Seniors, aged 65+, who reported receiving a flu shot in the last 12 months (%) (CY)
Actual Fy14
66.8%
Actual Fy15
64.2%
Actual Fy16
65.5%
Target Fy17
68.0%
Target Fy18
68.0%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 1b • Critical: 1
Agency
DOHMH
Pmmr Goal
1b
Critical
1
Performance Indicator
Children aged 19-35 months with up-to-date immunizations (%)
Actual Fy14
72.1%
Actual Fy15
73.0%
Actual Fy16
74.7%
Target Fy17
75.0%
Target Fy18
76.0%
4 Month Actual Fy16
73.3%
4 Month Actual Fy17
74.6%
DOHMH
Agency: DOHMH • Pmmr Goal: 1b • Critical: 1
Agency
DOHMH
Pmmr Goal
1b
Critical
1
Performance Indicator
Children in the public schools who are in compliance with required immunizations (%)
Actual Fy14
99.2%
Actual Fy15
99.0%
Actual Fy16
98.8%
Target Fy17
99.0%
Target Fy18
99.0%
4 Month Actual Fy16
88.6%
4 Month Actual Fy17
92.4%
DOHMH
Agency: DOHMH • Pmmr Goal: 2a • Critical: 1
Agency
DOHMH
Pmmr Goal
2a
Critical
1
Performance Indicator
Adults who smoke (%) (CY)
Actual Fy14
16.1%
Actual Fy15
13.9%
Actual Fy16
14.3%
Target Fy17
13.8%
Target Fy18
13.4%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 2a • Critical: 0
Agency
DOHMH
Pmmr Goal
2a
Critical
0
Performance Indicator
Adults who are obese (%) (CY)
Actual Fy14
23.4%
Actual Fy15
24.7%
Actual Fy16
24.1%
Target Fy17
23.9%
Target Fy18
23.0%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 2a • Critical: 0
Agency
DOHMH
Pmmr Goal
2a
Critical
0
Performance Indicator
Adults who consume an average of one or more sugar-sweetened beverages per day (%) (CY)
Actual Fy14
23.3%
Actual Fy15
22.5%
Actual Fy16
23.7%
Target Fy17
22.8%
Target Fy18
21.8%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 2b • Critical: 0
Agency
DOHMH
Pmmr Goal
2b
Critical
0
Performance Indicator
Adult New Yorkers without health insurance (%) (CY)
Actual Fy14
20.9%
Actual Fy15
13.8%
Actual Fy16
12.6%
Target Fy17
11.2%
Target Fy18
11.0%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 2b • Critical: 0
Agency
DOHMH
Pmmr Goal
2b
Critical
0
Performance Indicator
Adult patients with controlled blood pressure (%) (CY)
Actual Fy14
67.4%
Actual Fy15
66.8%
Actual Fy16
67.2%
Target Fy17
70.0%
Target Fy18
70.0%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 2b • Critical: 0
Agency
DOHMH
Pmmr Goal
2b
Critical
0
Performance Indicator
Adults, aged 50+, who received a colonoscopy in the past ten years (%) (CY)
Actual Fy14
69.0%
Actual Fy15
69.9%
Actual Fy16
69.9%
Target Fy17
71.4%
Target Fy18
72.4%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 2b • Critical: 1
Agency
DOHMH
Pmmr Goal
2b
Critical
1
Performance Indicator
Asthma-related emergency department visits among children ages 5-17 (per 10,000 children) (CY) (preliminary)
Actual Fy14
232.1
Actual Fy15
231.6
Actual Fy16
NA
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 2b • Critical: 1
Agency
DOHMH
Pmmr Goal
2b
Critical
1
Performance Indicator
Infant mortality rate (per 1,000 live births) (CY)
Actual Fy14
4.6
Actual Fy15
4.2
Actual Fy16
4.3
Target Fy17
4.2
Target Fy18
4.2
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 3a • Critical: 1
Agency
DOHMH
Pmmr Goal
3a
Critical
1
Performance Indicator
Childhood blood lead levels - new cases among children aged 6 months to less than six years with blood lead levels greater than or equal to 10 micrograms per deciliter
Actual Fy14
772
Actual Fy15
818
Actual Fy16
784
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
373
4 Month Actual Fy17
301
DOHMH
Agency: DOHMH • Pmmr Goal: 3a • Critical: 0
Agency
DOHMH
Pmmr Goal
3a
Critical
0
Performance Indicator
Day care initial site inspections
Actual Fy14
20,091
Actual Fy15
21,800
Actual Fy16
22,032
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
7,865
4 Month Actual Fy17
7,108
DOHMH
Agency: DOHMH • Pmmr Goal: 3a • Critical: 1
Agency
DOHMH
Pmmr Goal
3a
Critical
1
Performance Indicator
Child care inspections that do not require a compliance inspection (%)
Actual Fy14
66.9%
Actual Fy15
65.9%
Actual Fy16
62.0%
Target Fy17
↑
Target Fy18
↑
4 Month Actual Fy16
62.2%
4 Month Actual Fy17
56.6%
DOHMH
Agency: DOHMH • Pmmr Goal: 3b • Critical: 0
Agency
DOHMH
Pmmr Goal
3b
Critical
0
Performance Indicator
Restaurants inspected (%)
Actual Fy14
99.8%
Actual Fy15
99.9%
Actual Fy16
99.8%
Target Fy17
100.0%
Target Fy18
100.0%
4 Month Actual Fy16
42.3%
4 Month Actual Fy17
40.5%
DOHMH
Agency: DOHMH • Pmmr Goal: 3b • Critical: 1
Agency
DOHMH
Pmmr Goal
3b
Critical
1
Performance Indicator
Restaurants scoring an ‘A’ grade (%)
Actual Fy14
90.0%
Actual Fy15
93.0%
Actual Fy16
92.7%
Target Fy17
↑
Target Fy18
↑
4 Month Actual Fy16
91.5%
4 Month Actual Fy17
92.2%
DOHMH
Agency: DOHMH • Pmmr Goal: 3c • Critical: 0
Agency
DOHMH
Pmmr Goal
3c
Critical
0
Performance Indicator
Initial pest control inspections (000)
Actual Fy14
94
Actual Fy15
97
Actual Fy16
98
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
29
4 Month Actual Fy17
42
DOHMH
Agency: DOHMH • Pmmr Goal: 3c • Critical: 0
Agency
DOHMH
Pmmr Goal
3c
Critical
0
Performance Indicator
Initial inspections with active rat signs (ARS) (%)
Actual Fy14
10.8%
Actual Fy15
10.7%
Actual Fy16
13.9%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
14.9%
4 Month Actual Fy17
11.9%
DOHMH
Agency: DOHMH • Pmmr Goal: 3c • Critical: 1
Agency
DOHMH
Pmmr Goal
3c
Critical
1
Performance Indicator
Compliance inspections found to be rat free (%)
Actual Fy14
50.9%
Actual Fy15
46.8%
Actual Fy16
47.8%
Target Fy17
↑
Target Fy18
↑
4 Month Actual Fy16
45.7%
4 Month Actual Fy17
47.5%
DOHMH
Agency: DOHMH • Pmmr Goal: 3c • Critical: 0
Agency
DOHMH
Pmmr Goal
3c
Critical
0
Performance Indicator
Dogs licensed (000)
Actual Fy14
85.0
Actual Fy15
83.0
Actual Fy16
85.0
Target Fy17
105.0
Target Fy18
105.0
4 Month Actual Fy16
85.3
4 Month Actual Fy17
86.5
DOHMH
Agency: DOHMH • Pmmr Goal: 4a • Critical: 0
Agency
DOHMH
Pmmr Goal
4a
Critical
0
Performance Indicator
New buprenorphine patients (CY) (quarterly)
Actual Fy14
8,487
Actual Fy15
7,046
Actual Fy16
6,950
Target Fy17
8,000
Target Fy18
8,500
4 Month Actual Fy16
2,321
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 4a • Critical: 1
Agency
DOHMH
Pmmr Goal
4a
Critical
1
Performance Indicator
Deaths from unintentional drug overdose (CY)
Actual Fy14
786
Actual Fy15
793
Actual Fy16
942
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 4b • Critical: 0
Agency
DOHMH
Pmmr Goal
4b
Critical
0
Performance Indicator
Individuals in the assisted outpatient mental health treatment program
Actual Fy14
1,388
Actual Fy15
1,533
Actual Fy16
1,570
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,611
4 Month Actual Fy17
1,667
DOHMH
Agency: DOHMH • Pmmr Goal: 4b • Critical: 0
Agency
DOHMH
Pmmr Goal
4b
Critical
0
Performance Indicator
Units of supportive housing available to persons with serious mental illness (000)
Actual Fy14
5.4
Actual Fy15
5.7
Actual Fy16
6.0
Target Fy17
6.5
Target Fy18
7.0
4 Month Actual Fy16
5.7
4 Month Actual Fy17
6.0
DOHMH
Agency: DOHMH • Pmmr Goal: 4b • Critical: 0
Agency
DOHMH
Pmmr Goal
4b
Critical
0
Performance Indicator
New children receiving services from the Early Intervention Program (000)
Actual Fy14
13.7
Actual Fy15
14.3
Actual Fy16
14.4
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4.7
4 Month Actual Fy17
4.7
DOHMH
Agency: DOHMH • Pmmr Goal: 4b • Critical: 0
Agency
DOHMH
Pmmr Goal
4b
Critical
0
Performance Indicator
Calls to NYC Well (000)
Actual Fy14
105.1
Actual Fy15
92.0
Actual Fy16
97.5
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
33.4
4 Month Actual Fy17
49.7
DOHMH
Agency: DOHMH • Pmmr Goal: 5a • Critical: 1
Agency
DOHMH
Pmmr Goal
5a
Critical
1
Performance Indicator
Average response time for birth certificates by mail/online (days)
Actual Fy14
1.2
Actual Fy15
1.3
Actual Fy16
1.8
Target Fy17
3.0
Target Fy18
3.0
4 Month Actual Fy16
1.5
4 Month Actual Fy17
1.6
DOHMH
Agency: DOHMH • Pmmr Goal: 5a • Critical: 1
Agency
DOHMH
Pmmr Goal
5a
Critical
1
Performance Indicator
Average response time for death certificates by mail/online (days)
Actual Fy14
1.9
Actual Fy15
1.7
Actual Fy16
2.0
Target Fy17
3.0
Target Fy18
3.0
4 Month Actual Fy16
1.9
4 Month Actual Fy17
1.7
DOHMH
Agency: DOHMH • Pmmr Goal: 6a • Critical: 0
Agency
DOHMH
Pmmr Goal
6a
Critical
0
Performance Indicator
Workplace injuries reported
Actual Fy14
118
Actual Fy15
104
Actual Fy16
104
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
36
4 Month Actual Fy17
43
DOHMH
Agency: DOHMH • Pmmr Goal: 6a • Critical: 0
Agency
DOHMH
Pmmr Goal
6a
Critical
0
Performance Indicator
Collisions involving City vehicles
Actual Fy14
32
Actual Fy15
29
Actual Fy16
32
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
14
4 Month Actual Fy17
6
DOHMH
Agency: DOHMH • Pmmr Goal: 6a • Critical: 0
Agency
DOHMH
Pmmr Goal
6a
Critical
0
Performance Indicator
All summonses issued
Actual Fy14
66,711
Actual Fy15
64,625
Actual Fy16
59,067
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
21,970
4 Month Actual Fy17
22,349
DOHMH
Agency: DOHMH • Pmmr Goal: 6a • Critical: 0
Agency
DOHMH
Pmmr Goal
6a
Critical
0
Performance Indicator
Violations admitted to or upheld at ECB (%)
Actual Fy14
57.3%
Actual Fy15
70.9%
Actual Fy16
70.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
70.7%
4 Month Actual Fy17
73.6%
DOHMH
Agency: DOHMH • Pmmr Goal: 7a • Critical: 0
Agency
DOHMH
Pmmr Goal
7a
Critical
0
Performance Indicator
Completed requests for interpretation
Actual Fy14
11,102
Actual Fy15
12,475
Actual Fy16
14,986
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 7a • Critical: 0
Agency
DOHMH
Pmmr Goal
7a
Critical
0
Performance Indicator
Letters responded to in 14 days (%)
Actual Fy14
30%
Actual Fy15
36%
Actual Fy16
60%
Target Fy17
40%
Target Fy18
40%
4 Month Actual Fy16
69%
4 Month Actual Fy17
22%
DOHMH
Agency: DOHMH • Pmmr Goal: 7a • Critical: 0
Agency
DOHMH
Pmmr Goal
7a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
68%
Actual Fy15
58%
Actual Fy16
72%
Target Fy17
75%
Target Fy18
75%
4 Month Actual Fy16
72%
4 Month Actual Fy17
52%
DOHMH
Agency: DOHMH • Pmmr Goal: 7a • Critical: 0
Agency
DOHMH
Pmmr Goal
7a
Critical
0
Performance Indicator
Average wait time to speak with a customer service agent (minutes)
Actual Fy14
9
Actual Fy15
8
Actual Fy16
1
Target Fy17
10
Target Fy18
10
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 7a • Critical: 0
Agency
DOHMH
Pmmr Goal
7a
Critical
0
Performance Indicator
CORE facility rating
Actual Fy14
92
Actual Fy15
92
Actual Fy16
81
Target Fy17
85
Target Fy18
85
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOHMH
Agency: DOHMH • Pmmr Goal: 7a • Critical: 0
Agency
DOHMH
Pmmr Goal
7a
Critical
0
Performance Indicator
Calls answered in 30 seconds (%)
Actual Fy14
85%
Actual Fy15
82%
Actual Fy16
78%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
81%
4 Month Actual Fy17
75%
DOHMH
Agency: DOHMH • Pmmr Goal: 7b • Critical: 0
Agency
DOHMH
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Rodent (14 days)
Actual Fy14
75%
Actual Fy15
73%
Actual Fy16
73%
Target Fy17
70%
Target Fy18
73%
4 Month Actual Fy16
73%
4 Month Actual Fy17
74%
DOHMH
Agency: DOHMH • Pmmr Goal: 7b • Critical: 0
Agency
DOHMH
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Food Establishment (14 days)
Actual Fy14
98%
Actual Fy15
97%
Actual Fy16
92%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
87%
4 Month Actual Fy17
96%
DOHMH
Agency: DOHMH • Pmmr Goal: 7b • Critical: 0
Agency
DOHMH
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Food Poisoning (3 days)
Actual Fy14
98%
Actual Fy15
84%
Actual Fy16
94%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
85%
4 Month Actual Fy17
96%
DOHMH
Agency: DOHMH • Pmmr Goal: 7b • Critical: 0
Agency
DOHMH
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Indoor Air Quality (14 days)
Actual Fy14
99%
Actual Fy15
99%
Actual Fy16
99%
Target Fy17
95%
Target Fy18
95%
4 Month Actual Fy16
99%
4 Month Actual Fy17
99%
DOHMH
Agency: DOHMH • Pmmr Goal: 7b • Critical: 0
Agency
DOHMH
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Smoking complaint (14 days)
Actual Fy14
78%
Actual Fy15
86%
Actual Fy16
81%
Target Fy17
75%
Target Fy18
75%
4 Month Actual Fy16
62%
4 Month Actual Fy17
82%
DOI
Agency: DOI • Pmmr Goal: 1a • Critical: 1
Agency
DOI
Pmmr Goal
1a
Critical
1
Performance Indicator
Complaints
Actual Fy14
12,624
Actual Fy15
11,445
Actual Fy16
11,610
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,907
4 Month Actual Fy17
4,208
DOI
Agency: DOI • Pmmr Goal: 1a • Critical: 1
Agency
DOI
Pmmr Goal
1a
Critical
1
Performance Indicator
Written policy and procedure recommendations to City agencies
Actual Fy14
280
Actual Fy15
370
Actual Fy16
693
Target Fy17
300
Target Fy18
300
4 Month Actual Fy16
85
4 Month Actual Fy17
120
DOI
Agency: DOI • Pmmr Goal: 1a • Critical: 0
Agency
DOI
Pmmr Goal
1a
Critical
0
Performance Indicator
Written policy and procedure recommendations accepted by City agencies (%)
Actual Fy14
45%
Actual Fy15
74%
Actual Fy16
81%
Target Fy17
75%
Target Fy18
75%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOI
Agency: DOI • Pmmr Goal: 1a • Critical: 1
Agency
DOI
Pmmr Goal
1a
Critical
1
Performance Indicator
Corruption prevention and whistleblower lectures conducted
