311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

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Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Bus
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Bus
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Guide
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Guide
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Guide
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Guide
Additional Details
Goods or Services Not Delivered
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Guide
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Guide
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tour Guide
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tour Guide
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Billing Dispute
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Cars Parked on Sidewalk or Street
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Cash Payment Not Accepted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Contact Sign Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Demand for Cash Payment
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Towing Illegal or Unfair
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Vehicle Damage
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Refund or Return Policy Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Receipt Inaccurate, Incomplete, or Not Given
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Tow Truck Company
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Tow Truck Company
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Travel Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Travel Agency
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Travel Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Travel Agency
Additional Details
Refund or Return Policy Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Travel Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Travel Agency
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Travel Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Travel Agency
Additional Details
Goods or Services Not Delivered
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Travel Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Travel Agency
Additional Details
Fees or Surcharges Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Travel Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Travel Agency
Additional Details
Contract Dispute
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Travel Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Travel Agency
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Air Conditioning Law Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Air Conditioning on with Door Open
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Cash Payment Not Accepted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Cars Parked on Sidewalk or Street
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Contract Terms Misleading or Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Contract or Billing Dispute
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Consumer Bill of Rights Not Posted or Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Fees or Surcharges Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Goods or Services Not Delivered
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Language Assistance Not Posted or Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Loan Terms Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Receipt Inaccurate, Incomplete, or Not Given
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Warranty Not Honored
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Title Not Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Car Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Car Dealer
Additional Details
Repair History Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Goods Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Goods Dealer
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Goods Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Goods Dealer
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Goods Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Goods Dealer
Additional Details
Pawn Ticket Inaccurate, Incomplete, or Not Given
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Goods Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Goods Dealer
Additional Details
Receipt Inaccurate, Incomplete, or Not Given
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Used Goods Dealer
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Used Goods Dealer
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days