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311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

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Showing 50 real records
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Inside Apartment
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Inside Apartment
Additional Details
Guard/Screws Damaged
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Inside Apartment
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Inside Apartment
Additional Details
Guard/Screws Missing
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Inside Apartment
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Inside Apartment
Additional Details
AC Unit Badly Installed
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Inside Apartment
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Inside Apartment
Additional Details
Unguarded Area More Than 4.5 Inches
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Public Area
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Public Area
Additional Details
Unguarded Area More Than 4.5 Inches
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Public Area
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Public Area
Additional Details
AC Unit Badly Installed
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Public Area
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Public Area
Additional Details
Guard/Screws Missing
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Public Area
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Public Area
Additional Details
Guard/Screws Damaged
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Public Area
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Public Area
Additional Details
Landlord Refused Repair
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Public Area
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Public Area
Additional Details
Landlord Refused Installation
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Tenant Refusal
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Tenant Refusal
Additional Details
Tenant Refused Install Request
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: Window Guard • Problem Details: Tenant Refusal
Agency
Department of Health and Mental Hygiene
Problem
Window Guard
Problem Details
Tenant Refusal
Additional Details
Tenant Refused Repair Request
Sla Days
37 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: X-Ray Machine/Equipment • Problem Details: Equipment Malfunction
Agency
Department of Health and Mental Hygiene
Problem
X-Ray Machine/Equipment
Problem Details
Equipment Malfunction
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: X-Ray Machine/Equipment • Problem Details: Exposure from Nearby Facility
Agency
Department of Health and Mental Hygiene
Problem
X-Ray Machine/Equipment
Problem Details
Exposure from Nearby Facility
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: X-Ray Machine/Equipment • Problem Details: Exposure Unnecessary
Agency
Department of Health and Mental Hygiene
Problem
X-Ray Machine/Equipment
Problem Details
Exposure Unnecessary
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: X-Ray Machine/Equipment • Problem Details: Facility Unregistered
Agency
Department of Health and Mental Hygiene
Problem
X-Ray Machine/Equipment
Problem Details
Facility Unregistered
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: X-Ray Machine/Equipment • Problem Details: Overexposure During Treatment
Agency
Department of Health and Mental Hygiene
Problem
X-Ray Machine/Equipment
Problem Details
Overexposure During Treatment
Additional Details
N/A
Sla Days
30 days
Department of Health and Mental Hygiene
Agency: Department of Health and Mental Hygiene • Problem: X-Ray Machine/Equipment • Problem Details: Technician Unlicensed
Agency
Department of Health and Mental Hygiene
Problem
X-Ray Machine/Equipment
Problem Details
Technician Unlicensed
Additional Details
N/A
Sla Days
30 days
Department of Homeless Services
Agency: Department of Homeless Services • Problem: Encampment • Problem Details: N/A
Agency
Department of Homeless Services
Problem
Encampment
Problem Details
N/A
Additional Details
N/A
Sla Days
SLA Not Managed by 311
Department of Homeless Services
Agency: Department of Homeless Services • Problem: Homeless Person Assistance • Problem Details: Chronic
Agency
Department of Homeless Services
Problem
Homeless Person Assistance
Problem Details
Chronic
Additional Details
N/A
Sla Days
4 hours
Department of Homeless Services
Agency: Department of Homeless Services • Problem: Homeless Person Assistance • Problem Details: Non-Chronic
Agency
Department of Homeless Services
Problem
Homeless Person Assistance
Problem Details
Non-Chronic
Additional Details
N/A
Sla Days
1 hour
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Dishwasher
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Dishwasher
Additional Details
Broken or Leaking
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Electric/Gas Range
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Electric/Gas Range
Additional Details
Control Knob Broken or Missing
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Electric/Gas Range
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Electric/Gas Range
Additional Details
Pilot Light Out
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Electric/Gas Range
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Electric/Gas Range
Additional Details
Electric Outlet Sparking
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Electric/Gas Range
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Electric/Gas Range
Additional Details
No Stove Knob Covers
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Electric/Gas Range
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Electric/Gas Range
Additional Details
Oven Door Loose
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Electric/Gas Range
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Electric/Gas Range
Additional Details
Oven Door Missing or Broken
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Electric/Gas Range
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Electric/Gas Range
Additional Details
Range/Oven Broken or Missing
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Electric/Gas Range
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Electric/Gas Range
Additional Details
No Gas
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Microwave
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Microwave
Additional Details
Broken or Missing
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Refrigerator
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Refrigerator
Additional Details
Broken or Missing
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Refrigerator
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Refrigerator
Additional Details
Control Knob Broken or Missing
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Refrigerator
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Refrigerator
Additional Details
Freezer Door Broken or Missing
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Refrigerator
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Refrigerator
Additional Details
Leaking Under Unit
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Refrigerator
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Refrigerator
Additional Details
Shelf Broken/Loose/Missing
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Refrigerator
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Refrigerator
Additional Details
Door Handle Broken or Missing
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Refrigerator
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Refrigerator
Additional Details
Freezer Making Loud Noise
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Refrigerator
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Refrigerator
Additional Details
Odor from Unknown Cause
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Refrigerator
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Refrigerator
Additional Details
Broken Door Seal
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Appliance • Problem Details: Refrigerator
Agency
Department of Housing Preservation and Development
Problem
Appliance
Problem Details
Refrigerator
Additional Details
Discarded with Door Intact
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Door/Window • Problem Details: Door
Agency
Department of Housing Preservation and Development
Problem
Door/Window
Problem Details
Door
Additional Details
Broken or Missing
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Door/Window • Problem Details: Door
Agency
Department of Housing Preservation and Development
Problem
Door/Window
Problem Details
Door
Additional Details
Broken or Missing - In Public Area
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Door/Window • Problem Details: Door
Agency
Department of Housing Preservation and Development
Problem
Door/Window
Problem Details
Door
Additional Details
Broken or Missing - In Apartment
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Door/Window • Problem Details: Door
Agency
Department of Housing Preservation and Development
Problem
Door/Window
Problem Details
Door
Additional Details
Not Self-Closing - In Public Area
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Door/Window • Problem Details: Door
Agency
Department of Housing Preservation and Development
Problem
Door/Window
Problem Details
Door
Additional Details
Lock Broken or Missing
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Door/Window • Problem Details: Door
Agency
Department of Housing Preservation and Development
Problem
Door/Window
Problem Details
Door
Additional Details
Needs Key for Exit
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Door/Window • Problem Details: Door
Agency
Department of Housing Preservation and Development
Problem
Door/Window
Problem Details
Door
Additional Details
Not Self-Closing - In Apartment
Sla Days
3 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Door/Window • Problem Details: Door Frame
Agency
Department of Housing Preservation and Development
Problem
Door/Window
Problem Details
Door Frame
Additional Details
Frame Broken
Sla Days
8 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: Door/Window • Problem Details: Door to Dumbwaiter
Agency
Department of Housing Preservation and Development
Problem
Door/Window
Problem Details
Door to Dumbwaiter
Additional Details
Broken or Open
Sla Days
1 day
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