311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

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Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics or Appliance Repair
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics or Appliance Repair
Additional Details
Price Gouging
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Price Gouging
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Price Not Posted or Inaccurate
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Receipt Inaccurate, Incomplete, or Not Given
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Refund or Return Policy Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Realistic Toy Gun
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Spray Paint Product Display
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Spray Paint Sold to Minor
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Used or Refurbished Goods Sold as New
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Box Cutter Sold to Minor
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Box Cutter Product Display
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Cash Payment Not Accepted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Air Conditioning Law Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Air Conditioning on with Door Open
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Goods Damaged or Defective
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Goods or Services Not Delivered
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Laser Pointer Sold to Minor
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Layaway Terms Not Provided
Sla Days
4 days
Department of Education
Agency: Department of Education • Problem: School Maintenance • Problem Details: Air Conditioning Problem
Agency
Department of Education
Problem
School Maintenance
Problem Details
Air Conditioning Problem
Additional Details
No Air Conditioning
Sla Days
7 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Electronics Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Electronics Store
Additional Details
Laser Pointer Product Display
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Employment Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Employment Agency
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Employment Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Employment Agency
Additional Details
Goods or Services Not Delivered
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Employment Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Employment Agency
Additional Details
Fees or Surcharges Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Employment Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Employment Agency
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Employment Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Employment Agency
Additional Details
Cash Payment Not Accepted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Employment Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Employment Agency
Additional Details
Contract Dispute
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Employment Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Employment Agency
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Employment Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Employment Agency
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Employment Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Employment Agency
Additional Details
Payment Demanded Up-Front
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Employment Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Employment Agency
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Financial Education Network
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Financial Education Network
Additional Details
Closed Without Notice
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Financial Education Network
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Financial Education Network
Additional Details
Dissatisfaction with Provider
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: For-Profit College or University
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
For-Profit College or University
Additional Details
Dissatisfaction with Provider
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: For-Profit College or University
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
For-Profit College or University
Additional Details
Closed Without Notice
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: For-Profit College or University
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
For-Profit College or University
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: For-Profit College or University
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
For-Profit College or University
Additional Details
Billing Dispute
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: For-Profit College or University
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
For-Profit College or University
Additional Details
Fees or Surcharges Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: For-Profit College or University
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
For-Profit College or University
Additional Details
Goods or Services Not Delivered
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: For-Profit College or University
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
For-Profit College or University
Additional Details
High-Pressure Sales
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: For-Profit College or University
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
For-Profit College or University
Additional Details
Loan Terms Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: For-Profit College or University
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
For-Profit College or University
Additional Details
Refund or Return Policy Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Funeral Home
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Funeral Home
Additional Details
Refund or Return Policy Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Funeral Home
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Funeral Home
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Funeral Home
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Funeral Home
Additional Details
Price Not Posted or Inaccurate
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Funeral Home
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Funeral Home
Additional Details
Overcharge
Sla Days
4 days