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311 Resolution Satisfaction Survey

Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request.

In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough.

See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

City Government Office of Technology and Innovation (OTI) Dataset 5ijn-vbdv 11 fields
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Dataset fields
Showing 50 real records
Illegal Parking
Unique Key: 97859113-00284744 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
97859113-00284744
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2024
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 68847697-00012070 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
68847697-00012070
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Hydrant
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2022
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Noise
Unique Key: 87932978-00219440 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
87932978-00219440
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Noise
Descriptor
Construction
Borough
MANHATTAN
Resolution Description
The Department of Environmental Protection determined that this complaint is a duplicate of a previously filed complaint. The original complaint is being addressed.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Heat/Hot Water
Unique Key: 49874260-00460722 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
49874260-00460722
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Apartment Only
Borough
MANHATTAN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 49700674-00385038 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
49700674-00385038
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2025
Month
7
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Sewer Maintenance
Unique Key: 40607778-00214410 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
40607778-00214410
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Sewer Maintenance
Descriptor
Backup
Borough
BROOKLYN
Resolution Description
The Department of Environmental Protection investigated this complaint and found there was no sewer back up in the city system at the time of the inspection.
Year
2024
Month
6
Overall Satisfaction
Agree
Illegal Parking
Unique Key: 39308774-00422869 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
39308774-00422869
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Crosswalk
Borough
MANHATTAN
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2025
Month
10
Overall Satisfaction
Strongly Agree
Illegal Parking
Unique Key: 45158306-00292986 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
45158306-00292986
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Double Parked Blocking Traffic
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and with the information available observed no evidence of the violation at that time.
Year
2024
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Water Leak
Unique Key: 60777110-00573543 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
60777110-00573543
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Water Leak
Descriptor
Slow Leak
Borough
BROOKLYN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2026
Month
9
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Noise
Unique Key: 96142230-00086185 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
96142230-00086185
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Noise
Descriptor
Construction
Borough
MANHATTAN
Resolution Description
The Department of Environmental Protection did not observe a violation of the New York City Air/Noise Code at the time of inspection and could not issue a notice of violation. If the problem still exists, please call 311 and file a new complaint. If you are outside of New York City, please call (212) NEW-YORK (212-639-9675).
Year
2023
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 12790129-00209520 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
12790129-00209520
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Hydrant
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 75449543-00237486 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
75449543-00237486
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Posted Parking Sign Violation
Borough
QUEENS
Resolution Description
This complaint does not fall under the Police Department's jurisdiction.
Year
2024
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
New Tree Request
Unique Key: 37373416-00035258 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
37373416-00035258
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
New Tree Request
Descriptor
For One Address
Borough
BROOKLYN
Resolution Description
No action was taken because NYC Parks determined that the issue is out of its jurisdiction. The condition may be on private property or in an area serviced by another organization.
Year
2022
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Noise - Residential
Unique Key: 74643167-00028229 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
74643167-00028229
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Residential
Descriptor
Banging/Pounding
Borough
BRONX
Resolution Description
The Police Department responded to the complaint and with the information available observed no evidence of the violation at that time.
Year
2022
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Noise - Residential
Unique Key: 96418952-00071130 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
96418952-00071130
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Residential
Descriptor
Loud Music/Party
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2023
Month
3
Overall Satisfaction
Strongly Agree
Illegal Parking
Unique Key: 62552415-00392312 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
62552415-00392312
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Paper License Plates
Borough
BROOKLYN
Resolution Description
The Police Department responded and upon arrival those responsible for the condition were gone.
Year
2025
Month
7
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Rodent
Unique Key: 35551782-00236223 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
35551782-00236223
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Rodent
Descriptor
Rat Sighting
Borough
BROOKLYN
Resolution Description
This service request was closed because the Department of Health and Mental Hygiene received an earlier complaint about the same location. You can find inspection results for this address by going to the online Rat Portal at www.nyc.gov/rats.
Year
2024
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Dirty Condition
Unique Key: 65063379-00545354 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
65063379-00545354
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Dirty Condition
Descriptor
Trash
Borough
MANHATTAN
Resolution Description
The Department of Sanitation found an open service request already exists for the same location.
Year
2026
Month
7
Overall Satisfaction
Agree
For Hire Vehicle Complaint
Unique Key: 68663638-00251451 • Agency: TLC • Agency Name: Taxi and Limousine Commission
Unique Key
68663638-00251451
Agency
TLC
Agency Name
Taxi and Limousine Commission
Complaint Type
For Hire Vehicle Complaint
Descriptor
Driver Complaint - Passenger
Borough
MANHATTAN
Resolution Description
The Taxi and Limousine Commission (TLC) reviewed your complaint. The driver or owner pled guilty to a violation and paid a fine. TLC has sent you a written confirmation of this outcome.
Year
2024
Month
9
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
Illegal Parking
Unique Key: 69124872-00564602 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
69124872-00564602
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
MANHATTAN
Resolution Description
The New York City Police Department responded to the complaint and with the information available observed no evidence of a criminal violation at that time. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2026
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Noise - Residential
Unique Key: 61383471-00315265 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
61383471-00315265
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Residential
Descriptor
Loud Music/Party
Borough
BROOKLYN
Resolution Description
The Police Department responded and upon arrival those responsible for the condition were gone.
Year
2025
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Noise - Residential
Unique Key: 51060555-00489627 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
51060555-00489627
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Residential
Descriptor
Loud Music/Party
Borough
MANHATTAN
Resolution Description
The New York City Police Department responded to the complaint and their investigation determined that no criminal violation existed. The condition was corrected without the need to issue a summons or effect an arrest. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). Thank you for your attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2026
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Heat/Hot Water
Unique Key: 80631219-00199593 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
80631219-00199593
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Apartment Only
Borough
MANHATTAN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2024
Month
5
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
General
Unique Key: 96212015-00303962 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
96212015-00303962
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
General
Descriptor
Cabinet
Borough
MANHATTAN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2025
Month
1
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Dead/Dying Tree
Unique Key: 11716444-00498529 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
11716444-00498529
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Dead/Dying Tree
Descriptor
Planted More Than 2 Years Ago
Borough
BROOKLYN
Resolution Description
NYC Parks visited the site and inspected the condition. No work is necessary at this time.
Year
2026
Month
3
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Encampment
Unique Key: 87765127-00224352 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
87765127-00224352
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Encampment
Borough
MANHATTAN
Resolution Description
The Police Department visited the location and no Encampment was found.
Year
2024
Month
7
Overall Satisfaction
Neutral
Missed Collection
Unique Key: 63814027-00484967 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
63814027-00484967
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Missed Collection
Descriptor
Bulky Trash
Borough
BRONX
Resolution Description
The Department of Sanitation collected the requested items.
Year
2026
Month
2
Overall Satisfaction
Strongly Agree
For Hire Vehicle Complaint
Unique Key: 92114379-00488552 • Agency: TLC • Agency Name: Taxi and Limousine Commission
Unique Key
92114379-00488552
Agency
TLC
Agency Name
Taxi and Limousine Commission
Complaint Type
For Hire Vehicle Complaint
Descriptor
Driver Complaint - Non Passenger
Borough
MANHATTAN
Resolution Description
The Taxi and Limousine Commission (TLC) reviewed your complaint. The driver or owner pled guilty to a violation and paid a fine. TLC has sent you a written confirmation of this outcome.
Year
2026
Month
2
Overall Satisfaction
Strongly Agree
Illegal Parking
Unique Key: 24761452-00511093 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
24761452-00511093
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Double Parked Blocking Traffic
Borough
QUEENS
Resolution Description
The New York City Police Department responded to the complaint and observed no criminal violation upon their arrival. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2026
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Damaged Tree
Unique Key: 10621687-00160812 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
10621687-00160812
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Damaged Tree
Descriptor
Branch or Limb Has Fallen Down
Borough
BROOKLYN
Resolution Description
NYC Parks visited the site and inspected the condition. No work is necessary at this time.
Year
2024
Month
1
Overall Satisfaction
Neutral
Noise - Residential
Unique Key: 54059831-00009135 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
54059831-00009135
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Residential
Descriptor
Loud Music/Party
Borough
MANHATTAN
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2022
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Blocked Driveway
Unique Key: 90097380-00407907 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
90097380-00407907
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Blocked Driveway
Descriptor
No Access
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2025
Month
9
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Violation of Park Rules
Unique Key: 71159528-00210483 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
71159528-00210483
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Violation of Park Rules
Descriptor
BBQ Outside Authorized Area
Borough
QUEENS
Resolution Description
Upon inspection the reported condition was not found, and, therefore, no action was taken.
Year
2024
Month
6
Overall Satisfaction
Agree
Blocked Driveway
Unique Key: 87367565-00443449 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
87367565-00443449
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Blocked Driveway
Descriptor
No Access
Borough
QUEENS
Resolution Description
The New York City Police Department responded to the complaint and their investigation determined that a violation of law occurred. Police issued a summons in response to the complaint. Thank you for attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2025
Month
11
Overall Satisfaction
Strongly Agree
Illegal Parking
Unique Key: 76781281-00343900 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
76781281-00343900
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 15238220-00425292 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
15238220-00425292
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2025
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Water Leak
Unique Key: 22367454-00103661 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
22367454-00103661
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Water Leak
Descriptor
Heavy Flow
Borough
BRONX
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2023
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Sidewalk Condition
Unique Key: 31111006-00304518 • Agency: DOT • Agency Name: Department of Transportation
Unique Key
31111006-00304518
Agency
DOT
Agency Name
Department of Transportation
Complaint Type
Sidewalk Condition
Descriptor
Defective Hardware
Borough
BROOKLYN
Resolution Description
The Department of Transportation inspected the condition and issued a Corrective Action Repair (CAR) to the contractor or utility company. The responsible party has a maximum of 30 days to correct the condition. If the condition still exists, a summons will be issued. In some cases, the Department of Transportation will make the repairs and charge the responsible party for the costs.
Year
2025
Month
1
Overall Satisfaction
Strongly Agree
Construction In Progress
Unique Key: 51195579-00070621 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
51195579-00070621
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Construction In Progress
Descriptor
Adjacent Building Unprotected
Borough
QUEENS
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2023
Month
3
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 34300947-00383000 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
34300947-00383000
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Hydrant
Borough
QUEENS
Resolution Description
The Police Department responded and upon arrival those responsible for the condition were gone.
Year
2025
Month
7
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Abandoned Vehicle
Unique Key: 81586597-00219419 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
81586597-00219419
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Abandoned Vehicle
Descriptor
Without License Plate
Borough
MANHATTAN
Resolution Description
The vehicle you reported exceeds the monetary value eligible for collection as junk. The Department of Sanitation has forwarded the request to the NYPD for further action.
Year
2024
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Heat/Hot Water
Unique Key: 40139430-00467802 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
40139430-00467802
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Apartment Only
Borough
BRONX
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2026
Month
1
Overall Satisfaction
Strongly Agree
Encampment
Unique Key: 92792184-00079753 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
92792184-00079753
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Encampment
Borough
BRONX
Resolution Description
The Police Department visited the location and no Encampment was found.
Year
2023
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Plumbing
Unique Key: 40248175-00096723 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
40248175-00096723
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Plumbing
Descriptor
Water Supply
Borough
BROOKLYN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2023
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Illegal Parking
Unique Key: 94392850-00482496 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
94392850-00482496
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Hydrant
Borough
QUEENS
Resolution Description
The New York City Police Department responded to the complaint and their investigation determined that no criminal violation existed. The condition was corrected without the need to issue a summons or effect an arrest. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). Thank you for your attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2026
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Water Maintenance
Unique Key: 33773911-00160847 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
33773911-00160847
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Water Maintenance
Descriptor
Leak
Borough
QUEENS
Resolution Description
The Department of Environmental Protection has investigated this complaint and a leak, not a city issue, has been resolved by homeowner.
Year
2024
Month
1
Overall Satisfaction
Strongly Agree
Illegal Parking
Unique Key: 26168638-00183025 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
26168638-00183025
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Commercial Overnight Parking
Borough
BRONX
Resolution Description
This complaint does not fall under the Police Department's jurisdiction.
Year
2024
Month
3
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Illegal Parking
Unique Key: 64453221-00195383 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
64453221-00195383
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2024
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Illegal Dumping
Unique Key: 73629798-00517333 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
73629798-00517333
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Illegal Dumping
Descriptor
Removal Request
Borough
QUEENS
Resolution Description
The Department of Sanitation cleaned the location.
Year
2026
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 31199860-00057187 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
31199860-00057187
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Commercial Overnight Parking
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2023
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
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