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Hi- Caps
Data on DoITT's high-capacity/telecommunications services franchise agreements
City Government
Office of Technology and Innovation (OTI)
Dataset 6wve-ubwx
4 fields
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Dataset fields
Metric
Cablevision
Time Warner Cable
Verizon FIOS
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Showing 3 real records
Pctg of calls answered by voice response units ("VRU")
Metric: Pctg of calls answered by voice response units ("VRU") • Cablevision: 99.80 • Time Warner Cable: 98.90
Metric
Pctg of calls answered by voice response units ("VRU")
Cablevision
99.80
Time Warner Cable
98.90
Verizon Fios
99.96
Pctg of Calls abandoned by VRU
Metric: Pctg of Calls abandoned by VRU • Cablevision: 4.50 • Time Warner Cable: 12.60
Metric
Pctg of Calls abandoned by VRU
Cablevision
4.50
Time Warner Cable
12.60
Verizon Fios
4.80
Percntage of busy Calls by VRU
Metric: Percntage of busy Calls by VRU • Cablevision: 0.20 • Time Warner Cable: 1.10
Metric
Percntage of busy Calls by VRU
Cablevision
0.20
Time Warner Cable
1.10
Verizon Fios
0.04
