Ask NYC Browse All Data Public Safety Transportation Health Buildings

311 Service Level Agreements

Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.

City Government 311 Dataset cs9t-e3x8 5 fields
DOWNLOAD CSV
Dataset fields
Showing 13 real records
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Taxi Report • Problem Details: Vehicle Report
Agency
Taxi and Limousine Commission
Problem
Taxi Report
Problem Details
Vehicle Report
Additional Details
Broken Card Reader or Screen
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Taxi Report • Problem Details: Vehicle Report
Agency
Taxi and Limousine Commission
Problem
Taxi Report
Problem Details
Vehicle Report
Additional Details
Broken/Missing Equipment
Sla Days
SLA Not Managed by 311
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: For Hire Vehicle Complaint • Problem Details: Insurance Information Requested
Agency
Taxi and Limousine Commission
Problem
For Hire Vehicle Complaint
Problem Details
Insurance Information Requested
Additional Details
Insurance Request
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Green Taxi Complaint • Problem Details: Insurance Information Requested
Agency
Taxi and Limousine Commission
Problem
Green Taxi Complaint
Problem Details
Insurance Information Requested
Additional Details
Insurance Request - Non-Passenger
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Green Taxi Complaint • Problem Details: Insurance Information Requested
Agency
Taxi and Limousine Commission
Problem
Green Taxi Complaint
Problem Details
Insurance Information Requested
Additional Details
Insurance Request - Passenger
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Taxi Complaint • Problem Details: Insurance Information Requested
Agency
Taxi and Limousine Commission
Problem
Taxi Complaint
Problem Details
Insurance Information Requested
Additional Details
Insurance Request - Non-Passenger
Sla Days
14 days
Taxi and Limousine Commission
Agency: Taxi and Limousine Commission • Problem: Taxi Complaint • Problem Details: Insurance Information Requested
Agency
Taxi and Limousine Commission
Problem
Taxi Complaint
Problem Details
Insurance Information Requested
Additional Details
Insurance Request - Passenger
Sla Days
14 days
Department of Transportation
Agency: Department of Transportation • Problem: Bike Rack Condition • Problem Details: Chained Bike
Agency
Department of Transportation
Problem
Bike Rack Condition
Problem Details
Chained Bike
Additional Details
Rack
Sla Days
90 days
Department of Transportation
Agency: Department of Transportation • Problem: Bike Rack Condition • Problem Details: Chained Bike
Agency
Department of Transportation
Problem
Bike Rack Condition
Problem Details
Chained Bike
Additional Details
Shelter
Sla Days
90 days
Department of Housing Preservation and Development
Agency: Department of Housing Preservation and Development • Problem: HPD Literature Request • Sla Days: 7 days
Agency
Department of Housing Preservation and Development
Problem
HPD Literature Request
Sla Days
7 days
NYC Emergency Management
Agency: NYC Emergency Management • Problem: OEM Literature Request • Sla Days: 7 days
Agency
NYC Emergency Management
Problem
OEM Literature Request
Sla Days
7 days
Small Business Services
Agency: Small Business Services • Problem: SBS Literature Request • Sla Days: 7 days
Agency
Small Business Services
Problem
SBS Literature Request
Sla Days
7 days
Department of Consumer and Worker Protection
Agency: Department of Consumer and Worker Protection • Problem: DCWP Literature Request • Sla Days: 7 days
Agency
Department of Consumer and Worker Protection
Problem
DCWP Literature Request
Sla Days
7 days
NYC Data AI • Public-data exploration interface