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FY 2017 PMMR Data Extract
City Government
Dataset a6zp-tcs3
11 fields
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Dataset fields
Agency
PMMR Goal
Critical
Performance Indicator
Actual FY14
Actual FY15
Actual FY16
Target FY17
Target FY18
4-Month Actual FY16
4-Month Actual FY17
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DOF
Agency: DOF • Pmmr Goal: 2a • Critical: 0
Agency
DOF
Pmmr Goal
2a
Critical
0
Performance Indicator
Parking tickets issued that are dismissed within 90 days (%)
Actual Fy14
13.7%
Actual Fy15
13.2%
Actual Fy16
12.9%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
12.9%
4 Month Actual Fy17
13.2%
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 0
Agency
DOF
Pmmr Goal
2b
Critical
0
Performance Indicator
Parking summonses received (000)
Actual Fy14
9,872
Actual Fy15
9,811
Actual Fy16
9,589
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,306
4 Month Actual Fy17
2,955
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 0
Agency
DOF
Pmmr Goal
2b
Critical
0
Performance Indicator
Summonses adjudicated (000)
Actual Fy14
2,072
Actual Fy15
2,082
Actual Fy16
2,037
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
684
4 Month Actual Fy17
627
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 1
Agency
DOF
Pmmr Goal
2b
Critical
1
Performance Indicator
Parking ticket hearings - Total
Actual Fy14
1,104,940
Actual Fy15
1,041,841
Actual Fy16
978,447
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
333,178
4 Month Actual Fy17
307,316
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 0
Agency
DOF
Pmmr Goal
2b
Critical
0
Performance Indicator
- In-person hearings
Actual Fy14
239,063
Actual Fy15
236,097
Actual Fy16
220,221
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
78,033
4 Month Actual Fy17
67,678
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 0
Agency
DOF
Pmmr Goal
2b
Critical
0
Performance Indicator
- Hearings-by-mail
Actual Fy14
453,399
Actual Fy15
401,422
Actual Fy16
343,601
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
122,951
4 Month Actual Fy17
99,827
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 0
Agency
DOF
Pmmr Goal
2b
Critical
0
Performance Indicator
- Online hearings
Actual Fy14
412,478
Actual Fy15
404,322
Actual Fy16
414,625
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
132,194
4 Month Actual Fy17
139,811
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 1
Agency
DOF
Pmmr Goal
2b
Critical
1
Performance Indicator
Average turnaround time for in-person parking ticket hearings (minutes)
Actual Fy14
25
Actual Fy15
19
Actual Fy16
14
Target Fy17
25
Target Fy18
25
4 Month Actual Fy16
16
4 Month Actual Fy17
13
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 1
Agency
DOF
Pmmr Goal
2b
Critical
1
Performance Indicator
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Actual Fy14
7.0
Actual Fy15
6.5
Actual Fy16
4.4
Target Fy17
8.5
Target Fy18
8.5
4 Month Actual Fy16
5.0
4 Month Actual Fy17
3.4
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 1
Agency
DOF
Pmmr Goal
2b
Critical
1
Performance Indicator
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Actual Fy14
10.3
Actual Fy15
8.3
Actual Fy16
7.0
Target Fy17
14.0
Target Fy18
14.0
4 Month Actual Fy16
7.3
4 Month Actual Fy17
6.9
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 0
Agency
DOF
Pmmr Goal
2b
Critical
0
Performance Indicator
Parking ticket appeals reviewed
Actual Fy14
41,405
Actual Fy15
55,036
Actual Fy16
58,939
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
17,445
4 Month Actual Fy17
10,099
DOF
Agency: DOF • Pmmr Goal: 2b • Critical: 0
Agency
DOF
Pmmr Goal
2b
Critical
0
Performance Indicator
Parking ticket appeals granted a reversal (%)
Actual Fy14
12.8%
Actual Fy15
14.0%
Actual Fy16
10.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
13.0%
4 Month Actual Fy17
22.0%
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 0
Agency
DOF
Pmmr Goal
3a
Critical
0
Performance Indicator
Senior Citizen Rent Increase Exemption (SCRIE) - Initial applications received
Actual Fy14
8,272
Actual Fy15
15,713
Actual Fy16
8,951
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2,991
4 Month Actual Fy17
2,803
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 0
Agency
DOF
Pmmr Goal
3a
Critical
0
Performance Indicator
Initial SCRIE applications processed
Actual Fy14
8,294
Actual Fy15
15,595
Actual Fy16
9,410
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,237
4 Month Actual Fy17
2,836
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 1
Agency
DOF
Pmmr Goal
3a
Critical
1
Performance Indicator
Average time to process initial SCRIE applications (days)
Actual Fy14
4.4
Actual Fy15
7.7
Actual Fy16
4.7
Target Fy17
10.0
Target Fy18
10.0
4 Month Actual Fy16
5.8
4 Month Actual Fy17
3.4
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 0
Agency
DOF
Pmmr Goal
3a
Critical
0
Performance Indicator
SCRIE renewal applications received
Actual Fy14
21,239
Actual Fy15
23,321
Actual Fy16
27,760
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
8,665
4 Month Actual Fy17
8,418
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 0
Agency
DOF
Pmmr Goal
3a
Critical
0
Performance Indicator
SCRIE renewal applications processed
Actual Fy14
23,686
Actual Fy15
24,212
Actual Fy16
28,417
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
8,680
4 Month Actual Fy17
8,526
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 1
Agency
DOF
Pmmr Goal
3a
Critical
1
Performance Indicator
Average time to process renewal SCRIE applications (days)
Actual Fy14
9.6
Actual Fy15
8.9
Actual Fy16
6.9
Target Fy17
10.0
Target Fy18
10.0
4 Month Actual Fy16
5.2
4 Month Actual Fy17
6.1
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 0
Agency
DOF
Pmmr Goal
3a
Critical
0
Performance Indicator
Disability Rent Increase Exemption (DRIE) - Initial applications received
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
2,594
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
962
4 Month Actual Fy17
756
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 0
Agency
DOF
Pmmr Goal
3a
Critical
0
Performance Indicator
Initial DRIE applications processed
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
2,723
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
995
4 Month Actual Fy17
798
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 1
Agency
DOF
Pmmr Goal
3a
Critical
1
Performance Indicator
Average time to process initial DRIE applications (days)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
7.5
Target Fy17
10.0
Target Fy18
10.0
4 Month Actual Fy16
11.0
4 Month Actual Fy17
3.8
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 0
Agency
DOF
Pmmr Goal
3a
Critical
0
Performance Indicator
DRIE renewal applications received
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
5,816
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,861
4 Month Actual Fy17
1,947
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 0
Agency
DOF
Pmmr Goal
3a
Critical
0
Performance Indicator
DRIE renewal applications processed
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
5,883
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,901
4 Month Actual Fy17
2,008
DOF
Agency: DOF • Pmmr Goal: 3a • Critical: 1
Agency
DOF
Pmmr Goal
3a
Critical
1
Performance Indicator
Average time to process renewal DRIE applications (days)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
7.6
Target Fy17
10.0
Target Fy18
10.0
4 Month Actual Fy16
8.9
4 Month Actual Fy17
4.2
DOF
Agency: DOF • Pmmr Goal: 4a • Critical: 0
Agency
DOF
Pmmr Goal
4a
Critical
0
Performance Indicator
Inquiries received
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
381
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
170
DOF
Agency: DOF • Pmmr Goal: 4a • Critical: 1
Agency
DOF
Pmmr Goal
4a
Critical
1
Performance Indicator
Average time to address inquiries (days)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
9.0
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
NA
4 Month Actual Fy17
9.0
DOF
Agency: DOF • Pmmr Goal: 4a • Critical: 0
Agency
DOF
Pmmr Goal
4a
Critical
0
Performance Indicator
Cases opened
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
194
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
109
DOF
Agency: DOF • Pmmr Goal: 4a • Critical: 0
Agency
DOF
Pmmr Goal
4a
Critical
0
Performance Indicator
Cases closed
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
156
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
55
DOF
Agency: DOF • Pmmr Goal: 4a • Critical: 1
Agency
DOF
Pmmr Goal
4a
Critical
1
Performance Indicator
Average time to close a case (days)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
53.7
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
NA
4 Month Actual Fy17
63.1
DOF
Agency: DOF • Pmmr Goal: 5a • Critical: 0
Agency
DOF
Pmmr Goal
5a
Critical
0
Performance Indicator
Online property recording transactions (%)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
58.8%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
60.0%
DOF
Agency: DOF • Pmmr Goal: 5a • Critical: 0
Agency
DOF
Pmmr Goal
5a
Critical
0
Performance Indicator
Average time to record and index property documents (days) - Citywide
Actual Fy14
2.4
Actual Fy15
3.8
Actual Fy16
3.4
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3.3
4 Month Actual Fy17
1.9
DOF
Agency: DOF • Pmmr Goal: 6a • Critical: 0
Agency
DOF
Pmmr Goal
6a
Critical
0
Performance Indicator
Total revenue collected ($000,000)
Actual Fy14
$32,227
Actual Fy15
$34,452
Actual Fy16
$36,044
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOF
Agency: DOF • Pmmr Goal: 6a • Critical: 0
Agency
DOF
Pmmr Goal
6a
Critical
0
Performance Indicator
- Property taxes collected ($000,000)
Actual Fy14
$19,977
Actual Fy15
$21,317
Actual Fy16
$22,946
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOF
Agency: DOF • Pmmr Goal: 6a • Critical: 0
Agency
DOF
Pmmr Goal
6a
Critical
0
Performance Indicator
- Business taxes collected ($000,000)
Actual Fy14
$7,578
Actual Fy15
$7,724
Actual Fy16
$7,550
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOF
Agency: DOF • Pmmr Goal: 6a • Critical: 0
Agency
DOF
Pmmr Goal
6a
Critical
0
Performance Indicator
- Property transfer taxes collected ($000,000)
Actual Fy14
$2,488
Actual Fy15
$2,920
Actual Fy16
$3,008
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOF
Agency: DOF • Pmmr Goal: 6a • Critical: 0
Agency
DOF
Pmmr Goal
6a
Critical
0
Performance Indicator
- Parking summons revenue ($000,000)
Actual Fy14
$588
Actual Fy15
$643
Actual Fy16
$642
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOF
Agency: DOF • Pmmr Goal: 6a • Critical: 0
Agency
DOF
Pmmr Goal
6a
Critical
0
Performance Indicator
- Audit and enforcement revenue collected ($000,000)
Actual Fy14
$911
Actual Fy15
$1,132
Actual Fy16
$1,161
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOF
Agency: DOF • Pmmr Goal: 6a • Critical: 0
Agency
DOF
Pmmr Goal
6a
Critical
0
Performance Indicator
- Other revenue ($000,000)
Actual Fy14
$685
Actual Fy15
$717
Actual Fy16
$738
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOF
Agency: DOF • Pmmr Goal: 7a • Critical: 0
Agency
DOF
Pmmr Goal
7a
Critical
0
Performance Indicator
E-mails sent to an agency (through NYC.gov or a publicized agency e-mail address)
Actual Fy14
194,604
Actual Fy15
212,737
Actual Fy16
151,090
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
51,077
4 Month Actual Fy17
62,271
DOF
Agency: DOF • Pmmr Goal: 7a • Critical: 0
Agency
DOF
Pmmr Goal
7a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
86%
Actual Fy15
83%
Actual Fy16
71%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
78%
4 Month Actual Fy17
68%
DOF
Agency: DOF • Pmmr Goal: 7a • Critical: 0
Agency
DOF
Pmmr Goal
7a
Critical
0
Performance Indicator
Letters sent to an agency
Actual Fy14
3,503
Actual Fy15
3,028
Actual Fy16
2,505
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,112
4 Month Actual Fy17
736
DOF
Agency: DOF • Pmmr Goal: 7a • Critical: 0
Agency
DOF
Pmmr Goal
7a
Critical
0
Performance Indicator
Letters responded to in 14 days (%)
Actual Fy14
79%
Actual Fy15
90%
Actual Fy16
87%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
91%
4 Month Actual Fy17
90%
DOF
Agency: DOF • Pmmr Goal: 7a • Critical: 0
Agency
DOF
Pmmr Goal
7a
Critical
0
Performance Indicator
Completed customer requests for interpretation
Actual Fy14
4,353
Actual Fy15
4,466
Actual Fy16
5,453
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,636
4 Month Actual Fy17
2,321
DOF
Agency: DOF • Pmmr Goal: 7a • Critical: 0
Agency
DOF
Pmmr Goal
7a
Critical
0
Performance Indicator
Visits made to an agency walk-in facility
Actual Fy14
2,516,441
Actual Fy15
2,804,203
Actual Fy16
2,483,424
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
859,377
4 Month Actual Fy17
776,448
DOF
Agency: DOF • Pmmr Goal: 7a • Critical: 0
Agency
DOF
Pmmr Goal
7a
Critical
0
Performance Indicator
Average customer in-person wait time (minutes)
Actual Fy14
17
Actual Fy15
9
Actual Fy16
4
Target Fy17
12
Target Fy18
12
4 Month Actual Fy16
4
4 Month Actual Fy17
4
DOF
Agency: DOF • Pmmr Goal: 7a • Critical: 0
Agency
DOF
Pmmr Goal
7a
Critical
0
Performance Indicator
Calls made to agency call center (Collections)
Actual Fy14
60,322
Actual Fy15
42,907
Actual Fy16
70,152
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
20,796
4 Month Actual Fy17
18,070
DOF
Agency: DOF • Pmmr Goal: 7a • Critical: 0
Agency
DOF
Pmmr Goal
7a
Critical
0
Performance Indicator
CORE customer experience rating (0-100)
Actual Fy14
92
Actual Fy15
93
Actual Fy16
81
Target Fy17
90
Target Fy18
90
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 1a • Critical: 1
Agency
DOHMH
Pmmr Goal
1a
Critical
1
Performance Indicator
New HIV diagnoses (CY Preliminary)
Actual Fy14
3,016
Actual Fy15
2,718
Actual Fy16
2,493
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
629
4 Month Actual Fy17
594
DOHMH
Agency: DOHMH • Pmmr Goal: 1a • Critical: 1
Agency
DOHMH
Pmmr Goal
1a
Critical
1
Performance Indicator
Patients enrolled in Ryan White with current antiretroviral (ARV) prescription at last assessment (%)
Actual Fy14
87.0%
Actual Fy15
87.7%
Actual Fy16
86.4%
Target Fy17
92.0%
Target Fy18
92.0%
4 Month Actual Fy16
88.9%
4 Month Actual Fy17
89.7%
DOHMH
Agency: DOHMH • Pmmr Goal: 1a • Critical: 1
Agency
DOHMH
Pmmr Goal
1a
Critical
1
Performance Indicator
Syphilis cases
Actual Fy14
1,234
Actual Fy15
1,315
Actual Fy16
1,753
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
564
4 Month Actual Fy17
559
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