NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.
City GovernmentMayor's Office of Operations (OPS)
Dataset fxdy-q85h
13 fields
Percent meeting time to close  Literature Request - Green Mixed Paper Recycling Decals (7 days)
Fy11
100
Fy12
100
Fy13
100
Fy14
100
Fy15
100
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 6b • Critical: FALSE
Agency
DoITT
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close  public payphone complaint - lost coin (44 days)
Fy11
73
Fy12
88
Fy13
64
Fy14
97
Fy15
90
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 3b • Critical: TRUE
Agency
DHS
Mmr Goal
3b
Critical
TRUE
Performance Indicator
Single adults who exited to permanent housing and returned to the DHS shelter services system within one year (%)
Fy11
4.0%
Fy12
3.9%
Fy13
4.5%
Fy14
4.4%
Fy15
2.0%
Tgt15
4.4%
Tgt16
4.4%
Desired Direction
Down
5 Yr Trend
Down
DHS
Agency: DHS • Mmr Goal: 3b • Critical: TRUE
Agency
DHS
Mmr Goal
3b
Critical
TRUE
Performance Indicator
Adult families who exited to permanent housing and returned to the DHS shelter services system within one year (%)
Fy11
8.3%
Fy12
5.6%
Fy13
15.0%
Fy14
12.5%
Fy15
14.2%
Tgt15
12.5%
Tgt16
12.5%
Desired Direction
Down
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 3b • Critical: TRUE
Agency
DHS
Mmr Goal
3b
Critical
TRUE
Performance Indicator
Families with children who exited to permanent housing and returned to the DHS shelter services system within one year (%)
Fy11
2.8%
Fy12
4.4%
Fy13
9.5%
Fy14
12.5%
Fy15
16.5%
Tgt15
12.5%
Tgt16
12.5%
Desired Direction
Down
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 4a • Critical: TRUE
Agency
DHS
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Unsheltered individuals who are estimated to be living on the streets, in parks, under highways, on subways, and in the public transportation stations in New York City
Fy11
2,648
Fy12
3,262
Fy13
3,180
Fy14
3,357
Fy15
3,182
Tgt15
3,350
Tgt16
3,350
Desired Direction
Down
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 4a • Critical: FALSE
Agency
DHS
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Number of chronically homeless individuals placed into permanent and temporary housing by outreach teams
Fy11
577
Fy12
545
Fy13
720
Fy14
562
Fy15
1,101
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 4a • Critical: FALSE
Agency
DHS
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Response rate to 311 calls for homeless person assistance from constituents requesting a call back
Fy11
100.0%
Fy12
100.0%
Fy13
100.0%
Fy14
100.0%
Fy15
100.0%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DHS
Agency: DHS • Mmr Goal: 5a • Critical: FALSE
Agency
DHS
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Collisions involving City vehicles
Fy11
NA
Fy12
NA
Fy13
48
Fy14
27
Fy15
58
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DHS
Agency: DHS • Mmr Goal: 5a • Critical: FALSE
Agency
DHS
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Workplace injuries reported
Fy11
NA
Fy12
NA
Fy13
119
Fy14
112
Fy15
39
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DHS
Agency: DHS • Mmr Goal: 6a • Critical: FALSE
Agency
DHS
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Completed requests for interpretation
Fy11
3,814
Fy12
3,230
Fy13
4,087
Fy14
4,195
Fy15
5,787
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOE
Agency: DOE • Mmr Goal: 2b • Critical: FALSE
Agency
DOE
Mmr Goal
2b
Critical
FALSE
Performance Indicator
- Public school
Fy11
699
Fy12
703
Fy13
648
Fy14
600
Fy15
1,420
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 6a • Critical: FALSE
Agency
DHS
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
73%
Fy12
70%
Fy13
67.40%
Fy14
83.50%
Fy15
70.40%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DHS
Agency: DHS • Mmr Goal: 6a • Critical: FALSE
Agency
DHS
Mmr Goal
6a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
71%
Fy12
88%
Fy13
66.70%
Fy14
80.50%
Fy15
68.60%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DHS
Agency: DHS • Mmr Goal: 6a • Critical: FALSE
Agency
DHS
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Average wait time to speak with a customer service agent (minutes)
Fy11
29
Fy12
22
Fy13
NA
Fy14
24
Fy15
15
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DHS
Agency: DHS • Mmr Goal: 6a • Critical: FALSE
Agency
DHS
Mmr Goal
6a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
80
Fy12
81
Fy13
91
Fy14
89
Fy15
95
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 1a • Critical: FALSE
Agency
DOB
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Jobs filed
Fy11
65,358
Fy12
68,911
Fy13
72,288
Fy14
82,551
Fy15
91,933
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 1a • Critical: TRUE
Agency
DOB
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average time to complete application processing (days)
Fy11
0.32
Fy12
0.2
Fy13
0.09
Fy14
0.09
Fy15
0.07
Tgt15
0.1
Tgt16
0.1
Desired Direction
Down
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 1a • Critical: FALSE
Agency
DOB
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Building permits issued - Initial
Fy11
83,151
Fy12
87,190
Fy13
88,290
Fy14
98,302
Fy15
104,087
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 1a • Critical: FALSE
Agency
DOB
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Building permits issued - Renewals
Fy11
37,876
Fy12
39,321
Fy13
41,230
Fy14
44,538
Fy15
44,774
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 1a • Critical: FALSE
Agency
DOB
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Certificates of Occupancy issued
Fy11
7,044
Fy12
6,642
Fy13
5,949
Fy14
5,694
Fy15
5,289
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 1b • Critical: FALSE
Agency
DOB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
First plan reviews completed
Fy11
61,507
Fy12
63,130
Fy13
69,380
Fy14
76,669
Fy15
84,449
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 1b • Critical: TRUE
Agency
DOB
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Average days to complete first plan review (Borough offices) - New buildings
Fy11
14.9
Fy12
12.6
Fy13
16.1
Fy14
8.8
Fy15
14.9
Tgt15
12
Tgt16
12
Desired Direction
Down
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 1b • Critical: TRUE
Agency
DOB
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Average days to complete first plan review (Borough offices) - Major renovation (Alteration I)
Fy11
11.7
Fy12
11.3
Fy13
12
Fy14
11.3
Fy15
15.2
Tgt15
10
Tgt16
10
Desired Direction
Down
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 1b • Critical: FALSE
Agency
DOB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average days to complete first plan review (Borough offices) - Minor renovation (Alterations II and III)
Fy11
3.9
Fy12
3.9
Fy13
4.2
Fy14
3.8
Fy15
4.1
Tgt15
4
Tgt16
4
Desired Direction
Down
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 1b • Critical: FALSE
Agency
DOB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average days to complete first plan review (Hub projects) - New buildings
Fy11
NA
Fy12
11.5
Fy13
11.6
Fy14
12.7
Fy15
17.9
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOB
Agency: DOB • Mmr Goal: 1b • Critical: FALSE
Agency
DOB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average days to complete first plan review (Hub projects) - Major renovation (Alteration I)
Fy11
NA
Fy12
9.5
Fy13
11.9
Fy14
11.9
Fy15
16.2
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOB
Agency: DOB • Mmr Goal: 1b • Critical: FALSE
Agency
DOB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average days to complete first plan review (Hub projects) - Minor renovation (Alterations II and III)
Fy11
NA
Fy12
NA
Fy13
1.4
Fy14
1.1
Fy15
2.6
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOB
Agency: DOB • Mmr Goal: 1b • Critical: FALSE
Agency
DOB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Jobs professionally certified (%)
Fy11
47.6%
Fy12
50.3%
Fy13
55.2%
Fy14
57.8%
Fy15
58.8%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 1b • Critical: FALSE
Agency
DOB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Jobs professionally certified that were audited (%)
Fy11
20.3%
Fy12
24.8%
Fy13
20.3%
Fy14
18.2%
Fy15
13.8%
Tgt15
20.0%
Tgt16
20.0%
Desired Direction
Up
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 1b • Critical: FALSE
Agency
DOB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Audits that resulted in revocation notices (%)
Fy11
14.8%
Fy12
9.8%
Fy13
10.4%
Fy14
13.1%
Fy15
14.6%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 1c • Critical: TRUE
Agency
DOB
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Average wait time for a construction inspection (days)
Fy11
NA
Fy12
NA
Fy13
4.7
Fy14
3.4
Fy15
3.6
Tgt15
4.5
Tgt16
4.5
Desired Direction
Down
5 Yr Trend
NA
DOB
Agency: DOB • Mmr Goal: 1c • Critical: TRUE
Agency
DOB
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Average wait time for a plumbing inspection (days)
Fy11
NA
Fy12
NA
Fy13
5.1
Fy14
4.5
Fy15
4.5
Tgt15
5
Tgt16
5
Desired Direction
Down
5 Yr Trend
NA
DOB
Agency: DOB • Mmr Goal: 1c • Critical: TRUE
Agency
DOB
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Average wait time for an electrical inspection (days)
Fy11
NA
Fy12
NA
Fy13
6.3
Fy14
6.1
Fy15
5.2
Tgt15
6
Tgt16
6
Desired Direction
Down
5 Yr Trend
NA
DOB
Agency: DOB • Mmr Goal: 2a • Critical: FALSE
Agency
DOB
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Priority A (emergency) complaints received
Fy11
15,182
Fy12
14,662
Fy13
14,511
Fy14
14,654
Fy15
15,827
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 2a • Critical: FALSE
Agency
DOB
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Priority B (nonemergency) complaints received
Fy11
67,228
Fy12
64,402
Fy13
58,983
Fy14
70,089
Fy15
63,160
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 2a • Critical: FALSE
Agency
DOB
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Priority A complaints responded to
Fy11
15,075
Fy12
14,540
Fy13
14,542
Fy14
14,468
Fy15
15,420
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 2a • Critical: FALSE
Agency
DOB
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Priority B complaints responded to
Fy11
63,219
Fy12
59,236
Fy13
51,990
Fy14
63,215
Fy15
54,688
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 2a • Critical: TRUE
Agency
DOB
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average time to respond to Priority A complaints (days)
Fy11
0.5
Fy12
0.6
Fy13
0.7
Fy14
0.7
Fy15
0.7
Tgt15
1
Tgt16
1
Desired Direction
Down
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 2a • Critical: TRUE
Agency
DOB
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average time to respond to Priority B complaints (days)
Fy11
28.5
Fy12
41.1
Fy13
48.5
Fy14
34.6
Fy15
38.4
Tgt15
40
Tgt16
40
Desired Direction
Down
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 2a • Critical: TRUE
Agency
DOB
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Residential illegal conversion complaints where access was obtained (%)
Fy11
46.9%
Fy12
46.4%
Fy13
41.6%
Fy14
44.1%
Fy15
40.5%
Tgt15
44.0%
Tgt16
44.0%
Desired Direction
Up
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 2a • Critical: FALSE
Agency
DOB
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Access obtained and violations were written (%)
Fy11
54.7%
Fy12
53.5%
Fy13
50.2%
Fy14
44.7%
Fy15
37.4%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 2a • Critical: FALSE
Agency
DOB
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Work without a permit complaints where access was obtained and violations were written (%)
Fy11
67.6%
Fy12
61.0%
Fy13
43.9%
Fy14
32.7%
Fy15
33.3%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 2b • Critical: TRUE
Agency
DOB
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Construction inspections completed
Fy11
171,547
Fy12
141,237
Fy13
131,444
Fy14
142,222
Fy15
139,323
Tgt15
140,000
Tgt16
140,000
Desired Direction
Up
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 2b • Critical: FALSE
Agency
DOB
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Average construction inspections per inspector day
Fy11
NA
Fy12
12.9
Fy13
11.8
Fy14
10.8
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DOB
Agency: DOB • Mmr Goal: 2b • Critical: FALSE
Agency
DOB
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Construction inspections resulting in violations (%)
Fy11
17.20%
Fy12
20.70%
Fy13
21.30%
Fy14
19.10%
Fy15
18.60%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 2b • Critical: FALSE
Agency
DOB
Mmr Goal
2b
Critical
FALSE
Performance Indicator
DOB violations issued
Fy11
56,299
Fy12
82,606
Fy13
65,189
Fy14
82,753
Fy15
65,215
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOI
Agency: DOI • Mmr Goal: 1a • Critical: TRUE
Agency
DOI
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Complaints
Fy11
13,639
Fy12
12,595
Fy13
12,659
Fy14
12,624
Fy15
11,445
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 2b • Critical: FALSE
Agency
DOB
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Environmental Control Board violations issued
Fy11
62,070
Fy12
53,293
Fy13
43,320
Fy14
47,768
Fy15
52,315
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 2b • Critical: TRUE
Agency
DOB
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
