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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
DOT
Agency: DOT • Mmr Goal: 1c • Critical: FALSE
Agency
DOT
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Average time to repair street lights - by DOT (days)
Fy11
2.2
Fy12
2.5
Fy13
2.7
Fy14
2.5
Fy15
2.3
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 1c • Critical: FALSE
Agency
DOT
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Average time to repair street lights - by ConEd (days)
Fy11
14.3
Fy12
12.5
Fy13
14.1
Fy14
14.9
Fy15
15.6
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 2a • Critical: FALSE
Agency
DOT
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Bicyclists/pedestrians
Fy11
158
Fy12
176
Fy13
168
Fy14
172
Fy15
159
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 2a • Critical: FALSE
Agency
DOT
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Motorists/passengers
Fy11
78
Fy12
115
Fy13
93
Fy14
113
Fy15
90
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 2a • Critical: FALSE
Agency
DOT
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Collisions involving DOT vehicles
Fy11
NA
Fy12
NA
Fy13
452
Fy14
461
Fy15
329
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 2a • Critical: TRUE
Agency
DOT
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Speed humps installed
Fy11
135
Fy12
184
Fy13
300
Fy14
274
Fy15
382
Tgt15
250
Tgt16
250
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 2a • Critical: TRUE
Agency
DOT
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Roadway safety markings installed (000,000) (linear feet)
Fy11
22.5
Fy12
30.9
Fy13
27.1
Fy14
28.4
Fy15
40.4
Tgt15
40
Tgt16
50
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 2a • Critical: FALSE
Agency
DOT
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Accessible pedestrian signals installed
Fy11
2
Fy12
23
Fy13
19
Fy14
30
Fy15
18
Tgt15
25
Tgt16
25
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 2b • Critical: TRUE
Agency
DOT
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Staten Island Ferry - Customer accident injury rate (per million passengers)
Fy11
1.35
Fy12
2.12
Fy13
1.12
Fy14
1.51
Fy15
1.48
Tgt15
1.34
Tgt16
1.34
Desired Direction
Down
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 3a • Critical: TRUE
Agency
DOT
Mmr Goal
3a
Critical
TRUE
Performance Indicator
Staten Island Ferry - Trips that are on time (%)
Fy11
90.9%
Fy12
88.9%
Fy13
88.6%
Fy14
91.1%
Fy15
92.1%
Tgt15
90.0%
Tgt16
90.0%
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
- Ridership (000)
Fy11
21,404
Fy12
22,178
Fy13
21,399
Fy14
21,068
Fy15
21,911
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
- Average cost per passenger ($)
Fy11
$5.35
Fy12
$5.48
Fy13
$5.38
Fy14
$5.75
Fy15
$5.87
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Private ferry service - Total ridership (000)
Fy11
8,326
Fy12
9,020
Fy13
9,976
Fy14
9,656
Fy15
9,830
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
- Number of permanent routes
Fy11
20
Fy12
21
Fy13
21
Fy14
21
Fy15
21
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Citi Bike annual membership
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
92,598
Fy15
73,369
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
- Trips (000)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
9,409
Fy15
8,765
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Bicycle lane miles installed
Fy11
33.1
Fy12
25.8
Fy13
51.9
Fy14
65.9
Fy15
51.2
Tgt15
50
Tgt16
50
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Bicycle racks installed
Fy11
2,750
Fy12
1,286
Fy13
3,541
Fy14
3,656
Fy15
2,408
Tgt15
1,500
Tgt16
1,500
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Select Bus Service ridership (000) (annual)
Fy11
16,508
Fy12
24,850
Fy13
28,535
Fy14
36,961
Fy15
45,200
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
- Route miles (cumulative)
Fy11
16
Fy12
18
Fy13
38
Fy14
61
Fy15
65
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average travel speed (miles per hour) - Manhattan Central Business District
Fy11
9.2
Fy12
9.1
Fy13
9.1
Fy14
8.7
Fy15
8.3
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 3a • Critical: FALSE
Agency
DOT
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Crossing points with pedestrian ramps installed (%)
Fy11
91%
Fy12
94%
Fy13
95%
Fy14
97%
Fy15
97%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 4a • Critical: TRUE
Agency
DOT
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Pedestrian volume index
Fy11
113.2
Fy12
NA
Fy13
112.9
Fy14
111.1
Fy15
112.7
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 4a • Critical: FALSE
Agency
DOT
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Pedestrian space installed (square feet)
Fy11
146,116
Fy12
231,021
Fy13
360,057
Fy14
297,408
Fy15
230,956
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 4a • Critical: FALSE
Agency
DOT
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Existing newsstands converted to new model (%)
Fy11
77.7%
Fy12
86.4%
Fy13
91.1%
Fy14
93.7%
Fy15
94.0%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 5a • Critical: FALSE
Agency
DOT
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Bridge projects (structural work) substantially completed on schedule (%)
Fy11
100%
Fy12
91%
Fy13
71%
Fy14
100%
Fy15
100%
Tgt15
100%
Tgt16
100%
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 6a • Critical: FALSE
Agency
DOT
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Cases commenced against the City in state and federal court
Fy11
2,118
Fy12
2,246
Fy13
1,927
Fy14
1,919
Fy15
2,173
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 6a • Critical: FALSE
Agency
DOT
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Payout ($000)
Fy11
$65,407
Fy12
$63,347
Fy13
$71,747
Fy14
$63,272
Fy15
$50,636
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DOT
Agency: DOT • Mmr Goal: 6a • Critical: FALSE
Agency
DOT
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Workplace injuries reported
Fy11
NA
Fy12
541
Fy13
411
Fy14
359
Fy15
390
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 7a • Critical: FALSE
Agency
DOT
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Emails responded to in 14 days (%)
Fy11
92%
Fy12
93%
Fy13
92%
Fy14
89%
Fy15
95%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 7a • Critical: FALSE
Agency
DOT
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
93%
Fy12
94%
Fy13
84%
Fy14
90%
Fy15
95%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 7a • Critical: FALSE
Agency
DOT
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Calls answered in 30 seconds (%)
Fy11
61%
Fy12
31%
Fy13
45%
Fy14
73%
Fy15
60%
Tgt15
70%
Tgt16
70%
Desired Direction
Up
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 7a • Critical: FALSE
Agency
DOT
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Average customer in-person wait time (minutes)
Fy11
3
Fy12
2
Fy13
NA
Fy14
NA
Fy15
3
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DOT
Agency: DOT • Mmr Goal: 7a • Critical: FALSE
Agency
DOT
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Completed customer requests for interpretation
Fy11
1,108
Fy12
735
Fy13
655
Fy14
798
Fy15
1,261
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DOT
Agency: DOT • Mmr Goal: 7a • Critical: FALSE
Agency
DOT
Mmr Goal
7a
Critical
FALSE
Performance Indicator
CORE customer experience rating (0-100)
Fy11
91
Fy12
90
Fy13
92
Fy14
97
Fy15
95
Tgt15
90
Tgt16
90
Desired Direction
Up
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 7b • Critical: FALSE
Agency
DOT
Mmr Goal
7b
Critical
FALSE
Performance Indicator
Percent meeting time to close - Street Condition - Pothole (30 days)
Fy11
90%
Fy12
100%
Fy13
100%
Fy14
97%
Fy15
98%
Tgt15
98%
Tgt16
98%
Desired Direction
Neutral
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 7b • Critical: FALSE
Agency
DOT
Mmr Goal
7b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Street Light Condition - Street Light Out (10 days)
Fy11
100%
Fy12
96%
Fy13
99%
Fy14
93%
Fy15
99%
Tgt15
98%
Tgt16
98%
Desired Direction
Neutral
5 Yr Trend
Neutral
DOT
Agency: DOT • Mmr Goal: 7b • Critical: FALSE
Agency
DOT
Mmr Goal
7b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Street Condition - Failed Street Repair (10 days)
Fy11
86%
Fy12
81%
Fy13
90%
Fy14
92%
Fy15
92%
Tgt15
85%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 1a • Critical: TRUE
Agency
DPR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Parks rated acceptable for overall condition (%)
Fy11
84%
Fy12
82%
Fy13
85%
Fy14
87%
Fy15
86%
Tgt15
85%
Tgt16
85%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: FALSE
Agency
DPR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Overall condition of small parks and playgrounds (%)
Fy11
83%
Fy12
79%
Fy13
83%
Fy14
85%
Fy15
85%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: FALSE
Agency
DPR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Overall condition of large parks (%)
Fy11
70%
Fy12
69%
Fy13
74%
Fy14
77%
Fy15
78%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 1a • Critical: FALSE
Agency
DPR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Overall condition of greenstreets (%)
Fy11
96%
Fy12
96%
Fy13
96%
Fy14
97%
Fy15
97%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: TRUE
Agency
DPR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Parks rated acceptable for cleanliness (%)
Fy11
88%
Fy12
88%
Fy13
90%
Fy14
91%
Fy15
92%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: FALSE
Agency
DPR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Cleanliness of small parks and playgrounds (%)
Fy11
88%
Fy12
87%
Fy13
89%
Fy14
91%
Fy15
91%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: FALSE
Agency
DPR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Cleanliness of large parks (%)
Fy11
75%
Fy12
77%
Fy13
84%
Fy14
85%
Fy15
86%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 1a • Critical: FALSE
Agency
DPR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Cleanliness of greenstreets (%)
Fy11
97%
Fy12
97%
Fy13
98%
Fy14
99%
Fy15
99%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: TRUE
Agency
DPR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Play equipment rated acceptable (%)
Fy11
91%
Fy12
92%
Fy13
93%
Fy14
93%
Fy15
92%
Tgt15
95%
Tgt16
95%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: TRUE
Agency
DPR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Safety surfaces rated acceptable (%)
Fy11
92%
Fy12
92%
Fy13
93%
Fy14
94%
Fy15
95%
Tgt15
95%
Tgt16
95%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: TRUE
Agency
DPR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Comfort stations in service (in season only) (%)
Fy11
92%
Fy12
93%
Fy13
94%
Fy14
95%
Fy15
97%
Tgt15
95%
Tgt16
95%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: TRUE
Agency
DPR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Spray showers in service (in season only) (%)
Fy11
91%
Fy12
97%
Fy13
92%
Fy14
96%
Fy15
94%
Tgt15
95%
Tgt16
95%
Desired Direction
Up
5 Yr Trend
Neutral
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