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FY 2017 PMMR Data Extract
City Government
Dataset a6zp-tcs3
11 fields
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Dataset fields
Agency
PMMR Goal
Critical
Performance Indicator
Actual FY14
Actual FY15
Actual FY16
Target FY17
Target FY18
4-Month Actual FY16
4-Month Actual FY17
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DCA
Agency: DCA • Pmmr Goal: 1b • Critical: 0
Agency
DCA
Pmmr Goal
1b
Critical
0
Performance Indicator
Weights and Measures Law compliance rate - fuel trucks (%)
Actual Fy14
78%
Actual Fy15
70%
Actual Fy16
68%
Target Fy17
72%
Target Fy18
72%
4 Month Actual Fy16
68%
4 Month Actual Fy17
70%
DCA
Agency: DCA • Pmmr Goal: 1b • Critical: 1
Agency
DCA
Pmmr Goal
1b
Critical
1
Performance Indicator
Inspected stores complying with tobacco regulations (%)
Actual Fy14
92%
Actual Fy15
92%
Actual Fy16
93%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
96%
4 Month Actual Fy17
89%
DCA
Agency: DCA • Pmmr Goal: 1b • Critical: 0
Agency
DCA
Pmmr Goal
1b
Critical
0
Performance Indicator
Compliance on follow-up inspections after a previous tobacco violation (%)
Actual Fy14
92%
Actual Fy15
92%
Actual Fy16
94%
Target Fy17
90%
Target Fy18
90%
4 Month Actual Fy16
95%
4 Month Actual Fy17
89%
DCA
Agency: DCA • Pmmr Goal: 1c • Critical: 1
Agency
DCA
Pmmr Goal
1c
Critical
1
Performance Indicator
Number of fines collected within 45 days of assessment (%)
Actual Fy14
81%
Actual Fy15
82%
Actual Fy16
89%
Target Fy17
80%
Target Fy18
80%
4 Month Actual Fy16
83%
4 Month Actual Fy17
87%
DCA
Agency: DCA • Pmmr Goal: 2a • Critical: 1
Agency
DCA
Pmmr Goal
2a
Critical
1
Performance Indicator
Basic license application - Average processing time (days)
Actual Fy14
3
Actual Fy15
2
Actual Fy16
2
Target Fy17
4
Target Fy18
4
4 Month Actual Fy16
2
4 Month Actual Fy17
3
DCA
Agency: DCA • Pmmr Goal: 2a • Critical: 0
Agency
DCA
Pmmr Goal
2a
Critical
0
Performance Indicator
Basic license applications received
Actual Fy14
42,676
Actual Fy15
29,175
Actual Fy16
27,973
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
6,300
4 Month Actual Fy17
6,831
DCA
Agency: DCA • Pmmr Goal: 2a • Critical: 0
Agency
DCA
Pmmr Goal
2a
Critical
0
Performance Indicator
Basic license applications issued
Actual Fy14
40,433
Actual Fy15
26,687
Actual Fy16
24,506
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
5,732
4 Month Actual Fy17
5,369
DCA
Agency: DCA • Pmmr Goal: 2a • Critical: 0
Agency
DCA
Pmmr Goal
2a
Critical
0
Performance Indicator
License applications received online (%)
Actual Fy14
19%
Actual Fy15
20%
Actual Fy16
18%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
19%
4 Month Actual Fy17
22%
DCA
Agency: DCA • Pmmr Goal: 2a • Critical: 0
Agency
DCA
Pmmr Goal
2a
Critical
0
Performance Indicator
- New licenses (%)
Actual Fy14
21%
Actual Fy15
20%
Actual Fy16
24%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
22%
4 Month Actual Fy17
19%
DCA
Agency: DCA • Pmmr Goal: 2a • Critical: 1
Agency
DCA
Pmmr Goal
2a
Critical
1
Performance Indicator
Licensing Center wait time (minutes)
Actual Fy14
16
Actual Fy15
13
Actual Fy16
8
Target Fy17
15
Target Fy18
15
4 Month Actual Fy16
8
4 Month Actual Fy17
5
DCA
Agency: DCA • Pmmr Goal: 2a • Critical: 0
Agency
DCA
Pmmr Goal
2a
Critical
0
Performance Indicator
Customer volume at Licensing Center
Actual Fy14
94,683
Actual Fy15
94,940
Actual Fy16
100,348
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
34,185
4 Month Actual Fy17
38,934
DCA
Agency: DCA • Pmmr Goal: 2b • Critical: 0
Agency
DCA
Pmmr Goal
2b
Critical
0
Performance Indicator
Businesses educated through direct outreach
Actual Fy14
34,865
Actual Fy15
22,659
Actual Fy16
17,072
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DCA
Agency: DCA • Pmmr Goal: 3a • Critical: 0
Agency
DCA
Pmmr Goal
3a
Critical
0
Performance Indicator
Clients served at Financial Empowerment Centers
Actual Fy14
8,302
Actual Fy15
10,479
Actual Fy16
10,290
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
3,984
4 Month Actual Fy17
3,799
DCA
Agency: DCA • Pmmr Goal: 3a • Critical: 0
Agency
DCA
Pmmr Goal
3a
Critical
0
Performance Indicator
Financial Empowerment Center clients - Percent achieving measurable success (%)
Actual Fy14
NA
Actual Fy15
34.0%
Actual Fy16
40.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DCA
Agency: DCA • Pmmr Goal: 3a • Critical: 0
Agency
DCA
Pmmr Goal
3a
Critical
0
Performance Indicator
- Total debt reduced ($000) (cumulative)
Actual Fy14
$23,893
Actual Fy15
$33,088
Actual Fy16
$43,125
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$36,490
4 Month Actual Fy17
$46,167
DCA
Agency: DCA • Pmmr Goal: 3a • Critical: 0
Agency
DCA
Pmmr Goal
3a
Critical
0
Performance Indicator
- Total savings accumulated ($) (cumulative)
Actual Fy14
$2,987,936
Actual Fy15
$3,596,836
Actual Fy16
$4,094,324
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$4,024,073
4 Month Actual Fy17
$4,142,088
DCA
Agency: DCA • Pmmr Goal: 3a • Critical: 0
Agency
DCA
Pmmr Goal
3a
Critical
0
Performance Indicator
Tax returns filed through citywide Tax Credit Campaign
Actual Fy14
96,611
Actual Fy15
153,365
Actual Fy16
162,583
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DCA
Agency: DCA • Pmmr Goal: 4a • Critical: 0
Agency
DCA
Pmmr Goal
4a
Critical
0
Performance Indicator
Paid Sick Leave (PSL) complaints received
Actual Fy14
NA
Actual Fy15
583
Actual Fy16
335
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
116
4 Month Actual Fy17
96
DCA
Agency: DCA • Pmmr Goal: 4a • Critical: 0
Agency
DCA
Pmmr Goal
4a
Critical
0
Performance Indicator
PSL complaints closed
Actual Fy14
NA
Actual Fy15
369
Actual Fy16
403
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
197
4 Month Actual Fy17
72
DCA
Agency: DCA • Pmmr Goal: 4a • Critical: 1
Agency
DCA
Pmmr Goal
4a
Critical
1
Performance Indicator
Average time to resolve all PSL complaints (calendar days)
Actual Fy14
NA
Actual Fy15
33
Actual Fy16
101
Target Fy17
↓
Target Fy18
↓
4 Month Actual Fy16
85
4 Month Actual Fy17
131
DCA
Agency: DCA • Pmmr Goal: 4a • Critical: 0
Agency
DCA
Pmmr Goal
4a
Critical
0
Performance Indicator
Employees receiving restitution
Actual Fy14
NA
Actual Fy15
97
Actual Fy16
13,675
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
7,939
4 Month Actual Fy17
740
DCA
Agency: DCA • Pmmr Goal: 4a • Critical: 0
Agency
DCA
Pmmr Goal
4a
Critical
0
Performance Indicator
Total amount of employee restitution ($)
Actual Fy14
NA
Actual Fy15
$54,961
Actual Fy16
$2,123,391
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$590,556
4 Month Actual Fy17
$384,254
DCA
Agency: DCA • Pmmr Goal: 4a • Critical: 0
Agency
DCA
Pmmr Goal
4a
Critical
0
Performance Indicator
Total amount of PSL fines ($)
Actual Fy14
NA
Actual Fy15
$50,050
Actual Fy16
$1,201,468
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
$315,377
4 Month Actual Fy17
$167,689
DCA
Agency: DCA • Pmmr Goal: 5a • Critical: 0
Agency
DCA
Pmmr Goal
5a
Critical
0
Performance Indicator
Visits made to an agency walk-in facility
Actual Fy14
103,877
Actual Fy15
100,428
Actual Fy16
104,769
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DCA
Agency: DCA • Pmmr Goal: 5a • Critical: 0
Agency
DCA
Pmmr Goal
5a
Critical
0
Performance Indicator
Average customer in-person wait time (minutes)
Actual Fy14
16
Actual Fy15
13
Actual Fy16
9
Target Fy17
17
Target Fy18
17
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DCA
Agency: DCA • Pmmr Goal: 5a • Critical: 0
Agency
DCA
Pmmr Goal
5a
Critical
0
Performance Indicator
Completed customer requests for interpretation
Actual Fy14
2,536
Actual Fy15
3,377
Actual Fy16
3,861
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DCA
Agency: DCA • Pmmr Goal: 5a • Critical: 0
Agency
DCA
Pmmr Goal
5a
Critical
0
Performance Indicator
CORE customer experience rating (0-100)
Actual Fy14
94
Actual Fy15
95
Actual Fy16
98
Target Fy17
83
Target Fy18
83
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DCA
Agency: DCA • Pmmr Goal: 5a • Critical: 0
Agency
DCA
Pmmr Goal
5a
Critical
0
Performance Indicator
Percent meeting time to first action - Consumer Complaint - Exchange/Refund/Return (4 days)
Actual Fy14
70%
Actual Fy15
83%
Actual Fy16
93%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
85%
4 Month Actual Fy17
98%
DCA
Agency: DCA • Pmmr Goal: 5a • Critical: 0
Agency
DCA
Pmmr Goal
5a
Critical
0
Performance Indicator
Percent meeting time to first action - Consumer Complaint - Non-Delivery Goods/Services (4 days)
Actual Fy14
71%
Actual Fy15
82%
Actual Fy16
92%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
81%
4 Month Actual Fy17
98%
DCA
Agency: DCA • Pmmr Goal: 5a • Critical: 0
Agency
DCA
Pmmr Goal
5a
Critical
0
Performance Indicator
Percent meeting time to first action - DCA / DOHMH New License Application Request - General Street Vendor License (7 days)
Actual Fy14
92%
Actual Fy15
65%
Actual Fy16
78%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
59%
4 Month Actual Fy17
87%
DCA
Agency: DCA • Pmmr Goal: 5b • Critical: 0
Agency
DCA
Pmmr Goal
5b
Critical
0
Performance Indicator
Consumer Complaint - Exchange/Refund/Return - # of Service Requests
Actual Fy14
2,603
Actual Fy15
2,579
Actual Fy16
2,526
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
937
4 Month Actual Fy17
783
DCA
Agency: DCA • Pmmr Goal: 5b • Critical: 0
Agency
DCA
Pmmr Goal
5b
Critical
0
Performance Indicator
Consumer Complaint - False Advertising - # of Service Requests
Actual Fy14
1,911
Actual Fy15
1,670
Actual Fy16
1,532
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
565
4 Month Actual Fy17
498
DCA
Agency: DCA • Pmmr Goal: 5b • Critical: 0
Agency
DCA
Pmmr Goal
5b
Critical
0
Performance Indicator
Percent meeting time to first action - Consumer Complaint - False Advertising (4 days)
Actual Fy14
69%
Actual Fy15
84%
Actual Fy16
91%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
81%
4 Month Actual Fy17
96%
DCA
Agency: DCA • Pmmr Goal: 5b • Critical: 0
Agency
DCA
Pmmr Goal
5b
Critical
0
Performance Indicator
Consumer Complaint - Non-Delivery Goods/Services - # of Service Requests
Actual Fy14
2,293
Actual Fy15
2,227
Actual Fy16
2,042
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
782
4 Month Actual Fy17
614
DCA
Agency: DCA • Pmmr Goal: 5b • Critical: 0
Agency
DCA
Pmmr Goal
5b
Critical
0
Performance Indicator
Consumer Complaint - Overcharge - # of Service Requests
Actual Fy14
1,679
Actual Fy15
1,872
Actual Fy16
1,949
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
718
4 Month Actual Fy17
639
DCA
Agency: DCA • Pmmr Goal: 5b • Critical: 0
Agency
DCA
Pmmr Goal
5b
Critical
0
Performance Indicator
Percent meeting time to first action - Consumer Complaint - Overcharge (4 days)
Actual Fy14
71%
Actual Fy15
82%
Actual Fy16
93%
Target Fy17
85%
Target Fy18
85%
4 Month Actual Fy16
82%
4 Month Actual Fy17
97%
DCA
Agency: DCA • Pmmr Goal: 5b • Critical: 0
Agency
DCA
Pmmr Goal
5b
Critical
0
Performance Indicator
DCA / DOHMH New License Application Request - General Street Vendor License - # of Service Requests
Actual Fy14
342
Actual Fy15
301
Actual Fy16
263
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
99
4 Month Actual Fy17
97
DCAS
Agency: DCAS • Pmmr Goal: 1a • Critical: 0
Agency
DCAS
Pmmr Goal
1a
Critical
0
Performance Indicator
Applications received for open competitive civil service exams
Actual Fy14
74,700
Actual Fy15
184,849
Actual Fy16
79,878
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
21,774
4 Month Actual Fy17
33,866
DCAS
Agency: DCAS • Pmmr Goal: 1a • Critical: 0
Agency
DCAS
Pmmr Goal
1a
Critical
0
Performance Indicator
Employment applications received via NYC Jobs
Actual Fy14
679,785
Actual Fy15
925,054
Actual Fy16
952,641
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
NA
4 Month Actual Fy17
NA
DCAS
Agency: DCAS • Pmmr Goal: 1b • Critical: 1
Agency
DCAS
Pmmr Goal
1b
Critical
1
Performance Indicator
New hires - White (%)
Actual Fy14
23.2%
Actual Fy15
23.9%
Actual Fy16
23.0%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
28.7%
4 Month Actual Fy17
23.0%
DCAS
Agency: DCAS • Pmmr Goal: 1b • Critical: 1
Agency
DCAS
Pmmr Goal
1b
Critical
1
Performance Indicator
New hires - Black (%)
Actual Fy14
38.8%
Actual Fy15
40.8%
Actual Fy16
36.8%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
38.0%
4 Month Actual Fy17
43.8%
DCAS
Agency: DCAS • Pmmr Goal: 1b • Critical: 1
Agency
DCAS
Pmmr Goal
1b
Critical
1
Performance Indicator
New hires - Hispanic (%)
Actual Fy14
19.4%
Actual Fy15
19.8%
Actual Fy16
19.5%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
22.2%
4 Month Actual Fy17
21.4%
DCAS
Agency: DCAS • Pmmr Goal: 1b • Critical: 1
Agency
DCAS
Pmmr Goal
1b
Critical
1
Performance Indicator
New hires - Asian/Pacific Islander (%)
Actual Fy14
6.8%
Actual Fy15
7.2%
Actual Fy16
7.5%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
8.7%
4 Month Actual Fy17
8.7%
DCAS
Agency: DCAS • Pmmr Goal: 1b • Critical: 1
Agency
DCAS
Pmmr Goal
1b
Critical
1
Performance Indicator
New hires - Native American (%)
Actual Fy14
0.4%
Actual Fy15
0.4%
Actual Fy16
0.4%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
0.4%
4 Month Actual Fy17
0.4%
DCAS
Agency: DCAS • Pmmr Goal: 1b • Critical: 0
Agency
DCAS
Pmmr Goal
1b
Critical
0
Performance Indicator
New hires - Unspecified (%)
Actual Fy14
11.5%
Actual Fy15
7.9%
Actual Fy16
12.9%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
2.0%
4 Month Actual Fy17
2.7%
DCAS
Agency: DCAS • Pmmr Goal: 1b • Critical: 1
Agency
DCAS
Pmmr Goal
1b
Critical
1
Performance Indicator
New hires - Male (%)
Actual Fy14
57.2%
Actual Fy15
53.7%
Actual Fy16
59.3%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
57.8%
4 Month Actual Fy17
51.3%
DCAS
Agency: DCAS • Pmmr Goal: 1b • Critical: 1
Agency
DCAS
Pmmr Goal
1b
Critical
1
Performance Indicator
New hires - Female (%)
Actual Fy14
42.8%
Actual Fy15
46.3%
Actual Fy16
40.7%
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
42.2%
4 Month Actual Fy17
48.7%
DCAS
Agency: DCAS • Pmmr Goal: 1c • Critical: 1
Agency
DCAS
Pmmr Goal
1c
Critical
1
Performance Indicator
Exams administered on schedule (%)
Actual Fy14
100%
Actual Fy15
100%
Actual Fy16
100%
Target Fy17
100%
Target Fy18
100%
4 Month Actual Fy16
100%
4 Month Actual Fy17
100%
DCAS
Agency: DCAS • Pmmr Goal: 1c • Critical: 1
Agency
DCAS
Pmmr Goal
1c
Critical
1
Performance Indicator
Median time from exam administration to exam results completion (days)
Actual Fy14
251
Actual Fy15
209
Actual Fy16
343
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
310
4 Month Actual Fy17
426
DCAS
Agency: DCAS • Pmmr Goal: 1c • Critical: 0
Agency
DCAS
Pmmr Goal
1c
Critical
0
Performance Indicator
Eligible lists established
Actual Fy14
140
Actual Fy15
106
Actual Fy16
135
Target Fy17
*
Target Fy18
*
4 Month Actual Fy16
38
4 Month Actual Fy17
58
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