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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
DOP
Agency: DOP • Mmr Goal: 2b • Critical: TRUE
Agency
DOP
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Juvenile delinquency cases eligible for adjustment (%)
Fy11
40%
Fy12
37%
Fy13
34%
Fy14
28%
Fy15
31%
Tgt15
32%
Tgt16
32%
Desired Direction
Up
5 Yr Trend
Down
DOP
Agency: DOP • Mmr Goal: 2b • Critical: FALSE
Agency
DOP
Mmr Goal
2b
Critical
FALSE
Performance Indicator
- low-risk (%)
Fy11
NA
Fy12
NA
Fy13
47%
Fy14
37%
Fy15
38%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DOP
Agency: DOP • Mmr Goal: 2b • Critical: FALSE
Agency
DOP
Mmr Goal
2b
Critical
FALSE
Performance Indicator
- medium-risk (%)
Fy11
NA
Fy12
NA
Fy13
16%
Fy14
12%
Fy15
13%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOP
Agency: DOP • Mmr Goal: 2b • Critical: FALSE
Agency
DOP
Mmr Goal
2b
Critical
FALSE
Performance Indicator
- high-risk (%)
Fy11
NA
Fy12
NA
Fy13
8%
Fy14
7%
Fy15
6%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOP
Agency: DOP • Mmr Goal: 3a • Critical: FALSE
Agency
DOP
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Completed requests for interpretation
Fy11
19,393
Fy12
18,764
Fy13
16,505
Fy14
16,520
Fy15
15,859
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DOP
Agency: DOP • Mmr Goal: 3a • Critical: FALSE
Agency
DOP
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
97%
Fy14
77%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOP
Agency: DOP • Mmr Goal: 3a • Critical: FALSE
Agency
DOP
Mmr Goal
3a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DORIS
Agency: DORIS • Mmr Goal: 1a • Critical: FALSE
Agency
DORIS
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Records preserved and digitized
Fy11
277,675
Fy12
241,515
Fy13
121,955
Fy14
101,033
Fy15
10,651,475
Tgt15
260,000
Tgt16
260,000
Desired Direction
Up
5 Yr Trend
Up
DORIS
Agency: DORIS • Mmr Goal: 1a • Critical: FALSE
Agency
DORIS
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Number of library items available
Fy11
338,296
Fy12
345,151
Fy13
352,000
Fy14
358,825
Fy15
363,997
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DORIS
Agency: DORIS • Mmr Goal: 1a • Critical: FALSE
Agency
DORIS
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Publications and reports acquired
Fy11
7,306
Fy12
7,382
Fy13
7,205
Fy14
7,547
Fy15
7,113
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DORIS
Agency: DORIS • Mmr Goal: 1a • Critical: FALSE
Agency
DORIS
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Records accessioned in Municipal Archives (cubic ft.)
Fy11
7,422
Fy12
5,206
Fy13
14,834
Fy14
3,920
Fy15
2,738
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
DORIS
Agency: DORIS • Mmr Goal: 1a • Critical: FALSE
Agency
DORIS
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Walk-in and program attendees at the Visitor Center
Fy11
NA
Fy12
NA
Fy13
2,063
Fy14
1,508
Fy15
1,318
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DORIS
Agency: DORIS • Mmr Goal: 1b • Critical: TRUE
Agency
DORIS
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Vital record requests responded to within 12 business days (%)
Fy11
83%
Fy12
76%
Fy13
69%
Fy14
49%
Fy15
17%
Tgt15
60%
Tgt16
60%
Desired Direction
Up
5 Yr Trend
Down
DORIS
Agency: DORIS • Mmr Goal: 1b • Critical: TRUE
Agency
DORIS
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Average response time to vital record requests (days)
Fy11
7.9
Fy12
8.8
Fy13
10.4
Fy14
14
Fy15
21.4
Tgt15
12
Tgt16
12
Desired Direction
Down
5 Yr Trend
Up
DORIS
Agency: DORIS • Mmr Goal: 1b • Critical: TRUE
Agency
DORIS
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Average response time to historical photo requests (days)
Fy11
8.1
Fy12
14
Fy13
14.1
Fy14
9
Fy15
17.2
Tgt15
15
Tgt16
15
Desired Direction
Down
5 Yr Trend
Up
DORIS
Agency: DORIS • Mmr Goal: 2a • Critical: TRUE
Agency
DORIS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average response time to agency requests for inactive records (days)
Fy11
1.5
Fy12
1.3
Fy13
1.2
Fy14
1
Fy15
0.9
Tgt15
2
Tgt16
2
Desired Direction
Down
5 Yr Trend
Down
DORIS
Agency: DORIS • Mmr Goal: 2a • Critical: FALSE
Agency
DORIS
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Requests for stored records processed within 48 hours (%)
Fy11
87%
Fy12
95%
Fy13
92%
Fy14
98%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DORIS
Agency: DORIS • Mmr Goal: 2b • Critical: FALSE
Agency
DORIS
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Warehouse capacity available for new accessions (%)
Fy11
6%
Fy12
10%
Fy13
7%
Fy14
4%
Fy15
5%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DORIS
Agency: DORIS • Mmr Goal: 2b • Critical: FALSE
Agency
DORIS
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Records transferred into Municipal Records Center (cubic ft. )
Fy11
18,721
Fy12
63,426
Fy13
47,250
Fy14
20,509
Fy15
27,837
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
DORIS
Agency: DORIS • Mmr Goal: 2c • Critical: TRUE
Agency
DORIS
Mmr Goal
2c
Critical
TRUE
Performance Indicator
Average time between records disposal eligibility and application sent to Law Department (months)
Fy11
3.5
Fy12
1.1
Fy13
0.6
Fy14
0.6
Fy15
0.5
Tgt15
2
Tgt16
2
Desired Direction
Down
5 Yr Trend
Down
DORIS
Agency: DORIS • Mmr Goal: 2c • Critical: TRUE
Agency
DORIS
Mmr Goal
2c
Critical
TRUE
Performance Indicator
Average time for Law Department to approve records disposal application (months)
Fy11
4.6
Fy12
1.6
Fy13
2.4
Fy14
1.6
Fy15
0.8
Tgt15
3
Tgt16
3
Desired Direction
Down
5 Yr Trend
Down
DORIS
Agency: DORIS • Mmr Goal: 2c • Critical: FALSE
Agency
DORIS
Mmr Goal
2c
Critical
FALSE
Performance Indicator
Records disposed from Municipal Records Center (cubic ft. )
Fy11
56,724
Fy12
2,474
Fy13
18,097
Fy14
11,282
Fy15
15,262
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
DORIS
Agency: DORIS • Mmr Goal: 3a • Critical: FALSE
Agency
DORIS
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
92%
Fy14
92%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DORIS
Agency: DORIS • Mmr Goal: 3a • Critical: FALSE
Agency
DORIS
Mmr Goal
3a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DORIS
Agency: DORIS • Mmr Goal: 3a • Critical: FALSE
Agency
DORIS
Mmr Goal
3a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
98
Fy12
92
Fy13
93
Fy14
93
Fy15
91
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1a • Critical: TRUE
Agency
DOT
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Bridges rated - Good or very good (%) (calendar year)
Fy11
40.7%
Fy12
41.2%
Fy13
41.4%
Fy14
42.0%
Fy15
42.1%
Tgt15
40.7%
Tgt16
40.7%
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1a • Critical: FALSE
Agency
DOT
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Fair (%)
Fy11
58.8%
Fy12
58.4%
Fy13
58.4%
Fy14
57.9%
Fy15
57.9%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1a • Critical: FALSE
Agency
DOT
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Poor (%)
Fy11
0.5%
Fy12
0.4%
Fy13
0.1%
Fy14
0.1%
Fy15
0.0%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DOT
Agency: DOT • Mmr Goal: 1b • Critical: TRUE
Agency
DOT
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Streets maintained with a pavement rating of - Good (%)
Fy11
71.4%
Fy12
73.4%
Fy13
69.6%
Fy14
69.3%
Fy15
70.0%
Tgt15
71.0%
Tgt16
71.0%
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Fair (%)
Fy11
28.1%
Fy12
26.2%
Fy13
29.8%
Fy14
30.0%
Fy15
29.3%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Poor (%)
Fy11
0.5%
Fy12
0.4%
Fy13
0.6%
Fy14
0.7%
Fy15
0.7%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 1b • Critical: TRUE
Agency
DOT
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Average time to close a pothole work order where repair was done (days)
Fy11
10.8
Fy12
2.3
Fy13
1.4
Fy14
5.6
Fy15
5.6
Tgt15
5
Tgt16
5
Desired Direction
Down
5 Yr Trend
Down
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Pothole work orders
Fy11
56,399
Fy12
36,401
Fy13
43,972
Fy14
54,667
Fy15
60,809
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Local streets
Fy11
305,001
Fy12
200,666
Fy13
213,475
Fy14
323,384
Fy15
370,204
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Lane miles resurfaced citywide
Fy11
1,003.00
Fy12
1,006.60
Fy13
810.6
Fy14
1,005.90
Fy15
1,019.70
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average cost per lane mile resurfaced citywide ($)
Fy11
$153,790
Fy12
$150,830
Fy13
$192,536
Fy14
$169,201
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average in-house cost of asphalt per ton ($)
Fy11
$63.18
Fy12
$61.26
Fy13
$63.04
Fy14
$61.25
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average vendor cost of asphalt per ton ($)
Fy11
$69.06
Fy12
$73.29
Fy13
$76.64
Fy14
$63.24
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Construction permits issued
Fy11
264,532
Fy12
325,839
Fy13
348,051
Fy14
418,245
Fy15
473,303
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Inspections of permitted street work
Fy11
539,933
Fy12
564,852
Fy13
543,921
Fy14
641,061
Fy15
581,527
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Street work rated satisfactory (%)
Fy11
74%
Fy12
76%
Fy13
77%
Fy14
76%
Fy15
75%
Tgt15
75%
Tgt16
75%
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Post-audit inspections for completed street work
Fy11
240,634
Fy12
274,714
Fy13
302,689
Fy14
329,664
Fy15
292,453
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Completed street work that passed inspection (%)
Fy11
80%
Fy12
81%
Fy13
80%
Fy14
75%
Fy15
75%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Adopt-A-Highway adoption rate (%)
Fy11
69.3%
Fy12
66.3%
Fy13
67.4%
Fy14
76.8%
Fy15
81.5%
Tgt15
70.0%
Tgt16
70.0%
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Adopted highway miles that receive a service rating of good (%)
Fy11
100.0%
Fy12
100.0%
Fy13
99.4%
Fy14
98.9%
Fy15
94.3%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1b • Critical: TRUE
Agency
DOT
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Muni-meters that are operable (%)
Fy11
99.1%
Fy12
99.2%
Fy13
99.2%
Fy14
99.3%
Fy15
99.2%
Tgt15
98.0%
Tgt16
98.0%
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Total violations issued
Fy11
27,511
Fy12
30,438
Fy13
27,382
Fy14
33,843
Fy15
34,266
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 1b • Critical: FALSE
Agency
DOT
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
Fy11
NA
Fy12
89.6%
Fy13
88.1%
Fy14
92.0%
Fy15
91.0%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 1c • Critical: TRUE
Agency
DOT
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Average time to respond to high priority traffic signal defect and make safe (hours:minutes)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
2:05
Fy15
1:47
Tgt15
2:00
Tgt16
2:00
Desired Direction
Down
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 1c • Critical: TRUE
Agency
DOT
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Average time to repair priority regulatory signs after notification (days)
Fy11
1.9
Fy12
1.9
Fy13
2.2
Fy14
1.8
Fy15
2.2
Tgt15
3
Tgt16
3
Desired Direction
Down
5 Yr Trend
Up
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