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311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

City Government 311 Dataset cs9t-e3x8 5 fields
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Showing 50 real records
NYC Emergency Management
Agency: NYC Emergency Management • Problem: Homebound Evacuation 1 • Problem Details: TAL 2 Wheelchair
Agency
NYC Emergency Management
Problem
Homebound Evacuation 1
Problem Details
TAL 2 Wheelchair
Additional Details
N/A
Sla Days
SLA Not Managed by 311
NYC Emergency Management
Agency: NYC Emergency Management • Problem: Homebound Evacuation 2 • Problem Details: TAL 1 Stretcher
Agency
NYC Emergency Management
Problem
Homebound Evacuation 2
Problem Details
TAL 1 Stretcher
Additional Details
N/A
Sla Days
SLA Not Managed by 311
NYC Emergency Management
Agency: NYC Emergency Management • Problem: Homebound Evacuation 2 • Problem Details: TAL 2 Wheelchair
Agency
NYC Emergency Management
Problem
Homebound Evacuation 2
Problem Details
TAL 2 Wheelchair
Additional Details
N/A
Sla Days
SLA Not Managed by 311
NYC Emergency Management
Agency: NYC Emergency Management • Problem: Homebound Evacuation 2 • Problem Details: TAL 3 Ambulatory
Agency
NYC Emergency Management
Problem
Homebound Evacuation 2
Problem Details
TAL 3 Ambulatory
Additional Details
N/A
Sla Days
SLA Not Managed by 311
NYC Emergency Management
Agency: NYC Emergency Management • Problem: Homebound Evacuation 3 • Problem Details: TAL 1 Stretcher
Agency
NYC Emergency Management
Problem
Homebound Evacuation 3
Problem Details
TAL 1 Stretcher
Additional Details
N/A
Sla Days
SLA Not Managed by 311
NYC Emergency Management
Agency: NYC Emergency Management • Problem: Homebound Evacuation 3 • Problem Details: TAL 2 Wheelchair
Agency
NYC Emergency Management
Problem
Homebound Evacuation 3
Problem Details
TAL 2 Wheelchair
Additional Details
N/A
Sla Days
SLA Not Managed by 311
NYC Emergency Management
Agency: NYC Emergency Management • Problem: Homebound Evacuation 3 • Problem Details: TAL 3 Ambulatory
Agency
NYC Emergency Management
Problem
Homebound Evacuation 3
Problem Details
TAL 3 Ambulatory
Additional Details
N/A
Sla Days
SLA Not Managed by 311
NYC Emergency Management
Agency: NYC Emergency Management • Problem: Homebound Evacuation 4 • Problem Details: TAL 2 Wheelchair
Agency
NYC Emergency Management
Problem
Homebound Evacuation 4
Problem Details
TAL 2 Wheelchair
Additional Details
N/A
Sla Days
SLA Not Managed by 311
NYC Emergency Management
Agency: NYC Emergency Management • Problem: Homebound Evacuation 4 • Problem Details: TAL 3 Ambulatory
Agency
NYC Emergency Management
Problem
Homebound Evacuation 4
Problem Details
TAL 3 Ambulatory
Additional Details
N/A
Sla Days
SLA Not Managed by 311
NYC Emergency Management
Agency: NYC Emergency Management • Problem: OEM Disable Vehicle • Problem Details: Snow Emergency
Agency
NYC Emergency Management
Problem
OEM Disable Vehicle
Problem Details
Snow Emergency
Additional Details
N/A
Sla Days
SLA Not Managed by 311
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Cable TV
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Cable TV
Additional Details
Outage
Sla Days
14 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Cable TV
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Cable TV
Additional Details
Other
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Cable TV
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Cable TV
Additional Details
Service Quality
Sla Days
14 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Cable TV
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Cable TV
Additional Details
Installation
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Cable TV
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Cable TV
Additional Details
Equipment
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Cable TV
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Cable TV
Additional Details
Billing
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Cable TV
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Cable TV
Additional Details
Access to Free/Low-Cost Programs
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Cable TV
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Cable TV
Additional Details
Customer Service Issues
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Internet
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Internet
Additional Details
Customer Service Issues
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Internet
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Internet
Additional Details
Access to Free/Low-Cost Programs
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Internet
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Internet
Additional Details
Billing
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Internet
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Internet
Additional Details
Equipment
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Internet
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Internet
Additional Details
Installation
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Internet
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Internet
Additional Details
Service Quality
Sla Days
14 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Internet
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Internet
Additional Details
Other
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Internet
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Internet
Additional Details
Outage
Sla Days
14 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Telephone
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Telephone
Additional Details
Outage
Sla Days
14 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Telephone
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Telephone
Additional Details
Other
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Telephone
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Telephone
Additional Details
Service Quality
Sla Days
14 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Telephone
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Telephone
Additional Details
Installation
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Telephone
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Telephone
Additional Details
Equipment
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Telephone
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Telephone
Additional Details
Billing
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Telephone
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Telephone
Additional Details
Access to Free/Low-Cost Programs
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Cable Complaint • Problem Details: Telephone
Agency
Office of Technology and Innovation
Problem
Cable Complaint
Problem Details
Telephone
Additional Details
Customer Service Issues
Sla Days
28 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: LinkNYC • Problem Details: Blocking Sidewalk
Agency
Office of Technology and Innovation
Problem
LinkNYC
Problem Details
Blocking Sidewalk
Additional Details
N/A
Sla Days
30 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: LinkNYC • Problem Details: Damaged/Defective
Agency
Office of Technology and Innovation
Problem
LinkNYC
Problem Details
Damaged/Defective
Additional Details
N/A
Sla Days
30 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: LinkNYC • Problem Details: Graffiti/Dirty Condition
Agency
Office of Technology and Innovation
Problem
LinkNYC
Problem Details
Graffiti/Dirty Condition
Additional Details
N/A
Sla Days
30 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: LinkNYC • Problem Details: Touchscreen/Button Not Working
Agency
Office of Technology and Innovation
Problem
LinkNYC
Problem Details
Touchscreen/Button Not Working
Additional Details
N/A
Sla Days
30 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: LinkNYC • Problem Details: WiFi/Internet Not Working/Slow
Agency
Office of Technology and Innovation
Problem
LinkNYC
Problem Details
WiFi/Internet Not Working/Slow
Additional Details
N/A
Sla Days
30 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Public Payphone Complaint • Problem Details: Damaged Telephone
Agency
Office of Technology and Innovation
Problem
Public Payphone Complaint
Problem Details
Damaged Telephone
Additional Details
N/A
Sla Days
30 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Public Payphone Complaint • Problem Details: Graffiti/Litter on Phone
Agency
Office of Technology and Innovation
Problem
Public Payphone Complaint
Problem Details
Graffiti/Litter on Phone
Additional Details
N/A
Sla Days
30 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Public Payphone Complaint • Problem Details: Lost Coin
Agency
Office of Technology and Innovation
Problem
Public Payphone Complaint
Problem Details
Lost Coin
Additional Details
N/A
Sla Days
45 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Public Payphone Complaint • Problem Details: No Dial Tone
Agency
Office of Technology and Innovation
Problem
Public Payphone Complaint
Problem Details
No Dial Tone
Additional Details
N/A
Sla Days
30 days
Office of Technology and Innovation
Agency: Office of Technology and Innovation • Problem: Public Payphone Complaint • Problem Details: Phone Blocking Sidewalk
Agency
Office of Technology and Innovation
Problem
Public Payphone Complaint
Problem Details
Phone Blocking Sidewalk
Additional Details
N/A
Sla Days
30 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
Cell Phone Use - Passenger
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
Denied Request
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
Discourteous
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
Fare/Tip Complaint
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
Fare/Tip Complaint - Credit Card
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
License Not Displayed
Sla Days
SLA Not Managed by 311
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