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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
FDNY
Agency: FDNY • Mmr Goal: 1a • Critical: TRUE
Agency
FDNY
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Hazard complaints resolved within one day (%)
Fy11
61%
Fy12
57%
Fy13
65%
Fy14
59%
Fy15
79%
Tgt15
70%
Tgt16
80%
Desired Direction
Up
5 Yr Trend
Up
FDNY
Agency: FDNY • Mmr Goal: 1a • Critical: FALSE
Agency
FDNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Completed risk-based inspections performed by uniformed personnel
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
42,603
Fy15
35,948
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
FDNY
Agency: FDNY • Mmr Goal: 1a • Critical: FALSE
Agency
FDNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Completed mandatory inspections performed by uniformed personnel
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
50,224
Fy15
47,282
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
FDNY
Agency: FDNY • Mmr Goal: 1a • Critical: FALSE
Agency
FDNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Investigations
Fy11
6,525
Fy12
6,636
Fy13
7,028
Fy14
7,210
Fy15
7,679
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
FDNY
Agency: FDNY • Mmr Goal: 1a • Critical: FALSE
Agency
FDNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Arson fires
Fy11
2,073
Fy12
2,008
Fy13
1,831
Fy14
1,766
Fy15
1,719
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
FDNY
Agency: FDNY • Mmr Goal: 1a • Critical: FALSE
Agency
FDNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Fire safety education presentations
Fy11
8,007
Fy12
8,776
Fy13
8,184
Fy14
8,612
Fy15
9,497
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
FDNY
Agency: FDNY • Mmr Goal: 1b • Critical: FALSE
Agency
FDNY
Mmr Goal
1b
Critical
FALSE
Performance Indicator
End-to-end average response time to structural fires (minutes:seconds)
Fy11
NA
Fy12
NA
Fy13
4:47
Fy14
4:49
Fy15
4:51
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
FDNY
Agency: FDNY • Mmr Goal: 1b • Critical: TRUE
Agency
FDNY
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Average response time to structural fires (FDNY dispatch and travel time only) (minutes:seconds)
Fy11
4:03
Fy12
4:01
Fy13
4:06
Fy14
4:08
Fy15
4:11
Tgt15
4:10
Tgt16
4:10
Desired Direction
Down
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 1b • Critical: FALSE
Agency
FDNY
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average response time to all fire unit emergencies (FDNY dispatch and travel time only) (minutes:seconds)
Fy11
4:40
Fy12
4:35
Fy13
4:46
Fy14
4:46
Fy15
4:50
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 1b • Critical: FALSE
Agency
FDNY
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Total fire unit runs
Fy11
1,004,594
Fy12
971,947
Fy13
983,615
Fy14
1,054,752
Fy15
1,138,509
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
FDNY
Agency: FDNY • Mmr Goal: 1c • Critical: FALSE
Agency
FDNY
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Civilian fire fatalities per 100,000 people
Fy11
0.9
Fy12
0.9
Fy13
0.6
Fy14
1
Fy15
0.7
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
FDNY
Agency: FDNY • Mmr Goal: 2a • Critical: FALSE
Agency
FDNY
Mmr Goal
2a
Critical
FALSE
Performance Indicator
End-to-end combined response time to life-threatening medical emergencies by ambulance & fire units (minutes:seconds)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
8:52
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
FDNY
Agency: FDNY • Mmr Goal: 2a • Critical: FALSE
Agency
FDNY
Mmr Goal
2a
Critical
FALSE
Performance Indicator
End-to-end average response time to life-threatening medical emergencies by ambulance units (minutes:seconds)
Fy11
NA
Fy12
NA
Fy13
9:22
Fy14
9:31
Fy15
9:16
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
FDNY
Agency: FDNY • Mmr Goal: 2a • Critical: FALSE
Agency
FDNY
Mmr Goal
2a
Critical
FALSE
Performance Indicator
End-to-end average response time to life-threatening medical emergencies by fire units (minutes:seconds)
Fy11
NA
Fy12
NA
Fy13
6:51
Fy14
7:02
Fy15
7:43
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
FDNY
Agency: FDNY • Mmr Goal: 2a • Critical: TRUE
Agency
FDNY
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Combined response time to life-threatening medical emergencies by ambulance & fire units (FDNY dispatch and travel time only) (minutes:seconds)
Fy11
6:05
Fy12
5:32
Fy13
5:47
Fy14
5:49
Fy15
6:05
Tgt15
5:48
Tgt16
5:48
Desired Direction
Down
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 2a • Critical: TRUE
Agency
FDNY
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average response time to life-threatening medical emergencies by ambulance units (FDNY dispatch and travel time only) (minutes:seconds)
Fy11
7:00
Fy12
6:25
Fy13
6:45
Fy14
6:46
Fy15
7:04
Tgt15
6:45
Tgt16
6:45
Desired Direction
Down
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 2a • Critical: TRUE
Agency
FDNY
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average response time to life-threatening medical emergencies by fire units (FDNY dispatch and travel time only) (minutes:seconds)
Fy11
4:20
Fy12
4:11
Fy13
4:16
Fy14
4:21
Fy15
4:27
Tgt15
4:19
Tgt16
4:19
Desired Direction
Down
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 2a • Critical: FALSE
Agency
FDNY
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Life-threatening medical emergency incidents
Fy11
468,791
Fy12
461,830
Fy13
450,423
Fy14
461,339
Fy15
526,904
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
FDNY
Agency: FDNY • Mmr Goal: 2b • Critical: FALSE
Agency
FDNY
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Cardiac arrest incidents
Fy11
24,187
Fy12
23,759
Fy13
23,538
Fy14
24,985
Fy15
29,719
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
FDNY
Agency: FDNY • Mmr Goal: 2b • Critical: FALSE
Agency
FDNY
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Average cost of ambulance tour per day ($)
Fy11
$1,731
Fy12
$1,799
Fy13
$1,809
Fy14
$1,876
Fy15
$1,901
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 2b • Critical: FALSE
Agency
FDNY
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Average ambulance tours per day (total 911 system)
Fy11
956
Fy12
989
Fy13
993
Fy14
1,025
Fy15
1,057
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 3a • Critical: FALSE
Agency
FDNY
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Apparatus collisions (fire unit)
Fy11
543
Fy12
439
Fy13
447
Fy14
451
Fy15
465
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
FDNY
Agency: FDNY • Mmr Goal: 3a • Critical: FALSE
Agency
FDNY
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Ambulance collisions
Fy11
690
Fy12
699
Fy13
793
Fy14
730
Fy15
790
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
FDNY
Agency: FDNY • Mmr Goal: 3a • Critical: FALSE
Agency
FDNY
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Fire workplace injuries reported (uniform and civilian)
Fy11
NA
Fy12
10,275
Fy13
8,447
Fy14
7,655
Fy15
7,850
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
FDNY
Agency: FDNY • Mmr Goal: 3a • Critical: FALSE
Agency
FDNY
Mmr Goal
3a
Critical
FALSE
Performance Indicator
EMS workplace injuries reported
Fy11
NA
Fy12
1,456
Fy13
1,313
Fy14
1,663
Fy15
1,651
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
FDNY
Agency: FDNY • Mmr Goal: 3a • Critical: FALSE
Agency
FDNY
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average annual cost of an engine company ($000,000)
Fy11
$6.6
Fy12
$6.7
Fy13
$6.7
Fy14
$6.9
Fy15
$6.8
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 3a • Critical: FALSE
Agency
FDNY
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average annual cost of a ladder company ($000,000)
Fy11
$8.0
Fy12
$8.4
Fy13
$8.4
Fy14
$8.6
Fy15
$8.6
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 3a • Critical: FALSE
Agency
FDNY
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average time from inspection request until inspection (days) - Fire alarm inspections
Fy11
34
Fy12
32
Fy13
32
Fy14
32
Fy15
32
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 3a • Critical: FALSE
Agency
FDNY
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average time from inspection request until inspection (days) - Rangehood inspections
Fy11
1
Fy12
5
Fy13
5
Fy14
5
Fy15
5
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
FDNY
Agency: FDNY • Mmr Goal: 3a • Critical: FALSE
Agency
FDNY
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
Fy11
NA
Fy12
92%
Fy13
91%
Fy14
91%
Fy15
93%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
FDNY
Agency: FDNY • Mmr Goal: 4a • Critical: FALSE
Agency
FDNY
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Completed requests for interpretation
Fy11
2,737
Fy12
2,563
Fy13
2,891
Fy14
3,721
Fy15
4,501
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
FDNY
Agency: FDNY • Mmr Goal: 4a • Critical: FALSE
Agency
FDNY
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
80%
Fy12
100%
Fy13
66%
Fy14
95%
Fy15
92%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 4a • Critical: FALSE
Agency
FDNY
Mmr Goal
4a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
70%
Fy12
79%
Fy13
85%
Fy14
97%
Fy15
37%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
FDNY
Agency: FDNY • Mmr Goal: 4a • Critical: FALSE
Agency
FDNY
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Average in-person wait time to speak with a customer service agent (minutes:seconds)
Fy11
11:16
Fy12
14:52
Fy13
12:14
Fy14
13:14
Fy15
11:22
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
FDNY
Agency: FDNY • Mmr Goal: 4a • Critical: FALSE
Agency
FDNY
Mmr Goal
4a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
91
Fy12
76
Fy13
96
Fy14
99
Fy15
91
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
HHC
Agency: HHC • Mmr Goal: 1a • Critical: TRUE
Agency
HHC
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Prenatal patients retained in care through delivery (%)
Fy11
86.4%
Fy12
85.8%
Fy13
83.0%
Fy14
85.5%
Fy15
87.1%
Tgt15
90.0%
Tgt16
90.0%
Desired Direction
Up
5 Yr Trend
Neutral
HHC
Agency: HHC • Mmr Goal: 1a • Critical: TRUE
Agency
HHC
Mmr Goal
1a
Critical
TRUE
Performance Indicator
HIV patients retained in care (%) (annual)
Fy11
87.4%
Fy12
87.4%
Fy13
84.3%
Fy14
86.6%
Fy15
86.1%
Tgt15
85.0%
Tgt16
85.0%
Desired Direction
Up
5 Yr Trend
Neutral
HHC
Agency: HHC • Mmr Goal: 1a • Critical: TRUE
Agency
HHC
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average wait time for a primary care visit at hospitals and diagnostic and treatment centers (minutes) - Adult medicine
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
15
Tgt15
60
Tgt16
30
Desired Direction
Down
5 Yr Trend
NA
HHC
Agency: HHC • Mmr Goal: 1a • Critical: TRUE
Agency
HHC
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average wait time for a primary care visit at hospitals and diagnostic and treatment centers (minutes) - Pediatric medicine
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
9
Tgt15
60
Tgt16
30
Desired Direction
Down
5 Yr Trend
NA
HHC
Agency: HHC • Mmr Goal: 1a • Critical: TRUE
Agency
HHC
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average wait time for a primary care visit at hospitals and diagnostic and treatment centers (minutes) - Women's health
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
19
Tgt15
60
Tgt16
30
Desired Direction
Down
5 Yr Trend
NA
HHC
Agency: HHC • Mmr Goal: 1a • Critical: FALSE
Agency
HHC
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Calendar days to third next available new appointment - adult medicine
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
29.9
Tgt15
14
Tgt16
14
Desired Direction
Down
5 Yr Trend
NA
HHC
Agency: HHC • Mmr Goal: 1a • Critical: FALSE
Agency
HHC
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Calendar days to third next available new appointment - pediatric medicine
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
6.5
Tgt15
5
Tgt16
5
Desired Direction
Down
5 Yr Trend
NA
HHC
Agency: HHC • Mmr Goal: 1b • Critical: FALSE
Agency
HHC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Total Medicaid Managed Care, Child Health Plus and Family Health Plus enrollees
Fy11
498,324
Fy12
521,434
Fy13
525,804
Fy14
526,460
Fy15
560,631
Tgt15
513,400
Tgt16
513,400
Desired Direction
Up
5 Yr Trend
Up
HHC
Agency: HHC • Mmr Goal: 1b • Critical: FALSE
Agency
HHC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- MetroPlus Medicaid, Child Health Plus and Family Health Plus enrollees
Fy11
401,967
Fy12
420,459
Fy13
413,893
Fy14
407,572
Fy15
428,668
Tgt15
446,932
Tgt16
446,932
Desired Direction
Up
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 4a • Critical: FALSE
Agency
NYPD
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Exceptionally good
Fy11
4
Fy12
5
Fy13
6
Fy14
8
Fy15
7
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
HHC
Agency: HHC • Mmr Goal: 1c • Critical: FALSE
Agency
HHC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Two-year olds immunized (%) (annual)
Fy11
97.0%
Fy12
97.0%
Fy13
97.0%
Fy14
NA
Fy15
NA
Tgt15
98.0%
Tgt16
98.0%
Desired Direction
Up
5 Yr Trend
NA
HHC
Agency: HHC • Mmr Goal: 1c • Critical: TRUE
Agency
HHC
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Eligible women receiving a mammogram screening from HHC (%)
Fy11
72.0%
Fy12
73.0%
Fy13
73.9%
Fy14
75.6%
Fy15
77.8%
Tgt15
70.0%
Tgt16
80.0%
Desired Direction
Up
5 Yr Trend
Neutral
HHC
Agency: HHC • Mmr Goal: 1c • Critical: TRUE
Agency
HHC
Mmr Goal
1c
Critical
TRUE
Performance Indicator
General care average length of stay (days)
Fy11
4.6
Fy12
4.7
Fy13
5
Fy14
5
Fy15
5.1
Tgt15
4.7
Tgt16
4.7
Desired Direction
Down
5 Yr Trend
Up
HHC
Agency: HHC • Mmr Goal: 1c • Critical: TRUE
Agency
HHC
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Net days of revenue for accounts receivable
Fy11
52.3
Fy12
56.4
Fy13
48.3
Fy14
54.6
Fy15
59.6
Tgt15
56
Tgt16
56
Desired Direction
Down
5 Yr Trend
Neutral
HHC
Agency: HHC • Mmr Goal: 1d • Critical: TRUE
Agency
HHC
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Emergency room revisits for adult asthma patients (%)
Fy11
5.1%
Fy12
5.4%
Fy13
6.0%
Fy14
6.2%
Fy15
6.1%
Tgt15
5.0%
Tgt16
5.0%
Desired Direction
Down
5 Yr Trend
Up
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