SLA - Senior Center Complaint-% of SRs Meeting Time to Action
Actual Fy14
96%
Actual Fy15
97%
Actual Fy16
99%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
98%
4 Month Actual Fy17
99%
DHS
Agency: DHS • Pmmr Goal: 1a • Critical: 1
Agency
DHS
Pmmr Goal
1a
Critical
1
Performance Indicator
Adults receiving preventive services who did not enter the shelter system (%)
Actual Fy14
96.0%
Actual Fy15
93.5%
Actual Fy16
90.6%
Target Fy17
85.0%
Target Fy18
85.0%
4 Month Actual Fy16
88.4%
4 Month Actual Fy17
91.4%
DHS
Agency: DHS • Pmmr Goal: 1a • Critical: 1
Agency
DHS
Pmmr Goal
1a
Critical
1
Performance Indicator
Adult families receiving preventive services who did not enter the shelter system (%)
Actual Fy14
97.3%
Actual Fy15
91.5%
Actual Fy16
90.7%
Target Fy17
85.0%
Target Fy18
85.0%
4 Month Actual Fy16
91.5%
4 Month Actual Fy17
94.2%
DHS
Agency: DHS • Pmmr Goal: 1a • Critical: 1
Agency
DHS
Pmmr Goal
1a
Critical
1
Performance Indicator
Families with children receiving preventive services who did not enter the shelter system (%)
Actual Fy14
94.0%
Actual Fy15
94.5%
Actual Fy16
94.1%
Target Fy17
85.0%
Target Fy18
85.0%
4 Month Actual Fy16
94.8%
4 Month Actual Fy17
94.7%
DHS
Agency: DHS • Pmmr Goal: 2a • Critical: 1
Agency
DHS
Pmmr Goal
2a
Critical
1
Performance Indicator
Adult families entering the DHS shelter services system
Actual Fy14
1,283
Actual Fy15
1,385
Actual Fy16
1,476
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
466
4 Month Actual Fy17
593
DHS
Agency: DHS • Pmmr Goal: 2a • Critical: 1
Agency
DHS
Pmmr Goal
2a
Critical
1
Performance Indicator
Families with children entering the DHS shelter services system
Actual Fy14
11,848
Actual Fy15
12,671
Actual Fy16
13,311
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
4,508
4 Month Actual Fy17
5,168
DHS
Agency: DHS • Pmmr Goal: 2a • Critical: 1
Agency
DHS
Pmmr Goal
2a
Critical
1
Performance Indicator
Single adults entering the DHS shelter services system
Actual Fy14
17,547
Actual Fy15
18,091
Actual Fy16
19,139
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
6,647
4 Month Actual Fy17
6,946
DHS
Agency: DHS • Pmmr Goal: 2a • Critical: 1
Agency
DHS
Pmmr Goal
2a
Critical
1
Performance Indicator
Average number of adult families in shelters per day
Actual Fy14
1,866
Actual Fy15
2,110
Actual Fy16
2,212
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
2,138
4 Month Actual Fy17
2,384
DHS
Agency: DHS • Pmmr Goal: 2a • Critical: 1
Agency
DHS
Pmmr Goal
2a
Critical
1
Performance Indicator
Average number of families with children in shelters per day
Actual Fy14
10,649
Actual Fy15
11,819
Actual Fy16
12,089
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
11,817
4 Month Actual Fy17
12,861
DHS
Agency: DHS • Pmmr Goal: 2a • Critical: 1
Agency
DHS
Pmmr Goal
2a
Critical
1
Performance Indicator
Average number of single adults in shelters per day
Actual Fy14
10,116
Actual Fy15
11,330
Actual Fy16
12,727
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
12,195
4 Month Actual Fy17
13,120
DHS
Agency: DHS • Pmmr Goal: 2a • Critical: 0
Agency
DHS
Pmmr Goal
2a
Critical
0
Performance Indicator
Families with children receiving public assistance (average) (%)
Actual Fy14
81.8%
Actual Fy15
85.4%
Actual Fy16
81.6%
Target Fy17
80.0%
Target Fy18
85.0%
4 Month Actual Fy16
83.6%
4 Month Actual Fy17
82.0%
DHS
Agency: DHS • Pmmr Goal: 2a • Critical: 0
Agency
DHS
Pmmr Goal
2a
Critical
0
Performance Indicator
Average school attendance rate for children in the DHS shelter services system (%)
Actual Fy14
85.4%
Actual Fy15
83.9%
Actual Fy16
82.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
84.5%
4 Month Actual Fy17
84.0%
DHS
Agency: DHS • Pmmr Goal: 2a • Critical: 0
Agency
DHS
Pmmr Goal
2a
Critical
0
Performance Indicator
Families placed in the shelter services system according to their youngest school-aged child's school address (%)
Actual Fy14
65.4%
Actual Fy15
52.9%
Actual Fy16
55.0%
Target Fy17
85.0%
Target Fy18
85.0%
4 Month Actual Fy16
51.8%
4 Month Actual Fy17
43.7%
DHS
Agency: DHS • Pmmr Goal: 2b • Critical: 1
Agency
DHS
Pmmr Goal
2b
Critical
1
Performance Indicator
Adult shelter inspections with safety, maintenance or cleanliness deficiencies per 1,000 beds
Actual Fy14
0.00
Actual Fy15
0.01
Actual Fy16
0.00
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DHS
Agency: DHS • Pmmr Goal: 2b • Critical: 0
Agency
DHS
Pmmr Goal
2b
Critical
0
Performance Indicator
Cost per day for shelter facilities - Single adult facilities ($) (annual)
Actual Fy14
$78.38
Actual Fy15
$78.80
Actual Fy16
$94.57
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DHS
Agency: DHS • Pmmr Goal: 2b • Critical: 0
Agency
DHS
Pmmr Goal
2b
Critical
0
Performance Indicator
- Family facilities ($) (annual)
Actual Fy14
$101.50
Actual Fy15
$105.37
Actual Fy16
$120.22
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DHS
Agency: DHS • Pmmr Goal: 2b • Critical: 0
Agency
DHS
Pmmr Goal
2b
Critical
0
Performance Indicator
Evaluations for human services contracts completed on time, as compared to the goal (%)
Actual Fy14
98.9%
Actual Fy15
99.4%
Actual Fy16
97.5%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 0
Agency
DHS
Pmmr Goal
3a
Critical
0
Performance Indicator
Single adults exiting to permanent housing
Actual Fy14
10,012
Actual Fy15
8,762
Actual Fy16
8,521
Target Fy17
9,000
Target Fy18
9,000
4 Month Actual Fy16
2,946
4 Month Actual Fy17
2,924
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 0
Agency
DHS
Pmmr Goal
3a
Critical
0
Performance Indicator
- unsubsidized
Actual Fy14
NA
Actual Fy15
5,677
Actual Fy16
4,636
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,622
4 Month Actual Fy17
1,627
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 0
Agency
DHS
Pmmr Goal
3a
Critical
0
Performance Indicator
Adult families exiting to permanent housing
Actual Fy14
NA
Actual Fy15
908
Actual Fy16
970
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
318
4 Month Actual Fy17
351
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 0
Agency
DHS
Pmmr Goal
3a
Critical
0
Performance Indicator
- subsidized
Actual Fy14
NA
Actual Fy15
224
Actual Fy16
310
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
104
4 Month Actual Fy17
102
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 0
Agency
DHS
Pmmr Goal
3a
Critical
0
Performance Indicator
- unsubsidized
Actual Fy14
NA
Actual Fy15
413
Actual Fy16
318
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
128
4 Month Actual Fy17
97
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 0
Agency
DHS
Pmmr Goal
3a
Critical
0
Performance Indicator
Families with children exiting to permanent housing
Actual Fy14
NA
Actual Fy15
8,220
Actual Fy16
8,294
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2,809
4 Month Actual Fy17
3,023
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 0
Agency
DHS
Pmmr Goal
3a
Critical
0
Performance Indicator
- subsidized
Actual Fy14
NA
Actual Fy15
4,527
Actual Fy16
5,365
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,817
4 Month Actual Fy17
1,930
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 0
Agency
DHS
Pmmr Goal
3a
Critical
0
Performance Indicator
- unsubsidized
Actual Fy14
NA
Actual Fy15
3,693
Actual Fy16
2,929
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
992
4 Month Actual Fy17
1,093
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 1
Agency
DHS
Pmmr Goal
3a
Critical
1
Performance Indicator
Average length of stay for single adults in shelter (days)
Actual Fy14
305
Actual Fy15
329
Actual Fy16
355
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
345
4 Month Actual Fy17
373
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 1
Agency
DHS
Pmmr Goal
3a
Critical
1
Performance Indicator
Average length of stay for adult families in shelter (days)
Actual Fy14
515
Actual Fy15
534
Actual Fy16
563
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
555
4 Month Actual Fy17
555
DHS
Agency: DHS • Pmmr Goal: 3a • Critical: 1
Agency
DHS
Pmmr Goal
3a
Critical
1
Performance Indicator
Average length of stay for families with children in shelter (days)
Actual Fy14
427
Actual Fy15
430
Actual Fy16
431
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
435
4 Month Actual Fy17
408
DHS
Agency: DHS • Pmmr Goal: 3b • Critical: 1
Agency
DHS
Pmmr Goal
3b
Critical
1
Performance Indicator
Single adults who exited to permanent housing and returned to the DHS shelter services system within one year (%)
Actual Fy14
21.7%
Actual Fy15
21.8%
Actual Fy16
18.9%
Target Fy17
20.0%
Target Fy18
20.0%
4 Month Actual Fy16
22.0%
4 Month Actual Fy17
17.9%
DHS
Agency: DHS • Pmmr Goal: 3b • Critical: 0
Agency
DHS
Pmmr Goal
3b
Critical
0
Performance Indicator
- subsidized exits (%)
Actual Fy14
10.2%
Actual Fy15
9.4%
Actual Fy16
8.3%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
8.0%
4 Month Actual Fy17
9.0%
DHS
Agency: DHS • Pmmr Goal: 3b • Critical: 0
Agency
DHS
Pmmr Goal
3b
Critical
0
Performance Indicator
- unsubsidized exits (%)
Actual Fy14
25.3%
Actual Fy15
26.0%
Actual Fy16
24.5%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
26.4%
4 Month Actual Fy17
24.9%
DHS
Agency: DHS • Pmmr Goal: 3b • Critical: 1
Agency
DHS
Pmmr Goal
3b
Critical
1
Performance Indicator
Adult families who exited to permanent housing and returned to the DHS shelter services system within one year (%)
Actual Fy14
12.5%
Actual Fy15
14.2%
Actual Fy16
8.7%
Target Fy17
12.5%
Target Fy18
12.5%
4 Month Actual Fy16
12.8%
4 Month Actual Fy17
13.8%
DHS
Agency: DHS • Pmmr Goal: 3b • Critical: 1
Agency
DHS
Pmmr Goal
3b
Critical
1
Performance Indicator
- subsidized exits (%)
Actual Fy14
0.0%
Actual Fy15
1.0%
Actual Fy16
1.6%
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
2.4%
4 Month Actual Fy17
0.9%
DHS
Agency: DHS • Pmmr Goal: 3b • Critical: 1
Agency
DHS
Pmmr Goal
3b
Critical
1
Performance Indicator
- unsubsidized exits (%)
Actual Fy14
13.0%
Actual Fy15
18.3%
Actual Fy16
11.9%
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
15.4%
4 Month Actual Fy17
24.1%
DHS
Agency: DHS • Pmmr Goal: 3b • Critical: 1
Agency
DHS
Pmmr Goal
3b
Critical
1
Performance Indicator
Families with children who exited to permanent housing and returned to the DHS shelter services system within one year (%)
Actual Fy14
12.5%
Actual Fy15
16.5%
Actual Fy16
10.0%
Target Fy17
12.5%
Target Fy18
12.5%
4 Month Actual Fy16
11.4%
4 Month Actual Fy17
7.8%
DHS
Agency: DHS • Pmmr Goal: 3b • Critical: 1
Agency
DHS
Pmmr Goal
3b
Critical
1
Performance Indicator
- subsidized exits (%)
Actual Fy14
2.4%
Actual Fy15
3.0%
Actual Fy16
1.4%
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
1.4%
4 Month Actual Fy17
0.9%
DHS
Agency: DHS • Pmmr Goal: 3b • Critical: 1
Agency
DHS
Pmmr Goal
3b
Critical
1
Performance Indicator
- unsubsidized exits (%)
Actual Fy14
13.4%
Actual Fy15
19.9%
Actual Fy16
19.9%
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
18.4%
4 Month Actual Fy17
20.5%
DHS
Agency: DHS • Pmmr Goal: 4a • Critical: 1
Agency
DHS
Pmmr Goal
4a
Critical
1
Performance Indicator
Unsheltered individuals who are estimated to be living on the streets, in parks, under highways, on subways, and in the public transportation stations in New York City
Actual Fy14
3,357
Actual Fy15
3,182
Actual Fy16
2,794
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DHS
Agency: DHS • Pmmr Goal: 4a • Critical: 0
Agency
DHS
Pmmr Goal
4a
Critical
0
Performance Indicator
HOME-STAT clients placed into permanent, transitional and other housing
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
693
DHS
Agency: DHS • Pmmr Goal: 5a • Critical: 0
Agency
DHS
Pmmr Goal
5a
Critical
0
Performance Indicator
Collisions involving City vehicles
Actual Fy14
27
Actual Fy15
58
Actual Fy16
60
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
20
4 Month Actual Fy17
10
DHS
Agency: DHS • Pmmr Goal: 5a • Critical: 0
Agency
DHS
Pmmr Goal
5a
Critical
0
Performance Indicator
Workplace injuries reported
Actual Fy14
112
Actual Fy15
39
Actual Fy16
48
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
21
4 Month Actual Fy17
30
DHS
Agency: DHS • Pmmr Goal: 6a • Critical: 0
Agency
DHS
Pmmr Goal
6a
Critical
0
Performance Indicator
Completed requests for interpretation
Actual Fy14
4,195
Actual Fy15
5,787
Actual Fy16
6,054
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,805
4 Month Actual Fy17
NA
DHS
Agency: DHS • Pmmr Goal: 6a • Critical: 0
Agency
DHS
Pmmr Goal
6a
Critical
0
Performance Indicator
Letters responded to in 14 days (%)
Actual Fy14
83.5%
Actual Fy15
70.4%
Actual Fy16
64.8%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
72.2%
4 Month Actual Fy17
77.8%
DHS
Agency: DHS • Pmmr Goal: 6a • Critical: 0
Agency
DHS
Pmmr Goal
6a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
80.5%
Actual Fy15
68.6%
Actual Fy16
61.37%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
69%
4 Month Actual Fy17
49.85%
DHS
Agency: DHS • Pmmr Goal: 6a • Critical: 0
Agency
DHS
Pmmr Goal
6a
Critical
0
Performance Indicator
Average wait time to speak with a customer service agent (minutes)
