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FY 2017 PMMR Data Extract
City Government
Dataset a6zp-tcs3
11 fields
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Dataset fields
Agency
PMMR Goal
Critical
Performance Indicator
Actual FY14
Actual FY15
Actual FY16
Target FY17
Target FY18
4-Month Actual FY16
4-Month Actual FY17
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DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
- Ridership (000)
Actual Fy14
21,068
Actual Fy15
21,911
Actual Fy16
23,067
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
8,575
4 Month Actual Fy17
8,653
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
- Average cost per passenger ($)
Actual Fy14
$5.75
Actual Fy15
$5.87
Actual Fy16
$5.87
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
Private ferry service - Total ridership (000)
Actual Fy14
9,656
Actual Fy15
9,830
Actual Fy16
10,883
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,138
4 Month Actual Fy17
4,179
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
- Number of permanent routes
Actual Fy14
21
Actual Fy15
21
Actual Fy16
21
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
21
4 Month Actual Fy17
21
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
Citi Bike annual membership
Actual Fy14
92,598
Actual Fy15
73,369
Actual Fy16
114,779
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
61,977
4 Month Actual Fy17
90,699
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
- Trips (000)
Actual Fy14
9,409
Actual Fy15
8,765
Actual Fy16
12,234
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,767
4 Month Actual Fy17
6,160
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
Bicycle lane miles installed
Actual Fy14
65.9
Actual Fy15
51.2
Actual Fy16
53.9
Target Fy17
50.0
Target Fy18
50.0
4 Month Actual Fy16
31.5
4 Month Actual Fy17
45.8
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
Bicycle racks installed
Actual Fy14
3,656
Actual Fy15
2,408
Actual Fy16
1,300
Target Fy17
1,500
Target Fy18
1,500
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 1
Agency
DOT
Pmmr Goal
3a
Critical
1
Performance Indicator
In-season cycling index
Actual Fy14
422
Actual Fy15
437
Actual Fy16
NA
Target Fy17
↑
Target Fy18
↑
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
Select Bus Service ridership (000) (annual)
Actual Fy14
36,961
Actual Fy15
45,200
Actual Fy16
57,762
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
- Route miles (cumulative)
Actual Fy14
61
Actual Fy15
65
Actual Fy16
73
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
Average travel speed (miles per hour) - Manhattan Central Business District
Actual Fy14
8.7
Actual Fy15
8.3
Actual Fy16
8.1
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 3a • Critical: 0
Agency
DOT
Pmmr Goal
3a
Critical
0
Performance Indicator
Crossing points with pedestrian ramps installed (%)
Actual Fy14
97%
Actual Fy15
97%
Actual Fy16
97%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 4a • Critical: 1
Agency
DOT
Pmmr Goal
4a
Critical
1
Performance Indicator
Pedestrian volume index
Actual Fy14
111.1
Actual Fy15
112.7
Actual Fy16
118.3
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 4a • Critical: 0
Agency
DOT
Pmmr Goal
4a
Critical
0
Performance Indicator
Pedestrian space installed (square feet)
Actual Fy14
297,408
Actual Fy15
230,956
Actual Fy16
353,439
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 4a • Critical: 0
Agency
DOT
Pmmr Goal
4a
Critical
0
Performance Indicator
Existing newsstands converted to new model (%)
Actual Fy14
93.7%
Actual Fy15
94.0%
Actual Fy16
95.9%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
95.4%
4 Month Actual Fy17
97.0%
DOT
Agency: DOT • Pmmr Goal: 5a • Critical: 0
Agency
DOT
Pmmr Goal
5a
Critical
0
Performance Indicator
Bridge projects (structural work) substantially completed on schedule (%)
Actual Fy14
100%
Actual Fy15
100%
Actual Fy16
100%
Target Fy17
100%
Target Fy18
100%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 6a • Critical: 0
Agency
DOT
Pmmr Goal
6a
Critical
0
Performance Indicator
Cases commenced against the City in state and federal court
Actual Fy14
1,919
Actual Fy15
2,173
Actual Fy16
2,209
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
696
4 Month Actual Fy17
726
DOT
Agency: DOT • Pmmr Goal: 6a • Critical: 0
Agency
DOT
Pmmr Goal
6a
Critical
0
Performance Indicator
Payout ($000)
Actual Fy14
$63,272
Actual Fy15
$50,636
Actual Fy16
$62,940
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$14,866
4 Month Actual Fy17
$20,967
DOT
Agency: DOT • Pmmr Goal: 6a • Critical: 0
Agency
DOT
Pmmr Goal
6a
Critical
0
Performance Indicator
Workplace injuries reported
Actual Fy14
359
Actual Fy15
390
Actual Fy16
371
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
155
4 Month Actual Fy17
111
DOT
Agency: DOT • Pmmr Goal: 7a • Critical: 0
Agency
DOT
Pmmr Goal
7a
Critical
0
Performance Indicator
E-mails sent to agency (through NYC.gov or a publicized agency e-mail address)
Actual Fy14
17,759
Actual Fy15
25,407
Actual Fy16
29,324
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
10,277
4 Month Actual Fy17
11,207
DOT
Agency: DOT • Pmmr Goal: 7a • Critical: 0
Agency
DOT
Pmmr Goal
7a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
89%
Actual Fy15
95%
Actual Fy16
98%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
98%
4 Month Actual Fy17
99%
DOT
Agency: DOT • Pmmr Goal: 7a • Critical: 0
Agency
DOT
Pmmr Goal
7a
Critical
0
Performance Indicator
Letters sent to agency
Actual Fy14
5,474
Actual Fy15
6,850
Actual Fy16
6,348
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2,248
4 Month Actual Fy17
1,924
DOT
Agency: DOT • Pmmr Goal: 7a • Critical: 0
Agency
DOT
Pmmr Goal
7a
Critical
0
Performance Indicator
Letters responded to in 14 days (%)
Actual Fy14
90%
Actual Fy15
95%
Actual Fy16
98%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
97%
4 Month Actual Fy17
97%
DOT
Agency: DOT • Pmmr Goal: 7a • Critical: 0
Agency
DOT
Pmmr Goal
7a
Critical
0
Performance Indicator
Calls made to agency call center
Actual Fy14
243,769
Actual Fy15
129,309
Actual Fy16
203,340
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
55,207
4 Month Actual Fy17
59,559
DOT
Agency: DOT • Pmmr Goal: 7a • Critical: 0
Agency
DOT
Pmmr Goal
7a
Critical
0
Performance Indicator
Calls answered in 30 seconds (%)
Actual Fy14
47%
Actual Fy15
61%
Actual Fy16
21%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
43%
4 Month Actual Fy17
11%
DOT
Agency: DOT • Pmmr Goal: 7a • Critical: 0
Agency
DOT
Pmmr Goal
7a
Critical
0
Performance Indicator
Visits made to an agency walk-in facility
Actual Fy14
NA
Actual Fy15
9,645
Actual Fy16
6,908
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2,719
4 Month Actual Fy17
2,253
DOT
Agency: DOT • Pmmr Goal: 7a • Critical: 0
Agency
DOT
Pmmr Goal
7a
Critical
0
Performance Indicator
Average customer in-person wait time (minutes)
Actual Fy14
NA
Actual Fy15
3
Actual Fy16
4
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4
4 Month Actual Fy17
3
DOT
Agency: DOT • Pmmr Goal: 7a • Critical: 0
Agency
DOT
Pmmr Goal
7a
Critical
0
Performance Indicator
Completed customer requests for interpretation
Actual Fy14
798
Actual Fy15
1,261
Actual Fy16
1,415
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 7a • Critical: 0
Agency
DOT
Pmmr Goal
7a
Critical
0
Performance Indicator
CORE customer experience rating (0-100)
Actual Fy14
97
Actual Fy15
95
Actual Fy16
98
Target Fy17
90
Target Fy18
90
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DOT
Agency: DOT • Pmmr Goal: 7b • Critical: 0
Agency
DOT
Pmmr Goal
7b
Critical
0
Performance Indicator
Street Condition - Pothole - # of Service Requests
Actual Fy14
70,383
Actual Fy15
81,162
Actual Fy16
59,160
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
16,629
4 Month Actual Fy17
12,470
DOT
Agency: DOT • Pmmr Goal: 7b • Critical: 0
Agency
DOT
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to close - Street Condition - Pothole (30 days)
Actual Fy14
97%
Actual Fy15
98%
Actual Fy16
100%
Target Fy17
98%
Target Fy18
98%
4 Month Actual Fy16
100%
4 Month Actual Fy17
100%
DOT
Agency: DOT • Pmmr Goal: 7b • Critical: 0
Agency
DOT
Pmmr Goal
7b
Critical
0
Performance Indicator
Street Light Condition - Street Light Out - # of Service Requests
Actual Fy14
31,409
Actual Fy15
32,226
Actual Fy16
35,638
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
12,477
4 Month Actual Fy17
9,314
DOT
Agency: DOT • Pmmr Goal: 7b • Critical: 0
Agency
DOT
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Street Light Condition - Street Light Out (10 days)
Actual Fy14
93%
Actual Fy15
99%
Actual Fy16
98%
Target Fy17
98%
Target Fy18
98%
4 Month Actual Fy16
99%
4 Month Actual Fy17
99%
DOT
Agency: DOT • Pmmr Goal: 7b • Critical: 0
Agency
DOT
Pmmr Goal
7b
Critical
0
Performance Indicator
Traffic Signal Condition - Controller - # of Service Requests
Actual Fy14
25,953
Actual Fy15
23,357
Actual Fy16
18,656
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6,389
4 Month Actual Fy17
5,316
DOT
Agency: DOT • Pmmr Goal: 7b • Critical: 0
Agency
DOT
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Traffic Signal Condition - Controller (0.1 days)
Actual Fy14
72%
Actual Fy15
73%
Actual Fy16
74%
Target Fy17
80%
Target Fy18
80%
4 Month Actual Fy16
78%
4 Month Actual Fy17
77%
DOT
Agency: DOT • Pmmr Goal: 7b • Critical: 0
Agency
DOT
Pmmr Goal
7b
Critical
0
Performance Indicator
Street Condition - Failed Street Repair - # of Service Requests
Actual Fy14
2,598
Actual Fy15
2,965
Actual Fy16
2,852
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,142
4 Month Actual Fy17
1,054
DOT
Agency: DOT • Pmmr Goal: 7b • Critical: 0
Agency
DOT
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to first action - Street Condition - Failed Street Repair (10 days)
Actual Fy14
92%
Actual Fy15
92%
Actual Fy16
92%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
89%
4 Month Actual Fy17
90%
DOT
Agency: DOT • Pmmr Goal: 7b • Critical: 0
Agency
DOT
Pmmr Goal
7b
Critical
0
Performance Indicator
Broken Muni Meter - No Receipt - # of Service Requests
Actual Fy14
12,409
Actual Fy15
8,945
Actual Fy16
4,799
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,598
4 Month Actual Fy17
1,266
DOT
Agency: DOT • Pmmr Goal: 7b • Critical: 0
Agency
DOT
Pmmr Goal
7b
Critical
0
Performance Indicator
Percent meeting time to close - Broken Muni Meter - No Receipt (14 days)
Actual Fy14
96%
Actual Fy15
98%
Actual Fy16
68%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
88%
4 Month Actual Fy17
89%
DPR
Agency: DPR • Pmmr Goal: 1a • Critical: 1
Agency
DPR
Pmmr Goal
1a
Critical
1
Performance Indicator
Parks rated acceptable for overall condition (%)
Actual Fy14
87%
Actual Fy15
86%
Actual Fy16
85%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
85%
4 Month Actual Fy17
83%
DPR
Agency: DPR • Pmmr Goal: 1a • Critical: 0
Agency
DPR
Pmmr Goal
1a
Critical
0
Performance Indicator
- Overall condition of small parks and playgrounds (%)
Actual Fy14
85%
Actual Fy15
85%
Actual Fy16
83%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
81%
4 Month Actual Fy17
83%
DPR
Agency: DPR • Pmmr Goal: 1a • Critical: 0
Agency
DPR
Pmmr Goal
1a
Critical
0
Performance Indicator
- Overall condition of large parks (%)
Actual Fy14
77%
Actual Fy15
78%
Actual Fy16
79%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
81%
4 Month Actual Fy17
72%
DPR
Agency: DPR • Pmmr Goal: 1a • Critical: 0
Agency
DPR
Pmmr Goal
1a
Critical
0
Performance Indicator
- Overall condition of greenstreets (%)
Actual Fy14
97%
Actual Fy15
97%
Actual Fy16
97%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
96%
4 Month Actual Fy17
96%
DPR
Agency: DPR • Pmmr Goal: 1a • Critical: 1
Agency
DPR
Pmmr Goal
1a
Critical
1
Performance Indicator
Parks rated acceptable for cleanliness (%)
Actual Fy14
91%
Actual Fy15
92%
Actual Fy16
92%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
92%
4 Month Actual Fy17
90%
DPR
Agency: DPR • Pmmr Goal: 1a • Critical: 0
Agency
DPR
Pmmr Goal
1a
Critical
0
Performance Indicator
- Cleanliness of small parks and playgrounds (%)
Actual Fy14
91%
Actual Fy15
91%
Actual Fy16
91%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
91%
4 Month Actual Fy17
90%
DPR
Agency: DPR • Pmmr Goal: 1a • Critical: 0
Agency
DPR
Pmmr Goal
1a
Critical
0
Performance Indicator
- Cleanliness of large parks (%)
Actual Fy14
85%
Actual Fy15
86%
Actual Fy16
88%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
88%
4 Month Actual Fy17
80%
DPR
Agency: DPR • Pmmr Goal: 1a • Critical: 0
Agency
DPR
Pmmr Goal
1a
Critical
0
Performance Indicator
- Cleanliness of greenstreets (%)
Actual Fy14
99%
Actual Fy15
99%
Actual Fy16
99%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
99%
4 Month Actual Fy17
99%
DPR
Agency: DPR • Pmmr Goal: 1a • Critical: 1
Agency
DPR
Pmmr Goal
1a
Critical
1
Performance Indicator
Play equipment rated acceptable (%)
Actual Fy14
93%
Actual Fy15
92%
Actual Fy16
95%
Target Fy17
95%
Target Fy18
95%
4 Month Actual Fy16
92%
4 Month Actual Fy17
95%
DPR
Agency: DPR • Pmmr Goal: 1a • Critical: 1
Agency
DPR
Pmmr Goal
1a
Critical
1
Performance Indicator
Safety surfaces rated acceptable (%)
Actual Fy14
94%
Actual Fy15
95%
Actual Fy16
95%
Target Fy17
95%
Target Fy18
95%
4 Month Actual Fy16
94%
4 Month Actual Fy17
92%
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