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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
3 1 1
Agency: 3 1 1 • Mmr Goal: 1a • Critical: TRUE
Agency
3 1 1
Mmr Goal
1a
Critical
TRUE
Performance Indicator
311 calls (000)
Fy11
21,730
Fy12
18,957
Fy13
19,917
Fy14
21,346
Fy15
21,079
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DOHMH
Agency: DOHMH • Mmr Goal: 3b • Critical: TRUE
Agency
DOHMH
Mmr Goal
3b
Critical
TRUE
Performance Indicator
Restaurants scoring an ‘A’ grade (%)
Fy11
81.7%
Fy12
86.0%
Fy13
87.0%
Fy14
90.0%
Fy15
95.0%
Tgt15
Up
Tgt16
Up
Desired Direction
Up
5 Yr Trend
Up
3 1 1
Agency: 3 1 1 • Mmr Goal: 1a • Critical: FALSE
Agency
3 1 1
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Calls handled in languages other than English (%)
Fy11
2.70%
Fy12
2.20%
Fy13
2.10%
Fy14
1.80%
Fy15
2.50%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
3 1 1
Agency: 3 1 1 • Mmr Goal: 1a • Critical: TRUE
Agency
3 1 1
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average wait time (tier 1 calls) (minutes:seconds)
Fy11
0:31
Fy12
0:45
Fy13
0:38
Fy14
0:23
Fy15
0:23
Tgt15
0:30
Tgt16
0:30
Desired Direction
Down
5 Yr Trend
Down
3 1 1
Agency: 3 1 1 • Mmr Goal: 1a • Critical: TRUE
Agency
3 1 1
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Calls answered in 30 seconds (%)
Fy11
78%
Fy12
71%
Fy13
81%
Fy14
83%
Fy15
84%
Tgt15
80%
Tgt16
80%
Desired Direction
Up
5 Yr Trend
Up
3 1 1
Agency: 3 1 1 • Mmr Goal: 1a • Critical: FALSE
Agency
3 1 1
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Call takers time occupied (%)
Fy11
80%
Fy12
80%
Fy13
78%
Fy14
79%
Fy15
77%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
3 1 1
Agency: 3 1 1 • Mmr Goal: 1a • Critical: FALSE
Agency
3 1 1
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Complaints about 311 per million calls
Fy11
24.9
Fy12
30
Fy13
26
Fy14
23
Fy15
26
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
3 1 1
Agency: 3 1 1 • Mmr Goal: 2a • Critical: FALSE
Agency
3 1 1
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Completed requests for interpretation
Fy11
595,101
Fy12
425,157
Fy13
421,839
Fy14
392,759
Fy15
531,194
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
3 1 1
Agency: 3 1 1 • Mmr Goal: 2a • Critical: FALSE
Agency
3 1 1
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
96%
Fy12
100%
Fy13
100%
Fy14
NA
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
3 1 1
Agency: 3 1 1 • Mmr Goal: 2a • Critical: FALSE
Agency
3 1 1
Mmr Goal
2a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
3 1 1
Agency: 3 1 1 • Mmr Goal: 2a • Critical: FALSE
Agency
3 1 1
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Customer satisfaction index
Fy11
NA
Fy12
82
Fy13
84
Fy14
83
Fy15
84
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 1a • Critical: TRUE
Agency
ACS
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Number of State Central Register consolidated investigations
Fy11
59,982
Fy12
57,453
Fy13
54,039
Fy14
55,529
Fy15
54,926
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1a • Critical: TRUE
Agency
ACS
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Abuse and/or neglect reports responded to within 24 hours of receipt from the State Central Register (%)
Fy11
93.5%
Fy12
92.1%
Fy13
92.9%
Fy14
98.8%
Fy15
98.8%
Tgt15
100.0%
Tgt16
100.0%
Desired Direction
Up
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1a • Critical: FALSE
Agency
ACS
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Substantiation rate
Fy11
40.1%
Fy12
39.6%
Fy13
39.8%
Fy14
39.5%
Fy15
39.0%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1a • Critical: FALSE
Agency
ACS
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Children in complete investigations with repeat investigations within a year (%)
Fy11
24.2%
Fy12
23.8%
Fy13
23.9%
Fy14
23.5%
Fy15
23.7%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1a • Critical: TRUE
Agency
ACS
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Children in substantiated investigations with repeat substantiated investigations within a year (%)(preliminary)
Fy11
17.1%
Fy12
16.2%
Fy13
16.0%
Fy14
16.1%
Fy15
16.1%
Tgt15
14.0%
Tgt16
14.0%
Desired Direction
Down
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1a • Critical: TRUE
Agency
ACS
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average child protective specialist caseload
Fy11
9.4
Fy12
8.7
Fy13
8.2
Fy14
9.8
Fy15
10.5
Tgt15
12
Tgt16
12
Desired Direction
Down
5 Yr Trend
Up
ACS
Agency: ACS • Mmr Goal: 1b • Critical: TRUE
Agency
ACS
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Families entering purchased preventive services
Fy11
9,031
Fy12
11,459
Fy13
10,830
Fy14
11,969
Fy15
12,438
Tgt15
12,000
Tgt16
12,500
Desired Direction
Up
5 Yr Trend
Up
ACS
Agency: ACS • Mmr Goal: 1b • Critical: FALSE
Agency
ACS
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Children receiving contract preventive services (daily average)
Fy11
23,881
Fy12
23,496
Fy13
25,413
Fy14
24,933
Fy15
25,514
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1c • Critical: FALSE
Agency
ACS
Mmr Goal
1c
Critical
FALSE
Performance Indicator
All children entering foster care (preliminary)
Fy11
6,356
Fy12
5,698
Fy13
4,779
Fy14
4,501
Fy15
4,104
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
ACS
Agency: ACS • Mmr Goal: 1c • Critical: TRUE
Agency
ACS
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Children placed in foster care in their community
Fy11
35.1%
Fy12
33.5%
Fy13
33.4%
Fy14
33.3%
Fy15
36.8%
Tgt15
33.0%
Tgt16
37.0%
Desired Direction
Up
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1c • Critical: TRUE
Agency
ACS
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Children in foster care (average)
Fy11
14,561
Fy12
13,820
Fy13
12,958
Fy14
11,728
Fy15
11,098
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
ACS
Agency: ACS • Mmr Goal: 1c • Critical: FALSE
Agency
ACS
Mmr Goal
1c
Critical
FALSE
Performance Indicator
- Children in foster kinship homes
Fy11
5,178
Fy12
4,843
Fy13
4,461
Fy14
3,928
Fy15
3,636
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
ACS
Agency: ACS • Mmr Goal: 1c • Critical: FALSE
Agency
ACS
Mmr Goal
1c
Critical
FALSE
Performance Indicator
- Children in nonrelative foster boarding homes
Fy11
8,144
Fy12
7,896
Fy13
7,398
Fy14
6,896
Fy15
6,533
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
ACS
Agency: ACS • Mmr Goal: 1c • Critical: FALSE
Agency
ACS
Mmr Goal
1c
Critical
FALSE
Performance Indicator
- Children in residential care
Fy11
1,239
Fy12
1,081
Fy13
1,099
Fy14
923
Fy15
929
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
ACS
Agency: ACS • Mmr Goal: 1c • Critical: TRUE
Agency
ACS
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Children who re-enter foster care within a year of discharge to family (%)(preliminary)
Fy11
11.2%
Fy12
10.4%
Fy13
10.2%
Fy14
10.8%
Fy15
10.4%
Tgt15
10.0%
Tgt16
10.0%
Desired Direction
Down
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1c • Critical: FALSE
Agency
ACS
Mmr Goal
1c
Critical
FALSE
Performance Indicator
School Attendance Rate - Children in Foster Care (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
82.10%
Fy15
82.50%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 1c • Critical: FALSE
Agency
ACS
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Abuse and/or neglect reports for children in foster care
Fy11
2,040
Fy12
1,902
Fy13
2,165
Fy14
1,989
Fy15
1,956
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1c • Critical: FALSE
Agency
ACS
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Abuse and/or neglect reports for children in foster care that are substantiated (%)
Fy11
34.7%
Fy12
31.0%
Fy13
31.5%
Fy14
28.0%
Fy15
29.6%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
ACS
Agency: ACS • Mmr Goal: 1d • Critical: FALSE
Agency
ACS
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Siblings placed simultaneously in the same foster home (%)(preliminary)
Fy11
85.0%
Fy12
86.3%
Fy13
87.9%
Fy14
88.2%
Fy15
88.9%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1d • Critical: TRUE
Agency
ACS
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Children entering foster care who are placed with relatives (%)(preliminary)
Fy11
27.0%
Fy12
27.1%
Fy13
26.6%
Fy14
25.7%
Fy15
28.2%
Tgt15
30.0%
Tgt16
30.0%
Desired Direction
Up
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1e • Critical: FALSE
Agency
ACS
Mmr Goal
1e
Critical
FALSE
Performance Indicator
Median length of stay for children entering foster care for the first time who are returned to parent (months)
Fy11
6.4
Fy12
5.5
Fy13
6.8
Fy14
7.5
Fy15
6.6
Tgt15
6
Tgt16
6
Desired Direction
Down
5 Yr Trend
Up
ACS
Agency: ACS • Mmr Goal: 1e • Critical: FALSE
Agency
ACS
Mmr Goal
1e
Critical
FALSE
Performance Indicator
Children returned to parent(s) within 12 months (%)(preliminary)
Fy11
61.5%
Fy12
62.2%
Fy13
59.8%
Fy14
57.9%
Fy15
59.5%
Tgt15
60.0%
Tgt16
60.0%
Desired Direction
Up
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1e • Critical: FALSE
Agency
ACS
Mmr Goal
1e
Critical
FALSE
Performance Indicator
Median length of stay in foster care before child is adopted (months)
Fy11
52.9
Fy12
53.2
Fy13
54.1
Fy14
55.1
Fy15
53.3
Tgt15
50
Tgt16
50
Desired Direction
Down
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1e • Critical: FALSE
Agency
ACS
Mmr Goal
1e
Critical
FALSE
Performance Indicator
Children adopted
Fy11
1,186
Fy12
1,295
Fy13
1,310
Fy14
1,101
Fy15
1,004
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
ACS
Agency: ACS • Mmr Goal: 1e • Critical: FALSE
Agency
ACS
Mmr Goal
1e
Critical
FALSE
Performance Indicator
Children eligible for adoption (average)
Fy11
1,697
Fy12
1,675
Fy13
1,446
Fy14
1,248
Fy15
1,092
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
ACS
Agency: ACS • Mmr Goal: 1e • Critical: TRUE
Agency
ACS
Mmr Goal
1e
Critical
TRUE
Performance Indicator
Children eligible for adoption who are adopted (%)
Fy11
69.9%
Fy12
77.3%
Fy13
90.6%
Fy14
88.2%
Fy15
91.9%
Tgt15
90.0%
Tgt16
92.0%
Desired Direction
Up
5 Yr Trend
Up
ACS
Agency: ACS • Mmr Goal: 1e • Critical: FALSE
Agency
ACS
Mmr Goal
1e
Critical
FALSE
Performance Indicator
Average time to complete adoption (years)
Fy11
3
Fy12
3.1
Fy13
3.1
Fy14
2.9
Fy15
2.7
Tgt15
3
Tgt16
2.7
Desired Direction
Down
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 1e • Critical: FALSE
Agency
ACS
Mmr Goal
1e
Critical
FALSE
Performance Indicator
Kinship Guardianship Assistance discharges
Fy11
NA
Fy12
NA
Fy13
119
Fy14
251
Fy15
275
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 2a • Critical: TRUE
Agency
ACS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average EarlyLearn contract enrollment
Fy11
48,584
Fy12
45,310
Fy13
30,096
Fy14
30,422
Fy15
30,079
Tgt15
36,759
Tgt16
33,472
Desired Direction
Up
5 Yr Trend
Down
ACS
Agency: ACS • Mmr Goal: 2a • Critical: TRUE
Agency
ACS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
EarlyLearn - Average center-based enrollment
Fy11
NA
Fy12
NA
Fy13
25,548
Fy14
24,068
Fy15
23,077
Tgt15
28,159
Tgt16
25,311
Desired Direction
Up
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 2a • Critical: TRUE
Agency
ACS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
EarlyLearn - Average family child care enrollment
Fy11
NA
Fy12
NA
Fy13
4,549
Fy14
6,354
Fy15
7,002
Tgt15
8,600
Tgt16
8,161
Desired Direction
Up
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 2a • Critical: TRUE
Agency
ACS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average EarlyLearn Utilization (%)
Fy11
NA
Fy12
NA
Fy13
71.4%
Fy14
82.1%
Fy15
81.8%
Tgt15
100.0%
Tgt16
85.0%
Desired Direction
Up
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 2a • Critical: TRUE
Agency
ACS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average EarlyLearn Utilization - Center-based (%)
Fy11
NA
Fy12
NA
Fy13
76.2%
Fy14
84.6%
Fy15
82.0%
Tgt15
100.0%
Tgt16
85.0%
Desired Direction
Up
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 2a • Critical: TRUE
Agency
ACS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average EarlyLearn Utilization - Family child care (%)
Fy11
NA
Fy12
NA
Fy13
52.9%
Fy14
73.9%
Fy15
81.4%
Tgt15
100.0%
Tgt16
85.0%
Desired Direction
Up
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 2a • Critical: FALSE
Agency
ACS
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Average child care voucher enrollment
Fy11
68,484
Fy12
69,020
Fy13
71,756
Fy14
67,541
Fy15
66,801
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
ACS
Agency: ACS • Mmr Goal: 2a • Critical: TRUE
Agency
ACS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average mandated children voucher enrollment
Fy11
NA
Fy12
NA
Fy13
56,649
Fy14
54,852
Fy15
55,000
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 2a • Critical: TRUE
Agency
ACS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average other eligible children voucher enrollment
Fy11
NA
Fy12
NA
Fy13
15,107
Fy14
12,689
Fy15
11,801
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 2a • Critical: TRUE
Agency
ACS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average center-based child care voucher enrollment
Fy11
NA
Fy12
NA
Fy13
27,552
Fy14
26,401
Fy15
27,052
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
ACS
Agency: ACS • Mmr Goal: 2a • Critical: TRUE
Agency
ACS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average family child care voucher enrollment
Fy11
NA
Fy12
NA
Fy13
21,503
Fy14
21,507
Fy15
22,177
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
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