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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
DOI
Agency: DOI • Mmr Goal: 3a • Critical: FALSE
Agency
DOI
Mmr Goal
3a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOI
Agency: DOI • Mmr Goal: 3a • Critical: FALSE
Agency
DOI
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average wait time to speak with a customer service agent (minutes)
Fy11
3
Fy12
3
Fy13
3
Fy14
3
Fy15
3
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOI
Agency: DOI • Mmr Goal: 3a • Critical: FALSE
Agency
DOI
Mmr Goal
3a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
83
Fy12
95
Fy13
93
Fy14
93
Fy15
98
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DoITT
Agency: DoITT • Mmr Goal: 1a • Critical: TRUE
Agency
DoITT
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average uptime of key systems (mainframe, UNIX, Wintel) (%)
Fy11
99.96%
Fy12
99.95%
Fy13
99.83%
Fy14
99.72%
Fy15
99.36%
Tgt15
99.99%
Tgt16
99.99%
Desired Direction
Up
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 1a • Critical: FALSE
Agency
DoITT
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Average utilization of shared City agencies mainframe system (%)
Fy11
NA
Fy12
NA
Fy13
79.6%
Fy14
79.7%
Fy15
72.3%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DoITT
Agency: DoITT • Mmr Goal: 1a • Critical: FALSE
Agency
DoITT
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Average utilization of mainframe system used by the Department of Education and DoITT (%)
Fy11
NA
Fy12
NA
Fy13
46.5%
Fy14
49.2%
Fy15
57.6%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DoITT
Agency: DoITT • Mmr Goal: 1a • Critical: FALSE
Agency
DoITT
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Uptime of NYC.gov (%)
Fy11
99.88%
Fy12
99.78%
Fy13
99.99%
Fy14
99.93%
Fy15
99.99%
Tgt15
99.99%
Tgt16
99.99%
Desired Direction
Up
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 1a • Critical: FALSE
Agency
DoITT
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Uptime of NYCWiN (%)
Fy11
99.97%
Fy12
99.99%
Fy13
99.99%
Fy14
100.00%
Fy15
100.00%
Tgt15
99.99%
Tgt16
99.99%
Desired Direction
Up
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 1a • Critical: FALSE
Agency
DoITT
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Uptime of 800 MHz network (%)
Fy11
99.99%
Fy12
99.98%
Fy13
99.99%
Fy14
100.00%
Fy15
100.00%
Tgt15
99.99%
Tgt16
99.99%
Desired Direction
Up
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 1a • Critical: FALSE
Agency
DoITT
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Uptime of Citywide Radio Network (%)
Fy11
99.99%
Fy12
99.99%
Fy13
99.99%
Fy14
100.00%
Fy15
100.00%
Tgt15
99.99%
Tgt16
99.99%
Desired Direction
Up
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 1a • Critical: FALSE
Agency
DoITT
Mmr Goal
1a
Critical
FALSE
Performance Indicator
800 MHz network transmissions (000)
Fy11
2,899.80
Fy12
2,330.30
Fy13
2,866.00
Fy14
3,621.70
Fy15
2,935.70
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DoITT
Agency: DoITT • Mmr Goal: 1b • Critical: TRUE
Agency
DoITT
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Average time to resolve all service incidents (days)
Fy11
1.4
Fy12
1.5
Fy13
1.8
Fy14
1.2
Fy15
1.3
Tgt15
3
Tgt16
3
Desired Direction
Down
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 1b • Critical: FALSE
Agency
DoITT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average time to resolve service incidents - Urgent (days)
Fy11
0.8
Fy12
0.3
Fy13
0.8
Fy14
0.7
Fy15
0.7
Tgt15
0.1
Tgt16
0.1
Desired Direction
Down
5 Yr Trend
Up
DoITT
Agency: DoITT • Mmr Goal: 1b • Critical: FALSE
Agency
DoITT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average time to resolve service incidents - High (days)
Fy11
0.8
Fy12
0.6
Fy13
1.4
Fy14
0.5
Fy15
0.4
Tgt15
0.2
Tgt16
0.2
Desired Direction
Down
5 Yr Trend
Down
DoITT
Agency: DoITT • Mmr Goal: 1b • Critical: FALSE
Agency
DoITT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average time to resolve service incidents - Medium (days)
Fy11
1.2
Fy12
1.6
Fy13
1.4
Fy14
1
Fy15
1
Tgt15
3
Tgt16
3
Desired Direction
Down
5 Yr Trend
Down
DoITT
Agency: DoITT • Mmr Goal: 1b • Critical: FALSE
Agency
DoITT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average time to resolve service incidents - Low (days)
Fy11
1.8
Fy12
1.7
Fy13
1.9
Fy14
1.5
Fy15
1.8
Tgt15
6
Tgt16
6
Desired Direction
Down
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 1c • Critical: FALSE
Agency
DoITT
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Projects on schedule (%)
Fy11
NA
Fy12
NA
Fy13
75%
Fy14
85%
Fy15
87%
Tgt15
75%
Tgt16
75%
Desired Direction
Up
5 Yr Trend
NA
DoITT
Agency: DoITT • Mmr Goal: 1c • Critical: FALSE
Agency
DoITT
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Active projects
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
34
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DoITT
Agency: DoITT • Mmr Goal: 1c • Critical: FALSE
Agency
DoITT
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Service catalog requests
Fy11
187
Fy12
170
Fy13
240
Fy14
391
Fy15
720
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DoITT
Agency: DoITT • Mmr Goal: 1c • Critical: FALSE
Agency
DoITT
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Service catalog requests handled as business as usual (%)
Fy11
NA
Fy12
NA
Fy13
23%
Fy14
15%
Fy15
24%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DoITT
Agency: DoITT • Mmr Goal: 1c • Critical: FALSE
Agency
DoITT
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Service catalog requests that receive solutions review (%)
Fy11
NA
Fy12
NA
Fy13
68%
Fy14
75%
Fy15
69%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DoITT
Agency: DoITT • Mmr Goal: 1d • Critical: FALSE
Agency
DoITT
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Service incidents - Telecommunications repair
Fy11
6,096
Fy12
7,194
Fy13
5,634
Fy14
3,909
Fy15
2,628
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DoITT
Agency: DoITT • Mmr Goal: 1d • Critical: FALSE
Agency
DoITT
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Average time to resolve telecommunications incidents (days)
Fy11
4.1
Fy12
4.5
Fy13
10.2
Fy14
4.6
Fy15
4.6
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 1d • Critical: TRUE
Agency
DoITT
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Uptime of telecommunications network (Voice over Internet Protocol) (%)
Fy11
NA
Fy12
NA
Fy13
99.97%
Fy14
100.00%
Fy15
100.00%
Tgt15
99.99%
Tgt16
99.99%
Desired Direction
Up
5 Yr Trend
NA
DoITT
Agency: DoITT • Mmr Goal: 2a • Critical: TRUE
Agency
DoITT
Mmr Goal
2a
Critical
TRUE
Performance Indicator
NYC.gov page views (000)
Fy11
590,599
Fy12
635,710
Fy13
386,668
Fy14
789,791
Fy15
1,048,341
Tgt15
635,710
Tgt16
635,710
Desired Direction
Up
5 Yr Trend
Up
DoITT
Agency: DoITT • Mmr Goal: 2a • Critical: FALSE
Agency
DoITT
Mmr Goal
2a
Critical
FALSE
Performance Indicator
NYC.gov unique visitors (average monthly) (000)
Fy11
2,351
Fy12
2,781
Fy13
3,774
Fy14
3,778
Fy15
3,772
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DoITT
Agency: DoITT • Mmr Goal: 2b • Critical: TRUE
Agency
DoITT
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Data sets available for download on NYC.gov/OpenData
Fy11
361
Fy12
778
Fy13
1,139
Fy14
1,273
Fy15
1,369
Tgt15
1,311
Tgt16
1,311
Desired Direction
Up
5 Yr Trend
Up
DoITT
Agency: DoITT • Mmr Goal: 3a • Critical: TRUE
Agency
DoITT
Mmr Goal
3a
Critical
TRUE
Performance Indicator
Cable complaints resolved within 30 days (%)
Fy11
98.7%
Fy12
99.2%
Fy13
99.3%
Fy14
99.4%
Fy15
99.8%
Tgt15
98.0%
Tgt16
98.0%
Desired Direction
Up
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 3a • Critical: FALSE
Agency
DoITT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average time to resolve all cable complaints (days)
Fy11
12
Fy12
12
Fy13
13
Fy14
14
Fy15
13
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 4a • Critical: TRUE
Agency
DoITT
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Inspected phones deemed operable (%)
Fy11
77%
Fy12
75%
Fy13
61%
Fy14
65%
Fy15
63%
Tgt15
75%
Tgt16
75%
Desired Direction
Up
5 Yr Trend
Down
DoITT
Agency: DoITT • Mmr Goal: 4a • Critical: FALSE
Agency
DoITT
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Inspected phones passing scorecard appearance standards (%)
Fy11
97%
Fy12
98%
Fy13
98%
Fy14
97%
Fy15
98%
Tgt15
95%
Tgt16
95%
Desired Direction
Up
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 4a • Critical: FALSE
Agency
DoITT
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Pay phone inspections conducted
Fy11
8,435
Fy12
8,614
Fy13
9,286
Fy14
9,491
Fy15
10,571
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DoITT
Agency: DoITT • Mmr Goal: 4a • Critical: FALSE
Agency
DoITT
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
Fy11
NA
Fy12
73%
Fy13
69%
Fy14
69%
Fy15
72%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DoITT
Agency: DoITT • Mmr Goal: 5a • Critical: FALSE
Agency
DoITT
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Citywide IT professional services contracts in use by agencies (%)
Fy11
NA
Fy12
NA
Fy13
46%
Fy14
57%
Fy15
37%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DoITT
Agency: DoITT • Mmr Goal: 6a • Critical: FALSE
Agency
DoITT
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
92%
Fy12
95%
Fy13
97%
Fy14
99%
Fy15
91%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 6a • Critical: FALSE
Agency
DoITT
Mmr Goal
6a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
85%
Fy12
94%
Fy13
96%
Fy14
97%
Fy15
95%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOP
Agency: DOP • Mmr Goal: 1a • Critical: FALSE
Agency
DOP
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Successful completion rate for adult probationers (%)
Fy11
62%
Fy12
64%
Fy13
58%
Fy14
59%
Fy15
66%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOP
Agency: DOP • Mmr Goal: 1a • Critical: FALSE
Agency
DOP
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Successful completion rate for juvenile probationers (%)
Fy11
64%
Fy12
62%
Fy13
58%
Fy14
60%
Fy15
59%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOP
Agency: DOP • Mmr Goal: 1a • Critical: TRUE
Agency
DOP
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average monthly violation rate for adult probationers (%)
Fy11
1.0%
Fy12
0.9%
Fy13
0.9%
Fy14
0.8%
Fy15
0.8%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOP
Agency: DOP • Mmr Goal: 1a • Critical: TRUE
Agency
DOP
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average monthly violation rate for juvenile probationers (%)
Fy11
2.1%
Fy12
2.8%
Fy13
2.7%
Fy14
3.0%
Fy15
2.7%
Tgt15
3.0%
Tgt16
3.0%
Desired Direction
Down
5 Yr Trend
Up
DOP
Agency: DOP • Mmr Goal: 1a • Critical: FALSE
Agency
DOP
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Probation violation proceedings ending in revocation for adult probationers (%)
Fy11
46%
Fy12
46%
Fy13
45%
Fy14
44%
Fy15
47%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOP
Agency: DOP • Mmr Goal: 1a • Critical: FALSE
Agency
DOP
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Probation violation proceedings ending in revocation for juvenile probationers (%)
Fy11
60%
Fy12
57%
Fy13
47%
Fy14
49%
Fy15
41%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DOP
Agency: DOP • Mmr Goal: 1b • Critical: TRUE
Agency
DOP
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Adult probationer rearrest rate (monthly average) (%)
Fy11
3.1%
Fy12
3.0%
Fy13
3.1%
Fy14
3.2%
Fy15
3.1%
Tgt15
3.0%
Tgt16
3.0%
Desired Direction
Down
5 Yr Trend
Neutral
DOP
Agency: DOP • Mmr Goal: 1b • Critical: TRUE
Agency
DOP
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Adult probationers arrested citywide as a percentage of the NYPD arrest report (monthly average)
Fy11
2.6%
Fy12
2.6%
Fy13
2.8%
Fy14
2.9%
Fy15
3.1%
Tgt15
2.6%
Tgt16
2.6%
Desired Direction
Down
5 Yr Trend
Up
DOP
Agency: DOP • Mmr Goal: 1b • Critical: TRUE
Agency
DOP
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Juvenile probationer rearrest rate (monthly average) (%)
Fy11
3.0%
Fy12
2.9%
Fy13
2.7%
Fy14
3.5%
Fy15
3.9%
Tgt15
2.6%
Tgt16
3.0%
Desired Direction
Down
5 Yr Trend
Up
DOP
Agency: DOP • Mmr Goal: 1b • Critical: TRUE
Agency
DOP
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Juvenile probationers arrested citywide as a percentage of the NYPD arrest report (monthly average)
Fy11
0.3%
Fy12
0.3%
Fy13
0.2%
Fy14
0.3%
Fy15
0.3%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DOP
Agency: DOP • Mmr Goal: 2a • Critical: FALSE
Agency
DOP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Adult probationer early discharge rate (%)
Fy11
19%
Fy12
17%
Fy13
12%
Fy14
11%
Fy15
12%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOP
Agency: DOP • Mmr Goal: 2a • Critical: FALSE
Agency
DOP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Adult probationer early discharge approval rate (%)
Fy11
80%
Fy12
82%
Fy13
81%
Fy14
76%
Fy15
81%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOP
Agency: DOP • Mmr Goal: 2b • Critical: FALSE
Agency
DOP
Mmr Goal
2b
Critical
FALSE
Performance Indicator
New enrollments in alternative-to-placement (ATP) programs
Fy11
NA
Fy12
NA
Fy13
194
Fy14
167
Fy15
160
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOP
Agency: DOP • Mmr Goal: 2b • Critical: FALSE
Agency
DOP
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Total probationers supervised in Enhanced Supervision Program (ESP)
Fy11
1,287
Fy12
1,158
Fy13
977
Fy14
738
Fy15
527
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
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