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311 Resolution Satisfaction Survey

Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request.

In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough.

See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

City Government Office of Technology and Innovation (OTI) Dataset 5ijn-vbdv 11 fields
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Dataset fields
Showing 50 real records
Maintenance or Facility
Unique Key: 16078385-00527448 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
16078385-00527448
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Maintenance or Facility
Descriptor
Structure - Outdoors
Borough
MANHATTAN
Resolution Description
NYC Parks reviewed your complaint and determined that the issue needs to be handled by the Department of Transportation (DOT). Please report it to DOT by contacting 311.
Year
2026
Month
5
Overall Satisfaction
Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 28155893-00158931 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
28155893-00158931
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2024
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 10049332-00511978 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
10049332-00511978
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
QUEENS
Resolution Description
The New York City Police Department responded to the complaint and their investigation determined that no criminal violation existed. The condition was corrected without the need to issue a summons or effect an arrest. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). Thank you for your attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2026
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 29590062-00203313 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
29590062-00203313
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Paper License Plates
Borough
QUEENS
Resolution Description
This complaint does not fall under the Police Department's jurisdiction.
Year
2024
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 30239415-00435298 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
30239415-00435298
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2025
Month
11
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Blocked Driveway
Unique Key: 39169065-00292674 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
39169065-00292674
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Blocked Driveway
Descriptor
Partial Access
Borough
STATEN ISLAND
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2024
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Illegal Dumping
Unique Key: 96261570-00236724 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
96261570-00236724
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Illegal Dumping
Descriptor
Removal Request
Borough
QUEENS
Resolution Description
The Department of Sanitation removed the items.
Year
2024
Month
8
Overall Satisfaction
Strongly Agree
Appliance
Unique Key: 16006923-00063968 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
16006923-00063968
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Appliance
Descriptor
Electric/Gas Range
Borough
BROOKLYN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2023
Month
3
Overall Satisfaction
Neutral
Heat/Hot Water
Unique Key: 66093696-00123278 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
66093696-00123278
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Apartment Only
Borough
BROOKLYN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2023
Month
9
Overall Satisfaction
Agree
Illegal Parking
Unique Key: 39929884-00040250 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
39929884-00040250
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Paper License Plates
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and with the information available observed no evidence of the violation at that time.
Year
2023
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Noise - Residential
Unique Key: 48760337-00037237 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
48760337-00037237
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Residential
Descriptor
Banging/Pounding
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2022
Month
12
Overall Satisfaction
Strongly Agree
Blocked Driveway
Unique Key: 23421862-00344336 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
23421862-00344336
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Blocked Driveway
Descriptor
No Access
Borough
QUEENS
Resolution Description
The Police Department issued a summons in response to the complaint.
Year
2025
Month
4
Overall Satisfaction
Strongly Agree
Damaged Tree
Unique Key: 64624285-00039828 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
64624285-00039828
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Damaged Tree
Descriptor
Tree Leaning/Uprooted
Borough
MANHATTAN
Resolution Description
NYC Parks visited the location but could not find the tree condition you reported.
Year
2023
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Water Maintenance
Unique Key: 25141807-00528262 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
25141807-00528262
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Water Maintenance
Descriptor
Fire Hydrant Running Full
Borough
BRONX
Resolution Description
The Department of Environmental Protection determined that this complaint is a duplicate of a previously filed complaint. The original complaint is being addressed.
Year
2026
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
Damaged Tree
Unique Key: 61230130-00571268 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
61230130-00571268
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Damaged Tree
Descriptor
Branch or Limb Has Fallen Down
Borough
QUEENS
Resolution Description
NYC Parks visited the site and inspected the condition. No work is necessary at this time.
Year
2026
Month
8
Overall Satisfaction
Strongly Agree
Damaged Tree
Unique Key: 10751332-00520753 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
10751332-00520753
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Damaged Tree
Descriptor
Branch or Limb Has Fallen Down
Borough
BROOKLYN
Resolution Description
NYC Parks performed the work necessary to correct the condition.
Year
2026
Month
5
Overall Satisfaction
Strongly Agree
Dirty Condition
Unique Key: 82458143-00224786 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
82458143-00224786
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Dirty Condition
Descriptor
Trash
Borough
BROOKLYN
Resolution Description
The Department of Sanitation investigated this complaint and found no condition at the location.
Year
2024
Month
7
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Animal-Abuse
Unique Key: 26625995-00004158 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
26625995-00004158
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Animal-Abuse
Descriptor
Tortured
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2022
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Vent/Exhaust System
Unique Key: 32771404-00573882 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
32771404-00573882
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Vent/Exhaust System
Descriptor
Improperly Installed
Borough
BRONX
Year
2026
Month
9
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Overgrown Tree/Branches
Unique Key: 45835720-00098285 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
45835720-00098285
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Overgrown Tree/Branches
Descriptor
Blocking Street
Borough
STATEN ISLAND
Resolution Description
Under NYC Parks Tree Risk Management Program, work is prioritized to address the conditions with the highest risk first.NYC Parks determined that the issue will be addressed in the next pruning cycle through the routine block pruning program.For more information about the Tree Risk Management Program, visit the NYC Urban Forest page on the NYC Parks website at nyc.gov/parks/trees. To learn more about the trees in your neighborhood, visit the NYC Tree Map at nyc.gov/parks/treemap.
Year
2023
Month
6
Overall Satisfaction
Strongly Agree
Water Maintenance
Unique Key: 63058735-00120643 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
63058735-00120643
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Water Maintenance
Descriptor
Fire Hydrant Leaking
Borough
BRONX
Resolution Description
The Department of Environmental Protection investigated this complaint and repaired or replaced the hydrant.
Year
2023
Month
8
Overall Satisfaction
Strongly Agree
Dirty Condition
Unique Key: 43572594-00455067 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
43572594-00455067
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Dirty Condition
Descriptor
Trash
Borough
BRONX
Resolution Description
The Department of Sanitation found an open service request already exists for the same location.
Year
2025
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 13709657-00479706 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
13709657-00479706
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
QUEENS
Resolution Description
The New York City Police Department responded to the complaint and their investigation determined that no criminal violation existed. The condition was corrected without the need to issue a summons or effect an arrest. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). Thank you for your attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2026
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Street Condition
Unique Key: 41428922-00455433 • Agency: DOT • Agency Name: Department of Transportation
Unique Key
41428922-00455433
Agency
DOT
Agency Name
Department of Transportation
Complaint Type
Street Condition
Descriptor
Cave-in
Borough
BROOKLYN
Resolution Description
The Department of Transportation inspected and has requested the Department of Environmental Protection address the issue. The condition will be re-inspected in 60 days.
Year
2025
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 88188168-00148188 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
88188168-00148188
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Commercial Overnight Parking
Borough
MANHATTAN
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2023
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Street Condition
Unique Key: 66321200-00548018 • Agency: DOT • Agency Name: Department of Transportation
Unique Key
66321200-00548018
Agency
DOT
Agency Name
Department of Transportation
Complaint Type
Street Condition
Descriptor
Rough, Pitted or Cracked Roads
Borough
BROOKLYN
Resolution Description
The Department of Transportation inspected the condition you reported. You can find additional information in the "Notes to Customer" field.
Year
2026
Month
7
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 76398041-00177249 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
76398041-00177249
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Posted Parking Sign Violation
Borough
BRONX
Resolution Description
The Police Department issued a summons in response to the complaint.
Year
2024
Month
3
Overall Satisfaction
Strongly Agree
Missed Collection
Unique Key: 17080887-00550044 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
17080887-00550044
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Missed Collection
Descriptor
Compost
Borough
QUEENS
Resolution Description
The Department of Sanitation collected the requested items.
Year
2026
Month
7
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Tree Damage
Unique Key: 79762774-00446378 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
79762774-00446378
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Illegal Tree Damage
Descriptor
Branches Damaged
Borough
BROOKLYN
Resolution Description
The Service Request submitted did not have sufficient location or complaint information for NYC Parks to respond. Please submit a new Service Request with adequate site details, including a full street address and descriptive location information.
Year
2025
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency said I did not provide complete or accurate information, but I did.
Illegal Conversion
Unique Key: 82699563-00395931 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
82699563-00395931
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Illegal Conversion
Descriptor
Commercial Space
Borough
QUEENS
Resolution Description
The Department of Buildings reviewed this complaint and closed it. If the problem still exists, please call 311 and file a new complaint. If you are outside of New York City, please call (212) NEW-YORK (212-639-9675).
Year
2025
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Blocked Driveway
Unique Key: 84026630-00342011 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
84026630-00342011
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Blocked Driveway
Descriptor
No Access
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Sewer Maintenance
Unique Key: 61294136-00143686 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
61294136-00143686
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Sewer Maintenance
Descriptor
Odor
Borough
STATEN ISLAND
Resolution Description
The Department of Environment Protection inspected your complaint but could not find the problem you reported. If the condition persists, please call 311 (or 212-639-9675 if calling from a non-New York City area code) with more detailed information to submit a new complaint.
Year
2023
Month
12
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 25201108-00425748 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
25201108-00425748
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2025
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Blocked Driveway
Unique Key: 49003081-00508714 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
49003081-00508714
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Blocked Driveway
Descriptor
Partial Access
Borough
BROOKLYN
Resolution Description
The New York City Police Department responded to the complaint and their investigation determined that no criminal violation existed. The condition was corrected without the need to issue a summons or effect an arrest. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). Thank you for your attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2026
Month
4
Overall Satisfaction
Strongly Agree
Sidewalk Condition
Unique Key: 28051983-00402825 • Agency: DOT • Agency Name: Department of Transportation
Unique Key
28051983-00402825
Agency
DOT
Agency Name
Department of Transportation
Complaint Type
Sidewalk Condition
Descriptor
Sidewalk Violation
Borough
BROOKLYN
Resolution Description
The Department of Transportation inspected the condition you reported. You can find additional information in the "Notes to Customer" field.
Year
2025
Month
8
Overall Satisfaction
Agree
Illegal Parking
Unique Key: 69750382-00166057 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
69750382-00166057
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Double Parked Blocking Traffic
Borough
QUEENS
Resolution Description
The Police Department responded and upon arrival those responsible for the condition were gone.
Year
2024
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 68288247-00408114 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
68288247-00408114
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2025
Month
9
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 42522579-00272344 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
42522579-00272344
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Bike Lane
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2024
Month
11
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Noise - Residential
Unique Key: 19600772-00458507 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
19600772-00458507
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Residential
Descriptor
Loud Music/Party
Borough
BROOKLYN
Resolution Description
The New York City Police Department responded to the complaint and their investigation determined that police action was not necessary. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Heat/Hot Water
Unique Key: 83354039-00449588 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
83354039-00449588
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Entire Building
Borough
MANHATTAN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2025
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Water Maintenance
Unique Key: 38139613-00380864 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
38139613-00380864
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Water Maintenance
Descriptor
Fire Hydrant Running
Borough
BROOKLYN
Resolution Description
The Department of Environmental Protection investigated this complaint and shut the running hydrant.
Year
2025
Month
7
Overall Satisfaction
Strongly Agree
Heat/Hot Water
Unique Key: 83521940-00301261 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
83521940-00301261
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Entire Building
Borough
BRONX
Resolution Description
The Department of Housing Preservation and Development contacted an occupant of the apartment or building and verified that the complaint was addressed. The complaint has been closed.
Year
2025
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Noise - Residential
Unique Key: 11083739-00121707 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
11083739-00121707
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Residential
Descriptor
Banging/Pounding
Borough
MANHATTAN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2023
Month
8
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Residential Disposal Complaint
Unique Key: 36240813-00234681 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
36240813-00234681
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Residential Disposal Complaint
Descriptor
Storage Area Not Provided
Borough
QUEENS
Resolution Description
The Department of Sanitation investigated this complaint and found no violation at the location.
Year
2024
Month
8
Overall Satisfaction
Neutral
Plumbing
Unique Key: 33215949-00083335 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
33215949-00083335
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Plumbing
Descriptor
Basin/Sink
Borough
MANHATTAN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2023
Month
4
Overall Satisfaction
Strongly Agree
Illegal Parking
Unique Key: 14700371-00419532 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
14700371-00419532
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Double Parked Blocking Vehicle
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2025
Month
9
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Street Sweeping Complaint
Unique Key: 83134739-00276354 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
83134739-00276354
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Street Sweeping Complaint
Descriptor
Inadequate Sweeping
Borough
BROOKLYN
Resolution Description
The Department of Sanitation has investigated the complaint and addressed the issue. If the problem persists, call 311 to enter a new complaint. If you are outside of New York City, please call (212) NEW-YORK (212-639-9675).
Year
2024
Month
11
Overall Satisfaction
Agree
Missed Collection
Unique Key: 41810471-00039641 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
41810471-00039641
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Missed Collection
Descriptor
Recycling - Metal/Glass/Rigid Plastic
Borough
BRONX
Resolution Description
The Department of Sanitation collected the requested items.
Year
2023
Month
1
Overall Satisfaction
Strongly Agree
DOB Posted Notice or Order
Unique Key: 26866890-00462725 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
26866890-00462725
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
DOB Posted Notice or Order
Descriptor
Stop Work Order
Borough
BROOKLYN
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not provide enough status updates.
Heat/Hot Water
Unique Key: 77531979-00322052 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
77531979-00322052
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Entire Building
Borough
BROOKLYN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2025
Month
2
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency corrected the issue, but they took too long to respond.
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