FY 2017 PMMR Data Extract

DOI

1a

0

Integrity monitoring agreements

18

16

16

*

*

17

17

DOI

1a

0

VENDEX checks completed within 30 days (%)

88%

99%

95%

95%

95%

100%

96%

DOI

1a

0

Average time to complete a VENDEX check (days)

25

24

24

*

*

23

20

DOI

1a

0

Vendex checks completed

42,134

41,470

51,283

*

*

15,112

19,599

DOI

1b

1

Average time to complete an investigation (days)

160

193

145

180

180

151

141

DOI

1b

0

- Major investigations

357

672

206

*

*

NA

156

DOI

1b

0

- Significant investigations

327

244

259

*

*

NA

462

DOI

1b

0

- Routine investigations

156

190

144

*

*

151

140

DOI

1b

0

Current investigations

1,650

1,298

1,698

*

*

827

1,018

DOI

1b

0

Investigations closed

1,127

912

1,126

*

*

318

429

DOI

1b

1

Referrals for civil and administrative action

929

1,327

835

*

*

223

324

DOI

1b

1

Referrals for criminal prosecution

612

601

727

*

*

175

244

DOI

1b

1

Arrests resulting from DOI investigations

516

499

546

*

*

126

168

DOI

1b

1

Financial recoveries to the City ordered/agreed ($000)

$11,144

$10,603

$3,004

↑

↑

$1,130

$1,537

DOI

1b

1

Financial recoveries to the City collected ($000)

$33,248

$6,034

$5,095

↑

↑

$1,081

$1,101

DOI

1b

0

Financial recoveries to individuals and non-City entities ordered/agreed ($000)

$24,300

$11,077

$7,128

*

*

$124

$582

DOI

2a

1

Average time to complete a background investigation (from date of receipt) (days)

319

275

351

300

300

325

388

DOI

2a

1

Background investigations closed within 12 months (from date of receipt) (%)

61%

65%

60%

60%

60%

64%

53%

DOI

2a

0

Background investigations for Mayoral agencies

2,150

1,654

1,400

*

*

475

500

DOI

2a

0

Background investigations for non-Mayoral agencies

482

505

488

*

*

141

180

DOI

2a

1

Time to notify agencies of prospective childcare, home care and family care workers with criminal records after receipt from State Division of Criminal Justice Services and FBI (days)

1

1

1

2

2

1

1

DOI

2a

0

Time to notify agencies of arrest notifications for current childcare, home care and family care workers after receipt from State Division of Criminal Justice Services (days)

1

1

1

*

*

1

1

DOI

3a

0

Completed requests for interpretation

17

24

26

*

*

NA

NA

DOI

3a

0

Letters responded to in 14 days (%)

100%

100%

100%

*

*

100%

100%

DOI

3a

0

E-mails responded to in 14 days (%)

100%

100%

100%

*

*

100%

100%

DOI

3a

0

Number of emails sent to an agency (through NYC.gov or a publicized agency email address)

2,453

2,012

1,926

*

*

548

753

DOI

3a

0

Number of letters sent to an agency

3,268

2,867

2,661

*

*

802

967

DOI

3a

0

Average wait time to speak with a customer service agent (minutes)

3

3

3

*

*

NA

NA

DOI

3a

0

CORE facility rating

93

98

98

*

*

NA

NA

DOI

3a

0

Number of agency customers surveyed for overall customer satisfaction

103

71

17

*

*

NA

NA

DoITT

1a

1

Average uptime of key systems (mainframe, UNIX, Wintel) (%)

99.72%

99.36%

99.59%

99.99%

99.99%

99.93%

99.89%

DoITT

1a

0

Average utilization of shared City agencies mainframe system (%)

79.7%

72.3%

60.9%

*

*

59.1%

63.8%

DoITT

1a

0

Average utilization of mainframe system used by the Department of Education and DoITT (%)

49.2%

57.6%

61.2%

*

*

55.9%

55.8%

DoITT

1a

0

Uptime of NYC.gov (%)

99.93%

99.99%

100.00%

99.99%

99.99%

100.00%

100.00%

DoITT

1a

0

Uptime of NYCWiN (%)

100.00%

100.00%

99.99%

99.99%

99.99%

100.00%

99.98%

DoITT

1a

0

Uptime of 800 MHz network (%)

100.00%

100.00%

100.00%

99.99%

99.99%

100.00%

100.00%

DoITT

1a

0

Uptime of Citywide Radio Network (%)

100.00%

100.00%

100.00%

99.99%

99.99%

100.00%

100.00%

DoITT

1a

0

Uptime of key mainframe systems (%)

100.0%

100.0%

100.0%

*

*

100.0%

100.0%

DoITT

1a

0

Uptime of key Unix systems (%)

100.0%

99.9%

100.0%

*

*

100.0%

100.0%

DoITT

1a

0

Uptime of key Wintel systems (%)

99.2%

98.2%

98.8%

*

*

99.8%

99.7%

DoITT

1a

0

800 MHz network transmissions (000)

3,621.7

2,935.7

3,187.2

*

*

1,071.8

921.0

DoITT

1a

0

Citywide Radio Network transmissions (000)

5,400.6

5,830.5

6,359.3

*

*

1,979.7

2,042.9

DoITT

1a

0

NYCWiN performance shortfall

3

2

0

*

*

0

0

DoITT

1b

0

Calls to citywide service desk

94,960

91,922

91,869

*

*

31,031

29,337

DoITT

1b

0

Emails to citywide service desk

63,444

64,809

40,457

*

*

19,740

7,576

DoITT

1b

0

Service incidents

188,745

197,166

230,978

*

*

75,237

79,222

DoITT

1b

0

Incident by priority level - Urgent

199

302

345

*

*

124

117

DoITT

1b

0

Incident by priority level - High

9,886

13,069

25,269

*

*

9,652

6,565

DoITT

1b

0

Incident by priority level - Medium

62,643

77,731

103,888

*

*

34,007

36,688

DoITT

1b

0

Incident by priority level - Low

114,057

106,064

101,597

*

*

31,544

35,752