Ask NYC
Browse All Data
Public Safety
Transportation
Health
Buildings
FY 2017 PMMR Data Extract
City Government
Dataset a6zp-tcs3
11 fields
DOWNLOAD CSV
SEARCH RECORDS
Dataset fields
Agency
PMMR Goal
Critical
Performance Indicator
Actual FY14
Actual FY15
Actual FY16
Target FY17
Target FY18
4-Month Actual FY16
4-Month Actual FY17
Showing field:
SHOW ALL FIELDS
Showing 50 real records
DEP
Agency: DEP • Pmmr Goal: 5a • Critical: 0
Agency
DEP
Pmmr Goal
5a
Critical
0
Performance Indicator
Noise complaints not requiring access to premises responded to within seven days (%)
Actual Fy14
99%
Actual Fy15
97%
Actual Fy16
97%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
97%
4 Month Actual Fy17
98%
DEP
Agency: DEP • Pmmr Goal: 5a • Critical: 0
Agency
DEP
Pmmr Goal
5a
Critical
0
Performance Indicator
Asbestos complaints received
Actual Fy14
1,414
Actual Fy15
1,674
Actual Fy16
1,855
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
693
4 Month Actual Fy17
564
DEP
Agency: DEP • Pmmr Goal: 5a • Critical: 0
Agency
DEP
Pmmr Goal
5a
Critical
0
Performance Indicator
Asbestos inspections conducted
Actual Fy14
6,193
Actual Fy15
5,740
Actual Fy16
5,316
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,898
4 Month Actual Fy17
1,641
DEP
Agency: DEP • Pmmr Goal: 5a • Critical: 1
Agency
DEP
Pmmr Goal
5a
Critical
1
Performance Indicator
Average days to close asbestos complaints
Actual Fy14
0.26
Actual Fy15
0.37
Actual Fy16
0.34
Target Fy17
1.00
Target Fy18
1.00
4 Month Actual Fy16
0.26
4 Month Actual Fy17
0.22
DEP
Agency: DEP • Pmmr Goal: 5a • Critical: 0
Agency
DEP
Pmmr Goal
5a
Critical
0
Performance Indicator
Asbestos complaints responded to within three hours (%)
Actual Fy14
100%
Actual Fy15
100%
Actual Fy16
100%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
100%
4 Month Actual Fy17
100%
DEP
Agency: DEP • Pmmr Goal: 6a • Critical: 0
Agency
DEP
Pmmr Goal
6a
Critical
0
Performance Indicator
Total violations issued
Actual Fy14
14,077
Actual Fy15
15,284
Actual Fy16
14,753
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
5,317
4 Month Actual Fy17
5,872
DEP
Agency: DEP • Pmmr Goal: 6a • Critical: 0
Agency
DEP
Pmmr Goal
6a
Critical
0
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
Actual Fy14
89.7%
Actual Fy15
90.9%
Actual Fy16
93.8%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
93.8%
4 Month Actual Fy17
92.8%
DEP
Agency: DEP • Pmmr Goal: 6a • Critical: 0
Agency
DEP
Pmmr Goal
6a
Critical
0
Performance Indicator
Collisions involving City vehicles
Actual Fy14
301
Actual Fy15
337
Actual Fy16
380
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
124
4 Month Actual Fy17
136
DEP
Agency: DEP • Pmmr Goal: 6a • Critical: 0
Agency
DEP
Pmmr Goal
6a
Critical
0
Performance Indicator
Workplace injuries reported
Actual Fy14
493
Actual Fy15
478
Actual Fy16
352
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
119
4 Month Actual Fy17
139
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
E-mails sent to agency (through NYC.gov or a publicized agency e-mail address)
Actual Fy14
9,761
Actual Fy15
11,971
Actual Fy16
12,841
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,489
4 Month Actual Fy17
4,038
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
88%
Actual Fy15
86%
Actual Fy16
93%
Target Fy17
95%
Target Fy18
95%
4 Month Actual Fy16
81%
4 Month Actual Fy17
100%
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
Letters sent to an agency
Actual Fy14
12,319
Actual Fy15
18,807
Actual Fy16
49,457
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
12,776
4 Month Actual Fy17
16,823
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
Letters responded to in 14 days (%)
Actual Fy14
97%
Actual Fy15
99%
Actual Fy16
99%
Target Fy17
95%
Target Fy18
95%
4 Month Actual Fy16
99%
4 Month Actual Fy17
99%
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
Calls made to agency call center
Actual Fy14
598,316
Actual Fy15
573,931
Actual Fy16
564,611
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
188,621
4 Month Actual Fy17
178,691
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
Calls answered in 30 seconds (%)
Actual Fy14
79%
Actual Fy15
68%
Actual Fy16
73%
Target Fy17
76%
Target Fy18
76%
4 Month Actual Fy16
70%
4 Month Actual Fy17
75%
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
Visits made to agency walk-in facility
Actual Fy14
89,484
Actual Fy15
82,189
Actual Fy16
80,808
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
Average customer in-person wait time (minutes)
Actual Fy14
7
Actual Fy15
6
Actual Fy16
5
Target Fy17
5
Target Fy18
5
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
Completed customer requests for interpretation
Actual Fy14
13,870
Actual Fy15
12,976
Actual Fy16
13,685
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
Agency customers surveyed for overall customer satisfaction
Actual Fy14
5,725
Actual Fy15
3,422
Actual Fy16
3,596
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
Visitors rating customer service at borough centers as good or better (%)
Actual Fy14
93.0%
Actual Fy15
93.0%
Actual Fy16
95.0%
Target Fy17
90.0%
Target Fy18
90.0%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DEP
Agency: DEP • Pmmr Goal: 7a • Critical: 0
Agency
DEP
Pmmr Goal
7a
Critical
0
Performance Indicator
CORE customer experience rating (0-100)
Actual Fy14
95
Actual Fy15
95
Actual Fy16
100
Target Fy17
90
Target Fy18
90
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DEP
Agency: DEP • Pmmr Goal: 7b • Critical: 0
Agency
DEP
Pmmr Goal
7b
Critical
0
Performance Indicator
Sewer Maintenance - Catch Basin Clogged - # of Service Requests
Actual Fy14
7,744
Actual Fy15
8,380
Actual Fy16
7,299
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2,930
4 Month Actual Fy17
2,684
DEP
Agency: DEP • Pmmr Goal: 7b • Critical: 0
Agency
DEP
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Sewer Maintenance - Catch Basin Clogged/Flooding (6 days)
Actual Fy14
90%
Actual Fy15
93%
Actual Fy16
91%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
89%
4 Month Actual Fy17
93%
DEP
Agency: DEP • Pmmr Goal: 7b • Critical: 0
Agency
DEP
Pmmr Goal
7b
Critical
0
Performance Indicator
Sewer Maintenance - Sewer Backup - # of Service Requests
Actual Fy14
12,679
Actual Fy15
12,731
Actual Fy16
11,651
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,508
4 Month Actual Fy17
3,960
DEP
Agency: DEP • Pmmr Goal: 7b • Critical: 0
Agency
DEP
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Sewer Maintenance - Sewer Backup (0.25 days)
Actual Fy14
86%
Actual Fy15
89%
Actual Fy16
90%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
89%
4 Month Actual Fy17
89%
DEP
Agency: DEP • Pmmr Goal: 7b • Critical: 0
Agency
DEP
Pmmr Goal
7b
Critical
0
Performance Indicator
Water Maintenance - Hydrant Running - # of Service Requests
Actual Fy14
6,350
Actual Fy15
8,449
Actual Fy16
9,290
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,717
4 Month Actual Fy17
4,777
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 0
Agency
DHS
Pmmr Goal
3a
Critical
0
Performance Indicator
- subsidized
Actual Fy14
NA
Actual Fy15
3,085
Actual Fy16
3,885
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,324
4 Month Actual Fy17
1,297
DEP
Agency: DEP • Pmmr Goal: 7b • Critical: 0
Agency
DEP
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Water Maintenance - Hydrant Running (2 days)
Actual Fy14
86%
Actual Fy15
85%
Actual Fy16
85%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
83%
4 Month Actual Fy17
87%
DEP
Agency: DEP • Pmmr Goal: 7b • Critical: 0
Agency
DEP
Pmmr Goal
7b
Critical
0
Performance Indicator
Water Maintenance - Hydrant Running Full - # of Service Requests
Actual Fy14
7,333
Actual Fy15
9,919
Actual Fy16
10,670
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6,895
4 Month Actual Fy17
6,656
DEP
Agency: DEP • Pmmr Goal: 7b • Critical: 0
Agency
DEP
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Water Maintenance - Hydrant Running Full (1 day)
Actual Fy14
87%
Actual Fy15
88%
Actual Fy16
88%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
87%
4 Month Actual Fy17
91%
DEP
Agency: DEP • Pmmr Goal: 7b • Critical: 0
Agency
DEP
Pmmr Goal
7b
Critical
0
Performance Indicator
Water Maintenance - Leak - # of Service Requests
Actual Fy14
11,119
Actual Fy15
14,049
Actual Fy16
13,540
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,882
4 Month Actual Fy17
3,893
DEP
Agency: DEP • Pmmr Goal: 7b • Critical: 0
Agency
DEP
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Water Maintenance - Leak (0.7 days)
Actual Fy14
80%
Actual Fy15
80%
Actual Fy16
79%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
79%
4 Month Actual Fy17
81%
DFTA
Agency: DFTA • Pmmr Goal: 1a • Critical: 1
Agency
DFTA
Pmmr Goal
1a
Critical
1
Performance Indicator
Total meals served (000)
Actual Fy14
11,597
Actual Fy15
11,671
Actual Fy16
12,102
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,110
4 Month Actual Fy17
4,101
DFTA
Agency: DFTA • Pmmr Goal: 1a • Critical: 0
Agency
DFTA
Pmmr Goal
1a
Critical
0
Performance Indicator
Home delivered meals served
Actual Fy14
4,296,158
Actual Fy15
4,314,854
Actual Fy16
4,468,107
Target Fy17
4,390,494
Target Fy18
4,390,494
4 Month Actual Fy16
1,492,414
4 Month Actual Fy17
1,487,151
DFTA
Agency: DFTA • Pmmr Goal: 1a • Critical: 0
Agency
DFTA
Pmmr Goal
1a
Critical
0
Performance Indicator
Congregate meals served
Actual Fy14
7,300,342
Actual Fy15
7,438,498
Actual Fy16
7,633,674
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2,618,051
4 Month Actual Fy17
2,613,992
DFTA
Agency: DFTA • Pmmr Goal: 1b • Critical: 1
Agency
DFTA
Pmmr Goal
1b
Critical
1
Performance Indicator
Senior center utilization rate (%)
Actual Fy14
86.0%
Actual Fy15
85.0%
Actual Fy16
86.0%
Target Fy17
95.0%
Target Fy18
95.0%
4 Month Actual Fy16
89.4%
4 Month Actual Fy17
89.0%
DFTA
Agency: DFTA • Pmmr Goal: 1b • Critical: 0
Agency
DFTA
Pmmr Goal
1b
Critical
0
Performance Indicator
Average daily attendance at senior centers
Actual Fy14
23,983
Actual Fy15
27,812
Actual Fy16
29,682
Target Fy17
26,342
Target Fy18
26,342
4 Month Actual Fy16
28,416
4 Month Actual Fy17
29,299
DFTA
Agency: DFTA • Pmmr Goal: 2a • Critical: 1
Agency
DFTA
Pmmr Goal
2a
Critical
1
Performance Indicator
Persons who received information and/or supportive services through DFTA's in-house and contracted Caregiver programs
Actual Fy14
9,296
Actual Fy15
11,033
Actual Fy16
11,342
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,224
4 Month Actual Fy17
3,875
DFTA
Agency: DFTA • Pmmr Goal: 2b • Critical: 1
Agency
DFTA
Pmmr Goal
2b
Critical
1
Performance Indicator
Hours of home care services provided
Actual Fy14
996,105
Actual Fy15
906,442
Actual Fy16
1,097,543
Target Fy17
961,500
Target Fy18
961,500
4 Month Actual Fy16
324,757
4 Month Actual Fy17
437,197
DFTA
Agency: DFTA • Pmmr Goal: 2b • Critical: 1
Agency
DFTA
Pmmr Goal
2b
Critical
1
Performance Indicator
Total recipients of home care services
Actual Fy14
3,250
Actual Fy15
2,928
Actual Fy16
3,826
Target Fy17
2,900
Target Fy18
2,900
4 Month Actual Fy16
2,814
4 Month Actual Fy17
3,060
DFTA
Agency: DFTA • Pmmr Goal: 2b • Critical: 0
Agency
DFTA
Pmmr Goal
2b
Critical
0
Performance Indicator
Hours of case management services provided
Actual Fy14
458,432
Actual Fy15
456,838
Actual Fy16
534,769
Target Fy17
462,112
Target Fy18
462,112
4 Month Actual Fy16
169,254
4 Month Actual Fy17
168,553
DFTA
Agency: DFTA • Pmmr Goal: 2b • Critical: 0
Agency
DFTA
Pmmr Goal
2b
Critical
0
Performance Indicator
Total recipients of case management services
Actual Fy14
28,233
Actual Fy15
28,898
Actual Fy16
32,773
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
23,678
4 Month Actual Fy17
24,697
DFTA
Agency: DFTA • Pmmr Goal: 3a • Critical: 0
Agency
DFTA
Pmmr Goal
3a
Critical
0
Performance Indicator
Completed requests for interpretation
Actual Fy14
523
Actual Fy15
428
Actual Fy16
892
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
196
4 Month Actual Fy17
246
DFTA
Agency: DFTA • Pmmr Goal: 3a • Critical: 0
Agency
DFTA
Pmmr Goal
3a
Critical
0
Performance Indicator
Letters responded to in 14 days (%)
Actual Fy14
59.4%
Actual Fy15
77.2%
Actual Fy16
86.5%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
89.0%
4 Month Actual Fy17
80.0%
DFTA
Agency: DFTA • Pmmr Goal: 3a • Critical: 0
Agency
DFTA
Pmmr Goal
3a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
96.5%
Actual Fy15
75.7%
Actual Fy16
81.4%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
77.1%
4 Month Actual Fy17
87.0%
DFTA
Agency: DFTA • Pmmr Goal: 3a • Critical: 0
Agency
DFTA
Pmmr Goal
3a
Critical
0
Performance Indicator
CORE facility rating
Actual Fy14
100
Actual Fy15
100
Actual Fy16
96
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DFTA
Agency: DFTA • Pmmr Goal: 3b • Critical: 0
Agency
DFTA
Pmmr Goal
3b
Critical
0
Performance Indicator
SLA - Housing Options-% of SRs Meeting Time to Action
Actual Fy14
99%
Actual Fy15
94%
Actual Fy16
90%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
87%
4 Month Actual Fy17
90%
DFTA
Agency: DFTA • Pmmr Goal: 3b • Critical: 0
Agency
DFTA
Pmmr Goal
3b
Critical
0
Performance Indicator
SLA - Home Delivered Meals for Seniors - Missed Delivery - % of SRs Meeting Time to Action
Actual Fy14
100%
Actual Fy15
100%
Actual Fy16
100%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
100%
4 Month Actual Fy17
100%
DFTA
Agency: DFTA • Pmmr Goal: 3b • Critical: 0
Agency
DFTA
Pmmr Goal
3b
Critical
0
Performance Indicator
SLA - Elder Abuse-% of SRs Meeting Time to Action
Actual Fy14
72%
Actual Fy15
76%
Actual Fy16
67%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
68%
4 Month Actual Fy17
83%
DFTA
Agency: DFTA • Pmmr Goal: 3b • Critical: 0
Agency
DFTA
Pmmr Goal
3b
Critical
0
Performance Indicator
SLA - Alzheimers Care Information-% of SRs Meeting Time to Action
Actual Fy14
87%
Actual Fy15
95%
Actual Fy16
85%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
78%
4 Month Actual Fy17
86%
← Previous Records
More Records →
