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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
DOB
Agency: DOB • Mmr Goal: 2c • Critical: FALSE
Agency
DOB
Mmr Goal
2c
Critical
FALSE
Performance Indicator
Construction-related incidents
Fy11
422
Fy12
405
Fy13
403
Fy14
459
Fy15
736
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 2c • Critical: FALSE
Agency
DOB
Mmr Goal
2c
Critical
FALSE
Performance Indicator
- Construction-related accidents
Fy11
119
Fy12
157
Fy13
173
Fy14
207
Fy15
314
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 6a • Critical: FALSE
Agency
HRA
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Customer satisfaction rating for Public Health Insurance Program services “good” or "excellent" (%)
Fy11
NA
Fy12
NA
Fy13
88.0%
Fy14
91.0%
Fy15
92.0%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DOB
Agency: DOB • Mmr Goal: 2c • Critical: FALSE
Agency
DOB
Mmr Goal
2c
Critical
FALSE
Performance Indicator
Incident inspections resulting in violations (%)
Fy11
76.5%
Fy12
77.1%
Fy13
79.6%
Fy14
75.2%
Fy15
70.4%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 3a • Critical: FALSE
Agency
DOB
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Collisions involving City vehicles
Fy11
48
Fy12
36
Fy13
22
Fy14
33
Fy15
41
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 3a • Critical: FALSE
Agency
DOB
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Workplace injuries reported
Fy11
32
Fy12
16
Fy13
17
Fy14
15
Fy15
12
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 4a • Critical: FALSE
Agency
DOB
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Emails responded to in 14 days (%)
Fy11
62%
Fy12
50%
Fy13
37%
Fy14
65%
Fy15
51%
Tgt15
55%
Tgt16
57%
Desired Direction
Up
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 4a • Critical: FALSE
Agency
DOB
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
67%
Fy12
58%
Fy13
54%
Fy14
49%
Fy15
69%
Tgt15
55%
Tgt16
57%
Desired Direction
Up
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 4a • Critical: FALSE
Agency
DOB
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Calls answered in 30 seconds (%)
Fy11
91%
Fy12
91%
Fy13
NA
Fy14
NA
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DOB
Agency: DOB • Mmr Goal: 4a • Critical: FALSE
Agency
DOB
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Average customer in-person wait time (minutes)
Fy11
21
Fy12
20
Fy13
NA
Fy14
NA
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOB
Agency: DOB • Mmr Goal: 4a • Critical: FALSE
Agency
DOB
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Completed customer requests for interpretation
Fy11
119
Fy12
61
Fy13
36
Fy14
17
Fy15
66
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOB
Agency: DOB • Mmr Goal: 4a • Critical: FALSE
Agency
DOB
Mmr Goal
4a
Critical
FALSE
Performance Indicator
CORE customer experience rating (0-100)
Fy11
81
Fy12
79
Fy13
83
Fy14
91
Fy15
90
Tgt15
82
Tgt16
85
Desired Direction
Up
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 4b • Critical: FALSE
Agency
DOB
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Elevator - Defective/Not Working (60 days)
Fy11
30%
Fy12
50%
Fy13
49%
Fy14
51%
Fy15
48%
Tgt15
50%
Tgt16
50%
Desired Direction
Neutral
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 4b • Critical: FALSE
Agency
DOB
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - General Construction/Plumbing - Contrary/Beyond Approved Plans/Permits (60 days)
Fy11
86%
Fy12
68%
Fy13
70%
Fy14
80%
Fy15
81%
Tgt15
72%
Tgt16
72%
Desired Direction
Neutral
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 4b • Critical: FALSE
Agency
DOB
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - General Construction/Plumbing - Failure to Maintain (60 days)
Fy11
84%
Fy12
77%
Fy13
77%
Fy14
79%
Fy15
81%
Tgt15
77%
Tgt16
77%
Desired Direction
Neutral
5 Yr Trend
Neutral
DOB
Agency: DOB • Mmr Goal: 4b • Critical: FALSE
Agency
DOB
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Illegal Conversion of Residential Building/Space (60 days)
Fy11
50%
Fy12
44%
Fy13
47%
Fy14
62%
Fy15
65%
Tgt15
53%
Tgt16
57%
Desired Direction
Neutral
5 Yr Trend
Up
DOB
Agency: DOB • Mmr Goal: 4b • Critical: FALSE
Agency
DOB
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - No Permit - Construction, Plumbing, Cranes & Derricks, Building/Use, Elevator (60 days)
Fy11
77%
Fy12
70%
Fy13
72%
Fy14
72%
Fy15
63%
Tgt15
74%
Tgt16
77%
Desired Direction
Neutral
5 Yr Trend
Down
DOC
Agency: DOC • Mmr Goal: 1a • Critical: FALSE
Agency
DOC
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Admissions
Fy11
87,515
Fy12
84,754
Fy13
81,758
Fy14
77,141
Fy15
67,672
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOC
Agency: DOC • Mmr Goal: 1a • Critical: FALSE
Agency
DOC
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Average daily population
Fy11
12,790
Fy12
12,287
Fy13
11,827
Fy14
11,408
Fy15
10,240
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DOC
Agency: DOC • Mmr Goal: 1a • Critical: FALSE
Agency
DOC
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Average daily population - adolescent inmates
Fy11
NA
Fy12
NA
Fy13
681
Fy14
489
Fy15
216
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 1a • Critical: FALSE
Agency
DOC
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Inmates in security risk group (% ADP)
Fy11
NA
Fy12
NA
Fy13
9.90%
Fy14
8.20%
Fy15
11.80%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 1a • Critical: FALSE
Agency
DOC
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Fight/assault infractions
Fy11
7,431
Fy12
7,552
Fy13
7,622
Fy14
8,827
Fy15
9,424
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DOC
Agency: DOC • Mmr Goal: 1a • Critical: FALSE
Agency
DOC
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Jail-based arrests of inmates
Fy11
642
Fy12
650
Fy13
798
Fy14
995
Fy15
795
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DOC
Agency: DOC • Mmr Goal: 1a • Critical: FALSE
Agency
DOC
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Searches
Fy11
215,038
Fy12
225,501
Fy13
247,868
Fy14
251,343
Fy15
255,776
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOC
Agency: DOC • Mmr Goal: 1a • Critical: FALSE
Agency
DOC
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Weapons recovered
Fy11
1,901
Fy12
2,324
Fy13
2,162
Fy14
2,348
Fy15
2,240
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DSNY
Agency: DSNY • Mmr Goal: 6b • Critical: FALSE
Agency
DSNY
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close – Literature Request - Blue Recycling Decals (7 days)
Fy11
100
Fy12
100
Fy13
100
Fy14
100
Fy15
100
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 6b • Critical: FALSE
Agency
DoITT
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close – cable complaint - miscellaneous (30 days)
Fy11
98
Fy12
100
Fy13
99
Fy14
100
Fy15
100
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 6b • Critical: FALSE
Agency
DoITT
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close – cable complaint - service (15 days)
Fy11
99
Fy12
98
Fy13
96
Fy14
97
Fy15
96
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DSNY
Agency: DSNY • Mmr Goal: 6b • Critical: FALSE
Agency
DSNY
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close – Sanitation Condition - Street Cond/Dump-Out/Drop-Off (5 days)
Fy11
94
Fy12
96
Fy13
95
Fy14
97
Fy15
96
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 5a • Critical: FALSE
Agency
DoITT
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Agencies’ task orders using citywide IT professional services contracts
Fy11
NA
Fy12
NA
Fy13
810
Fy14
1,071
Fy15
747
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 4b • Critical: FALSE
Agency
HPD
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Housing New York units started – Extremely low income (0-30% AMI)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
1,126
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 1b • Critical: FALSE
Agency
DOC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Incidents of use of force - total
Fy11
NA
Fy12
NA
Fy13
2,977
Fy14
3,779
Fy15
4,409
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 1b • Critical: FALSE
Agency
DOC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Incidents of use of force - adolescent inmates
Fy11
NA
Fy12
NA
Fy13
715
Fy14
624
Fy15
378
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 1b • Critical: FALSE
Agency
DOC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Department use of force incidents with minor injury (rate per 1,000 ADP)
Fy11
NA
Fy12
8.15
Fy13
10.95
Fy14
13.23
Fy15
15.59
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 1b • Critical: FALSE
Agency
DOC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Department use of force incidents with no injury (rate per 1,000 ADP)
Fy11
NA
Fy12
7.2
Fy13
9.11
Fy14
13.19
Fy15
19.14
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 1b • Critical: FALSE
Agency
DOC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Incidents and allegations of use of force
Fy11
2,272
Fy12
2,837
Fy13
3,413
Fy14
4,221
Fy15
4,822
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DOC
Agency: DOC • Mmr Goal: 1c • Critical: FALSE
Agency
DOC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Inmates with a mental health diagnosis (% ADP)
Fy11
32.0%
Fy12
34.0%
Fy13
37.0%
Fy14
38.0%
Fy15
41.0%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOC
Agency: DOC • Mmr Goal: 1c • Critical: FALSE
Agency
DOC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Inmates with a serious mental health diagnosis (% ADP)
Fy11
NA
Fy12
NA
Fy13
9.50%
Fy14
10.20%
Fy15
11.10%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 1c • Critical: FALSE
Agency
DOC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Inmate health clinic visits
Fy11
79,385
Fy12
83,914
Fy13
75,664
Fy14
77,825
Fy15
81,873
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DOC
Agency: DOC • Mmr Goal: 1c • Critical: TRUE
Agency
DOC
Mmr Goal
1c
Critical
TRUE
Performance Indicator
- Average clinic waiting time (minutes)
Fy11
29
Fy12
28
Fy13
35
Fy14
41
Fy15
34
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOC
Agency: DOC • Mmr Goal: 1d • Critical: FALSE
Agency
DOC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Jail-cells unavailable (short-term repair) (%)
Fy11
1.2%
Fy12
1.8%
Fy13
3.1%
Fy14
2.8%
Fy15
2.3%
Tgt15
1.0%
Tgt16
1.0%
Desired Direction
Down
5 Yr Trend
Up
DOC
Agency: DOC • Mmr Goal: 1d • Critical: TRUE
Agency
DOC
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Population as percent of capacity (%)
Fy11
94%
Fy12
92%
Fy13
89%
Fy14
86%
Fy15
80%
Tgt15
96%
Tgt16
96%
Desired Direction
Neutral
5 Yr Trend
Down
DOC
Agency: DOC • Mmr Goal: 1e • Critical: TRUE
Agency
DOC
Mmr Goal
1e
Critical
TRUE
Performance Indicator
On-trial inmates delivered to court on-time (%)
Fy11
97.5%
Fy12
96.9%
Fy13
94.9%
Fy14
94.2%
Fy15
90.9%
Tgt15
95.0%
Tgt16
95.0%
Desired Direction
Up
5 Yr Trend
Neutral
DOC
Agency: DOC • Mmr Goal: 2a • Critical: FALSE
Agency
DOC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
I-CAN Referrals
Fy11
NA
Fy12
NA
Fy13
1,420
Fy14
4,117
Fy15
3,588
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 2a • Critical: TRUE
Agency
DOC
Mmr Goal
2a
Critical
TRUE
Performance Indicator
I-CAN Enrollments
Fy11
NA
Fy12
NA
Fy13
634
Fy14
2,408
Fy15
2,321
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 2a • Critical: FALSE
Agency
DOC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
I-CAN Workshops
Fy11
NA
Fy12
NA
Fy13
333
Fy14
1,580
Fy15
2,065
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOC
Agency: DOC • Mmr Goal: 2b • Critical: FALSE
Agency
DOC
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Average daily number of inmates in vocational skills training programs
Fy11
161
Fy12
148
Fy13
204
Fy14
216
Fy15
256
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOC
Agency: DOC • Mmr Goal: 2b • Critical: FALSE
Agency
DOC
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Average daily attendance in school programs
Fy11
782
Fy12
713
Fy13
693
Fy14
526
Fy15
330
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOC
Agency: DOC • Mmr Goal: 2b • Critical: TRUE
Agency
DOC
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Inmates participating in skills-building activities/discharge planning (%)
Fy11
10.0%
Fy12
10.0%
Fy13
10.9%
Fy14
10.3%
Fy15
10.5%
Tgt15
10.0%
Tgt16
10.0%
Desired Direction
Up
5 Yr Trend
Neutral
DOC
Agency: DOC • Mmr Goal: 3a • Critical: FALSE
Agency
DOC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Victim Identification Notification Everyday (VINE) system registrations
Fy11
20,558
Fy12
16,111
Fy13
14,929
Fy14
15,291
Fy15
15,159
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
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