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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
DPR
Agency: DPR • Mmr Goal: 1a • Critical: TRUE
Agency
DPR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Drinking fountains in service (in season only) (%)
Fy11
93%
Fy12
93%
Fy13
95%
Fy14
95%
Fy15
94%
Tgt15
95%
Tgt16
95%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: TRUE
Agency
DPR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Recreation centers rated acceptable for cleanliness (%)
Fy11
94%
Fy12
100%
Fy13
100%
Fy14
98%
Fy15
100%
Tgt15
93%
Tgt16
93%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: TRUE
Agency
DPR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Recreation centers rated acceptable for overall condition (%)
Fy11
87%
Fy12
87%
Fy13
85%
Fy14
86%
Fy15
83%
Tgt15
85%
Tgt16
85%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1a • Critical: FALSE
Agency
DPR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Monuments receiving annual maintenance (%)
Fy11
67%
Fy12
75%
Fy13
63%
Fy14
63%
Fy15
63%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
DPR
Agency: DPR • Mmr Goal: 1b • Critical: FALSE
Agency
DPR
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Summonses issued
Fy11
17,071
Fy12
15,795
Fy13
11,809
Fy14
16,310
Fy15
15,323
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 1b • Critical: FALSE
Agency
DPR
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
Fy11
NA
Fy12
79.80%
Fy13
81.10%
Fy14
84.80%
Fy15
87.20%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DPR
Agency: DPR • Mmr Goal: 2a • Critical: TRUE
Agency
DPR
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Street trees pruned - Block program
Fy11
30,776
Fy12
29,497
Fy13
46,697
Fy14
59,607
Fy15
97,888
Tgt15
70,000
Tgt16
95,000
Desired Direction
Up
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 2a • Critical: FALSE
Agency
DPR
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Annual pruning goal completed (%)
Fy11
114%
Fy12
109%
Fy13
173%
Fy14
119%
Fy15
140%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 2a • Critical: FALSE
Agency
DPR
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Trees pruned as a percent of pruning eligible trees
Fy11
6%
Fy12
6%
Fy13
10%
Fy14
12%
Fy15
23%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 2a • Critical: FALSE
Agency
DPR
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Trees removed
Fy11
14,117
Fy12
16,248
Fy13
22,920
Fy14
16,586
Fy15
15,964
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 2a • Critical: FALSE
Agency
DPR
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Street trees removed (in response to service request)
Fy11
8,935
Fy12
8,688
Fy13
9,765
Fy14
10,525
Fy15
10,702
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 2a • Critical: TRUE
Agency
DPR
Mmr Goal
2a
Critical
TRUE
Performance Indicator
- Removed within 30 days of service request (%)
Fy11
93%
Fy12
94%
Fy13
91%
Fy14
99%
Fy15
97%
Tgt15
95%
Tgt16
95%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 2b • Critical: TRUE
Agency
DPR
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Total public service requests received - Forestry
Fy11
112,786
Fy12
108,633
Fy13
118,166
Fy14
77,030
Fy15
80,009
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DPR
Agency: DPR • Mmr Goal: 2b • Critical: FALSE
Agency
DPR
Mmr Goal
2b
Critical
FALSE
Performance Indicator
- Tree emergencies
Fy11
27,529
Fy12
31,561
Fy13
50,775
Fy14
14,449
Fy15
17,417
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DPR
Agency: DPR • Mmr Goal: 2b • Critical: FALSE
Agency
DPR
Mmr Goal
2b
Critical
FALSE
Performance Indicator
- Down trees
Fy11
NA
Fy12
NA
Fy13
8.3
Fy14
15.7
Fy15
15.3
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DPR
Agency: DPR • Mmr Goal: 2b • Critical: FALSE
Agency
DPR
Mmr Goal
2b
Critical
FALSE
Performance Indicator
- Hanging tree limbs
Fy11
NA
Fy12
NA
Fy13
13.2
Fy14
29.4
Fy15
18.8
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DPR
Agency: DPR • Mmr Goal: 2b • Critical: FALSE
Agency
DPR
Mmr Goal
2b
Critical
FALSE
Performance Indicator
- Down tree limbs
Fy11
NA
Fy12
NA
Fy13
11.9
Fy14
18.6
Fy15
17.3
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DPR
Agency: DPR • Mmr Goal: 2c • Critical: FALSE
Agency
DPR
Mmr Goal
2c
Critical
FALSE
Performance Indicator
- Trees planted - Other
Fy11
26,194
Fy12
33,195
Fy13
26,967
Fy14
39,538
Fy15
22,710
Tgt15
30,000
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 3a • Critical: FALSE
Agency
DPR
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Capital projects completed
Fy11
165
Fy12
132
Fy13
123
Fy14
114
Fy15
84
Tgt15
80
Tgt16
95
Desired Direction
Neutral
5 Yr Trend
Down
DPR
Agency: DPR • Mmr Goal: 3a • Critical: TRUE
Agency
DPR
Mmr Goal
3a
Critical
TRUE
Performance Indicator
Capital projects completed on time or early (%)
Fy11
56%
Fy12
49%
Fy13
76%
Fy14
72%
Fy15
90%
Tgt15
80%
Tgt16
80%
Desired Direction
Up
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 3a • Critical: FALSE
Agency
DPR
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Capital projects completed within budget (%)
Fy11
85%
Fy12
80%
Fy13
77%
Fy14
78%
Fy15
86%
Tgt15
85%
Tgt16
85%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 3b • Critical: FALSE
Agency
DPR
Mmr Goal
3b
Critical
FALSE
Performance Indicator
New Yorkers living within walking distance of a park
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
79.40%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DPR
Agency: DPR • Mmr Goal: 4a • Critical: TRUE
Agency
DPR
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Attendance at outdoor Olympic and intermediate pools (calendar year)
Fy11
1,728,318
Fy12
1,725,257
Fy13
1,450,315
Fy14
1,434,011
Fy15
1,790,628
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 4a • Critical: FALSE
Agency
DPR
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Attendance at historic house museums
Fy11
805,838
Fy12
841,005
Fy13
725,376
Fy14
833,929
Fy15
783,024
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 4a • Critical: FALSE
Agency
DPR
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Attendance at skating rinks
Fy11
527,313
Fy12
528,511
Fy13
530,299
Fy14
595,887
Fy15
548,677
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 4a • Critical: FALSE
Agency
DPR
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Total attendance at non-recreation center programs
Fy11
375,549
Fy12
282,041
Fy13
528,980
Fy14
503,919
Fy15
1,076,194
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 4b • Critical: FALSE
Agency
DPR
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Parks with an affiliated volunteer group (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
48%
Fy15
52%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DPR
Agency: DPR • Mmr Goal: 4b • Critical: FALSE
Agency
DPR
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Volunteer turnout
Fy11
30,711
Fy12
28,783
Fy13
37,754
Fy14
34,137
Fy15
40,932
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 5a • Critical: FALSE
Agency
DPR
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Cases commenced against the City in state and federal court
Fy11
285
Fy12
301
Fy13
270
Fy14
294
Fy15
292
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 5a • Critical: FALSE
Agency
DPR
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Payout ($000)
Fy11
$16,248
Fy12
$17,708
Fy13
$24,342
Fy14
$16,760
Fy15
$12,690
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DPR
Agency: DPR • Mmr Goal: 5a • Critical: FALSE
Agency
DPR
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Collisions involving City vehicles
Fy11
464
Fy12
401
Fy13
464
Fy14
496
Fy15
540
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 5a • Critical: FALSE
Agency
DPR
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Workplace injuries reported
Fy11
353
Fy12
344
Fy13
358
Fy14
397
Fy15
396
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 6a • Critical: FALSE
Agency
DPR
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Emails routed and responded to in 14 days (%)
Fy11
57%
Fy12
58%
Fy13
45%
Fy14
38%
Fy15
52%
Tgt15
60%
Tgt16
60%
Desired Direction
Up
5 Yr Trend
Down
DPR
Agency: DPR • Mmr Goal: 6a • Critical: FALSE
Agency
DPR
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Letters routed and responded to in 14 days (%)
Fy11
55%
Fy12
54%
Fy13
37%
Fy14
30%
Fy15
43%
Tgt15
60%
Tgt16
60%
Desired Direction
Up
5 Yr Trend
Down
DPR
Agency: DPR • Mmr Goal: 6a • Critical: FALSE
Agency
DPR
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Completed customer requests for interpretation
Fy11
39
Fy12
57
Fy13
45
Fy14
60
Fy15
81
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DPR
Agency: DPR • Mmr Goal: 6a • Critical: FALSE
Agency
DPR
Mmr Goal
6a
Critical
FALSE
Performance Indicator
CORE customer experience rating (0-100)
Fy11
88
Fy12
86
Fy13
89
Fy14
91
Fy15
93
Tgt15
85
Tgt16
85
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 6a • Critical: FALSE
Agency
DPR
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Respondents who rated parks acceptable for overall condition (%) (calendar year)
Fy11
88%
Fy12
84%
Fy13
86%
Fy14
91%
Fy15
84%
Tgt15
85%
Tgt16
85%
Desired Direction
Up
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 6b • Critical: FALSE
Agency
DPR
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Damaged Tree - Branch or Limb Has Fallen Down (8 days)
Fy11
97%
Fy12
94%
Fy13
94%
Fy14
82%
Fy15
83%
Tgt15
95%
Tgt16
95%
Desired Direction
Neutral
5 Yr Trend
Down
DPR
Agency: DPR • Mmr Goal: 6b • Critical: FALSE
Agency
DPR
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Dead Tree - Dead/Dying Tree (7 days)
Fy11
94%
Fy12
87%
Fy13
87%
Fy14
69%
Fy15
69%
Tgt15
90%
Tgt16
90%
Desired Direction
Neutral
5 Yr Trend
Down
DSNY
Agency: DSNY • Mmr Goal: 1a • Critical: TRUE
Agency
DSNY
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Streets rated acceptably clean (%)
Fy11
94.5%
Fy12
95.5%
Fy13
94.5%
Fy14
93.3%
Fy15
92.7%
Tgt15
92.0%
Tgt16
92.0%
Desired Direction
Up
5 Yr Trend
Neutral
DSNY
Agency: DSNY • Mmr Goal: 1a • Critical: FALSE
Agency
DSNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Streets rated filthy (%)
Fy11
0.3%
Fy12
0.2%
Fy13
0.2%
Fy14
0.4%
Fy15
0.4%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DSNY
Agency: DSNY • Mmr Goal: 1a • Critical: TRUE
Agency
DSNY
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Sidewalks rated acceptably clean (%)
Fy11
96.7%
Fy12
96.3%
Fy13
96.1%
Fy14
96.0%
Fy15
95.5%
Tgt15
97.0%
Tgt16
97.0%
Desired Direction
Up
5 Yr Trend
Neutral
DSNY
Agency: DSNY • Mmr Goal: 1a • Critical: FALSE
Agency
DSNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Sidewalks rated filthy (%)
Fy11
0.3%
Fy12
0.3%
Fy13
0.4%
Fy14
0.3%
Fy15
0.4%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DSNY
Agency: DSNY • Mmr Goal: 1a • Critical: FALSE
Agency
DSNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Violations issued for dirty sidewalks
Fy11
NA
Fy12
35,407
Fy13
28,690
Fy14
39,975
Fy15
49,828
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DSNY
Agency: DSNY • Mmr Goal: 1a • Critical: FALSE
Agency
DSNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Violations issued for illegal posting
Fy11
41,286
Fy12
30,512
Fy13
16,182
Fy14
18,217
Fy15
11,601
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DSNY
Agency: DSNY • Mmr Goal: 1b • Critical: TRUE
Agency
DSNY
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Vacant lot cleaning requests
Fy11
NA
Fy12
NA
Fy13
3,056
Fy14
2,539
Fy15
2,367
Tgt15
2,500
Tgt16
2,500
Desired Direction
Neutral
5 Yr Trend
NA
DSNY
Agency: DSNY • Mmr Goal: 1b • Critical: TRUE
Agency
DSNY
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Lots cleaned citywide
Fy11
4,233
Fy12
4,544
Fy13
3,607
Fy14
2,997
Fy15
3,206
Tgt15
3,200
Tgt16
3,200
Desired Direction
Neutral
5 Yr Trend
Down
DSNY
Agency: DSNY • Mmr Goal: 2a • Critical: TRUE
Agency
DSNY
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Tons of refuse disposed (000)
Fy11
3,261.20
Fy12
3,269.50
Fy13
3,262.80
Fy14
3,193.80
Fy15
3,176.90
Tgt15
3,281.00
Tgt16
3,150.00
Desired Direction
Down
5 Yr Trend
Neutral
DSNY
Agency: DSNY • Mmr Goal: 2a • Critical: TRUE
Agency
DSNY
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Refuse tons per truck-shift
Fy11
10
Fy12
10
Fy13
9.9
Fy14
9.6
Fy15
9.5
Tgt15
10.7
Tgt16
10.7
Desired Direction
Neutral
5 Yr Trend
Neutral
DSNY
Agency: DSNY • Mmr Goal: 2a • Critical: TRUE
Agency
DSNY
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Trucks dumped on shift (%)
Fy11
45.9%
Fy12
48.1%
Fy13
47.2%
Fy14
43.5%
Fy15
44.6%
Tgt15
45.6%
Tgt16
45.6%
Desired Direction
Up
5 Yr Trend
Neutral
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