311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

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Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Asbestos • Problem Details: N/A
Agency
Department of Health and Mental Hygiene
Problem
Asbestos
Problem Details
N/A
Additional Details
N/A
Sla Days
45 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Beach/Pool Water
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Beach/Pool Water
Additional Details
Floating Debris
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Beach/Pool Water
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Beach/Pool Water
Additional Details
Illness from Water/Injury
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Beach/Pool Water
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Beach/Pool Water
Additional Details
Cloudy Water
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Beach/Pool Water
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Beach/Pool Water
Additional Details
Raw Sewage
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Beach/Pool Water
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Beach/Pool Water
Additional Details
Other (Explain Below)
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Beach/Pool Water
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Beach/Pool Water
Additional Details
Oil
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Beach/Pool/Sauna Unpermitted
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Beach/Pool/Sauna Unpermitted
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Facility Maintenance
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Facility Maintenance
Additional Details
General Maintenance
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Facility Maintenance
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Facility Maintenance
Additional Details
Air Temperature/Ventilation
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Facility Maintenance
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Facility Maintenance
Additional Details
Other (Explain Below)
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Facility Maintenance
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Facility Maintenance
Additional Details
Unsanitary Condition
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Indoor Pool Over Capacity
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Indoor Pool Over Capacity
Additional Details
N/A
Sla Days
14 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Safety Equipment/Signs
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Safety Equipment/Signs
Additional Details
Equipment Broken
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Safety Equipment/Signs
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Safety Equipment/Signs
Additional Details
No Equipment
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Safety Equipment/Signs
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Safety Equipment/Signs
Additional Details
Equipment Not Accessible
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Beach/Pool/Sauna Complaint • Problem Details: Safety Equipment/Signs
Agency
Department of Health and Mental Hygiene
Problem
Beach/Pool/Sauna Complaint
Problem Details
Safety Equipment/Signs
Additional Details
Safety Signs Not Posted
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Bottled Water • Problem Details: Color
Agency
Department of Health and Mental Hygiene
Problem
Bottled Water
Problem Details
Color
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Bottled Water • Problem Details: Illness/Injury
Agency
Department of Health and Mental Hygiene
Problem
Bottled Water
Problem Details
Illness/Injury
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Bottled Water • Problem Details: Odor
Agency
Department of Health and Mental Hygiene
Problem
Bottled Water
Problem Details
Odor
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Bottled Water • Problem Details: Other (Explain Below)
Agency
Department of Health and Mental Hygiene
Problem
Bottled Water
Problem Details
Other (Explain Below)
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Bottled Water • Problem Details: Sediment
Agency
Department of Health and Mental Hygiene
Problem
Bottled Water
Problem Details
Sediment
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Bottled Water • Problem Details: Taste
Agency
Department of Health and Mental Hygiene
Problem
Bottled Water
Problem Details
Taste
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Building Drinking Water Tank • Problem Details: Broken or Defective
Agency
Department of Health and Mental Hygiene
Problem
Building Drinking Water Tank
Problem Details
Broken or Defective
Additional Details
N/A
Sla Days
21 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Building Drinking Water Tank • Problem Details: Unsanitary Condition
Agency
Department of Health and Mental Hygiene
Problem
Building Drinking Water Tank
Problem Details
Unsanitary Condition
Additional Details
N/A
Sla Days
21 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Calorie Labeling • Problem Details: Failure to Post Calorie Information
Agency
Department of Health and Mental Hygiene
Problem
Calorie Labeling
Problem Details
Failure to Post Calorie Information
Additional Details
N/A
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Construction Lead Dust • Problem Details: Coming into Apartment
Agency
Department of Health and Mental Hygiene
Problem
Construction Lead Dust
Problem Details
Coming into Apartment
Additional Details
Where Children are Present
Sla Days
7 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Construction Lead Dust • Problem Details: Common Areas and Apartment
Agency
Department of Health and Mental Hygiene
Problem
Construction Lead Dust
Problem Details
Common Areas and Apartment
Additional Details
Where Children are Present
Sla Days
7 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Construction Lead Dust • Problem Details: In Common Areas
Agency
Department of Health and Mental Hygiene
Problem
Construction Lead Dust
Problem Details
In Common Areas
Additional Details
Where Children are Present
Sla Days
7 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Cooling Tower • Problem Details: Broken/Defective
Agency
Department of Health and Mental Hygiene
Problem
Cooling Tower
Problem Details
Broken/Defective
Additional Details
N/A
Sla Days
14 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Cooling Tower • Problem Details: Unsanitary Condition
Agency
Department of Health and Mental Hygiene
Problem
Cooling Tower
Problem Details
Unsanitary Condition
Additional Details
N/A
Sla Days
14 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Day Care • Problem Details: Day Care Facility
Agency
Department of Health and Mental Hygiene
Problem
Day Care
Problem Details
Day Care Facility
Additional Details
Other
Sla Days
3 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Day Care • Problem Details: Day Care Facility
Agency
Department of Health and Mental Hygiene
Problem
Day Care
Problem Details
Day Care Facility
Additional Details
Illegal Day Care
Sla Days
3 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Day Care • Problem Details: Other
Agency
Department of Health and Mental Hygiene
Problem
Day Care
Problem Details
Other
Additional Details
N/A
Sla Days
3 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Day Care • Problem Details: Summer Camp
Agency
Department of Health and Mental Hygiene
Problem
Day Care
Problem Details
Summer Camp
Additional Details
Other
Sla Days
3 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Day Care • Problem Details: Summer Camp
Agency
Department of Health and Mental Hygiene
Problem
Day Care
Problem Details
Summer Camp
Additional Details
Illegal Summer Camp
Sla Days
3 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Day Care • Problem Details: Unlicensed Day Care
Agency
Department of Health and Mental Hygiene
Problem
Day Care
Problem Details
Unlicensed Day Care
Additional Details
N/A
Sla Days
3 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Drinking Water • Problem Details: Illness Caused by Drinking Water
Agency
Department of Health and Mental Hygiene
Problem
Drinking Water
Problem Details
Illness Caused by Drinking Water
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Face Covering Violation • Problem Details: Mandate Not Enforced
Agency
Department of Health and Mental Hygiene
Problem
Face Covering Violation
Problem Details
Mandate Not Enforced
Additional Details
N/A
Sla Days
1 day
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Allergy Information
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Allergy Information
Additional Details
Non Approved Poster
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Allergy Information
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Allergy Information
Additional Details
Poster in wrong language
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Allergy Information
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Allergy Information
Additional Details
Information Not Posted
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Bare Hands in Contact w/ Food
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Bare Hands in Contact w/ Food
Additional Details
N/A
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Dishwashing/Utensils
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Dishwashing/Utensils
Additional Details
Not Cleaned/Stored Properly
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Dishwashing/Utensils
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Dishwashing/Utensils
Additional Details
Utensils/Equipment Dirty
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Dishwashing/Utensils
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Dishwashing/Utensils
Additional Details
Single Service Item Reused
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Facility Construction
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Facility Construction
Additional Details
N/A
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Facility Construction
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Facility Construction
Additional Details
Badly Constructed/Maintained
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Food Contains Foreign Object
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Food Contains Foreign Object
Additional Details
N/A
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Food Establishment • Problem Details: Food Contaminated
Agency
Department of Health and Mental Hygiene
Problem
Food Establishment
Problem Details
Food Contaminated
Additional Details
Cannabis, CBD, or THC in Food
Sla Days
21 days