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FY 2017 PMMR Data Extract
City Government
Dataset a6zp-tcs3
11 fields
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Dataset fields
Agency
PMMR Goal
Critical
Performance Indicator
Actual FY14
Actual FY15
Actual FY16
Target FY17
Target FY18
4-Month Actual FY16
4-Month Actual FY17
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SBS
Agency: SBS • Pmmr Goal: 5a • Critical: 0
Agency
SBS
Pmmr Goal
5a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
100%
Actual Fy15
100%
Actual Fy16
100%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
100%
4 Month Actual Fy17
100%
SBS
Agency: SBS • Pmmr Goal: 5a • Critical: 0
Agency
SBS
Pmmr Goal
5a
Critical
0
Performance Indicator
Completed customer requests for interpretation
Actual Fy14
NA
Actual Fy15
2,351
Actual Fy16
7,281
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
SBS
Agency: SBS • Pmmr Goal: 5a • Critical: 0
Agency
SBS
Pmmr Goal
5a
Critical
0
Performance Indicator
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Actual Fy14
2,113
Actual Fy15
2,602
Actual Fy16
1,289
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
502
4 Month Actual Fy17
628
SBS
Agency: SBS • Pmmr Goal: 5a • Critical: 0
Agency
SBS
Pmmr Goal
5a
Critical
0
Performance Indicator
Number of letters sent to an agency
Actual Fy14
308
Actual Fy15
381
Actual Fy16
381
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
150
4 Month Actual Fy17
81
SBS
Agency: SBS • Pmmr Goal: 5a • Critical: 0
Agency
SBS
Pmmr Goal
5a
Critical
0
Performance Indicator
Number of visits made to an agency walk-in facility - NYC Business Solutions Center
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
SBS
Agency: SBS • Pmmr Goal: 5a • Critical: 0
Agency
SBS
Pmmr Goal
5a
Critical
0
Performance Indicator
Agency customers surveyed for overall customer satisfaction - Total
Actual Fy14
3,100
Actual Fy15
2,615
Actual Fy16
3,598
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
SBS
Agency: SBS • Pmmr Goal: 5a • Critical: 0
Agency
SBS
Pmmr Goal
5a
Critical
0
Performance Indicator
Number of agency customers surveyed for overall customer satisfaction - Jobseekers
Actual Fy14
1,564
Actual Fy15
1,301
Actual Fy16
2,384
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
SBS
Agency: SBS • Pmmr Goal: 5a • Critical: 0
Agency
SBS
Pmmr Goal
5a
Critical
0
Performance Indicator
Number of agency customers surveyed for overall customer satisfaction - SBS Homepage (www.nyc.gov/sbs)
Actual Fy14
54
Actual Fy15
40
Actual Fy16
48
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
SBS
Agency: SBS • Pmmr Goal: 5a • Critical: 0
Agency
SBS
Pmmr Goal
5a
Critical
0
Performance Indicator
Number of agency customers surveyed for overall customer satisfaction - NYC Business Solutions
Actual Fy14
1,482
Actual Fy15
1,274
Actual Fy16
1,166
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
TLC
Agency: TLC • Pmmr Goal: 1a • Critical: 0
Agency
TLC
Pmmr Goal
1a
Critical
0
Performance Indicator
Active medallion taxis that are accessible
Actual Fy14
553
Actual Fy15
572
Actual Fy16
876
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
571
4 Month Actual Fy17
1,202
TLC
Agency: TLC • Pmmr Goal: 1a • Critical: 0
Agency
TLC
Pmmr Goal
1a
Critical
0
Performance Indicator
Active Boro Taxis that are accessible
Actual Fy14
492
Actual Fy15
1,240
Actual Fy16
1,393
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,339
4 Month Actual Fy17
1,417
TLC
Agency: TLC • Pmmr Goal: 1a • Critical: 0
Agency
TLC
Pmmr Goal
1a
Critical
0
Performance Indicator
Accessible dispatch median wait time in Manhattan (hours:minutes)
Actual Fy14
0:15
Actual Fy15
0:13
Actual Fy16
0:13
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
0:15
4 Month Actual Fy17
0:11
TLC
Agency: TLC • Pmmr Goal: 1a • Critical: 0
Agency
TLC
Pmmr Goal
1a
Critical
0
Performance Indicator
Accessible dispatch trips fulfilled as a percent of requested trips (%)
Actual Fy14
81.0%
Actual Fy15
88.7%
Actual Fy16
89.2%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
88.5%
4 Month Actual Fy17
89.8%
TLC
Agency: TLC • Pmmr Goal: 1a • Critical: 0
Agency
TLC
Pmmr Goal
1a
Critical
0
Performance Indicator
Active medallion vehicles with hearing induction loops
Actual Fy14
312
Actual Fy15
668
Actual Fy16
1,410
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
840
4 Month Actual Fy17
1,662
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
Medallion safety and emissions inspections conducted
Actual Fy14
52,046
Actual Fy15
51,769
Actual Fy16
50,894
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
17,201
4 Month Actual Fy17
16,687
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
- Passed
Actual Fy14
38,267
Actual Fy15
38,739
Actual Fy16
38,993
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
12,968
4 Month Actual Fy17
12,813
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
- Failed
Actual Fy14
13,779
Actual Fy15
13,030
Actual Fy16
11,901
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,233
4 Month Actual Fy17
3,874
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 1
Agency
TLC
Pmmr Goal
1b
Critical
1
Performance Indicator
Medallion safety and emissions failure rate - Initial inspection (%)
Actual Fy14
33.0%
Actual Fy15
30.9%
Actual Fy16
28.2%
Target Fy17
35.0%
Target Fy18
35.0%
4 Month Actual Fy16
30.3%
4 Month Actual Fy17
28.1%
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
- Re-inspection (%)
Actual Fy14
7.9%
Actual Fy15
7.4%
Actual Fy16
6.5%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6.6%
4 Month Actual Fy17
6.8%
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
Medallion safety failure rate - Initial inspection (%)
Actual Fy14
5.5%
Actual Fy15
3.8%
Actual Fy16
3.7%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3.9%
4 Month Actual Fy17
3.5%
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
Medallion vehicles that pass NYS standard emissions test on initial inspection (%)
Actual Fy14
89.5%
Actual Fy15
92.8%
Actual Fy16
94.1%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
93.9%
4 Month Actual Fy17
94.3%
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
Medallion safety and emissions inspections completed on schedule (%)
Actual Fy14
96.0%
Actual Fy15
95.5%
Actual Fy16
95.6%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
95.8%
4 Month Actual Fy17
94.7%
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
For-hire vehicle (FHV) safety and emissions inspections conducted at TLC facility
Actual Fy14
40,498
Actual Fy15
47,176
Actual Fy16
49,949
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
15,618
4 Month Actual Fy17
19,824
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
- Passed
Actual Fy14
27,295
Actual Fy15
33,158
Actual Fy16
36,106
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
11,228
4 Month Actual Fy17
14,758
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
- Failed
Actual Fy14
13,203
Actual Fy15
14,018
Actual Fy16
13,843
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,390
4 Month Actual Fy17
5,066
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 1
Agency
TLC
Pmmr Goal
1b
Critical
1
Performance Indicator
FHV safety and emissions failure rate - Initial inspection (%)
Actual Fy14
40.6%
Actual Fy15
36.2%
Actual Fy16
33.2%
Target Fy17
45.0%
Target Fy18
45.0%
4 Month Actual Fy16
33.7%
4 Month Actual Fy17
30.2%
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
- Re-Inspection (%)
Actual Fy14
14.4%
Actual Fy15
13.6%
Actual Fy16
12.5%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
13.3%
4 Month Actual Fy17
11.3%
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
FHV safety and emissions inspections completed on schedule (%)
Actual Fy14
99.9%
Actual Fy15
99.8%
Actual Fy16
100.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
100.0%
4 Month Actual Fy17
96.7%
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
Boro Taxi safety and emissions inspections conducted
Actual Fy14
11,202
Actual Fy15
20,024
Actual Fy16
20,676
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6,975
4 Month Actual Fy17
6,091
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
Boro Taxis safety and emissions failure rate - Initial inspection (%)
Actual Fy14
49.7%
Actual Fy15
51.1%
Actual Fy16
49.1%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
53.3%
4 Month Actual Fy17
48.6%
TLC
Agency: TLC • Pmmr Goal: 1b • Critical: 0
Agency
TLC
Pmmr Goal
1b
Critical
0
Performance Indicator
- Re-inspection (%)
Actual Fy14
13.0%
Actual Fy15
12.8%
Actual Fy16
12.4%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
13.0%
4 Month Actual Fy17
12.4%
TLC
Agency: TLC • Pmmr Goal: 1c • Critical: 0
Agency
TLC
Pmmr Goal
1c
Critical
0
Performance Indicator
Medallion patrol summonses issued
Actual Fy14
7,676
Actual Fy15
12,141
Actual Fy16
16,687
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
4,939
4 Month Actual Fy17
3,574
TLC
Agency: TLC • Pmmr Goal: 1c • Critical: 0
Agency
TLC
Pmmr Goal
1c
Critical
0
Performance Indicator
Administrative summonses issued to medallions
Actual Fy14
6,953
Actual Fy15
12,284
Actual Fy16
8,721
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,119
4 Month Actual Fy17
3,087
TLC
Agency: TLC • Pmmr Goal: 1c • Critical: 0
Agency
TLC
Pmmr Goal
1c
Critical
0
Performance Indicator
FHV patrol summonses issued
Actual Fy14
41,939
Actual Fy15
49,531
Actual Fy16
45,403
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
17,695
4 Month Actual Fy17
13,604
TLC
Agency: TLC • Pmmr Goal: 1c • Critical: 1
Agency
TLC
Pmmr Goal
1c
Critical
1
Performance Indicator
Summonses issued for illegal street hails and unlicensed activity
Actual Fy14
25,344
Actual Fy15
23,300
Actual Fy16
18,929
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
8,424
4 Month Actual Fy17
7,053
TLC
Agency: TLC • Pmmr Goal: 1c • Critical: 0
Agency
TLC
Pmmr Goal
1c
Critical
0
Performance Indicator
- Street hail summonses issued to non-medallion vehicle drivers and owners
Actual Fy14
10,522
Actual Fy15
10,803
Actual Fy16
8,549
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2,148
4 Month Actual Fy17
4,762
TLC
Agency: TLC • Pmmr Goal: 1c • Critical: 0
Agency
TLC
Pmmr Goal
1c
Critical
0
Performance Indicator
- Summonses issued for unlicensed operation
Actual Fy14
14,822
Actual Fy15
12,497
Actual Fy16
10,304
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6,276
4 Month Actual Fy17
2,291
TLC
Agency: TLC • Pmmr Goal: 1c • Critical: 0
Agency
TLC
Pmmr Goal
1c
Critical
0
Performance Indicator
Administrative summonses issued to FHVs
Actual Fy14
6,403
Actual Fy15
14,328
Actual Fy16
16,903
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6,149
4 Month Actual Fy17
5,786
TLC
Agency: TLC • Pmmr Goal: 1c • Critical: 0
Agency
TLC
Pmmr Goal
1c
Critical
0
Performance Indicator
Violations admitted to or upheld at the Taxi and Limousine Tribunal at the Office of Administrative Trials and Hearings (%)
Actual Fy14
85.4%
Actual Fy15
91.5%
Actual Fy16
90.9%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
95.3%
4 Month Actual Fy17
94.4%
TLC
Agency: TLC • Pmmr Goal: 1c • Critical: 0
Agency
TLC
Pmmr Goal
1c
Critical
0
Performance Indicator
Vehicles seized
Actual Fy14
9,088
Actual Fy15
6,109
Actual Fy16
2,957
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2,957
4 Month Actual Fy17
0
TLC
Agency: TLC • Pmmr Goal: 1d • Critical: 1
Agency
TLC
Pmmr Goal
1d
Critical
1
Performance Indicator
Average wait time at Long Island City licensing facility (hours: minutes)
Actual Fy14
0:28
Actual Fy15
0:16
Actual Fy16
0:25
Target Fy17
0:25
Target Fy18
0:25
4 Month Actual Fy16
0:22
4 Month Actual Fy17
0:23
TLC
Agency: TLC • Pmmr Goal: 1d • Critical: 0
Agency
TLC
Pmmr Goal
1d
Critical
0
Performance Indicator
TLC driver licenses issued
Actual Fy14
69,957
Actual Fy15
91,485
Actual Fy16
97,401
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
30,711
4 Month Actual Fy17
29,627
TLC
Agency: TLC • Pmmr Goal: 1d • Critical: 0
Agency
TLC
Pmmr Goal
1d
Critical
0
Performance Indicator
- New licenses issued
Actual Fy14
19,991
Actual Fy15
34,981
Actual Fy16
29,870
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
7,877
4 Month Actual Fy17
9,259
TLC
Agency: TLC • Pmmr Goal: 1d • Critical: 0
Agency
TLC
Pmmr Goal
1d
Critical
0
Performance Indicator
For-hire base licenses issued
Actual Fy14
291
Actual Fy15
263
Actual Fy16
284
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
78
4 Month Actual Fy17
95
TLC
Agency: TLC • Pmmr Goal: 1d • Critical: 0
Agency
TLC
Pmmr Goal
1d
Critical
0
Performance Indicator
For-hire vehicle owners' licenses issued
Actual Fy14
32,872
Actual Fy15
44,164
Actual Fy16
50,836
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
15,738
4 Month Actual Fy17
21,002
TLC
Agency: TLC • Pmmr Goal: 1d • Critical: 0
Agency
TLC
Pmmr Goal
1d
Critical
0
Performance Indicator
Average time to receive a new driver license from initial application (calendar days)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
63.1
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
59.1
4 Month Actual Fy17
59.8
TLC
Agency: TLC • Pmmr Goal: 1d • Critical: 0
Agency
TLC
Pmmr Goal
1d
Critical
0
Performance Indicator
- Average agency processing time
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
19.9
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
23.2
4 Month Actual Fy17
12.1
TLC
Agency: TLC • Pmmr Goal: 1d • Critical: 1
Agency
TLC
Pmmr Goal
1d
Critical
1
Performance Indicator
Average time to conduct a safety and emissions inspection of a medallion taxi (hours:minutes)
Actual Fy14
0:53
Actual Fy15
0:50
Actual Fy16
0:48
Target Fy17
1:00
Target Fy18
1:00
4 Month Actual Fy16
0:42
4 Month Actual Fy17
1:01
TLC
Agency: TLC • Pmmr Goal: 1d • Critical: 1
Agency
TLC
Pmmr Goal
1d
Critical
1
Performance Indicator
Average time to conduct a safety and emissions inspection of a FHV (hours:minutes)
Actual Fy14
1:00
Actual Fy15
0:57
Actual Fy16
0:49
Target Fy17
1:00
Target Fy18
1:00
4 Month Actual Fy16
0:42
4 Month Actual Fy17
1:14
TLC
Agency: TLC • Pmmr Goal: 1d • Critical: 1
Agency
TLC
Pmmr Goal
1d
Critical
1
Performance Indicator
Average time to conduct a safety and emissions inspection of a Boro Taxi (hours:minutes)
Actual Fy14
0:57
Actual Fy15
0:55
Actual Fy16
0:51
Target Fy17
1:00
Target Fy18
1:00
4 Month Actual Fy16
0:46
4 Month Actual Fy17
1:15
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