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311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

City Government 311 Dataset cs9t-e3x8 5 fields
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Showing 50 real records
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
Refusal to Accept Credit Card
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
Refused Pick-Up
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
Route Complaint
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
Unclean Condition/Odor
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Driver Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Driver Complaint
Additional Details
Unsafe Driving - Passenger
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Vehicle Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Vehicle Complaint
Additional Details
Broken Card Reader or Screen
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Complaint • Problem Details: Vehicle Complaint
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Complaint
Problem Details
Vehicle Complaint
Additional Details
Broken/Missing Equipment
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Compliment • Problem Details: Driver Compliment
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Compliment
Problem Details
Driver Compliment
Additional Details
Above and Beyond to Help
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Compliment • Problem Details: Driver Compliment
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Compliment
Problem Details
Driver Compliment
Additional Details
Courteous/Kind/Polite
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Compliment • Problem Details: Driver Compliment
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Compliment
Problem Details
Driver Compliment
Additional Details
Returned Passenger's Property
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Compliment • Problem Details: Driver Compliment
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Compliment
Problem Details
Driver Compliment
Additional Details
Reward/Tip Submission
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Compliment • Problem Details: Driver Compliment
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Compliment
Problem Details
Driver Compliment
Additional Details
Other
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Dispatched Taxi Compliment • Problem Details: Driver Compliment
Agency
Taxi and Limousine Commission
Problem
Dispatched Taxi Compliment
Problem Details
Driver Compliment
Additional Details
Passenger Without Enough Funds
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: FHV Licensee Complaint • Problem Details: Licensee Complaint
Agency
Taxi and Limousine Commission
Problem
FHV Licensee Complaint
Problem Details
Licensee Complaint
Additional Details
Unauthorized Vehicle Operation
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: FHV Licensee Complaint • Problem Details: Licensee Complaint
Agency
Taxi and Limousine Commission
Problem
FHV Licensee Complaint
Problem Details
Licensee Complaint
Additional Details
Contract Dispute
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: FHV Licensee Complaint • Problem Details: Licensee Complaint
Agency
Taxi and Limousine Commission
Problem
FHV Licensee Complaint
Problem Details
Licensee Complaint
Additional Details
Discourteous/Harassment/Abuse
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Car Service Company Complaint
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Car Service Company Complaint
Additional Details
Discourteous
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Car Service Company Complaint
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Car Service Company Complaint
Additional Details
Combined Pickups
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Car Service Company Complaint
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Car Service Company Complaint
Additional Details
Fare/Tip/Receipt
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Car Service Company Complaint
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Car Service Company Complaint
Additional Details
Unlicensed/Unauthorized
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Car Service Company Complaint
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Car Service Company Complaint
Additional Details
Service Delay/No Show
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Non Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Non Passenger
Additional Details
Unauthorized Pick-Up Location
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Non Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Non Passenger
Additional Details
Unsafe Driving
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Non Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Non Passenger
Additional Details
Cell Phone Use
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Cell Phone Use
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Combined Pickups
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Discourteous
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Denied Request
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Fare/Tip/Receipt
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Drop-Off Refused
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
License Not Displayed
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Equipment Complaint
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Equipment Complaint
Additional Details
Broken/Missing
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Unsafe Driving
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Unauthorized Pick-Up Location
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Unclean Condition/Odor
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Service Delay/No Show
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Complaint - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Complaint - Passenger
Additional Details
Refused Pick-Up
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Driver Report - Non Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Driver Report - Non Passenger
Additional Details
Cell Phone Use
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Car Service Company Report
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Car Service Company Report
Additional Details
Combined Pickups
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Car Service Company Report
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Car Service Company Report
Additional Details
Discourteous
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Car Service Company Report
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Car Service Company Report
Additional Details
Fare/Tip/Receipt
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Car Service Company Report
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Car Service Company Report
Additional Details
Service Delay/No Show
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Car Service Company Report
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Car Service Company Report
Additional Details
Unlicensed/Unauthorized
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Driver Report - Non Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Driver Report - Non Passenger
Additional Details
Combined Pickups
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Driver Report - Non Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Driver Report - Non Passenger
Additional Details
Discourteous
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Driver Report - Non Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Driver Report - Non Passenger
Additional Details
Unsafe Driving
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Driver Report - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Driver Report - Passenger
Additional Details
Cell Phone Use
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Driver Report - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Driver Report - Passenger
Additional Details
Combined Pickups
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Driver Report - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Driver Report - Passenger
Additional Details
Denied Request
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Report • Problem Details: Driver Report - Passenger
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Report
Problem Details
Driver Report - Passenger
Additional Details
Discourteous
Sla Days
SLA Not Managed by 311
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