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311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

City Government 311 Dataset cs9t-e3x8 5 fields
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Showing 50 real records
Department of Finance
Agency: Department of Finance • Problem: SCRIE • Problem Details: Application Appeal
Agency
Department of Finance
Problem
SCRIE
Problem Details
Application Appeal
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: SCRIE • Problem Details: Application Portability
Agency
Department of Finance
Problem
SCRIE
Problem Details
Application Portability
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: SCRIE • Problem Details: Application Renewal
Agency
Department of Finance
Problem
SCRIE
Problem Details
Application Renewal
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: SCRIE • Problem Details: Copy of Approval Order
Agency
Department of Finance
Problem
SCRIE
Problem Details
Copy of Approval Order
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: SCRIE • Problem Details: Initial Application
Agency
Department of Finance
Problem
SCRIE
Problem Details
Initial Application
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: SCRIE • Problem Details: Miscellaneous
Agency
Department of Finance
Problem
SCRIE
Problem Details
Miscellaneous
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: SCRIE • Problem Details: Rent Discrepancy
Agency
Department of Finance
Problem
SCRIE
Problem Details
Rent Discrepancy
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: SCRIE • Problem Details: TAC Report
Agency
Department of Finance
Problem
SCRIE
Problem Details
TAC Report
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: SCRIE • Problem Details: Update Tenant Information
Agency
Department of Finance
Problem
SCRIE
Problem Details
Update Tenant Information
Additional Details
N/A
Sla Days
14 days
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Business Tax
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Business Tax
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Business Tax
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Business Tax
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Business Tax
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Business Tax
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Business Tax
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Co-op or Condo Abatement
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Co-op or Condo Abatement
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Co-op or Condo Abatement
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Co-op or Condo Abatement
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Co-op or Condo Abatement
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Co-op or Condo Abatement
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Co-op or Condo Abatement
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Co-op or Condo Abatement
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Co-op or Condo Abatement
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Co-op or Condo Abatement
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Co-op or Condo Abatement
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Co-op or Condo Abatement
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Co-op or Condo Abatement
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Co-op or Condo Abatement
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Exemptions
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Exemptions
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Exemptions
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Exemptions
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Exemptions
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Exemptions
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Exemptions
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Refund
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Refund
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Refund
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Refund
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Refund
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Refund
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Refund
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Refund
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Refund
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Refund
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Refund
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Refund
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Refund
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Refund
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Return Filing
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Return Filing
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Return Filing
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Return Filing
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Return Filing
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Return Filing
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Return Filing
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Return Filing
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Return Filing
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Return Filing
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Return Filing
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Return Filing
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax- Return Filing
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax- Return Filing
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax-Audit
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax-Audit
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax-Audit
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax-Audit
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax-Audit
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax-Audit
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax-Audit
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax-Audit
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax-Audit
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax-Audit
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Commercial Rent Tax-Audit
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Commercial Rent Tax-Audit
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
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