Number of domestic violence emergency beds (capacity)
Actual Fy14
2,228
Actual Fy15
2,228
Actual Fy16
2,282
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2,228
4 Month Actual Fy17
2,378
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
Adult Protective Services (APS) assessment cases
Actual Fy14
3,723
Actual Fy15
3,905
Actual Fy16
4,041
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,146
4 Month Actual Fy17
4,162
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
APS undercare cases receiving benefits (CA, SNAP, MA, and/or SSI) at any time in the report month (%)
Actual Fy14
81.3%
Actual Fy15
81.8%
Actual Fy16
82.3%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
82.1%
4 Month Actual Fy17
82.6%
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
Active/pending APS financially managed cases (%) (End of Period)
Actual Fy14
52.7%
Actual Fy15
54.3%
Actual Fy16
57.4%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
55.4%
4 Month Actual Fy17
60%
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
Total number of active Community Guardianship clients (End of Period)
Actual Fy14
1,426
Actual Fy15
1,618
Actual Fy16
2,022
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,692
4 Month Actual Fy17
1,972
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 1
Agency
HRA
Pmmr Goal
4a
Critical
1
Performance Indicator
Individuals referred to an APS field office visited within three working days (%)
Actual Fy14
99.8%
Actual Fy15
94.3%
Actual Fy16
95.1%
Target Fy17
85.0%
Target Fy18
85.0%
4 Month Actual Fy16
93.7%
4 Month Actual Fy17
94.7%
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
APS assessment cases accepted or denied for undercare within State-mandated 60 days (%)
Actual Fy14
98.4%
Actual Fy15
88.8%
Actual Fy16
94.3%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
91.7%
4 Month Actual Fy17
96.1%
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 1
Agency
HRA
Pmmr Goal
4a
Critical
1
Performance Indicator
APS cases eligible for services
Actual Fy14
5,406
Actual Fy15
6,107
Actual Fy16
6,847
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6,828
4 Month Actual Fy17
7,135
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
Total referrals received for APS
Actual Fy14
23,657
Actual Fy15
24,203
Actual Fy16
25,614
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
8,560
4 Month Actual Fy17
9,196
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 1
Agency
HRA
Pmmr Goal
4a
Critical
1
Performance Indicator
Personal care services - average weekly billable hours
Actual Fy14
48.1
Actual Fy15
43.6
Actual Fy16
43.6
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
43.2
4 Month Actual Fy17
45.3
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 1
Agency
HRA
Pmmr Goal
4a
Critical
1
Performance Indicator
Serious personal care complaints resolved in 24 hours (%)
Actual Fy14
100.0%
Actual Fy15
100.0%
Actual Fy16
100.0%
Target Fy17
100.0%
Target Fy18
100.0%
4 Month Actual Fy16
100.0%
4 Month Actual Fy17
99.0%
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
Cases receiving home care services - Managed Long Term Care
Actual Fy14
113,375
Actual Fy15
117,455
Actual Fy16
131,923
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
116,943
4 Month Actual Fy17
138,496
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 1
Agency
HRA
Pmmr Goal
4a
Critical
1
Performance Indicator
Average days to initiate home attendant and housekeeper services for all cases
Actual Fy14
14.1
Actual Fy15
24.6
Actual Fy16
20.4
Target Fy17
30.0
Target Fy18
30.0
4 Month Actual Fy16
20.9
4 Month Actual Fy17
20.8
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
Cases receiving home care services
Actual Fy14
118,120
Actual Fy15
122,173
Actual Fy16
136,367
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
121,573
4 Month Actual Fy17
142,949
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
New applicants for HIV/AIDS Services Administration (HASA) services
Actual Fy14
5,385
Actual Fy15
5,033
Actual Fy16
5,045
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,735
4 Month Actual Fy17
2,440
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
Individuals applying for HASA services who receive services (%)
Actual Fy14
79.3%
Actual Fy15
78.1%
Actual Fy16
77.5%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
76.9%
4 Month Actual Fy17
81.5%
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
New HASA cases
Actual Fy14
4,270
Actual Fy15
3,933
Actual Fy16
3,911
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,335
4 Month Actual Fy17
1,989
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 1
Agency
HRA
Pmmr Goal
4a
Critical
1
Performance Indicator
Individuals receiving HASA services
Actual Fy14
32,288
Actual Fy15
32,110
Actual Fy16
31,693
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
31,835
4 Month Actual Fy17
32,616
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
HASA clients receiving ongoing enhanced housing benefits (%)
Actual Fy14
84.0%
Actual Fy15
84.7%
Actual Fy16
84.3%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
83.9%
4 Month Actual Fy17
82.5%
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 1
Agency
HRA
Pmmr Goal
4a
Critical
1
Performance Indicator
Average number of days from submission of a completed application to approval or denial of enhanced housing benefits to keep HASA clients in stable housing
Actual Fy14
8.4
Actual Fy15
7.6
Actual Fy16
7.0
Target Fy17
8.0
Target Fy18
8.0
4 Month Actual Fy16
7.4
4 Month Actual Fy17
6.6
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 1
Agency
HRA
Pmmr Goal
4a
Critical
1
Performance Indicator
Average number of days from submission of a completed application to issuance of enhanced housing benefits to HASA clients
Actual Fy14
14.1
Actual Fy15
14.2
Actual Fy16
16.3
Target Fy17
15.5
Target Fy18
15.5
4 Month Actual Fy16
15.2
4 Month Actual Fy17
16.3
HRA
Agency: HRA • Pmmr Goal: 4a • Critical: 0
Agency
HRA
Pmmr Goal
4a
Critical
0
Performance Indicator
- HASA Rental Assistance housing cases
Actual Fy14
26,727
Actual Fy15
26,797
Actual Fy16
17,591
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
17,795
4 Month Actual Fy17
17,485
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 1
Agency
HRA
Pmmr Goal
5a
Critical
1
Performance Indicator
Medicaid recoveries and cost avoidance for fraud, waste & abuse ($000,000)
Actual Fy14
$224.89
Actual Fy15
$186.26
Actual Fy16
$162.24
Target Fy17
↑
Target Fy18
↑
4 Month Actual Fy16
$53.27
4 Month Actual Fy17
$71.88
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
Cash assistance recoveries and cost avoidance for fraud, waste and abuse ($000,000)
Actual Fy14
$180.7
Actual Fy15
$182.7
Actual Fy16
$171.0
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$59.0
4 Month Actual Fy17
$60.8
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
Supplemental Nutritional Assistance Program (SNAP) cost avoidance for fraud and abuse ($000,000)
Actual Fy14
$29.6
Actual Fy15
$30.0
Actual Fy16
$28.5
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$9.2
4 Month Actual Fy17
$8.3
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
Fair hearings requested
Actual Fy14
396,196
Actual Fy15
328,469
Actual Fy16
285,165
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
106,162
4 Month Actual Fy17
80,898
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
Fair hearings upheld (%)
Actual Fy14
7.0%
Actual Fy15
5.2%
Actual Fy16
7.9%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
7.2%
4 Month Actual Fy17
9.4%
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
IDNYC - number of applications processed
Actual Fy14
NA
Actual Fy15
366,473
Actual Fy16
545,184
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
259,042
4 Month Actual Fy17
110,300
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
IDNYC - total number of cards issued
Actual Fy14
NA
Actual Fy15
334,794
Actual Fy16
544,083
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
270,901
4 Month Actual Fy17
106,584
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
IDNYC application timeliness (%)
Actual Fy14
NA
Actual Fy15
95%
Actual Fy16
99%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
98%
4 Month Actual Fy17
99%
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
Billed revenue as a percentage of budgeted revenue (%)
Actual Fy14
72.8%
Actual Fy15
74.2%
Actual Fy16
74.5%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
16.4%
4 Month Actual Fy17
15.0%
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
Claims filed within 60 days of the close of the expenditure month (%)
Actual Fy14
100.0%
Actual Fy15
100.0%
Actual Fy16
100.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
100.0%
4 Month Actual Fy17
100.0%
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
Calls resolved within 48 hours to the customer service call line for vendors (%)
Actual Fy14
69.4%
Actual Fy15
71.0%
Actual Fy16
82.3%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
73.1%
4 Month Actual Fy17
88.4%
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
Collisions involving City vehicles
Actual Fy14
62
Actual Fy15
43
Actual Fy16
51
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
19
4 Month Actual Fy17
14
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
Workplace injuries reported
Actual Fy14
196
Actual Fy15
170
Actual Fy16
172
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
70
4 Month Actual Fy17
50
HRA
Agency: HRA • Pmmr Goal: 5a • Critical: 0
Agency
HRA
Pmmr Goal
5a
Critical
0
Performance Indicator
Applications filed with the United States Citizenship and Immigration Services
Actual Fy14
NA
Actual Fy15
1,548
Actual Fy16
1,415
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
HRA
Agency: HRA • Pmmr Goal: 6a • Critical: 0
Agency
HRA
Pmmr Goal
6a
Critical
0
Performance Indicator
Completed requests for interpretation
Actual Fy14
1,116,886
Actual Fy15
909,712
Actual Fy16
989,229
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
308,512
4 Month Actual Fy17
395,645
HRA
Agency: HRA • Pmmr Goal: 6a • Critical: 0
Agency
HRA
Pmmr Goal
6a
Critical
0
Performance Indicator
Letters responded to in 14 days (%)
Actual Fy14
87.3%
Actual Fy15
80.5%
Actual Fy16
86.9%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
91.9%
4 Month Actual Fy17
86%
HRA
Agency: HRA • Pmmr Goal: 6a • Critical: 0
Agency
HRA
Pmmr Goal
6a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
96.2%
Actual Fy15
93.5%
Actual Fy16
92.9%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
95.8%
4 Month Actual Fy17
91.1%
HRA
Agency: HRA • Pmmr Goal: 6a • Critical: 0
Agency
HRA
Pmmr Goal
6a
Critical
0
Performance Indicator
Average customer in-person wait time (minutes)
Actual Fy14
39.9
Actual Fy15
42.2
Actual Fy16
34.8
Target Fy17
60
Target Fy18
60
4 Month Actual Fy16
36.8
4 Month Actual Fy17
33.9
HRA
Agency: HRA • Pmmr Goal: 6a • Critical: 0
Agency
HRA
Pmmr Goal
6a
Critical
0
Performance Indicator
CORE facility rating
Actual Fy14
90
Actual Fy15
90
Actual Fy16
86
Target Fy17
80
Target Fy18
80
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
HRA
Agency: HRA • Pmmr Goal: 6a • Critical: 0
Agency
HRA
Pmmr Goal
6a
Critical
0
Performance Indicator
Calls answered in 30 seconds (%)
Actual Fy14
69.7%
Actual Fy15
65.8%
Actual Fy16
79.7%
Target Fy17
80%
Target Fy18
80%
4 Month Actual Fy16
78.5%
4 Month Actual Fy17
93.4%
HRA
Agency: HRA • Pmmr Goal: 6a • Critical: 0
Agency
HRA
Pmmr Goal
6a
Critical
0
Performance Indicator
Customer satisfaction rating for Public Health Insurance Program services “good” or "excellent" (%)
Actual Fy14
91.0%
Actual Fy15
92.0%
Actual Fy16
93.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
LAW
Agency: LAW • Pmmr Goal: 1a • Critical: 1
Agency
LAW
Pmmr Goal
1a
Critical
1
Performance Indicator
Total citywide payout for judgments and claims ($000)
Actual Fy14
$579,899
Actual Fy15
$608,500
Actual Fy16
$655,873
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
$122,789
4 Month Actual Fy17
$135,836
LAW
Agency: LAW • Pmmr Goal: 1a • Critical: 1
Agency
LAW
Pmmr Goal
1a
Critical
1
Performance Indicator
Total cases commenced against the City
Actual Fy14
9,045
Actual Fy15
9,922
Actual Fy16
9,507
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,318
4 Month Actual Fy17
2,755
LAW
Agency: LAW • Pmmr Goal: 1a • Critical: 0
Agency
LAW
Pmmr Goal
1a
Critical
0
Performance Indicator
- Cases commenced against the City in state court
Actual Fy14
7,258
Actual Fy15
8,112
Actual Fy16
8,009
Target Fy17
7,740
Target Fy18
7,740
4 Month Actual Fy16
2,719
4 Month Actual Fy17
2,400
LAW
Agency: LAW • Pmmr Goal: 1a • Critical: 0
Agency
LAW
Pmmr Goal
1a
Critical
0
Performance Indicator
- Cases commenced against the City in federal court
Actual Fy14
1,787
Actual Fy15
1,810
Actual Fy16
1,498
Target Fy17
1,350
Target Fy18
1,200
4 Month Actual Fy16
599
4 Month Actual Fy17
355
LAW
Agency: LAW • Pmmr Goal: 1b • Critical: 1
Agency
LAW
Pmmr Goal
1b
Critical
1
Performance Indicator
Cases pending in state court
Actual Fy14
19,039
Actual Fy15
20,059
Actual Fy16
21,452
Target Fy17
21,500
Target Fy18
22,100
4 Month Actual Fy16
20,751
4 Month Actual Fy17
21,925
LAW
Agency: LAW • Pmmr Goal: 1b • Critical: 0
Agency
LAW
Pmmr Goal
1b
Critical
0
Performance Indicator
- Cases pending on trial calendar
Actual Fy14
2,260
Actual Fy15
2,255
Actual Fy16
2,425
Target Fy17
2,500
Target Fy18
2,700
4 Month Actual Fy16
2,405
4 Month Actual Fy17
2,589
LAW
Agency: LAW • Pmmr Goal: 1b • Critical: 0
Agency
LAW
Pmmr Goal
1b
Critical
0
Performance Indicator
Affirmative motions to dismiss or for summary judgment
