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FY 2017 PMMR Data Extract
City Government
Dataset a6zp-tcs3
11 fields
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Dataset fields
Agency
PMMR Goal
Critical
Performance Indicator
Actual FY14
Actual FY15
Actual FY16
Target FY17
Target FY18
4-Month Actual FY16
4-Month Actual FY17
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DoITT
Agency: DoITT • Pmmr Goal: 1b • Critical: 1
Agency
DoITT
Pmmr Goal
1b
Critical
1
Performance Indicator
Average time to resolve all service incidents (days)
Actual Fy14
1.2
Actual Fy15
1.3
Actual Fy16
1.6
Target Fy17
3.0
Target Fy18
3.0
4 Month Actual Fy16
1.5
4 Month Actual Fy17
1.7
DoITT
Agency: DoITT • Pmmr Goal: 1b • Critical: 0
Agency
DoITT
Pmmr Goal
1b
Critical
0
Performance Indicator
Average time to resolve service incidents - Urgent (days)
Actual Fy14
0.7
Actual Fy15
0.7
Actual Fy16
0.4
Target Fy17
0.1
Target Fy18
0.1
4 Month Actual Fy16
0.3
4 Month Actual Fy17
0.6
DoITT
Agency: DoITT • Pmmr Goal: 1b • Critical: 0
Agency
DoITT
Pmmr Goal
1b
Critical
0
Performance Indicator
Average time to resolve service incidents - High (days)
Actual Fy14
0.5
Actual Fy15
0.4
Actual Fy16
0.8
Target Fy17
0.2
Target Fy18
0.2
4 Month Actual Fy16
0.7
4 Month Actual Fy17
0.9
DoITT
Agency: DoITT • Pmmr Goal: 1b • Critical: 0
Agency
DoITT
Pmmr Goal
1b
Critical
0
Performance Indicator
Average time to resolve service incidents - Medium (days)
Actual Fy14
1.0
Actual Fy15
1.0
Actual Fy16
1.2
Target Fy17
3.0
Target Fy18
3.0
4 Month Actual Fy16
1.2
4 Month Actual Fy17
1.3
DoITT
Agency: DoITT • Pmmr Goal: 1b • Critical: 0
Agency
DoITT
Pmmr Goal
1b
Critical
0
Performance Indicator
Average time to resolve service incidents - Low (days)
Actual Fy14
1.5
Actual Fy15
1.8
Actual Fy16
2.2
Target Fy17
6.0
Target Fy18
6.0
4 Month Actual Fy16
2.2
4 Month Actual Fy17
2.2
DoITT
Agency: DoITT • Pmmr Goal: 1b • Critical: 0
Agency
DoITT
Pmmr Goal
1b
Critical
0
Performance Indicator
Citywide service desk requests
Actual Fy14
77,234
Actual Fy15
80,145
Actual Fy16
91,086
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
32,181
4 Month Actual Fy17
23,018
DoITT
Agency: DoITT • Pmmr Goal: 1b • Critical: 0
Agency
DoITT
Pmmr Goal
1b
Critical
0
Performance Indicator
Average time to resolve requests (days)
Actual Fy14
3.4
Actual Fy15
5.5
Actual Fy16
9.2
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6.5
4 Month Actual Fy17
9.9
DoITT
Agency: DoITT • Pmmr Goal: 1b • Critical: 0
Agency
DoITT
Pmmr Goal
1b
Critical
0
Performance Indicator
IT infrastructure changes
Actual Fy14
14,768
Actual Fy15
14,617
Actual Fy16
10,092
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,212
4 Month Actual Fy17
2,644
DoITT
Agency: DoITT • Pmmr Goal: 1b • Critical: 0
Agency
DoITT
Pmmr Goal
1b
Critical
0
Performance Indicator
Emergency IT infrastructure changes (%)
Actual Fy14
13.7%
Actual Fy15
10.1%
Actual Fy16
4.2%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3.9%
4 Month Actual Fy17
3.3%
DoITT
Agency: DoITT • Pmmr Goal: 1c • Critical: 0
Agency
DoITT
Pmmr Goal
1c
Critical
0
Performance Indicator
Projects on schedule (%)
Actual Fy14
85%
Actual Fy15
87%
Actual Fy16
88%
Target Fy17
75%
Target Fy18
75%
4 Month Actual Fy16
87%
4 Month Actual Fy17
90%
DoITT
Agency: DoITT • Pmmr Goal: 1c • Critical: 1
Agency
DoITT
Pmmr Goal
1c
Critical
1
Performance Indicator
Projects completed on time (%)
Actual Fy14
NA
Actual Fy15
75%
Actual Fy16
71%
Target Fy17
↑
Target Fy18
↑
4 Month Actual Fy16
76%
4 Month Actual Fy17
67%
DoITT
Agency: DoITT • Pmmr Goal: 1c • Critical: 0
Agency
DoITT
Pmmr Goal
1c
Critical
0
Performance Indicator
Active projects
Actual Fy14
NA
Actual Fy15
34
Actual Fy16
45
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
33
4 Month Actual Fy17
49
DoITT
Agency: DoITT • Pmmr Goal: 1d • Critical: 0
Agency
DoITT
Pmmr Goal
1d
Critical
0
Performance Indicator
Service incidents - Telecommunications repair
Actual Fy14
3,909
Actual Fy15
2,628
Actual Fy16
2,531
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
703
4 Month Actual Fy17
775
DoITT
Agency: DoITT • Pmmr Goal: 1d • Critical: 0
Agency
DoITT
Pmmr Goal
1d
Critical
0
Performance Indicator
Average time to resolve telecommunications incidents (days)
Actual Fy14
4.6
Actual Fy15
4.6
Actual Fy16
8.0
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
10.2
4 Month Actual Fy17
9.9
DoITT
Agency: DoITT • Pmmr Goal: 1d • Critical: 1
Agency
DoITT
Pmmr Goal
1d
Critical
1
Performance Indicator
Uptime of telecommunications network (Voice over Internet Protocol) (%)
Actual Fy14
100.00%
Actual Fy15
100.00%
Actual Fy16
100.00%
Target Fy17
99.99%
Target Fy18
99.99%
4 Month Actual Fy16
100.00%
4 Month Actual Fy17
100.00%
DoITT
Agency: DoITT • Pmmr Goal: 2a • Critical: 1
Agency
DoITT
Pmmr Goal
2a
Critical
1
Performance Indicator
NYC.gov web page views (000)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
271,252.2
Target Fy17
↑
Target Fy18
↑
4 Month Actual Fy16
91,060.9
4 Month Actual Fy17
89,064.6
DoITT
Agency: DoITT • Pmmr Goal: 2a • Critical: 0
Agency
DoITT
Pmmr Goal
2a
Critical
0
Performance Indicator
NYC.gov unique visitors (average monthly) (000)
Actual Fy14
3,778
Actual Fy15
3,772
Actual Fy16
4,001
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,988
4 Month Actual Fy17
4,553
DoITT
Agency: DoITT • Pmmr Goal: 2b • Critical: 1
Agency
DoITT
Pmmr Goal
2b
Critical
1
Performance Indicator
Data sets available for download on NYC.gov/OpenData
Actual Fy14
1,273
Actual Fy15
1,369
Actual Fy16
1,552
Target Fy17
1,679
Target Fy18
1,679
4 Month Actual Fy16
1,396
4 Month Actual Fy17
1,612
DoITT
Agency: DoITT • Pmmr Goal: 3a • Critical: 1
Agency
DoITT
Pmmr Goal
3a
Critical
1
Performance Indicator
Cable complaints resolved within 30 days (%)
Actual Fy14
99.4%
Actual Fy15
99.8%
Actual Fy16
100.0%
Target Fy17
98.0%
Target Fy18
98.0%
4 Month Actual Fy16
100.0%
4 Month Actual Fy17
100.0%
DoITT
Agency: DoITT • Pmmr Goal: 3a • Critical: 0
Agency
DoITT
Pmmr Goal
3a
Critical
0
Performance Indicator
Average time to resolve all cable complaints (days)
Actual Fy14
14
Actual Fy15
13
Actual Fy16
13
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
12
4 Month Actual Fy17
14
DoITT
Agency: DoITT • Pmmr Goal: 3a • Critical: 0
Agency
DoITT
Pmmr Goal
3a
Critical
0
Performance Indicator
Average time to resolve service cable complaints (days)
Actual Fy14
10
Actual Fy15
10
Actual Fy16
10
Target Fy17
13
Target Fy18
13
4 Month Actual Fy16
10
4 Month Actual Fy17
12
DoITT
Agency: DoITT • Pmmr Goal: 3a • Critical: 0
Agency
DoITT
Pmmr Goal
3a
Critical
0
Performance Indicator
Average time to resolve billing cable complaints (days)
Actual Fy14
19
Actual Fy15
18
Actual Fy16
18
Target Fy17
20
Target Fy18
20
4 Month Actual Fy16
18
4 Month Actual Fy17
18
DoITT
Agency: DoITT • Pmmr Goal: 4a • Critical: 1
Agency
DoITT
Pmmr Goal
4a
Critical
1
Performance Indicator
LinkNYC kiosks on City streets
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
198
Target Fy17
1,530
Target Fy18
2,830
4 Month Actual Fy16
NA
4 Month Actual Fy17
414
DoITT
Agency: DoITT • Pmmr Goal: 4a • Critical: 0
Agency
DoITT
Pmmr Goal
4a
Critical
0
Performance Indicator
LinkNYC kiosks in violation (%)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
0%
Target Fy17
5%
Target Fy18
5%
4 Month Actual Fy16
NA
4 Month Actual Fy17
0%
DoITT
Agency: DoITT • Pmmr Goal: 4a • Critical: 0
Agency
DoITT
Pmmr Goal
4a
Critical
0
Performance Indicator
Telecommunications advertisement-generated revenue ($000)
Actual Fy14
NA
Actual Fy15
$5,190.5
Actual Fy16
$23,816.4
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$11,346.5
4 Month Actual Fy17
$32,341.4
DoITT
Agency: DoITT • Pmmr Goal: 4a • Critical: 1
Agency
DoITT
Pmmr Goal
4a
Critical
1
Performance Indicator
Inspected phones deemed operable (%)
Actual Fy14
65%
Actual Fy15
63%
Actual Fy16
65%
Target Fy17
75%
Target Fy18
75%
4 Month Actual Fy16
62%
4 Month Actual Fy17
79%
DoITT
Agency: DoITT • Pmmr Goal: 4a • Critical: 0
Agency
DoITT
Pmmr Goal
4a
Critical
0
Performance Indicator
Inspected phones passing scorecard appearance standards (%)
Actual Fy14
97%
Actual Fy15
98%
Actual Fy16
99%
Target Fy17
95%
Target Fy18
95%
4 Month Actual Fy16
99%
4 Month Actual Fy17
100%
DoITT
Agency: DoITT • Pmmr Goal: 4a • Critical: 0
Agency
DoITT
Pmmr Goal
4a
Critical
0
Performance Indicator
Pay phone inspections conducted
Actual Fy14
9,491
Actual Fy15
10,571
Actual Fy16
9,123
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,415
4 Month Actual Fy17
2,446
DoITT
Agency: DoITT • Pmmr Goal: 4a • Critical: 0
Agency
DoITT
Pmmr Goal
4a
Critical
0
Performance Indicator
Pay phone violations issued
Actual Fy14
851
Actual Fy15
1,183
Actual Fy16
447
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
104
4 Month Actual Fy17
54
DoITT
Agency: DoITT • Pmmr Goal: 4a • Critical: 0
Agency
DoITT
Pmmr Goal
4a
Critical
0
Performance Indicator
Pay phone violation fines paid ($000)
Actual Fy14
$408.2
Actual Fy15
$908.7
Actual Fy16
$930.2
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$332.8
4 Month Actual Fy17
$43.7
DoITT
Agency: DoITT • Pmmr Goal: 4a • Critical: 0
Agency
DoITT
Pmmr Goal
4a
Critical
0
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
Actual Fy14
69%
Actual Fy15
72%
Actual Fy16
65%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
59%
4 Month Actual Fy17
47%
DoITT
Agency: DoITT • Pmmr Goal: 5a • Critical: 0
Agency
DoITT
Pmmr Goal
5a
Critical
0
Performance Indicator
Citywide IT professional services contracts in use by agencies (%)
Actual Fy14
57%
Actual Fy15
37%
Actual Fy16
39%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DoITT
Agency: DoITT • Pmmr Goal: 5a • Critical: 0
Agency
DoITT
Pmmr Goal
5a
Critical
0
Performance Indicator
Agencies’ task orders using citywide IT professional services contracts
Actual Fy14
1,071
Actual Fy15
747
Actual Fy16
570
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
185
4 Month Actual Fy17
108
DoITT
Agency: DoITT • Pmmr Goal: 6a • Critical: 0
Agency
DoITT
Pmmr Goal
6a
Critical
0
Performance Indicator
Letters responded to in 14 days (%)
Actual Fy14
99%
Actual Fy15
91%
Actual Fy16
100%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
100%
4 Month Actual Fy17
100%
DoITT
Agency: DoITT • Pmmr Goal: 6a • Critical: 0
Agency
DoITT
Pmmr Goal
6a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
97%
Actual Fy15
95%
Actual Fy16
100%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
100%
4 Month Actual Fy17
100%
DoITT
Agency: DoITT • Pmmr Goal: 6a • Critical: 0
Agency
DoITT
Pmmr Goal
6a
Critical
0
Performance Indicator
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Actual Fy14
198
Actual Fy15
174
Actual Fy16
170
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
70
4 Month Actual Fy17
54
DoITT
Agency: DoITT • Pmmr Goal: 6a • Critical: 0
Agency
DoITT
Pmmr Goal
6a
Critical
0
Performance Indicator
Number of letters sent to an agency
Actual Fy14
461
Actual Fy15
45
Actual Fy16
48
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
20
4 Month Actual Fy17
18
DoITT
Agency: DoITT • Pmmr Goal: 6a • Critical: 0
Agency
DoITT
Pmmr Goal
6a
Critical
0
Performance Indicator
Rate of overall customer satisfaction (%)
Actual Fy14
79%
Actual Fy15
90%
Actual Fy16
92%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
92%
4 Month Actual Fy17
94%
DoITT
Agency: DoITT • Pmmr Goal: 6a • Critical: 0
Agency
DoITT
Pmmr Goal
6a
Critical
0
Performance Indicator
Number of agency customers surveyed for overall customer satisfaction
Actual Fy14
NA
Actual Fy15
TBD
Actual Fy16
TBD
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DoITT
Agency: DoITT • Pmmr Goal: 6b • Critical: 0
Agency
DoITT
Pmmr Goal
6b
Critical
0
Performance Indicator
Percent meeting time to close – cable complaint - video service (15 days)
Actual Fy14
97
Actual Fy15
96
Actual Fy16
96
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
95
4 Month Actual Fy17
90
DoITT
Agency: DoITT • Pmmr Goal: 6b • Critical: 0
Agency
DoITT
Pmmr Goal
6b
Critical
0
Performance Indicator
Percent meeting time to close – cable complaint - billing (30 days)
Actual Fy14
100
Actual Fy15
100
Actual Fy16
100
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
100
4 Month Actual Fy17
100
DoITT
Agency: DoITT • Pmmr Goal: 6b • Critical: 0
Agency
DoITT
Pmmr Goal
6b
Critical
0
Performance Indicator
Percent meeting time to close – cable complaint - miscellaneous (30 days)
Actual Fy14
100
Actual Fy15
100
Actual Fy16
100
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
100
4 Month Actual Fy17
100
DoITT
Agency: DoITT • Pmmr Goal: 6b • Critical: 0
Agency
DoITT
Pmmr Goal
6b
Critical
0
Performance Indicator
Percent meeting time to close – public payphone complaint - damaged telephone (30 days)
Actual Fy14
77
Actual Fy15
74
Actual Fy16
86
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
75
4 Month Actual Fy17
91
DOP
Agency: DOP • Pmmr Goal: 1a • Critical: 0
Agency
DOP
Pmmr Goal
1a
Critical
0
Performance Indicator
Adult investigation reports completed - total
Actual Fy14
18,452
Actual Fy15
15,546
Actual Fy16
15,421
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,960
4 Month Actual Fy17
4,838
DOP
Agency: DOP • Pmmr Goal: 1a • Critical: 0
Agency
DOP
Pmmr Goal
1a
Critical
0
Performance Indicator
Adult investigation reports - on time completion (%)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
75.0%
DOP
Agency: DOP • Pmmr Goal: 1a • Critical: 0
Agency
DOP
Pmmr Goal
1a
Critical
0
Performance Indicator
Adult investigation reports completed: felony
Actual Fy14
13,866
Actual Fy15
11,681
Actual Fy16
12,050
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,801
4 Month Actual Fy17
3,670
DOP
Agency: DOP • Pmmr Goal: 1a • Critical: 0
Agency
DOP
Pmmr Goal
1a
Critical
0
Performance Indicator
Adult investigation reports completed: misdemeanor
Actual Fy14
4,586
Actual Fy15
3,865
Actual Fy16
3,371
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,159
4 Month Actual Fy17
1,168
DOP
Agency: DOP • Pmmr Goal: 1a • Critical: 0
Agency
DOP
Pmmr Goal
1a
Critical
0
Performance Indicator
Juvenile investigation reports completed
Actual Fy14
2,194
Actual Fy15
2,003
Actual Fy16
2,019
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
723
4 Month Actual Fy17
580
DOP
Agency: DOP • Pmmr Goal: 1a • Critical: 0
Agency
DOP
Pmmr Goal
1a
Critical
0
Performance Indicator
Juvenile investigation reports - on time completion (%)
Actual Fy14
77.0%
Actual Fy15
86.0%
Actual Fy16
81.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
80.0%
4 Month Actual Fy17
87.0%
DOP
Agency: DOP • Pmmr Goal: 1b • Critical: 0
Agency
DOP
Pmmr Goal
1b
Critical
0
Performance Indicator
Juvenile supervision - Intake cases received
Actual Fy14
6,064
Actual Fy15
5,366
Actual Fy16
4,640
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,524
4 Month Actual Fy17
1,227
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