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311 Resolution Satisfaction Survey

Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request.

In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough.

See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

City Government Office of Technology and Innovation (OTI) Dataset 5ijn-vbdv 11 fields
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Dataset fields
Showing 50 real records
Damaged Tree
Unique Key: 18263199-00072707 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
18263199-00072707
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Damaged Tree
Descriptor
Tree Alive - in Poor Condition
Borough
STATEN ISLAND
Resolution Description
NYC Parks performed the work necessary to correct the condition.
Year
2023
Month
3
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
Food Establishment
Unique Key: 19845524-00207620 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
19845524-00207620
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Odor
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 95898577-00207605 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
95898577-00207605
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contaminated
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Agree
New Tree Request
Unique Key: 21616462-00348248 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
21616462-00348248
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
New Tree Request
Unique Key: 85428970-00348121 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
85428970-00348121
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Food Establishment
Unique Key: 24106520-00207980 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
24106520-00207980
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Pet/Animal
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 67967389-00207597 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
67967389-00207597
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Pet/Animal
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 68959989-00208277 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
68959989-00208277
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contaminated
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Agree
Food Establishment
Unique Key: 59047293-00207679 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
59047293-00207679
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contaminated
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Smoking
Unique Key: 69646684-00208684 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
69646684-00208684
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 26930630-00348111 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
26930630-00348111
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Smoking
Unique Key: 50900436-00208688 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
50900436-00208688
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Smoking
Unique Key: 14944133-00208455 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
14944133-00208455
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
BRONX
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Agree
Smoking
Unique Key: 23310437-00208682 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
23310437-00208682
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 48362816-00207957 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
48362816-00207957
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contains Foreign Object
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 53227731-00207611 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
53227731-00207611
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Worker Hygiene
Borough
BRONX
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Food Establishment
Unique Key: 82704402-00208013 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
82704402-00208013
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Allergy Information
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Smoking
Unique Key: 30134276-00208678 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
30134276-00208678
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 88594040-00111618 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
88594040-00111618
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree because of conflicts with surrounding infrastructure.
Year
2023
Month
7
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Food Establishment
Unique Key: 72097854-00207617 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
72097854-00207617
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Spoiled
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not provide enough status updates.
Food Establishment
Unique Key: 15574158-00207586 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
15574158-00207586
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Pet/Animal
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 46052864-00207868 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
46052864-00207868
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Permit/License/Certificate
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 63874157-00207653 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
63874157-00207653
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Rodents/Insects/Garbage
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 66315226-00207641 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
66315226-00207641
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Sign
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 95591576-00348116 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
95591576-00348116
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Damaged Tree
Unique Key: 58636840-00323025 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
58636840-00323025
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Damaged Tree
Descriptor
Branch or Limb Has Fallen Down
Borough
BRONX
Resolution Description
NYC Parks performed the work necessary to correct the condition.
Year
2025
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 46435198-00207850 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
46435198-00207850
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contains Foreign Object
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Overgrown Tree/Branches
Unique Key: 40839444-00013150 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
40839444-00013150
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Hitting Power/Phone Lines
Borough
BROOKLYN
Resolution Description
The Department of Parks and Recreation visited the site and inspected the condition. No work is necessary at this time.
Year
2022
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 18682512-00207619 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
18682512-00207619
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contaminated
Borough
BRONX
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Illegal Tree Damage
Unique Key: 54767502-00032494 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
54767502-00032494
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Illegal Tree Damage
Descriptor
Branches Damaged
Borough
MANHATTAN
Resolution Description
NYC Parks performed the work necessary to correct the condition.
Year
2022
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Smoking
Unique Key: 21938850-00208686 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
21938850-00208686
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Smoking
Unique Key: 90673406-00211467 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
90673406-00211467
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Smoking
Descriptor
Smoking Violation
Borough
BRONX
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 39475546-00214719 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
39475546-00214719
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Contains Foreign Object
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 33812033-00348089 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
33812033-00348089
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 97778636-00207685 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
97778636-00207685
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Odor
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Agree
New Tree Request
Unique Key: 75101476-00348095 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
75101476-00348095
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 62429630-00207613 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
62429630-00207613
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Ventilation
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Overgrown Tree/Branches
Unique Key: 24441850-00113699 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
24441850-00113699
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Hitting Power/Phone Lines
Borough
BRONX
Resolution Description
The Service Request submitted did not have sufficient location or complaint information for the Department of Parks and Recreation to respond. Please submit a new Service Request with adequate site details, including a full street address and descriptive location information.
Year
2023
Month
7
Overall Satisfaction
Agree
Dead/Dying Tree
Unique Key: 95897825-00433243 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
95897825-00433243
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Dead/Dying Tree
Descriptor
Planted More Than 2 Years Ago
Borough
STATEN ISLAND
Resolution Description
NYC Parks performed the work necessary to correct the condition.
Year
2025
Month
10
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
Food Establishment
Unique Key: 70682318-00208956 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
70682318-00208956
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Kitchen/Food Prep Area
Borough
BRONX
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not provide enough status updates.
Overgrown Tree/Branches
Unique Key: 24016017-00014040 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
24016017-00014040
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Hitting Power/Phone Lines
Borough
BROOKLYN
Resolution Description
The Department of Parks and Recreation visited the site and inspected the condition. No work is necessary at this time.
Year
2022
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 28712815-00147709 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
28712815-00147709
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2023
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 77038315-00207654 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
77038315-00207654
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Spoiled
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 34854599-00348190 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
34854599-00348190
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not provide enough status updates.
New Tree Request
Unique Key: 92069042-00348120 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
92069042-00348120
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
DORIS Literature Request
Unique Key: 26270285-00068883 • Agency: DORIS • Agency Name: Department of Records and Information Services
Unique Key
26270285-00068883
Agency
DORIS
Agency Name
Department of Records and Information Services
Complaint Type
DORIS Literature Request
Resolution Description
The literature you requested has been mailed to you. Please allow additional time for delivery.
Year
2023
Month
3
Overall Satisfaction
Disagree
Dissatisfaction Reason
Other
DORIS Literature Request
Unique Key: 46642180-00076143 • Agency: DORIS • Agency Name: Department of Records and Information Services
Unique Key
46642180-00076143
Agency
DORIS
Agency Name
Department of Records and Information Services
Complaint Type
DORIS Literature Request
Resolution Description
The literature you requested has been mailed to you. Please allow additional time for delivery.
Year
2023
Month
4
Overall Satisfaction
Strongly Agree
Food Establishment
Unique Key: 52575819-00207625 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
52575819-00207625
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Spoiled
Borough
BRONX
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Agree
New Tree Request
Unique Key: 61232402-00348326 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
61232402-00348326
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 30770984-00207739 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
30770984-00207739
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Rodents/Insects/Garbage
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
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