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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
DOE
Agency: DOE • Mmr Goal: 7b • Critical: FALSE
Agency
DOE
Mmr Goal
7b
Critical
FALSE
Performance Indicator
Average new school construction cost per square foot - Early childhood ($)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOE
Agency: DOE • Mmr Goal: 7b • Critical: FALSE
Agency
DOE
Mmr Goal
7b
Critical
FALSE
Performance Indicator
- Elementary ($)
Fy11
$581
Fy12
$529
Fy13
$553
Fy14
$552
Fy15
$631
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOE
Agency: DOE • Mmr Goal: 7b • Critical: FALSE
Agency
DOE
Mmr Goal
7b
Critical
FALSE
Performance Indicator
- Intermediate ($)
Fy11
NA
Fy12
NA
Fy13
$638
Fy14
$604
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOE
Agency: DOE • Mmr Goal: 7b • Critical: FALSE
Agency
DOE
Mmr Goal
7b
Critical
FALSE
Performance Indicator
- High school ($)
Fy11
NA
Fy12
$525
Fy13
$533
Fy14
NA
Fy15
$498
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOE
Agency: DOE • Mmr Goal: 7c • Critical: FALSE
Agency
DOE
Mmr Goal
7c
Critical
FALSE
Performance Indicator
New schools and additions - construction funds committed as a percent of initial authorized budget (%)
Fy11
92.9%
Fy12
92.9%
Fy13
95.4%
Fy14
92.6%
Fy15
92.9%
Tgt15
100.0%
Tgt16
100.0%
Desired Direction
Up
5 Yr Trend
Neutral
DOE
Agency: DOE • Mmr Goal: 7c • Critical: TRUE
Agency
DOE
Mmr Goal
7c
Critical
TRUE
Performance Indicator
Scheduled new seats constructed on time (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
100%
Tgt16
100%
Desired Direction
Up
5 Yr Trend
Neutral
DOE
Agency: DOE • Mmr Goal: 7c • Critical: TRUE
Agency
DOE
Mmr Goal
7c
Critical
TRUE
Performance Indicator
Capital improvement projects constructed on time or early (%)
Fy11
69%
Fy12
72%
Fy13
69%
Fy14
72%
Fy15
72%
Tgt15
80%
Tgt16
80%
Desired Direction
Up
5 Yr Trend
Neutral
DOE
Agency: DOE • Mmr Goal: 7c • Critical: TRUE
Agency
DOE
Mmr Goal
7c
Critical
TRUE
Performance Indicator
Capital improvement projects constructed within budget (%)
Fy11
73%
Fy12
77%
Fy13
71%
Fy14
80%
Fy15
83%
Tgt15
80%
Tgt16
80%
Desired Direction
Up
5 Yr Trend
Up
DOE
Agency: DOE • Mmr Goal: 7d • Critical: FALSE
Agency
DOE
Mmr Goal
7d
Critical
FALSE
Performance Indicator
Ultimate cost of insurance losses as % of construction value (per calendar year)
Fy11
4.52%
Fy12
6.49%
Fy13
6.97%
Fy14
4.66%
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOF
Agency: DOF • Mmr Goal: 1a • Critical: FALSE
Agency
DOF
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Paid on time (%)
Fy11
95.0%
Fy12
94.4%
Fy13
94.8%
Fy14
95.0%
Fy15
95.3%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOF
Agency: DOF • Mmr Goal: 1a • Critical: FALSE
Agency
DOF
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Average turnaround time for audits (days)
Fy11
612
Fy12
684
Fy13
632
Fy14
677
Fy15
479
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DOF
Agency: DOF • Mmr Goal: 1a • Critical: FALSE
Agency
DOF
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Increase in tax liability as a result of audits (%)
Fy11
26.9%
Fy12
10.5%
Fy13
13.6%
Fy14
16.0%
Fy15
18.3%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
DOF
Agency: DOF • Mmr Goal: 1a • Critical: FALSE
Agency
DOF
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Originally noticed properties sold in lien sale (%)
Fy11
20%
Fy12
19%
Fy13
20%
Fy14
21%
Fy15
16%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DOF
Agency: DOF • Mmr Goal: 1b • Critical: FALSE
Agency
DOF
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Senior Citizen Rent Increase Exemption (SCRIE) - Initial applications received
Fy11
NA
Fy12
NA
Fy13
7,094
Fy14
8,272
Fy15
15,713
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOF
Agency: DOF • Mmr Goal: 1b • Critical: FALSE
Agency
DOF
Mmr Goal
1b
Critical
FALSE
Performance Indicator
SCRIE - Renewal applications received
Fy11
NA
Fy12
NA
Fy13
22,670
Fy14
21,239
Fy15
23,321
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOF
Agency: DOF • Mmr Goal: 1b • Critical: TRUE
Agency
DOF
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Average time to process initial applications (days)
Fy11
NA
Fy12
NA
Fy13
17.3
Fy14
4.4
Fy15
7.7
Tgt15
10
Tgt16
10
Desired Direction
Down
5 Yr Trend
NA
DOF
Agency: DOF • Mmr Goal: 1b • Critical: TRUE
Agency
DOF
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Average time to process renewal applications (days)
Fy11
NA
Fy12
NA
Fy13
13.4
Fy14
9.6
Fy15
8.9
Tgt15
10
Tgt16
10
Desired Direction
Down
5 Yr Trend
NA
DOF
Agency: DOF • Mmr Goal: 1c • Critical: TRUE
Agency
DOF
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Average time to issue a property tax refund (days)
Fy11
22
Fy12
26
Fy13
27
Fy14
37
Fy15
24
Tgt15
28
Tgt16
28
Desired Direction
Down
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 1c • Critical: TRUE
Agency
DOF
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Average time to issue a business tax refund (days)
Fy11
39
Fy12
32
Fy13
30
Fy14
29
Fy15
31
Tgt15
32
Tgt16
32
Desired Direction
Down
5 Yr Trend
Down
DOF
Agency: DOF • Mmr Goal: 1d • Critical: TRUE
Agency
DOF
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Payment method (%) - Electronic (ACH/EFT)
Fy11
16.5%
Fy12
20.8%
Fy13
45.9%
Fy14
32.9%
Fy15
31.6%
Tgt15
50.0%
Tgt16
35.0%
Desired Direction
Up
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 1d • Critical: FALSE
Agency
DOF
Mmr Goal
1d
Critical
FALSE
Performance Indicator
- Credit card
Fy11
26.4%
Fy12
37.9%
Fy13
20.1%
Fy14
28.2%
Fy15
33.4%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOF
Agency: DOF • Mmr Goal: 2a • Critical: FALSE
Agency
DOF
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Tickets paid before penalty assessed (%)
Fy11
NA
Fy12
NA
Fy13
51.5%
Fy14
53.1%
Fy15
55.3%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DOF
Agency: DOF • Mmr Goal: 2a • Critical: TRUE
Agency
DOF
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Parking tickets issued that are paid within 90 days (%)
Fy11
63.3%
Fy12
65.1%
Fy13
63.5%
Fy14
63.2%
Fy15
65.7%
Tgt15
65.0%
Tgt16
65.0%
Desired Direction
Up
5 Yr Trend
Neutral
DOF
Agency: DOF • Mmr Goal: 2b • Critical: TRUE
Agency
DOF
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Parking ticket hearings - Total
Fy11
1,169,864
Fy12
1,235,067
Fy13
901,026
Fy14
1,104,940
Fy15
1,041,841
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOF
Agency: DOF • Mmr Goal: 2b • Critical: TRUE
Agency
DOF
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Average turnaround time for in-person parking ticket hearings (minutes)
Fy11
23
Fy12
18
Fy13
19
Fy14
25
Fy15
19
Tgt15
30
Tgt16
25
Desired Direction
Down
5 Yr Trend
Neutral
DOF
Agency: DOF • Mmr Goal: 2b • Critical: TRUE
Agency
DOF
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
Fy11
7
Fy12
6.5
Fy13
3.8
Fy14
7
Fy15
6.5
Tgt15
8.5
Tgt16
8.5
Desired Direction
Down
5 Yr Trend
Neutral
DOF
Agency: DOF • Mmr Goal: 2b • Critical: TRUE
Agency
DOF
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Average turnaround time to issue decision for parking ticket hearing-by-mail (days)
Fy11
27.3
Fy12
23.2
Fy13
4.2
Fy14
10.3
Fy15
8.3
Tgt15
14
Tgt16
14
Desired Direction
Down
5 Yr Trend
Down
DOF
Agency: DOF • Mmr Goal: 2b • Critical: FALSE
Agency
DOF
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Parking ticket appeals reviewed
Fy11
20,812
Fy12
26,478
Fy13
36,094
Fy14
41,405
Fy15
55,036
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 2b • Critical: FALSE
Agency
DOF
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Parking ticket appeals granted a reversal (%)
Fy11
15.6%
Fy12
12.2%
Fy13
9.9%
Fy14
12.8%
Fy15
14.0%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOF
Agency: DOF • Mmr Goal: 3a • Critical: TRUE
Agency
DOF
Mmr Goal
3a
Critical
TRUE
Performance Indicator
Current property tax documents available online (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
100%
Tgt16
100%
Desired Direction
Up
5 Yr Trend
Neutral
DOF
Agency: DOF • Mmr Goal: 4a • Critical: FALSE
Agency
DOF
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Total revenue collected ($000,000)
Fy11
$27,014
Fy12
$28,178
Fy13
$30,113
Fy14
$32,223
Fy15
$34,757
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 4a • Critical: FALSE
Agency
DOF
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Property taxes collected ($000,000)
Fy11
$16,868
Fy12
$17,945
Fy13
$18,742
Fy14
$19,920
Fy15
$21,471
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 4a • Critical: FALSE
Agency
DOF
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Business taxes collected ($000,000)
Fy11
$6,717
Fy12
$6,838
Fy13
$7,407
Fy14
$7,490
Fy15
$7,910
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 4a • Critical: FALSE
Agency
DOF
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Property transfer taxes collected ($000,000)
Fy11
$1,229
Fy12
$1,448
Fy13
$1,810
Fy14
$2,500
Fy15
$2,909
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 4a • Critical: FALSE
Agency
DOF
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Parking summons revenue ($000,000)
Fy11
$570
Fy12
$569
Fy13
$509
Fy14
$588
Fy15
$658
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 4a • Critical: FALSE
Agency
DOF
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Audit and enforcement revenue collected ($000,000)
Fy11
$988
Fy12
$743
Fy13
$1,009
Fy14
$932
Fy15
$1,114
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 4a • Critical: FALSE
Agency
DOF
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Other revenue ($000,000)
Fy11
$641
Fy12
$634
Fy13
$636
Fy14
$780
Fy15
$695
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 5a • Critical: FALSE
Agency
DOF
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Emails responded to in 14 days (%)
Fy11
78%
Fy12
75%
Fy13
85%
Fy14
86%
Fy15
83%
Tgt15
85%
Tgt16
85%
Desired Direction
Up
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 5a • Critical: FALSE
Agency
DOF
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
77%
Fy12
60%
Fy13
91%
Fy14
79%
Fy15
90%
Tgt15
85%
Tgt16
85%
Desired Direction
Up
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 5a • Critical: FALSE
Agency
DOF
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Completed customer requests for interpretation
Fy11
2,921
Fy12
3,274
Fy13
3,254
Fy14
4,353
Fy15
4,466
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOF
Agency: DOF • Mmr Goal: 5a • Critical: FALSE
Agency
DOF
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Average customer in-person wait time (minutes)
Fy11
12
Fy12
11
Fy13
7
Fy14
17
Fy15
9
Tgt15
12
Tgt16
12
Desired Direction
Down
5 Yr Trend
Neutral
DOF
Agency: DOF • Mmr Goal: 5a • Critical: FALSE
Agency
DOF
Mmr Goal
5a
Critical
FALSE
Performance Indicator
CORE customer experience rating (0-100)
Fy11
85
Fy12
82
Fy13
86
Fy14
92
Fy15
93
Tgt15
90
Tgt16
90
Desired Direction
Up
5 Yr Trend
Up
DOHMH
Agency: DOHMH • Mmr Goal: 1a • Critical: TRUE
Agency
DOHMH
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Patients enrolled in Ryan White with current antiretroviral (ARV) prescription at last assessment (%)
Fy11
NA
Fy12
NA
Fy13
82.60%
Fy14
87.10%
Fy15
89.10%
Tgt15
90.00%
Tgt16
92.00%
Desired Direction
Neutral
5 Yr Trend
NA
DOHMH
Agency: DOHMH • Mmr Goal: 1a • Critical: FALSE
Agency
DOHMH
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Male condoms distributed (000)
Fy11
36,309
Fy12
36,108
Fy13
37,561
Fy14
38,146
Fy15
36,349
Tgt15
34,331
Tgt16
37,828
Desired Direction
Neutral
5 Yr Trend
Neutral
DOHMH
Agency: DOHMH • Mmr Goal: 1b • Critical: FALSE
Agency
DOHMH
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Seniors, aged 65+, who reported receiving a flu shot in the last 12 months (%)(CY)
Fy11
62.3%
Fy12
67.4%
Fy13
61.8%
Fy14
66.8%
Fy15
64.2%
Tgt15
69.0%
Tgt16
72.0%
Desired Direction
Up
5 Yr Trend
Neutral
DOHMH
Agency: DOHMH • Mmr Goal: 1b • Critical: TRUE
Agency
DOHMH
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Children aged 19-35 months with up-to-date immunizations (%)
Fy11
65.1%
Fy12
66.4%
Fy13
70.1%
Fy14
72.1%
Fy15
73.0%
Tgt15
74.0%
Tgt16
74.0%
Desired Direction
Up
5 Yr Trend
Up
DOHMH
Agency: DOHMH • Mmr Goal: 1b • Critical: TRUE
Agency
DOHMH
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Children in the public schools who are in compliance with required immunizations (%)
Fy11
98.8%
Fy12
99.1%
Fy13
99.1%
Fy14
99.2%
Fy15
99.0%
Tgt15
99.0%
Tgt16
99.0%
Desired Direction
Up
5 Yr Trend
Neutral
DOHMH
Agency: DOHMH • Mmr Goal: 2a • Critical: TRUE
Agency
DOHMH
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Adults who smoke (%)(CY)
Fy11
14.0%
Fy12
14.8%
Fy13
15.5%
Fy14
16.1%
Fy15
13.9%
Tgt15
14.7%
Tgt16
13.5%
Desired Direction
Down
5 Yr Trend
Neutral
DOHMH
Agency: DOHMH • Mmr Goal: 2a • Critical: FALSE
Agency
DOHMH
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Adults who are obese (%)
Fy11
23.4%
Fy12
23.7%
Fy13
24.2%
Fy14
23.4%
Fy15
24.7%
Tgt15
22.9%
Tgt16
24.2%
Desired Direction
Down
5 Yr Trend
Neutral
DOHMH
Agency: DOHMH • Mmr Goal: 2a • Critical: FALSE
Agency
DOHMH
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Adults who consume one or more sugar-sweetened beverages per day (%)(CY)
Fy11
30.3%
Fy12
29.9%
Fy13
28.2%
Fy14
23.3%
Fy15
22.5%
Tgt15
22.6%
Tgt16
21.2%
Desired Direction
Down
5 Yr Trend
Down
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