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311 Resolution Satisfaction Survey

Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request.

In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough.

See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

City Government Office of Technology and Innovation (OTI) Dataset 5ijn-vbdv 11 fields
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Dataset fields
Showing 50 real records
New Tree Request
Unique Key: 95405986-00149358 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
95405986-00149358
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
MANHATTAN
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2023
Month
12
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
Sewer Maintenance
Unique Key: 97565569-00285422 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
97565569-00285422
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Sewer Maintenance
Descriptor
Catch Basin Sunken
Borough
STATEN ISLAND
Resolution Description
The Department of Environmental Protection has investigated this complaint. Upon investigation, a defect was found done.
Year
2024
Month
12
Overall Satisfaction
Agree
New Tree Request
Unique Key: 62552943-00348145 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
62552943-00348145
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Food Establishment
Unique Key: 40615479-00207977 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
40615479-00207977
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Rodents/Insects/Garbage
Borough
STATEN ISLAND
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
Food Establishment
Unique Key: 44933399-00207953 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
44933399-00207953
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Ventilation
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 99749796-00207725 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
99749796-00207725
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Pet/Animal
Borough
MANHATTAN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Elevator
Unique Key: 80446236-00455326 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
80446236-00455326
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Elevator
Descriptor
Not Working
Borough
MANHATTAN
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2025
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
New Tree Request
Unique Key: 46994355-00039996 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
46994355-00039996
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
STATEN ISLAND
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree because of conflicts with surrounding infrastructure.
Year
2023
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Damaged Tree
Unique Key: 96831610-00134192 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
96831610-00134192
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Damaged Tree
Descriptor
Tree Alive - in Poor Condition
Borough
BRONX
Resolution Description
NYC Parks created a work order for the tree condition. Please note that addressing this work can take up to a year or more depending on the higher priority work identified during this period and resources available to address this work. NYC Parks work priority categories range from Category A through D, with A being the most critical and time-sensitive. We will complete all work in Category A first and address work in lower priority categories in accordance with available resources. For more information about the Tree Risk Management Program, visit the NYC Urban Forest page on the NYC Parks website at nyc.gov/parks/trees. Alternatively, you may choose complete the work yourself by hiring an independent contractor. The contractor must complete a Tree Work Permit application on the NYC Parks website at nyc.gov/parks/trees.
Year
2023
Month
11
Overall Satisfaction
Agree
Zoning Violation
Unique Key: 59382144-00466320 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
59382144-00466320
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 17619547-00219073 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
17619547-00219073
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree because of conflicts with surrounding infrastructure.
Year
2024
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 38394488-00207978 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
38394488-00207978
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Rodents/Insects/Garbage
Borough
STATEN ISLAND
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
New Tree Request
Unique Key: 43423747-00348094 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
43423747-00348094
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Food Establishment
Unique Key: 44253844-00207624 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
44253844-00207624
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Rodents/Insects/Garbage
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Overgrown Tree/Branches
Unique Key: 68280286-00005067 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
68280286-00005067
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Dead Branches in Tree
Borough
QUEENS
Resolution Description
NYC Parks visited the site and inspected the condition. No work is necessary at this time.
Year
2022
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Food Establishment
Unique Key: 73750383-00207645 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
73750383-00207645
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Food Spoiled
Borough
BROOKLYN
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Food Establishment
Unique Key: 10492028-00207874 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
10492028-00207874
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Toilet Facility
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Zoning Violation
Unique Key: 70981258-00466330 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
70981258-00466330
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Zoning Violation
Unique Key: 33771857-00466335 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
33771857-00466335
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Zoning Violation
Unique Key: 33085521-00466334 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
33085521-00466334
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 17090116-00121957 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
17090116-00121957
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2023
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Zoning Violation
Unique Key: 28529010-00466329 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
28529010-00466329
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Zoning Violation
Unique Key: 34866861-00466332 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
34866861-00466332
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Overgrown Tree/Branches
Unique Key: 10101318-00013980 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
10101318-00013980
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Hitting Power/Phone Lines
Borough
BROOKLYN
Resolution Description
Under NYC Parks Tree Risk Management Program, work is prioritized to address the conditions with the highest risk first.NYC Parks determined that the issue will be addressed in the next pruning cycle through the routine block pruning program.For more information about the Tree Risk Management Program, visit the NYC Urban Forest page on the NYC Parks website at nyc.gov/parks/trees. To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2022
Month
10
Overall Satisfaction
Strongly Agree
Zoning Violation
Unique Key: 79556343-00466318 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
79556343-00466318
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Zoning Violation
Unique Key: 19798611-00466322 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
19798611-00466322
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 62969379-00348090 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
62969379-00348090
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BRONX
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Zoning Violation
Unique Key: 97603735-00466315 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
97603735-00466315
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Overgrown Tree/Branches
Unique Key: 50803711-00013985 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
50803711-00013985
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Hitting Power/Phone Lines
Borough
BROOKLYN
Resolution Description
Under NYC Parks Tree Risk Management Program, work is prioritized to address the conditions with the highest risk first.NYC Parks determined that the issue will be addressed in the next pruning cycle through the routine block pruning program.For more information about the Tree Risk Management Program, visit the NYC Urban Forest page on the NYC Parks website at nyc.gov/parks/trees. To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2022
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 45227055-00348115 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
45227055-00348115
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Food Establishment
Unique Key: 45188600-00207726 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
45188600-00207726
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Pet/Animal
Borough
QUEENS
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Zoning Violation
Unique Key: 96238313-00466327 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
96238313-00466327
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Zoning Violation
Unique Key: 60710472-00466325 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
60710472-00466325
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
No Building Permit
Unique Key: 90144588-00441882 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
90144588-00441882
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
No Building Permit
Descriptor
Construction
Borough
MANHATTAN
Resolution Description
The Department of Buildings investigated this complaint and removed the stop work order.
Year
2025
Month
11
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Zoning Violation
Unique Key: 32007789-00466314 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
32007789-00466314
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Zoning Violation
Descriptor
Commercial Vehicle Storage
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 85349876-00348280 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
85349876-00348280
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
New Tree Request
Unique Key: 25766681-00101277 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
25766681-00101277
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BRONX
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2023
Month
6
Overall Satisfaction
Strongly Agree
New Tree Request
Unique Key: 18765075-00348122 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
18765075-00348122
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Food Establishment
Unique Key: 68111000-00207847 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
68111000-00207847
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Bare Hands in Contact w/ Food
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 77492676-00348119 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
77492676-00348119
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
In an effort to more fully and efficiently service each city block, NYC Parks is shifting their street tree planting program to a neighborhood approach.If the site that you requested meets the criteria for planting, NYC Parks will plant a tree through their new Neighborhood Tree Planting Program. NYC Parks is no longer accepting new tree planting requests. Each neighborhood will be surveyed, inspected, and planted sequentially. NYC Parks foresters will be conducting tree removal, stump removal, and planting block by block and closing all unplantable tree beds. The most heat-vulnerable neighborhoods will be prioritized first.To learn more about this program, visit nyc.gov/parks/street-tree-planting.To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
New Tree Request
Unique Key: 51762285-00121950 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
51762285-00121950
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2023
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Maintenance or Facility
Unique Key: 12044751-00517598 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
12044751-00517598
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Maintenance or Facility
Descriptor
Structure - Outdoors
Resolution Description
Upon inspection the reported condition was not found, and, therefore, no action was taken.
Year
2026
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
Food Establishment
Unique Key: 92507285-00207660 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
92507285-00207660
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Food Establishment
Descriptor
Rodents/Insects/Garbage
Resolution Description
This SR was administratively closed. The issue you reported was addressed.
Year
2024
Month
6
Overall Satisfaction
Neutral
New Tree Request
Unique Key: 48975138-00254835 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
48975138-00254835
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BRONX
Resolution Description
NYC Parks determined that the requested location cannot receive a new tree because of conflicts with surrounding infrastructure.
Year
2024
Month
9
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 29887375-00275192 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
29887375-00275192
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
QUEENS
Resolution Description
The location was inspected and is suitable for tree planting. Barring any unforeseen issues such as underground utilities and based on available funding, the requested tree will be placed on an upcoming contract. Please note that this process can take up to two years, depending on capacity and the location. To find out where and when trees will be planted, please visit the Tree Work Hub at nyc.gov/parks/treework.To learn more about the trees in your neighborhood, visit the NYC Street Tree Map at nyc.gov/parks/treemap.
Year
2024
Month
11
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
Street Sign - Missing
Unique Key: 51351987-00140319 • Agency: DOT • Agency Name: Department of Transportation
Unique Key
51351987-00140319
Agency
DOT
Agency Name
Department of Transportation
Complaint Type
Street Sign - Missing
Descriptor
No Parking, Standing, Stopping
Borough
QUEENS
Resolution Description
The Department of Transportation has completed the request or corrected the condition.
Year
2023
Month
11
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Noise - Commercial
Unique Key: 95823194-00268127 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
95823194-00268127
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Commercial
Descriptor
Loud Talking
Borough
MANHATTAN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2024
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Blocked Driveway
Unique Key: 34986268-00052270 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
34986268-00052270
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Blocked Driveway
Descriptor
No Access
Borough
QUEENS
Resolution Description
The Police Department responded and upon arrival those responsible for the condition were gone.
Year
2023
Month
2
Overall Satisfaction
Neutral
Illegal Parking
Unique Key: 64477833-00129595 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
64477833-00129595
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2023
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 82065560-00220355 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
82065560-00220355
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
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