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FY 2017 PMMR Data Extract
City Government
Dataset a6zp-tcs3
11 fields
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Dataset fields
Agency
PMMR Goal
Critical
Performance Indicator
Actual FY14
Actual FY15
Actual FY16
Target FY17
Target FY18
4-Month Actual FY16
4-Month Actual FY17
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Showing 50 real records
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 1
Agency
3-1-1
Pmmr Goal
1a
Critical
1
Performance Indicator
311 calls (000)
Actual Fy14
21,346
Actual Fy15
21,079
Actual Fy16
18,799
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6,089
4 Month Actual Fy17
6,199
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 1
Agency
3-1-1
Pmmr Goal
1a
Critical
1
Performance Indicator
311 Online site visits (000)
Actual Fy14
5,248
Actual Fy15
9,656
Actual Fy16
13,018
Target Fy17
↑
Target Fy18
↑
4 Month Actual Fy16
3,985
4 Month Actual Fy17
5,449
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 0
Agency
3-1-1
Pmmr Goal
1a
Critical
0
Performance Indicator
311 mobile app contacts (000)
Actual Fy14
NA
Actual Fy15
705
Actual Fy16
1,010
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
302
4 Month Actual Fy17
357
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 0
Agency
3-1-1
Pmmr Goal
1a
Critical
0
Performance Indicator
311-NYC (text) contacts (000)
Actual Fy14
234
Actual Fy15
175
Actual Fy16
156
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
46
4 Month Actual Fy17
42
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 0
Agency
3-1-1
Pmmr Goal
1a
Critical
0
Performance Indicator
Calls handled in languages other than English (%)
Actual Fy14
1.8%
Actual Fy15
2.5%
Actual Fy16
3.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3.2%
4 Month Actual Fy17
3.0%
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 1
Agency
3-1-1
Pmmr Goal
1a
Critical
1
Performance Indicator
Average wait time (tier 1 calls) (minutes:seconds)
Actual Fy14
0:23
Actual Fy15
0:23
Actual Fy16
0:16
Target Fy17
0:30
Target Fy18
0:30
4 Month Actual Fy16
0:14
4 Month Actual Fy17
0:16
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 0
Agency
3-1-1
Pmmr Goal
1a
Critical
0
Performance Indicator
Average wait time (tier 2 agency legacy system calls) (minutes:seconds)
Actual Fy14
2:06
Actual Fy15
0:44
Actual Fy16
0:10
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
0:15
4 Month Actual Fy17
0:09
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 1
Agency
3-1-1
Pmmr Goal
1a
Critical
1
Performance Indicator
Calls answered in 30 seconds (%)
Actual Fy14
83%
Actual Fy15
84%
Actual Fy16
89%
Target Fy17
80%
Target Fy18
80%
4 Month Actual Fy16
90%
4 Month Actual Fy17
85%
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 0
Agency
3-1-1
Pmmr Goal
1a
Critical
0
Performance Indicator
Maximum answer delay (minutes:seconds)
Actual Fy14
116:20
Actual Fy15
33:45
Actual Fy16
62:58
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
33:21
4 Month Actual Fy17
16:39
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 0
Agency
3-1-1
Pmmr Goal
1a
Critical
0
Performance Indicator
Call takers time occupied (%)
Actual Fy14
79%
Actual Fy15
77%
Actual Fy16
74%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
76%
4 Month Actual Fy17
74%
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 0
Agency
3-1-1
Pmmr Goal
1a
Critical
0
Performance Indicator
Calls resolved at 311 without transfer to agency for resolution (%)
Actual Fy14
93%
Actual Fy15
94%
Actual Fy16
93%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
92%
4 Month Actual Fy17
93%
3-1-1
Agency: 3-1-1 • Pmmr Goal: 1a • Critical: 0
Agency
3-1-1
Pmmr Goal
1a
Critical
0
Performance Indicator
Complaints about 311 per million calls
Actual Fy14
23.0
Actual Fy15
26.0
Actual Fy16
32.0
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
34.0
4 Month Actual Fy17
33.0
3-1-1
Agency: 3-1-1 • Pmmr Goal: 2a • Critical: 0
Agency
3-1-1
Pmmr Goal
2a
Critical
0
Performance Indicator
Completed requests for interpretation
Actual Fy14
392,759
Actual Fy15
531,194
Actual Fy16
556,576
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
191,959
4 Month Actual Fy17
185,281
3-1-1
Agency: 3-1-1 • Pmmr Goal: 2a • Critical: 0
Agency
3-1-1
Pmmr Goal
2a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
100%
Actual Fy15
100%
Actual Fy16
100%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
100%
4 Month Actual Fy17
100%
3-1-1
Agency: 3-1-1 • Pmmr Goal: 2a • Critical: 0
Agency
3-1-1
Pmmr Goal
2a
Critical
0
Performance Indicator
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Actual Fy14
270
Actual Fy15
80
Actual Fy16
42
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
10
4 Month Actual Fy17
13
3-1-1
Agency: 3-1-1 • Pmmr Goal: 2a • Critical: 0
Agency
3-1-1
Pmmr Goal
2a
Critical
0
Performance Indicator
Customer satisfaction index
Actual Fy14
83
Actual Fy15
84
Actual Fy16
85
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
85
4 Month Actual Fy17
84
3-1-1
Agency: 3-1-1 • Pmmr Goal: 2a • Critical: 0
Agency
3-1-1
Pmmr Goal
2a
Critical
0
Performance Indicator
Number of agency customers surveyed for overall customer satisfaction
Actual Fy14
1,086
Actual Fy15
792
Actual Fy16
765
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
765
4 Month Actual Fy17
1,076
ACS
Agency: ACS • Pmmr Goal: 1a • Critical: 1
Agency
ACS
Pmmr Goal
1a
Critical
1
Performance Indicator
Number of State Central Register consolidated investigations
Actual Fy14
55,529
Actual Fy15
54,926
Actual Fy16
55,337
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
15,778
4 Month Actual Fy17
16,179
ACS
Agency: ACS • Pmmr Goal: 1a • Critical: 1
Agency
ACS
Pmmr Goal
1a
Critical
1
Performance Indicator
Abuse and/or neglect reports responded to within 24 hours of receipt from the State Central Register (%)
Actual Fy14
98.8%
Actual Fy15
98.8%
Actual Fy16
98.6%
Target Fy17
100.0%
Target Fy18
100.0%
4 Month Actual Fy16
98.5%
4 Month Actual Fy17
98.9%
ACS
Agency: ACS • Pmmr Goal: 1a • Critical: 0
Agency
ACS
Pmmr Goal
1a
Critical
0
Performance Indicator
Substantiation rate
Actual Fy14
39.5%
Actual Fy15
38.7%
Actual Fy16
36.1%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
36.7%
4 Month Actual Fy17
41.7%
ACS
Agency: ACS • Pmmr Goal: 1a • Critical: 0
Agency
ACS
Pmmr Goal
1a
Critical
0
Performance Indicator
Children in complete investigations with repeat investigations within a year (%)
Actual Fy14
24.2%
Actual Fy15
24.4%
Actual Fy16
23.8%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
23.9%
4 Month Actual Fy17
23.6%
ACS
Agency: ACS • Pmmr Goal: 1a • Critical: 1
Agency
ACS
Pmmr Goal
1a
Critical
1
Performance Indicator
Children in substantiated investigations with repeat substantiated investigations within a year (%)(preliminary)
Actual Fy14
16.2%
Actual Fy15
15.7%
Actual Fy16
15.3%
Target Fy17
14.0%
Target Fy18
14.0%
4 Month Actual Fy16
14.5%
4 Month Actual Fy17
13.8%
ACS
Agency: ACS • Pmmr Goal: 1a • Critical: 1
Agency
ACS
Pmmr Goal
1a
Critical
1
Performance Indicator
Average child protective specialist caseload
Actual Fy14
9.8
Actual Fy15
10.5
Actual Fy16
10.6
Target Fy17
12.0
Target Fy18
12.0
4 Month Actual Fy16
8.5
4 Month Actual Fy17
9.9
ACS
Agency: ACS • Pmmr Goal: 1b • Critical: 1
Agency
ACS
Pmmr Goal
1b
Critical
1
Performance Indicator
Families entering child welfare preventive services
Actual Fy14
10,293
Actual Fy15
11,015
Actual Fy16
10,540
Target Fy17
11,000
Target Fy18
11,500
4 Month Actual Fy16
3,327
4 Month Actual Fy17
3,322
ACS
Agency: ACS • Pmmr Goal: 1b • Critical: 0
Agency
ACS
Pmmr Goal
1b
Critical
0
Performance Indicator
Families entering child welfare specialized teen preventive services
Actual Fy14
1,572
Actual Fy15
1,570
Actual Fy16
1,463
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
488
4 Month Actual Fy17
412
ACS
Agency: ACS • Pmmr Goal: 1b • Critical: 0
Agency
ACS
Pmmr Goal
1b
Critical
0
Performance Indicator
Children receiving child welfare preventive services (daily average)
Actual Fy14
23,725
Actual Fy15
24,889
Actual Fy16
23,545
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
23,690
4 Month Actual Fy17
22,776
ACS
Agency: ACS • Pmmr Goal: 1b • Critical: 0
Agency
ACS
Pmmr Goal
1b
Critical
0
Performance Indicator
Children who received child welfare preventive services during the year (annual total)
Actual Fy14
44,456
Actual Fy15
47,001
Actual Fy16
46,207
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
All children entering foster care (preliminary)
Actual Fy14
4,501
Actual Fy15
4,233
Actual Fy16
3,695
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,304
4 Month Actual Fy17
1,254
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 1
Agency
ACS
Pmmr Goal
1c
Critical
1
Performance Indicator
Children placed in foster care in their community
Actual Fy14
33.3%
Actual Fy15
36.9%
Actual Fy16
36.3%
Target Fy17
37.0%
Target Fy18
37.0%
4 Month Actual Fy16
36.5%
4 Month Actual Fy17
46.8%
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 1
Agency
ACS
Pmmr Goal
1c
Critical
1
Performance Indicator
Children in foster care (average)
Actual Fy14
11,750
Actual Fy15
11,098
Actual Fy16
9,926
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
10,408
4 Month Actual Fy17
8,958
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
- Children in foster kinship homes
Actual Fy14
3,929
Actual Fy15
3,636
Actual Fy16
3,223
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,392
4 Month Actual Fy17
2,787
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
- Children in nonrelative foster boarding homes
Actual Fy14
6,915
Actual Fy15
6,533
Actual Fy16
5,845
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6,118
4 Month Actual Fy17
5,342
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
- Children in residential care
Actual Fy14
923
Actual Fy15
929
Actual Fy16
859
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
898
4 Month Actual Fy17
829
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 1
Agency
ACS
Pmmr Goal
1c
Critical
1
Performance Indicator
Children who re-enter foster care within a year of discharge to family (%)(preliminary)
Actual Fy14
9.3%
Actual Fy15
9.1%
Actual Fy16
7.7%
Target Fy17
7.0%
Target Fy18
7.0%
4 Month Actual Fy16
9.1%
4 Month Actual Fy17
6.6%
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
Children placed in foster care in their borough
Actual Fy14
61.6%
Actual Fy15
62.3%
Actual Fy16
63.2%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
58.8%
4 Month Actual Fy17
64.7%
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
School Attendance Rate - Children in Foster Care (%)
Actual Fy14
82.1%
Actual Fy15
82.5%
Actual Fy16
82.5%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
84.6%
4 Month Actual Fy17
83.7%
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
Total days all children spent in foster care
Actual Fy14
4,976,399
Actual Fy15
4,710,116
Actual Fy16
4,379,682
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,529,491
4 Month Actual Fy17
1,371,743
BIC
Agency: BIC • Pmmr Goal: 1a • Critical: 0
Agency
BIC
Pmmr Goal
1a
Critical
0
Performance Indicator
Waste hauling complaints received
Actual Fy14
519
Actual Fy15
513
Actual Fy16
449
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
212
4 Month Actual Fy17
150
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 1
Agency
ACS
Pmmr Goal
1c
Critical
1
Performance Indicator
Number of moves in foster care per 1,000 care days
Actual Fy14
1.4
Actual Fy15
1.5
Actual Fy16
1.4
Target Fy17
1.4
Target Fy18
1.4
4 Month Actual Fy16
1.5
4 Month Actual Fy17
1.5
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
Cost per foster care case $ - Congregate care by level of need - Level 1
Actual Fy14
$283.27
Actual Fy15
$276.61
Actual Fy16
$341.82
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
Cost per foster care case $ - Congregate care by level of need - Level 2
Actual Fy14
$357.74
Actual Fy15
$362.64
Actual Fy16
$396.66
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
Cost per foster care case $ - Congregate care by level of need - Level 3
Actual Fy14
$363.82
Actual Fy15
$386.72
Actual Fy16
$416.49
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 0
Agency
ACS
Pmmr Goal
1c
Critical
0
Performance Indicator
Cost per foster care case $ - Foster boarding home
Actual Fy14
$69.52
Actual Fy15
$71.02
Actual Fy16
$76.66
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
ACS
Agency: ACS • Pmmr Goal: 1c • Critical: 1
Agency
ACS
Pmmr Goal
1c
Critical
1
Performance Indicator
Children maltreated during family foster care placement per 100,000 care days
Actual Fy14
3.1
Actual Fy15
4.0
Actual Fy16
5.2
Target Fy17
4.2
Target Fy18
4.2
4 Month Actual Fy16
5.7
4 Month Actual Fy17
6.1
ACS
Agency: ACS • Pmmr Goal: 1d • Critical: 0
Agency
ACS
Pmmr Goal
1d
Critical
0
Performance Indicator
Siblings placed simultaneously in the same foster home (%)(preliminary)
Actual Fy14
88.2%
Actual Fy15
88.9%
Actual Fy16
91.4%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
89.2%
4 Month Actual Fy17
91.1%
ACS
Agency: ACS • Pmmr Goal: 1d • Critical: 1
Agency
ACS
Pmmr Goal
1d
Critical
1
Performance Indicator
Children entering foster care who are placed with relatives (%)(preliminary)
Actual Fy14
25.7%
Actual Fy15
28.0%
Actual Fy16
26.3%
Target Fy17
30.0%
Target Fy18
30.0%
4 Month Actual Fy16
27.3%
4 Month Actual Fy17
27.0%
ACS
Agency: ACS • Pmmr Goal: 1e • Critical: 1
Agency
ACS
Pmmr Goal
1e
Critical
1
Performance Indicator
Children discharged to permanency within a year of placement (%)
Actual Fy14
32.6%
Actual Fy15
30.9%
Actual Fy16
32.0%
Target Fy17
35.0%
Target Fy18
35.0%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
ACS
Agency: ACS • Pmmr Goal: 1e • Critical: 1
Agency
ACS
Pmmr Goal
1e
Critical
1
Performance Indicator
Children in care 12-23 months discharged to permanency (%)
Actual Fy14
21.5%
Actual Fy15
20.1%
Actual Fy16
24.4%
Target Fy17
27.0%
Target Fy18
27.0%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
ACS
Agency: ACS • Pmmr Goal: 1e • Critical: 1
Agency
ACS
Pmmr Goal
1e
Critical
1
Performance Indicator
Children in care 24 or more months discharged to permanency (%)
Actual Fy14
23.2%
Actual Fy15
23.2%
Actual Fy16
24.9%
Target Fy17
27.0%
Target Fy18
27.0%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
ACS
Agency: ACS • Pmmr Goal: 3b • Critical: 1
Agency
ACS
Pmmr Goal
3b
Critical
1
Performance Indicator
Residents seen within 24 hours of sick call report (%)
Actual Fy14
100%
Actual Fy15
100%
Actual Fy16
100%
Target Fy17
100%
Target Fy18
100%
4 Month Actual Fy16
100%
4 Month Actual Fy17
100%
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