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FY 2017 PMMR Data Extract
City Government
Dataset a6zp-tcs3
11 fields
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Dataset fields
Agency
PMMR Goal
Critical
Performance Indicator
Actual FY14
Actual FY15
Actual FY16
Target FY17
Target FY18
4-Month Actual FY16
4-Month Actual FY17
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Showing 34 real records
TLC
Agency: TLC • Pmmr Goal: 1e • Critical: 0
Agency
TLC
Pmmr Goal
1e
Critical
0
Performance Indicator
- Complaints that were eligible for prosecution
Actual Fy14
7,605
Actual Fy15
7,921
Actual Fy16
10,227
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,748
4 Month Actual Fy17
3,312
TLC
Agency: TLC • Pmmr Goal: 2a • Critical: 0
Agency
TLC
Pmmr Goal
2a
Critical
0
Performance Indicator
Medallion vehicles
Actual Fy14
13,587
Actual Fy15
13,587
Actual Fy16
13,587
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
13,587
4 Month Actual Fy17
13,587
TLC
Agency: TLC • Pmmr Goal: 2a • Critical: 0
Agency
TLC
Pmmr Goal
2a
Critical
0
Performance Indicator
For-hire vehicles
Actual Fy14
51,145
Actual Fy15
65,016
Actual Fy16
78,814
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
71,219
4 Month Actual Fy17
84,097
TLC
Agency: TLC • Pmmr Goal: 2a • Critical: 0
Agency
TLC
Pmmr Goal
2a
Critical
0
Performance Indicator
- Boro Taxis
Actual Fy14
5,048
Actual Fy15
7,077
Actual Fy16
7,237
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
7,325
4 Month Actual Fy17
6,879
TLC
Agency: TLC • Pmmr Goal: 3a • Critical: 0
Agency
TLC
Pmmr Goal
3a
Critical
0
Performance Indicator
E-mails sent to an agency (through NYC.gov or a publicized agency e-mail address)
Actual Fy14
4,003
Actual Fy15
4,096
Actual Fy16
NA
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
TLC
Agency: TLC • Pmmr Goal: 3a • Critical: 0
Agency
TLC
Pmmr Goal
3a
Critical
0
Performance Indicator
E-mails responded to in 14 days (%)
Actual Fy14
93%
Actual Fy15
99%
Actual Fy16
NA
Target Fy17
80%
Target Fy18
80%
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
TLC
Agency: TLC • Pmmr Goal: 3a • Critical: 0
Agency
TLC
Pmmr Goal
3a
Critical
0
Performance Indicator
Letters sent to an agency
Actual Fy14
110
Actual Fy15
63
Actual Fy16
NA
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
151
TLC
Agency: TLC • Pmmr Goal: 3a • Critical: 0
Agency
TLC
Pmmr Goal
3a
Critical
0
Performance Indicator
Letters responded to in 14 days (%)
Actual Fy14
92%
Actual Fy15
99%
Actual Fy16
NA
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
NA
4 Month Actual Fy17
86%
TLC
Agency: TLC • Pmmr Goal: 3a • Critical: 0
Agency
TLC
Pmmr Goal
3a
Critical
0
Performance Indicator
Calls made to agency call center
Actual Fy14
483,517
Actual Fy15
431,434
Actual Fy16
752,927
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
287,900
4 Month Actual Fy17
293,584
TLC
Agency: TLC • Pmmr Goal: 3a • Critical: 0
Agency
TLC
Pmmr Goal
3a
Critical
0
Performance Indicator
Average call wait time (minutes:seconds)
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
22:49
TLC
Agency: TLC • Pmmr Goal: 3a • Critical: 0
Agency
TLC
Pmmr Goal
3a
Critical
0
Performance Indicator
Completed customer requests for interpretation
Actual Fy14
5,721
Actual Fy15
5,336
Actual Fy16
6,880
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
TLC
Agency: TLC • Pmmr Goal: 3a • Critical: 0
Agency
TLC
Pmmr Goal
3a
Critical
0
Performance Indicator
Visits made to an agency walk-in facility
Actual Fy14
128,705
Actual Fy15
234,699
Actual Fy16
257,834
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
85,528
4 Month Actual Fy17
57,886
TLC
Agency: TLC • Pmmr Goal: 3a • Critical: 0
Agency
TLC
Pmmr Goal
3a
Critical
0
Performance Indicator
CORE customer experience rating (1-100)
Actual Fy14
87
Actual Fy15
88
Actual Fy16
98
Target Fy17
80
Target Fy18
80
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
TLC
Agency: TLC • Pmmr Goal: 3b • Critical: 0
Agency
TLC
Pmmr Goal
3b
Critical
0
Performance Indicator
For Hire Vehicle Complaint - # of Service Requests
Actual Fy14
2,167
Actual Fy15
2,885
Actual Fy16
4,316
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
1,235
4 Month Actual Fy17
1,691
TLC
Agency: TLC • Pmmr Goal: 3b • Critical: 0
Agency
TLC
Pmmr Goal
3b
Critical
0
Performance Indicator
Percent meeting time to first action - For-hire Vehicle Complaint (14 days)
Actual Fy14
96%
Actual Fy15
61%
Actual Fy16
88%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
73%
4 Month Actual Fy17
96%
TLC
Agency: TLC • Pmmr Goal: 3b • Critical: 0
Agency
TLC
Pmmr Goal
3b
Critical
0
Performance Indicator
Lost Property - # of Service Requests
Actual Fy14
43,854
Actual Fy15
39,389
Actual Fy16
34,829
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
12,104
4 Month Actual Fy17
10,071
TLC
Agency: TLC • Pmmr Goal: 3b • Critical: 0
Agency
TLC
Pmmr Goal
3b
Critical
0
Performance Indicator
Percent meeting time to first action - Lost Property (7 days)
Actual Fy14
87%
Actual Fy15
86%
Actual Fy16
72%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
86%
4 Month Actual Fy17
81%
TLC
Agency: TLC • Pmmr Goal: 3b • Critical: 0
Agency
TLC
Pmmr Goal
3b
Critical
0
Performance Indicator
Miscellaneous Comments - # of Service Requests
Actual Fy14
204
Actual Fy15
253
Actual Fy16
329
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
112
4 Month Actual Fy17
123
TLC
Agency: TLC • Pmmr Goal: 3b • Critical: 0
Agency
TLC
Pmmr Goal
3b
Critical
0
Performance Indicator
Percent meeting time to first action - Miscellaneous Comments (14 days)
Actual Fy14
84%
Actual Fy15
98%
Actual Fy16
84%
Target Fy17
60%
Target Fy18
60%
4 Month Actual Fy16
94%
4 Month Actual Fy17
89%
TLC
Agency: TLC • Pmmr Goal: 3b • Critical: 0
Agency
TLC
Pmmr Goal
3b
Critical
0
Performance Indicator
Request for Information - # of Service Requests
Actual Fy14
2,029
Actual Fy15
2,005
Actual Fy16
3,761
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
971
4 Month Actual Fy17
1,653
TLC
Agency: TLC • Pmmr Goal: 3b • Critical: 0
Agency
TLC
Pmmr Goal
3b
Critical
0
Performance Indicator
Percent meeting time to first action - Request for Information (14 days)
Actual Fy14
90%
Actual Fy15
98%
Actual Fy16
83%
Target Fy17
60%
Target Fy18
60%
4 Month Actual Fy16
95%
4 Month Actual Fy17
84%
TLC
Agency: TLC • Pmmr Goal: 3b • Critical: 0
Agency
TLC
Pmmr Goal
3b
Critical
0
Performance Indicator
Taxi Complaint - # of Service Requests
Actual Fy14
13,965
Actual Fy15
14,634
Actual Fy16
18,391
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
5,849
4 Month Actual Fy17
5,457
TLC
Agency: TLC • Pmmr Goal: 3b • Critical: 0
Agency
TLC
Pmmr Goal
3b
Critical
0
Performance Indicator
Percent meeting time to first action - Taxi Complaint (14 days)
Actual Fy14
94%
Actual Fy15
61%
Actual Fy16
86%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
70%
4 Month Actual Fy17
97%
DOB
Agency: DOB • Pmmr Goal: 1c • Critical: 0
Agency
DOB
Pmmr Goal
1c
Critical
0
Performance Indicator
Average wait time for a construction inspection (days)
Actual Fy14
3.4
Actual Fy15
3.6
Actual Fy16
3.8
Target Fy17
4.5
Target Fy18
4.5
4 Month Actual Fy16
4.2
4 Month Actual Fy17
2.7
TLC
Agency: TLC • Pmmr Goal: 1e • Critical: 1
Agency
TLC
Pmmr Goal
1e
Critical
1
Performance Indicator
Average time to close a consumer complaint (calendar days): TLC driver
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
34.7
Target Fy17
50.0
Target Fy18
50.0
4 Month Actual Fy16
39.5
4 Month Actual Fy17
31.8
DOB
Agency: DOB • Pmmr Goal: 1c • Critical: 0
Agency
DOB
Pmmr Goal
1c
Critical
0
Performance Indicator
Average wait time for an electrical inspection (days)
Actual Fy14
6.1
Actual Fy15
5.2
Actual Fy16
6.4
Target Fy17
6.0
Target Fy18
6.0
4 Month Actual Fy16
4.4
4 Month Actual Fy17
6.1
TLC
Agency: TLC • Pmmr Goal: 1e • Critical: 0
Agency
TLC
Pmmr Goal
1e
Critical
0
Performance Indicator
TLC driver complaints received
Actual Fy14
20,075
Actual Fy15
19,257
Actual Fy16
23,927
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
8,602
4 Month Actual Fy17
7,332
DCA
Agency: DCA • Pmmr Goal: 1c • Critical: 0
Agency
DCA
Pmmr Goal
1c
Critical
0
Performance Indicator
Total settlements ($000)
Actual Fy14
$9,395
Actual Fy15
$7,542
Actual Fy16
$8,324
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$2,045
4 Month Actual Fy17
$2,015
DHS
Agency: DHS • Pmmr Goal: 2b • Critical: 0
Agency
DHS
Pmmr Goal
2b
Critical
0
Performance Indicator
Violent critical incidents in the families with children shelter system, per 1,000 residents
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
0.7
DHS
Agency: DHS • Pmmr Goal: 2b • Critical: 1
Agency
DHS
Pmmr Goal
2b
Critical
1
Performance Indicator
Critical incidents in the families with children shelter system, per 1,000 residents
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
NA
4 Month Actual Fy17
0.8
DHS
Agency: DHS • Pmmr Goal: 2b • Critical: 1
Agency
DHS
Pmmr Goal
2b
Critical
1
Performance Indicator
Critical incidents in the adult family shelter system, per 1,000 residents
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
NA
4 Month Actual Fy17
1.9
DHS
Agency: DHS • Pmmr Goal: 2b • Critical: 1
Agency
DHS
Pmmr Goal
2b
Critical
1
Performance Indicator
Critical incidents in the adult shelter system, per 1,000 residents
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
NA
4 Month Actual Fy17
2.2
DHS
Agency: DHS • Pmmr Goal: 2b • Critical: 0
Agency
DHS
Pmmr Goal
2b
Critical
0
Performance Indicator
Violent critical incidents in the adult shelter system, per 1,000 residents
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
1.5
DHS
Agency: DHS • Pmmr Goal: 2b • Critical: 0
Agency
DHS
Pmmr Goal
2b
Critical
0
Performance Indicator
Violent critical incidents in the adult family shelter system, per 1,000 residents
Actual Fy14
NA
Actual Fy15
NA
Actual Fy16
NA
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
1.3
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