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311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

City Government 311 Dataset cs9t-e3x8 5 fields
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Showing 50 real records
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Other
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Other
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Other
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Other
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Other
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Other
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Other
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Other
Additional Details
Serious Harm - Cannot be Corrected
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Other
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Other
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Other
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Other
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Refund
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Refund
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Refund
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Refund
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Refund
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Refund
Additional Details
Serious Harm - Cannot be Corrected
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Refund
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Refund
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Refund
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Refund
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Refund
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Refund
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Refund
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Refund
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Refund
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Refund
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Return Filing
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Return Filing
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Return Filing
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Return Filing
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Return Filing
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Return Filing
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Return Filing
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Return Filing
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Return Filing
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Return Filing
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Return Filing
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Return Filing
Additional Details
Serious Harm - Cannot be Corrected
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Return Filing
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Return Filing
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Advocate-UBT • Problem Details: Unincorporated Business Tax - Return Filing
Agency
Department of Finance
Problem
Advocate-UBT
Problem Details
Unincorporated Business Tax - Return Filing
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: DOF Literature Request • Sla Days: 7 days
Agency
Department of Finance
Problem
DOF Literature Request
Sla Days
7 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - DMV Clearance • Problem Details: Registration Clearance Request
Agency
Department of Finance
Problem
DOF Parking - DMV Clearance
Problem Details
Registration Clearance Request
Additional Details
N/A
Sla Days
6 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Applied to Wrong Ticket
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Applied to Wrong Ticket
Additional Details
N/A
Sla Days
10 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Card - Charged Twice
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Card - Charged Twice
Additional Details
N/A
Sla Days
5 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Card - DOF Confirmation Number Issued
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Card - DOF Confirmation Number Issued
Additional Details
N/A
Sla Days
10 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Card - No DOF Confirmation Number Issued
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Card - No DOF Confirmation Number Issued
Additional Details
N/A
Sla Days
5 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Finance Business Center - Not Reflected
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Finance Business Center - Not Reflected
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Mailed - Not Reflected
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Mailed - Not Reflected
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Marshal - Not Reflected
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Marshal - Not Reflected
Additional Details
N/A
Sla Days
5 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Settlement Reduction Not Shown
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Settlement Reduction Not Shown
Additional Details
N/A
Sla Days
5 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Status of Payment Adjustment
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Status of Payment Adjustment
Additional Details
N/A
Sla Days
5 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Status of PV Refund
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Status of PV Refund
Additional Details
N/A
Sla Days
5 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Payment Issue • Problem Details: Waive Penalty for Late Payment
Agency
Department of Finance
Problem
DOF Parking - Payment Issue
Problem Details
Waive Penalty for Late Payment
Additional Details
N/A
Sla Days
7 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Request Copy • Problem Details: Decision and Order
Agency
Department of Finance
Problem
DOF Parking - Request Copy
Problem Details
Decision and Order
Additional Details
N/A
Sla Days
7 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Request Copy • Problem Details: Image of Camera Ticket
Agency
Department of Finance
Problem
DOF Parking - Request Copy
Problem Details
Image of Camera Ticket
Additional Details
N/A
Sla Days
7 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Request Copy • Problem Details: Image of Parking Ticket
Agency
Department of Finance
Problem
DOF Parking - Request Copy
Problem Details
Image of Parking Ticket
Additional Details
N/A
Sla Days
7 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Request Copy • Problem Details: List of Outstanding Tickets
Agency
Department of Finance
Problem
DOF Parking - Request Copy
Problem Details
List of Outstanding Tickets
Additional Details
N/A
Sla Days
7 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Request Status • Problem Details: Status of Appeal
Agency
Department of Finance
Problem
DOF Parking - Request Status
Problem Details
Status of Appeal
Additional Details
N/A
Sla Days
21 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Request Status • Problem Details: Status of Hearing
Agency
Department of Finance
Problem
DOF Parking - Request Status
Problem Details
Status of Hearing
Additional Details
N/A
Sla Days
21 days
Department of Finance
Agency: Department of Finance • Problem: DOF Parking - Tax Exemption • Problem Details: Tax Exemption
Agency
Department of Finance
Problem
DOF Parking - Tax Exemption
Problem Details
Tax Exemption
Additional Details
N/A
Sla Days
10 days
Department of Finance
Agency: Department of Finance • Problem: DOF Property - City Rebate • Problem Details: City Rebate
Agency
Department of Finance
Problem
DOF Property - City Rebate
Problem Details
City Rebate
Additional Details
N/A
Sla Days
5 days
Department of Finance
Agency: Department of Finance • Problem: DOF Property - Owner Issue • Problem Details: ACRIS Incorrect
Agency
Department of Finance
Problem
DOF Property - Owner Issue
Problem Details
ACRIS Incorrect
Additional Details
N/A
Sla Days
5 days
Department of Finance
Agency: Department of Finance • Problem: DOF Property - Owner Issue • Problem Details: Billing Address Incorrect
Agency
Department of Finance
Problem
DOF Property - Owner Issue
Problem Details
Billing Address Incorrect
Additional Details
N/A
Sla Days
10 days
Department of Finance
Agency: Department of Finance • Problem: DOF Property - Owner Issue • Problem Details: Billing Name Incorrect
Agency
Department of Finance
Problem
DOF Property - Owner Issue
Problem Details
Billing Name Incorrect
Additional Details
N/A
Sla Days
10 days
Department of Finance
Agency: Department of Finance • Problem: DOF Property - Owner Issue • Problem Details: Condo Billing Issue
Agency
Department of Finance
Problem
DOF Property - Owner Issue
Problem Details
Condo Billing Issue
Additional Details
N/A
Sla Days
10 days
Department of Finance
Agency: Department of Finance • Problem: DOF Property - Owner Issue • Problem Details: Property Address Incorrect
Agency
Department of Finance
Problem
DOF Property - Owner Issue
Problem Details
Property Address Incorrect
Additional Details
N/A
Sla Days
10 days
Department of Finance
Agency: Department of Finance • Problem: DOF Property - Owner Issue • Problem Details: Remove Mortgage
Agency
Department of Finance
Problem
DOF Property - Owner Issue
Problem Details
Remove Mortgage
Additional Details
N/A
Sla Days
5 days
Department of Finance
Agency: Department of Finance • Problem: DOF Property - Payment Issue • Problem Details: Amount Owed Dispute
Agency
Department of Finance
Problem
DOF Property - Payment Issue
Problem Details
Amount Owed Dispute
Additional Details
N/A
Sla Days
21 days
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