311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

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Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Catering Establishment
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Catering Establishment
Additional Details
Fees or Surcharges Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Cell Phone Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Cell Phone Store
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Cell Phone Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Cell Phone Store
Additional Details
Contract or Billing Dispute
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Credit Card Limits Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Air Conditioning Law Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Air Conditioning on with Door Open
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Cash Payment Not Accepted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Sidewalk Cafe
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Sidewalk Cafe
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Goods or Services Not Delivered
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Layaway Terms Not Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Refund or Return Policy Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Receipt Inaccurate, Incomplete, or Not Given
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Price Not Posted or Inaccurate
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Price Gouging
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Clothing, Shoe, or Accessories Store
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Clothing, Shoe, or Accessories Store
Additional Details
Used or Refurbished Goods Sold as New
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Construction Labor Provider
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Construction Labor Provider
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Construction Labor Provider
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Construction Labor Provider
Additional Details
Retaliation
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Construction Labor Provider
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Construction Labor Provider
Additional Details
Notice of Assignment Incomplete or Not Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Construction Labor Provider
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Construction Labor Provider
Additional Details
Notice of Certification Incomplete or Not Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Construction Labor Provider
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Construction Labor Provider
Additional Details
Notice of License Suspension or Revocation Not Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Construction Labor Provider
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Construction Labor Provider
Additional Details
Notice of Rights Not Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Construction Labor Provider
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Construction Labor Provider
Additional Details
Notice of Violation Incomplete or Not Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Construction Labor Provider
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Construction Labor Provider
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Construction Labor Provider
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Construction Labor Provider
Additional Details
Language Assistance Not Posted or Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Goods or Services Not Delivered
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Goods Damaged or Defective
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Cash Payment Not Accepted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Air Conditioning on with Door Open
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Air Conditioning Law Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Overcharge
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Price Gouging
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Receipt Inaccurate, Incomplete, or Not Given
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Refund or Return Policy Not Posted
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Dealer in Products for the Disabled
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Dealer in Products for the Disabled
Additional Details
Used or Refurbished Goods Sold as New
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Debt Collection Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Debt Collection Agency
Additional Details
Unlicensed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Debt Collection Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Debt Collection Agency
Additional Details
Refund, Return, or Exchange Refused
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Debt Collection Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Debt Collection Agency
Additional Details
Advertising False or Misleading
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Debt Collection Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Debt Collection Agency
Additional Details
Contract or Billing Dispute
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Debt Collection Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Debt Collection Agency
Additional Details
Harassment
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Debt Collection Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Debt Collection Agency
Additional Details
Fees or Surcharges Not Disclosed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Debt Collection Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Debt Collection Agency
Additional Details
License or Complaint Sign Not Displayed
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Debt Collection Agency
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Debt Collection Agency
Additional Details
Language Assistance Not Posted or Provided
Sla Days
4 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: Consumer Complaint • Problem Details: Department Store or Megastore
Agency
Department of Consumer and Worker Protection
Problem
Consumer Complaint
Problem Details
Department Store or Megastore
Additional Details
Laser Pointer Sold to Minor
Sla Days
4 days