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311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

City Government 311 Dataset cs9t-e3x8 5 fields
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Showing 50 real records
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Sewer Maintenance • Problem Details: Manhole Cover Missing
Agency
Department of Environmental Protection
Problem
Sewer Maintenance
Problem Details
Manhole Cover Missing
Additional Details
N/A
Sla Days
4 hours
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Sewer Maintenance • Problem Details: Manhole Overflow
Agency
Department of Environmental Protection
Problem
Sewer Maintenance
Problem Details
Manhole Overflow
Additional Details
N/A
Sla Days
6 hours
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Sewer Maintenance • Problem Details: Odor
Agency
Department of Environmental Protection
Problem
Sewer Maintenance
Problem Details
Odor
Additional Details
N/A
Sla Days
15 hours
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Waste Water Treatment Plant • Problem Details: Noise
Agency
Department of Environmental Protection
Problem
Waste Water Treatment Plant
Problem Details
Noise
Additional Details
N/A
Sla Days
1 day
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Waste Water Treatment Plant • Problem Details: Odor
Agency
Department of Environmental Protection
Problem
Waste Water Treatment Plant
Problem Details
Odor
Additional Details
N/A
Sla Days
1 day
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Conservation • Problem Details: Air Conditioning
Agency
Department of Environmental Protection
Problem
Water Conservation
Problem Details
Air Conditioning
Additional Details
During Drought
Sla Days
3 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Conservation • Problem Details: Fire Hydrant
Agency
Department of Environmental Protection
Problem
Water Conservation
Problem Details
Fire Hydrant
Additional Details
Illegal Use
Sla Days
3 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Conservation • Problem Details: Fountain
Agency
Department of Environmental Protection
Problem
Water Conservation
Problem Details
Fountain
Additional Details
During Drought
Sla Days
3 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Conservation • Problem Details: Hose
Agency
Department of Environmental Protection
Problem
Water Conservation
Problem Details
Hose
Additional Details
Illegal Use
Sla Days
3 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Conservation • Problem Details: Lawn Watering
Agency
Department of Environmental Protection
Problem
Water Conservation
Problem Details
Lawn Watering
Additional Details
During Drought
Sla Days
3 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Conservation • Problem Details: Roof Tank
Agency
Department of Environmental Protection
Problem
Water Conservation
Problem Details
Roof Tank
Additional Details
Leak/Overflow
Sla Days
3 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Conservation • Problem Details: Water Meter Broken/Leaking
Agency
Department of Environmental Protection
Problem
Water Conservation
Problem Details
Water Meter Broken/Leaking
Additional Details
N/A
Sla Days
1 day
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Conservation • Problem Details: Water Meter Missing/Stolen
Agency
Department of Environmental Protection
Problem
Water Conservation
Problem Details
Water Meter Missing/Stolen
Additional Details
N/A
Sla Days
3 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Conservation • Problem Details: Water Serving
Agency
Department of Environmental Protection
Problem
Water Conservation
Problem Details
Water Serving
Additional Details
During Drought
Sla Days
3 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Conservation • Problem Details: Water Waste
Agency
Department of Environmental Protection
Problem
Water Conservation
Problem Details
Water Waste
Additional Details
Plumbing Fixture
Sla Days
3 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Dirty Water
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Dirty Water
Additional Details
N/A
Sla Days
2 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Defective
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Defective
Additional Details
N/A
Sla Days
5 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Emergency
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Emergency
Additional Details
N/A
Sla Days
SLA Not Managed by 311
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Fender Request
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Fender Request
Additional Details
N/A
Sla Days
40 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Leaking
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Leaking
Additional Details
N/A
Sla Days
5 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Leaning/Missing
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Leaning/Missing
Additional Details
N/A
Sla Days
5 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Lock Installation
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Lock Installation
Additional Details
N/A
Sla Days
14 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Lock Removal
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Lock Removal
Additional Details
N/A
Sla Days
5 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Open Request
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Open Request
Additional Details
N/A
Sla Days
5 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Running Full
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Running Full
Additional Details
N/A
Sla Days
1 day
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Running
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Running
Additional Details
N/A
Sla Days
2 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Fire Hydrant Valve Box
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Fire Hydrant Valve Box
Additional Details
Cover Missing
Sla Days
1 day
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: High Water Pressure
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
High Water Pressure
Additional Details
N/A
Sla Days
1 day
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Leak
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Leak
Additional Details
N/A
Sla Days
16 hours
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Low Pressure
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Low Pressure
Additional Details
N/A
Sla Days
1 day
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: No Water
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
No Water
Additional Details
N/A
Sla Days
8 hours
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Water in Basement
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Water in Basement
Additional Details
N/A
Sla Days
6 hours
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Maintenance • Problem Details: Water Main Break
Agency
Department of Environmental Protection
Problem
Water Maintenance
Problem Details
Water Main Break
Additional Details
N/A
Sla Days
8 hours
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Clear With Insects/Worms
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Clear With Insects/Worms
Additional Details
N/A
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Clear With Particles
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Clear With Particles
Additional Details
N/A
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Cloudy/Milky
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Cloudy/Milky
Additional Details
N/A
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Cloudy/Milky
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Cloudy/Milky
Additional Details
Other
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Defective Sampling Station
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Defective Sampling Station
Additional Details
N/A
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Drinking Water Information
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Drinking Water Information
Additional Details
N/A
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Grease/Oil
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Grease/Oil
Additional Details
N/A
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Odor/Taste
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Odor/Taste
Additional Details
Sewer
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Odor/Taste
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Odor/Taste
Additional Details
Unknown
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Odor/Taste
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Odor/Taste
Additional Details
Chlorine
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Odor/Taste
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Odor/Taste
Additional Details
Chemical
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Odor/Taste
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Odor/Taste
Additional Details
Bitter/Metallic
Sla Days
4 days
Department of Environmental Protection
Agency: Department of Environmental Protection • Problem: Water Quality • Problem Details: Odor/Taste
Agency
Department of Environmental Protection
Problem
Water Quality
Problem Details
Odor/Taste
Additional Details
Musty/Stale
Sla Days
4 days
Department of Finance
Agency: Department of Finance • Problem: Advocate - Levy • Problem Details: Seizure of Funds
Agency
Department of Finance
Problem
Advocate - Levy
Problem Details
Seizure of Funds
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate - Levy • Problem Details: Seizure of Funds
Agency
Department of Finance
Problem
Advocate - Levy
Problem Details
Seizure of Funds
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate - Levy • Problem Details: Seizure of Funds
Agency
Department of Finance
Problem
Advocate - Levy
Problem Details
Seizure of Funds
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate - Levy • Problem Details: Seizure of Funds
Agency
Department of Finance
Problem
Advocate - Levy
Problem Details
Seizure of Funds
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
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