology and Innovation (OTI) Dataset 5ijn-vbdv 11 fields
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Dataset fields
Showing 50 real records
Damaged Tree
Unique Key: 33637533-00034124 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
33637533-00034124
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Damaged Tree
Descriptor
Tree Leaning/Uprooted
Borough
BRONX
Resolution Description
NYC Parks performed the work necessary to correct the condition.
Year
2022
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Food Establishment
Unique Key: 12193799-00207952 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
12193799-00207952
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Odor
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 49317462-00348083 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
49317462-00348083
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Smoking
Unique Key: 93836799-00208505 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
93836799-00208505
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 26053569-00348168 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
26053569-00348168
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
New Tree Request
Unique Key: 48986210-00348225 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
48986210-00348225
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 40507885-00207843 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
40507885-00207843
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contains Foreign Object
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 50919729-00254725 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
50919729-00254725
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BRONX
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree because of conflicts with surrounding infrastructure.
Year
2024
Month
9
Overall Satisfaction
Agree
Smoking
Unique Key: 63194351-00208427 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
63194351-00208427
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
BRONX
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
New Tree Request
Unique Key: 43168110-00089547 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
43168110-00089547
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree because of conflicts with surrounding infrastructure.
Year
2023
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 39002992-00025947 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
39002992-00025947
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2022
Month
11
Overall Satisfaction
Strongly Agree
New Tree Request
Unique Key: 58524985-00348240 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
58524985-00348240
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
Smoking
Unique Key: 33840730-00208469 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
33840730-00208469
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Non-Residential Heat
Unique Key: 57651604-00207802 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
57651604-00207802
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Non-Residential Heat
Descriptor
Inadequate or No Heat
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 20617676-00348103 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
20617676-00348103
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
General
Unique Key: 27766872-00149591 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
27766872-00149591
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
General
Borough
MANHATTAN
Resolution Description
The Department of Housing Preservation and Development has closed this complaint administratively. More information can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2023
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Overgrown Tree/Branches
Unique Key: 99502601-00014139 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
99502601-00014139
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Hitting Power/Phone Lines
Borough
BROOKLYN
Resolution Description
The Department of Parks and Recreation has informed the responsible public utility who will correct the condition.
Year
2022
Month
10
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Smoking
Unique Key: 76494607-00210034 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
76494607-00210034
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 21967232-00348104 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
21967232-00348104
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
New Tree Request
Unique Key: 17700515-00348110 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
17700515-00348110
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Food Establishment
Unique Key: 79036423-00207682 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
79036423-00207682
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Temperature
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Agree
New Tree Request
Unique Key: 29142510-00338862 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
29142510-00338862
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BRONX
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Neutral
Smoking
Unique Key: 15653875-00208967 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
15653875-00208967
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 49184819-00207561 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
49184819-00207561
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
No Permit or License
Borough
BRONX
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Food Establishment
Unique Key: 71824229-00207594 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
71824229-00207594
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contains Foreign Object
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Neutral
Food Establishment
Unique Key: 18922211-00207604 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
18922211-00207604
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Protection
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 50632662-00101617 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
50632662-00101617
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2023
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Overgrown Tree/Branches
Unique Key: 58298210-00014082 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
58298210-00014082
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Hitting Power/Phone Lines
Borough
BROOKLYN
Resolution Description
The Department of Parks and Recreation has informed the responsible public utility who will correct the condition.
Year
2022
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 19867259-00207596 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
19867259-00207596
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Bare Hands in Contact w/ Food
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
New Tree Request
Unique Key: 89444350-00348139 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
89444350-00348139
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Agree
New Tree Request
Unique Key: 74896139-00348305 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
74896139-00348305
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 62229595-00207970 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
62229595-00207970
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Temperature
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Tree Damage
Unique Key: 33453618-00209574 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
33453618-00209574
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Illegal Tree Damage
Descriptor
Branches Damaged
Borough
QUEENS
Resolution Description
NYC Parks visited the site and inspected the condition. No work is necessary at this time.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Food Establishment
Unique Key: 65176168-00207598 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
65176168-00207598
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Pet/Animal
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Overgrown Tree/Branches
Unique Key: 96634457-00276541 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
96634457-00276541
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Blocking Street
Borough
BRONX
Resolution Description
NYC Parks created a work order for the tree condition. Please note that addressing this work can take up to a year or more depending on the higher priority work identified during this period and resources available to address this work. NYC Parks work priority categories range from Category A through D, with A being the most critical and time-sensitive. We will complete all work in Category A first and address work in lower priority categories in accordance with available resources. For more information about the Tree Risk Management Program, visit the NYC Urban Forest page on the NYC Parks website at nyc.gov/parks/trees. Alternatively, you may choose complete the work yourself by hiring an independent contractor. The contractor must complete a Tree Work Permit application on the NYC Parks website at nyc.gov/parks/trees.
Year
2024
Month
11
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 21979371-00211919 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
21979371-00211919
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contains Foreign Object
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Smoking
Unique Key: 48864382-00208548 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
48864382-00208548
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 16657800-00348107 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
16657800-00348107
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BRONX
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Root/Sewer/Sidewalk Condition
Unique Key: 30105630-00092295 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
30105630-00092295
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Root/Sewer/Sidewalk Condition
Descriptor
Affecting Sewer or Foundation
Borough
BROOKLYN
Resolution Description
NYC Parks visited the site and inspected the condition. No work is necessary at this time.
Year
2023
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Smoking
Unique Key: 55823668-00208560 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
55823668-00208560
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
BRONX
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Smoking
Unique Key: 10849054-00209097 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
10849054-00209097
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 18663839-00348533 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
18663839-00348533
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 19415283-00207584 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
19415283-00207584
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Bare Hands in Contact w/ Food
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not provide enough status updates.
Non-Residential Heat
Unique Key: 66045215-00207870 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
66045215-00207870
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Non-Residential Heat
Descriptor
Inadequate or No Heat
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 22735105-00348304 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
22735105-00348304
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 72449656-00348236 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
72449656-00348236
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 58849300-00208075 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
58849300-00208075
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Spoiled
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 24907422-00207579 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
24907422-00207579
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Pet/Animal
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 45254845-00349058 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
45254845-00349058
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 38697080-00207976 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
38697080-00207976
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Pet/Animal
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not provide enough status updates.
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