311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

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Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Supermarket or Grocery Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Supermarket or Grocery Store
Additional Details
Air Conditioning Law Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Supermarket or Grocery Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Supermarket or Grocery Store
Additional Details
Cash Payment Not Accepted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Supermarket or Grocery Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Supermarket or Grocery Store
Additional Details
Calorie Signs Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Supermarket or Grocery Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Supermarket or Grocery Store
Additional Details
Box Cutter Product Display
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Supermarket or Grocery Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Supermarket or Grocery Store
Additional Details
Box Cutter Sold to Minor
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tax Preparation Services
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tax Preparation Services
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tax Preparation Services
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tax Preparation Services
Additional Details
Contract Canceled Without Notice
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tax Preparation Services
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tax Preparation Services
Additional Details
Customer Data Shared Without Consent
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tax Preparation Services
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tax Preparation Services
Additional Details
Consumer Bill of Rights Not Posted or Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tax Preparation Services
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tax Preparation Services
Additional Details
Closed Without Notice
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tax Preparation Services
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tax Preparation Services
Additional Details
Documents Inaccurate or Missing
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tax Preparation Services
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tax Preparation Services
Additional Details
Fees or Surcharges Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tax Preparation Services
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tax Preparation Services
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tax Preparation Services
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tax Preparation Services
Additional Details
Tax Documents Not Filed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Tip Required
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Restaurant Listed Without Consent
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Phone Number Not Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Receipt Inaccurate, Incomplete, or Not Given
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Refund or Return Policy Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Price Not Posted or Inaccurate
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Fees or Surcharges Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Goods or Services Not Delivered
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Disclosures Not Made
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Customer Data Shared Without Consent
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Data Not Shared with Restaurant
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Third-Party Food Delivery Service
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Third-Party Food Delivery Service
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Ticket Seller
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Ticket Seller
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Ticket Seller
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Ticket Seller
Additional Details
Harassment or Aggressive Sales Tactics
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Ticket Seller
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Ticket Seller
Additional Details
Fees or Surcharges Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Ticket Seller
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Ticket Seller
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Ticket Seller
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Ticket Seller
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Ticket Seller
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Ticket Seller
Additional Details
Seating Location or Quality Misrepresented
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Ticket Seller
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Ticket Seller
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tobacco Sales
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tobacco Sales
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tobacco Sales
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tobacco Sales
Additional Details
Sold to Minor
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tobacco Sales
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tobacco Sales
Additional Details
Flavored Tobacco Products Sold
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tobacco Sales
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tobacco Sales
Additional Details
Illegal Pricing or Packaging
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tobacco Sales
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tobacco Sales
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tobacco Sales
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tobacco Sales
Additional Details
Age Restrictions Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Bus
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Bus
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Bus
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Bus
Additional Details
Audio Device Damaged
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Bus
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Bus
Additional Details
Cancelation Without Notice
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Bus
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Bus
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Bus
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Bus
Additional Details
Goods or Services Not Delivered
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Bus
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Bus
Additional Details
Fees or Surcharges Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Bus
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Bus
Additional Details
Unlicensed
Sla Days
4 days