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311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

City Government 311 Dataset cs9t-e3x8 5 fields
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Showing 50 real records
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Personal Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Personal Exemptions
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Personal Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Personal Exemptions
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Personal Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Personal Exemptions
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Personal Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Personal Exemptions
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Personal Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Personal Exemptions
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Personal Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Personal Exemptions
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Personal Exemptions
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Personal Exemptions
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property - Other Billing Issue
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property - Other Billing Issue
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property - Other Billing Issue
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property - Other Billing Issue
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property - Other Billing Issue
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property - Other Billing Issue
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property - Other Billing Issue
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property - Other Billing Issue
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property - Other Billing Issue
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property - Other Billing Issue
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property - Other Billing Issue
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property - Other Billing Issue
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property - Other Billing Issue
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property - Other Billing Issue
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Misclassified
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Misclassified
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Misclassified
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Misclassified
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Misclassified
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Misclassified
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Misclassified
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Misclassified
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Misclassified
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Misclassified
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Misclassified
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Misclassified
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Misclassified
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Misclassified
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Refunds and Credits
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Refunds and Credits
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Refunds and Credits
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Refunds and Credits
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Refunds and Credits
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Refunds and Credits
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Refunds and Credits
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Refunds and Credits
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Refunds and Credits
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Refunds and Credits
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Refunds and Credits
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Refunds and Credits
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Refunds and Credits
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Refunds and Credits
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Value
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Value
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Value
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Value
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Value
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Value
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Value
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Value
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Value
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Value
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Value
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Value
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Property Value
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Property Value
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: RPIE
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
RPIE
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: RPIE
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
RPIE
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: RPIE
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
RPIE
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: RPIE
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
RPIE
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: RPIE
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
RPIE
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: RPIE
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
RPIE
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: RPIE
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
RPIE
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Unincorporated Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Unincorporated Business Tax
Additional Details
Unique and Rare Case
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Unincorporated Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Unincorporated Business Tax
Additional Details
Public Policy Requires Change
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Unincorporated Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Unincorporated Business Tax
Additional Details
No Response or Delayed Response
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Unincorporated Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Unincorporated Business Tax
Additional Details
DOF Action is Unjust, Wrong or Violates Rights
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Unincorporated Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Unincorporated Business Tax
Additional Details
DOF System or Process - Affects Other Taxpayers
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Unincorporated Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Unincorporated Business Tax
Additional Details
Debt Incorrect
Sla Days
SLA Not Managed by 311
Department of Finance
Agency: Department of Finance • Problem: Taxpayer Advocate Inquiry • Problem Details: Unincorporated Business Tax
Agency
Department of Finance
Problem
Taxpayer Advocate Inquiry
Problem Details
Unincorporated Business Tax
Additional Details
Debt not Owed or Illegal
Sla Days
SLA Not Managed by 311
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Animal Facility - No Permit • Problem Details: N/A
Agency
Department of Health and Mental Hygiene
Problem
Animal Facility - No Permit
Problem Details
N/A
Additional Details
N/A
Sla Days
30 days
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