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FY 2017 PMMR Data Extract
City Government
Dataset a6zp-tcs3
11 fields
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Dataset fields
Agency
PMMR Goal
Critical
Performance Indicator
Actual FY14
Actual FY15
Actual FY16
Target FY17
Target FY18
4-Month Actual FY16
4-Month Actual FY17
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HPD
Agency: HPD • Pmmr Goal: 3a • Critical: 0
Agency
HPD
Pmmr Goal
3a
Critical
0
Performance Indicator
- Medium/high risk rental buildings in portfolio (%)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
34.6%
HPD
Agency: HPD • Pmmr Goal: 3a • Critical: 0
Agency
HPD
Pmmr Goal
3a
Critical
0
Performance Indicator
Asset management - Co-op buildings in portfolio
Actual Fy14
1,151
Actual Fy15
1,207
Actual Fy16
1,217
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,209
4 Month Actual Fy17
1,218
HPD
Agency: HPD • Pmmr Goal: 3a • Critical: 0
Agency
HPD
Pmmr Goal
3a
Critical
0
Performance Indicator
- Medium/high risk co-op buildings in portfolio (%)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
56.6%
HPD
Agency: HPD • Pmmr Goal: 4a • Critical: 1
Agency
HPD
Pmmr Goal
4a
Critical
1
Performance Indicator
Section 8 - Voucher utilization rate
Actual Fy14
98.2%
Actual Fy15
93.3%
Actual Fy16
94.5%
Target Fy17
98.0%
Target Fy18
98.0%
4 Month Actual Fy16
93.8%
4 Month Actual Fy17
94.8%
HPD
Agency: HPD • Pmmr Goal: 4a • Critical: 0
Agency
HPD
Pmmr Goal
4a
Critical
0
Performance Indicator
- Vouchers issued
Actual Fy14
1,138
Actual Fy15
2,960
Actual Fy16
2,999
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,312
4 Month Actual Fy17
1,025
HPD
Agency: HPD • Pmmr Goal: 4a • Critical: 0
Agency
HPD
Pmmr Goal
4a
Critical
0
Performance Indicator
- Households assisted
Actual Fy14
36,859
Actual Fy15
38,128
Actual Fy16
39,058
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
38,303
4 Month Actual Fy17
39,132
HPD
Agency: HPD • Pmmr Goal: 4a • Critical: 0
Agency
HPD
Pmmr Goal
4a
Critical
0
Performance Indicator
- Housing choice vouchers
Actual Fy14
NA
Actual Fy15
33,474
Actual Fy16
34,353
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
33,658
4 Month Actual Fy17
34,340
HPD
Agency: HPD • Pmmr Goal: 4a • Critical: 0
Agency
HPD
Pmmr Goal
4a
Critical
0
Performance Indicator
- All other programs
Actual Fy14
NA
Actual Fy15
4,654
Actual Fy16
4,705
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,645
4 Month Actual Fy17
4,792
HPD
Agency: HPD • Pmmr Goal: 4a • Critical: 0
Agency
HPD
Pmmr Goal
4a
Critical
0
Performance Indicator
Section 8 subsidized units in abatement (%)
Actual Fy14
3%
Actual Fy15
2%
Actual Fy16
2%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2%
4 Month Actual Fy17
2%
HPD
Agency: HPD • Pmmr Goal: 4b • Critical: 0
Agency
HPD
Pmmr Goal
4b
Critical
0
Performance Indicator
Housing New York units started – Extremely low income (0-30% AMI)
Actual Fy14
896
Actual Fy15
2,869
Actual Fy16
3,766
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
129
4 Month Actual Fy17
878
HPD
Agency: HPD • Pmmr Goal: 4b • Critical: 0
Agency
HPD
Pmmr Goal
4b
Critical
0
Performance Indicator
Housing New York units started – Very low income (31%-50% AMI)
Actual Fy14
1,426
Actual Fy15
2,393
Actual Fy16
2,999
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
437
4 Month Actual Fy17
663
HPD
Agency: HPD • Pmmr Goal: 5a • Critical: 0
Agency
HPD
Pmmr Goal
5a
Critical
0
Performance Indicator
E-mails sent to agency (through NYC.gov or a publicized agency e-mail address)
Actual Fy14
2,160
Actual Fy15
2,472
Actual Fy16
2,459
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
896
4 Month Actual Fy17
952
HPD
Agency: HPD • Pmmr Goal: 5a • Critical: 0
Agency
HPD
Pmmr Goal
5a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
56%
Actual Fy15
76%
Actual Fy16
55%
Target Fy17
58%
Target Fy18
58%
4 Month Actual Fy16
78%
4 Month Actual Fy17
73%
HPD
Agency: HPD • Pmmr Goal: 5a • Critical: 0
Agency
HPD
Pmmr Goal
5a
Critical
0
Performance Indicator
Letters sent to agency
Actual Fy14
681
Actual Fy15
587
Actual Fy16
470
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
175
4 Month Actual Fy17
141
HPD
Agency: HPD • Pmmr Goal: 5a • Critical: 0
Agency
HPD
Pmmr Goal
5a
Critical
0
Performance Indicator
Letters responded to in 14 days (%)
Actual Fy14
49%
Actual Fy15
47%
Actual Fy16
53%
Target Fy17
52%
Target Fy18
52%
4 Month Actual Fy16
56%
4 Month Actual Fy17
40%
HPD
Agency: HPD • Pmmr Goal: 5a • Critical: 0
Agency
HPD
Pmmr Goal
5a
Critical
0
Performance Indicator
Visits made to agency walk-in facility
Actual Fy14
55,415
Actual Fy15
59,807
Actual Fy16
61,215
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
HPD
Agency: HPD • Pmmr Goal: 5a • Critical: 0
Agency
HPD
Pmmr Goal
5a
Critical
0
Performance Indicator
Average customer in-person wait time (minutes)
Actual Fy14
43
Actual Fy15
36
Actual Fy16
27
Target Fy17
29
Target Fy18
29
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
HPD
Agency: HPD • Pmmr Goal: 5a • Critical: 0
Agency
HPD
Pmmr Goal
5a
Critical
0
Performance Indicator
Agency customers surveyed for overall customer satisfaction
Actual Fy14
NA
Actual Fy15
649
Actual Fy16
921
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
HPD
Agency: HPD • Pmmr Goal: 5a • Critical: 0
Agency
HPD
Pmmr Goal
5a
Critical
0
Performance Indicator
Visitors to the Division of Tenant Resources, Client and Owner Services rating customer service as good or better (%)
Actual Fy14
NA
Actual Fy15
85%
Actual Fy16
83%
Target Fy17
95%
Target Fy18
95%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
HPD
Agency: HPD • Pmmr Goal: 5a • Critical: 0
Agency
HPD
Pmmr Goal
5a
Critical
0
Performance Indicator
Completed customer requests for interpretation
Actual Fy14
1,053
Actual Fy15
1,526
Actual Fy16
1,202
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
HPD
Agency: HPD • Pmmr Goal: 5a • Critical: 0
Agency
HPD
Pmmr Goal
5a
Critical
0
Performance Indicator
CORE customer experience rating (0-100)
Actual Fy14
89
Actual Fy15
90
Actual Fy16
97
Target Fy17
85
Target Fy18
85
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
HPD
Agency: HPD • Pmmr Goal: 5b • Critical: 0
Agency
HPD
Pmmr Goal
5b
Critical
0
Performance Indicator
Heating - # of Service Requests
Actual Fy14
211,196
Actual Fy15
239,714
Actual Fy16
208,840
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
30,419
4 Month Actual Fy17
24,713
HPD
Agency: HPD • Pmmr Goal: 5b • Critical: 0
Agency
HPD
Pmmr Goal
5b
Critical
0
Performance Indicator
Percent meeting time to close - Heating (5 days)
Actual Fy14
83%
Actual Fy15
82%
Actual Fy16
73%
Target Fy17
78%
Target Fy18
78%
4 Month Actual Fy16
80%
4 Month Actual Fy17
86%
HPD
Agency: HPD • Pmmr Goal: 5b • Critical: 0
Agency
HPD
Pmmr Goal
5b
Critical
0
Performance Indicator
Non-Construction - Pests - # of Service Requests
Actual Fy14
35,367
Actual Fy15
28,553
Actual Fy16
34,535
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
14,177
4 Month Actual Fy17
12,579
HPD
Agency: HPD • Pmmr Goal: 5b • Critical: 0
Agency
HPD
Pmmr Goal
5b
Critical
0
Performance Indicator
Percent meeting time to close - Pests (30 days)
Actual Fy14
64%
Actual Fy15
55%
Actual Fy16
75%
Target Fy17
59%
Target Fy18
59%
4 Month Actual Fy16
58%
4 Month Actual Fy17
67%
HPD
Agency: HPD • Pmmr Goal: 5b • Critical: 0
Agency
HPD
Pmmr Goal
5b
Critical
0
Performance Indicator
Paint/Plaster - Ceiling - # of Service Requests
Actual Fy14
38,870
Actual Fy15
33,533
Actual Fy16
30,133
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
11,425
4 Month Actual Fy17
9,494
HPD
Agency: HPD • Pmmr Goal: 5b • Critical: 0
Agency
HPD
Pmmr Goal
5b
Critical
0
Performance Indicator
Percent meeting time to close - Paint/Plaster - Ceiling (17 days)
Actual Fy14
74%
Actual Fy15
69%
Actual Fy16
84%
Target Fy17
71%
Target Fy18
71%
4 Month Actual Fy16
76%
4 Month Actual Fy17
80%
HPD
Agency: HPD • Pmmr Goal: 5b • Critical: 0
Agency
HPD
Pmmr Goal
5b
Critical
0
Performance Indicator
Paint/Plaster - Walls - # of Service Requests
Actual Fy14
34,253
Actual Fy15
30,104
Actual Fy16
30,672
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
11,611
4 Month Actual Fy17
9,436
HPD
Agency: HPD • Pmmr Goal: 5b • Critical: 0
Agency
HPD
Pmmr Goal
5b
Critical
0
Performance Indicator
Percent meeting time to close - Paint/Plaster - Walls (17 days)
Actual Fy14
70%
Actual Fy15
61%
Actual Fy16
79%
Target Fy17
69%
Target Fy18
69%
4 Month Actual Fy16
67%
4 Month Actual Fy17
72%
HPD
Agency: HPD • Pmmr Goal: 5b • Critical: 0
Agency
HPD
Pmmr Goal
5b
Critical
0
Performance Indicator
Plumbing - Water-Leaks - # of Service Requests
Actual Fy14
39,283
Actual Fy15
40,124
Actual Fy16
39,034
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
14,105
4 Month Actual Fy17
12,964
HPD
Agency: HPD • Pmmr Goal: 5b • Critical: 0
Agency
HPD
Pmmr Goal
5b
Critical
0
Performance Indicator
Percent meeting time to close - Plumbing - Water-Leaks (17 days)
Actual Fy14
69%
Actual Fy15
60%
Actual Fy16
78%
Target Fy17
68%
Target Fy18
68%
4 Month Actual Fy16
68%
4 Month Actual Fy17
73%
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 1
Agency
HRA
Pmmr Goal
1a
Critical
1
Performance Indicator
Cash assistance unduplicated number of persons (12-month)(000)
Actual Fy14
589.1
Actual Fy15
591.1
Actual Fy16
601.8
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
597.4
4 Month Actual Fy17
607.5
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Cash Assistance unduplicated number of persons receiving recurring assistance (12-month) (000)
Actual Fy14
489.9
Actual Fy15
484.6
Actual Fy16
492.9
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
489.3
4 Month Actual Fy17
497.6
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Cash Assistance unduplicated number of persons receiving emergency assistance (12-month) (000)
Actual Fy14
99.2
Actual Fy15
106.4
Actual Fy16
108.9
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
108.1
4 Month Actual Fy17
109.9
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 1
Agency
HRA
Pmmr Goal
1a
Critical
1
Performance Indicator
Cash assistance caseload (point in time)(000)
Actual Fy14
182.4
Actual Fy15
192.4
Actual Fy16
196.1
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
198.8
4 Month Actual Fy17
197.6
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 1
Agency
HRA
Pmmr Goal
1a
Critical
1
Performance Indicator
Persons receiving cash assistance (000)
Actual Fy14
337.0
Actual Fy15
360.0
Actual Fy16
369.5
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
373.5
4 Month Actual Fy17
374.9
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Persons receiving recurring assistance (000)
Actual Fy14
331.3
Actual Fy15
351.7
Actual Fy16
361.4
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
361.4
4 Month Actual Fy17
364.9
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Persons receiving emergency assistance (000)
Actual Fy14
5.6
Actual Fy15
8.3
Actual Fy16
8.2
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
12.1
4 Month Actual Fy17
10.0
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Cash assistance applications (000)
Actual Fy14
385.1
Actual Fy15
348.5
Actual Fy16
330.6
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
115.6
4 Month Actual Fy17
118.1
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Cash assistance application acceptance rate (%)
Actual Fy14
45.7%
Actual Fy15
50.9%
Actual Fy16
51.2%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
51.3%
4 Month Actual Fy17
51.2%
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Cash assistance cases in sanction process (%)
Actual Fy14
6.3%
Actual Fy15
4.8%
Actual Fy16
4.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3.6%
4 Month Actual Fy17
4.2%
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Cash assistance cases in sanction status (%)
Actual Fy14
5.2%
Actual Fy15
3.5%
Actual Fy16
1.2%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2.7%
4 Month Actual Fy17
0.4%
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Temporary Assistance for Needy Families (TANF) recipients (000)
Actual Fy14
138.3
Actual Fy15
142.7
Actual Fy16
140.3
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
149.0
4 Month Actual Fy17
143.5
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
60-month converted to SNA recipients (000)
Actual Fy14
75.1
Actual Fy15
82.8
Actual Fy16
87.8
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
86.0
4 Month Actual Fy17
87.8
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
SNA recipients (000)
Actual Fy14
123.6
Actual Fy15
134.5
Actual Fy16
141.4
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
138.5
4 Month Actual Fy17
143.6
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
TANF Cases (000)
Actual Fy14
60.7
Actual Fy15
61.1
Actual Fy16
59.4
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
63.6
4 Month Actual Fy17
60.4
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
60-Month Converted to Safety Net Assistance (SNA) Cases (000)
Actual Fy14
24.2
Actual Fy15
26.0
Actual Fy16
27.0
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
27.0
4 Month Actual Fy17
26.9
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Safety Net Assistance (SNA) Cases (000)
Actual Fy14
97.5
Actual Fy15
105.3
Actual Fy16
109.7
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
108.2
4 Month Actual Fy17
110.3
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Cash Assistance Children Total (000)
Actual Fy14
169.7
Actual Fy15
174.6
Actual Fy16
173.3
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
180.8
4 Month Actual Fy17
175.6
HRA
Agency: HRA • Pmmr Goal: 1a • Critical: 0
Agency
HRA
Pmmr Goal
1a
Critical
0
Performance Indicator
Total Cash Assistance Gross Expenditures ($000)
Actual Fy14
$1,384,390
Actual Fy15
$1,461,078
Actual Fy16
$1,525,664
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$510,813
4 Month Actual Fy17
$510,094
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