DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Agency: DoITT • Agency Name: DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS • Service Name: Deliver City IT services including hardware, software and technical support
Agency
DoITT
Agency Name
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Service Name
Deliver City IT services including hardware, software and technical support
Goal
1a
Goal Description
Provide quality service delivery and performance monitoring for DoITT-managed systems.
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Agency: DoITT • Agency Name: DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS • Service Name: Deliver City IT services including hardware, software and technical support
Agency
DoITT
Agency Name
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Service Name
Deliver City IT services including hardware, software and technical support
Goal
1b
Goal Description
Resolve all service disruptions within targeted levels.
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Agency: DoITT • Agency Name: DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS • Service Name: Deliver City IT services including hardware, software and technical support
Agency
DoITT
Agency Name
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Service Name
Deliver City IT services including hardware, software and technical support
Goal
1c
Goal Description
Ensure all application development and IT infrastructure projects are delivered on time and within budget.
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Agency: DoITT • Agency Name: DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS • Service Name: Support sharing and management of citywide data and information.
Agency
DoITT
Agency Name
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Service Name
Support sharing and management of citywide data and information.
Goal
2a
Goal Description
Increase the public’s use of City government information through NYC.gov.
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Agency: DoITT • Agency Name: DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS • Service Name: Support sharing and management of citywide data and information.
Agency
DoITT
Agency Name
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Service Name
Support sharing and management of citywide data and information.
Goal
2b
Goal Description
Increase the number of publicly available data sets.
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Agency: DoITT • Agency Name: DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS • Service Name: Regulate franchised cable services.
Agency
DoITT
Agency Name
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Service Name
Regulate franchised cable services.
Goal
3a
Goal Description
Ensure customer complaints are resolved positively.
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Agency: DoITT • Agency Name: DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS • Service Name: Regulate provisioning of public telecommunications services on City streets.
Agency
DoITT
Agency Name
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Service Name
Regulate provisioning of public telecommunications services on City streets.
Goal
4a
Goal Description
Maximize usefulness, operability and cleanliness of public telecommunications services on City streets.
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Agency: DoITT • Agency Name: DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS • Service Name: Agency-wide Management
Agency
DoITT
Agency Name
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Service Name
Agency-wide Management
Goal
5a
Goal Description
agencywide indicators
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Agency: DoITT • Agency Name: DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS • Service Name: Customer Service
Agency
DoITT
Agency Name
DEPARTMENT OF INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
Service Name
Customer Service
Goal
6a
Goal Description
Customer Service Indicators
DEPARTMENT OF PROBATION
Agency: DOP • Agency Name: DEPARTMENT OF PROBATION • Goal: 1a
Agency
DOP
Agency Name
DEPARTMENT OF PROBATION
Service Name
Contribute to optimal court processing and decision-making in delinquency and criminal justice matters.
Goal
1a
Goal Description
Produce timely and accurate pre-sentence investigations.
DEPARTMENT OF PROBATION
Agency: DOP • Agency Name: DEPARTMENT OF PROBATION • Goal: 1b
Agency
DOP
Agency Name
DEPARTMENT OF PROBATION
Service Name
Contribute to optimal court processing and decision-making in delinquency and criminal justice matters.
Goal
1b
Goal Description
Identify youth appropriate for diversion from formal juvenile court proceedings via adjustment services.
DEPARTMENT OF PROBATION
Agency: DOP • Agency Name: DEPARTMENT OF PROBATION • Goal: 2a
Agency
DOP
Agency Name
DEPARTMENT OF PROBATION
Service Name
Improve community safety through a combination of accountability and support activities with those under probation supervision.
Goal
2a
Goal Description
Assess risk to match individuals with supervision and monitoring levels; use re-arrest and violation trends to make adjustments to supervision level components.
DEPARTMENT OF PROBATION
Agency: DOP • Agency Name: DEPARTMENT OF PROBATION • Goal: 2b
Agency
DOP
Agency Name
DEPARTMENT OF PROBATION
Service Name
Improve community safety through a combination of accountability and support activities with those under probation supervision.
Goal
2b
Goal Description
Increase the probability of successful completion of probation terms through maximizing the use of evidence-based practices and community-based interventions.
DEPARTMENT OF PROBATION
Agency: DOP • Agency Name: DEPARTMENT OF PROBATION • Goal: 2c
Agency
DOP
Agency Name
DEPARTMENT OF PROBATION
Service Name
Improve community safety through a combination of accountability and support activities with those under probation supervision.
Goal
2c
Goal Description
Maximize accountability with probation terms through field visits and enforcement actions.
DEPARTMENT OF PROBATION
Agency: DOP • Agency Name: DEPARTMENT OF PROBATION • Service Name: Customer Service
Agency
DOP
Agency Name
DEPARTMENT OF PROBATION
Service Name
Customer Service
Goal
3a
Goal Description
Customer Service Indicators
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Agency: DORIS • Agency Name: DEPARTMENT OF RECORDS & INFORMATION SERVICES • Goal: 1a
Agency
DORIS
Agency Name
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Service Name
Provide the public and City agencies with access to public records and publications.
Goal
1a
Goal Description
Increase the volume and availability of public records and publications.
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Agency: DORIS • Agency Name: DEPARTMENT OF RECORDS & INFORMATION SERVICES • Goal: 1b
Agency
DORIS
Agency Name
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Service Name
Provide the public and City agencies with access to public records and publications.
Goal
1b
Goal Description
Promptly respond to requests for information.
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Agency: DORIS • Agency Name: DEPARTMENT OF RECORDS & INFORMATION SERVICES • Goal: 2a
Agency
DORIS
Agency Name
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Service Name
Provide City agencies, the courts and district attorneys with record storage, retrieval and retention scheduling services.
Goal
2a
Goal Description
Retrieve records promptly from off-site facilities upon record owner's request.
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Agency: DORIS • Agency Name: DEPARTMENT OF RECORDS & INFORMATION SERVICES • Goal: 2b
Agency
DORIS
Agency Name
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Service Name
Provide City agencies, the courts and district attorneys with record storage, retrieval and retention scheduling services.
Goal
2b
Goal Description
Promptly transfer eligible agency records to off-site storage.
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Agency: DORIS • Agency Name: DEPARTMENT OF RECORDS & INFORMATION SERVICES • Goal: 2c
Agency
DORIS
Agency Name
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Service Name
Provide City agencies, the courts and district attorneys with record storage, retrieval and retention scheduling services.
Goal
2c
Goal Description
Dispose of all records according to their scheduled retention period.
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Agency: DORIS • Agency Name: DEPARTMENT OF RECORDS & INFORMATION SERVICES • Service Name: Customer Service
Agency
DORIS
Agency Name
DEPARTMENT OF RECORDS & INFORMATION SERVICES
Service Name
Customer Service
Goal
3a
Goal Description
Customer Service Indicators
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Maintain the City’s transportation infrastructure.
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Maintain the City’s transportation infrastructure.
Goal
1a
Goal Description
Manage the City’s bridge inventory to achieve a high state of good repair.
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Maintain the City’s transportation infrastructure.
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Maintain the City’s transportation infrastructure.
Goal
1b
Goal Description
Maintain a state of good repair for the City’s streets, sidewalks and highways.
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Maintain the City’s transportation infrastructure.
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Maintain the City’s transportation infrastructure.
Goal
1c
Goal Description
Ensure timely repairs of the City’s street lights, traffic signs and signals.
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Provide a safe transportation network.
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Provide a safe transportation network.
Goal
2a
Goal Description
Improve safety for pedestrians, motorists and bus and bike riders.
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Provide a safe transportation network.
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Provide a safe transportation network.
Goal
2b
Goal Description
Ensure passenger safety on the Staten Island Ferry.
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Design and build transportation alternatives.
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Design and build transportation alternatives.
Goal
3a
Goal Description
Increase mobility and accessibility throughout the City.
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Design public space to facilitate livability.
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Design public space to facilitate livability.
Goal
4a
Goal Description
Enhance quality of life through streetscape improvements.
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Deliver projects on time.
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Deliver projects on time.
Goal
5a
Goal Description
Complete capital bridge projects on schedule.
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Agency-wide Management
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Agency-wide Management
Goal
6a
Goal Description
Agency-wide management indicators
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Customer Service
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Customer Service
Goal
7a
Goal Description
Customer service indicators
DEPARTMENT OF TRANSPORTATION
Agency: DOT • Agency Name: DEPARTMENT OF TRANSPORTATION • Service Name: Customer Service
Agency
DOT
Agency Name
DEPARTMENT OF TRANSPORTATION
Service Name
Customer Service
Goal
7b
Goal Description
Service Level Agreement (SLA) indicators
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Manage the City’s parks and recreation facilities.
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Manage the City’s parks and recreation facilities.
Goal
1a
Goal Description
Ensure that all parks and playgrounds are clean and in good condition.
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Manage the City’s parks and recreation facilities.
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Manage the City’s parks and recreation facilities.
Goal
1b
Goal Description
Provide an overall quality park experience.
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Manage the City’s street, park and forest trees.
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Manage the City’s street, park and forest trees.
Goal
2a
Goal Description
Maintain and preserve trees under DPR stewardship.
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Manage the City’s street, park and forest trees.
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Manage the City’s street, park and forest trees.
Goal
2b
Goal Description
Resolve high-priority tree work promptly.
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Manage the City’s street, park and forest trees.
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Manage the City’s street, park and forest trees.
Goal
2c
Goal Description
Increase the number of trees under DPR stewardship.
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Preserve and expand the infrastructure of New York’s park system.
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Preserve and expand the infrastructure of New York’s park system.
Goal
3a
Goal Description
Build and improve parks and playgrounds in a timely and efficient manner.
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Preserve and expand the infrastructure of New York’s park system.
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Preserve and expand the infrastructure of New York’s park system.
Goal
3b
Goal Description
Ensure an adequate supply of parkland to meet future needs.
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Provide recreational and educational opportunities for New Yorkers of all ages.
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Provide recreational and educational opportunities for New Yorkers of all ages.
Goal
4a
Goal Description
Increase public attendance at educational programs, recreation centers and other venues.
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Provide recreational and educational opportunities for New Yorkers of all ages.
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Provide recreational and educational opportunities for New Yorkers of all ages.
Goal
4b
Goal Description
Increase volunteer activity at City programs and events.
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Agency-wide Management
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Agency-wide Management
Goal
5a
Goal Description
Agency-wide management indicators
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Customer Service
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Customer Service
Goal
6a
Goal Description
Customer service indicators
DEPARTMENT OF PARKS AND RECREATION
Agency: DPR • Agency Name: DEPARTMENT OF PARKS AND RECREATION • Service Name: Customer Service
Agency
DPR
Agency Name
DEPARTMENT OF PARKS AND RECREATION
Service Name
Customer Service
Goal
6b
Goal Description
Service Level Agreement Indicators
DEPARTMENT OF SANITATION
Agency: DSNY • Agency Name: DEPARTMENT OF SANITATION • Service Name: Clean streets, sidewalks and vacant lots.
Agency
DSNY
Agency Name
DEPARTMENT OF SANITATION
Service Name
Clean streets, sidewalks and vacant lots.
Goal
1a
Goal Description
Increase street and sidewalk cleanliness.
DEPARTMENT OF SANITATION
Agency: DSNY • Agency Name: DEPARTMENT OF SANITATION • Service Name: Clean streets, sidewalks and vacant lots.
Agency
DSNY
Agency Name
DEPARTMENT OF SANITATION
Service Name
Clean streets, sidewalks and vacant lots.
Goal
1b
Goal Description
Increase the percentage of vacant lots that are clean.
DEPARTMENT OF SANITATION
Agency: DSNY • Agency Name: DEPARTMENT OF SANITATION • Service Name: Collect and dispose of refuse.
Agency
DSNY
Agency Name
DEPARTMENT OF SANITATION
Service Name
Collect and dispose of refuse.
Goal
2a
Goal Description
Improve efficiency of refuse handling.
DEPARTMENT OF SANITATION
Agency: DSNY • Agency Name: DEPARTMENT OF SANITATION • Service Name: Recycle refuse.
Agency
DSNY
Agency Name
DEPARTMENT OF SANITATION
Service Name
Recycle refuse.
Goal
3a
Goal Description
Increase the percentage of waste recycled.
DEPARTMENT OF SANITATION
Agency: DSNY • Agency Name: DEPARTMENT OF SANITATION • Service Name: Clear snow and ice from City streets and roadways.
Agency
DSNY
Agency Name
DEPARTMENT OF SANITATION
Service Name
Clear snow and ice from City streets and roadways.
Goal
4a
Goal Description
Meet or exceed minimum standards for clearing streets and roadways of snow and ice.
DEPARTMENT OF SANITATION
Agency: DSNY • Agency Name: DEPARTMENT OF SANITATION • Service Name: Agency-wide Management
