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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
HHC
Agency: HHC • Mmr Goal: 1d • Critical: TRUE
Agency
HHC
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Emergency room revisits for pediatric asthma patients (%)
Fy11
2.7%
Fy12
3.7%
Fy13
3.8%
Fy14
2.9%
Fy15
3.1%
Tgt15
3.2%
Tgt16
3.2%
Desired Direction
Down
5 Yr Trend
Neutral
HHC
Agency: HHC • Mmr Goal: 1d • Critical: FALSE
Agency
HHC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Adult patients discharged with a principal psychiatry diagnosis who are readmitted within 30 days (%)
Fy11
8.7%
Fy12
7.0%
Fy13
6.5%
Fy14
7.4%
Fy15
7.4%
Tgt15
8.5%
Tgt16
8.5%
Desired Direction
Down
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1a • Critical: FALSE
Agency
HPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Total complaints reported
Fy11
611,989
Fy12
589,245
Fy13
541,397
Fy14
548,626
Fy15
553,135
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1a • Critical: TRUE
Agency
HPD
Mmr Goal
1a
Critical
TRUE
Performance Indicator
- Emergency complaints reported
Fy11
407,772
Fy12
388,276
Fy13
364,627
Fy14
363,501
Fy15
348,447
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1a • Critical: FALSE
Agency
HPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Inspections completed
Fy11
678,038
Fy12
697,736
Fy13
661,206
Fy14
675,760
Fy15
664,960
Tgt15
600,000
Tgt16
600,000
Desired Direction
Neutral
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 1a • Critical: FALSE
Agency
HPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Inspection visits per team per day
Fy11
11.3
Fy12
11.8
Fy13
12.2
Fy14
12.3
Fy15
12.2
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 1a • Critical: FALSE
Agency
HPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Ratio of completed inspections to attempted inspections (%)
Fy11
71%
Fy12
71%
Fy13
72%
Fy14
78%
Fy15
80%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
HPD
Agency: HPD • Mmr Goal: 1a • Critical: FALSE
Agency
HPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Total complaints closed
Fy11
612,428
Fy12
599,374
Fy13
540,035
Fy14
544,229
Fy15
547,823
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1a • Critical: FALSE
Agency
HPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Emergency complaints closed
Fy11
408,379
Fy12
389,952
Fy13
364,049
Fy14
363,995
Fy15
346,603
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1a • Critical: FALSE
Agency
HPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Heat and hot water
Fy11
115,583
Fy12
99,430
Fy13
108,742
Fy14
120,106
Fy15
122,753
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
HPD
Agency: HPD • Mmr Goal: 1a • Critical: FALSE
Agency
HPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Lead
Fy11
38,047
Fy12
39,862
Fy13
34,022
Fy14
33,600
Fy15
32,528
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1a • Critical: FALSE
Agency
HPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Other emergency
Fy11
254,749
Fy12
250,660
Fy13
221,285
Fy14
210,289
Fy15
191,322
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1a • Critical: TRUE
Agency
HPD
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average time to close emergency complaints (days)
Fy11
12.3
Fy12
10.3
Fy13
10.2
Fy14
11.9
Fy15
13.3
Tgt15
12
Tgt16
12
Desired Direction
Down
5 Yr Trend
Up
HPD
Agency: HPD • Mmr Goal: 1a • Critical: TRUE
Agency
HPD
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average time to close nonemergency complaints (days)
Fy11
16.8
Fy12
41.7
Fy13
14.5
Fy14
18.1
Fy15
27.9
Tgt15
20
Tgt16
20
Desired Direction
Down
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 1a • Critical: FALSE
Agency
HPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Nonemergency complaints closed within 20 days of receipt (%)
Fy11
NA
Fy12
NA
Fy13
82%
Fy14
78%
Fy15
69%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Total violations issued
Fy11
462,721
Fy12
468,644
Fy13
385,507
Fy14
390,951
Fy15
408,874
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Emergency violations issued
Fy11
88,342
Fy12
92,665
Fy13
78,564
Fy14
77,909
Fy15
75,122
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Heat and hot water
Fy11
12,945
Fy12
10,869
Fy13
12,216
Fy14
12,352
Fy15
10,478
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Lead
Fy11
21,973
Fy12
20,496
Fy13
13,615
Fy14
13,046
Fy15
11,132
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Other emergency
Fy11
53,424
Fy12
61,300
Fy13
52,733
Fy14
52,511
Fy15
53,512
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Nonemergency violations issued
Fy11
374,379
Fy12
375,979
Fy13
306,943
Fy14
313,042
Fy15
333,752
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1b • Critical: TRUE
Agency
HPD
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Violations issued and removed in the same fiscal year (%)
Fy11
41%
Fy12
43%
Fy13
41%
Fy14
38%
Fy15
38%
Tgt15
40%
Tgt16
40%
Desired Direction
Up
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1b • Critical: TRUE
Agency
HPD
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Emergency violations corrected by owner (%)
Fy11
56%
Fy12
57%
Fy13
53%
Fy14
51%
Fy15
53%
Tgt15
55%
Tgt16
55%
Desired Direction
Up
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Emergency violations corrected by HPD (%)
Fy11
14%
Fy12
15%
Fy13
15%
Fy14
14%
Fy15
12%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Violations closed
Fy11
556,777
Fy12
536,010
Fy13
433,960
Fy14
416,454
Fy15
458,863
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Violations certified as corrected by owner
Fy11
NA
Fy12
NA
Fy13
134,369
Fy14
118,867
Fy15
141,484
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Housing Court cases initiated by HPD
Fy11
6,503
Fy12
5,425
Fy13
5,376
Fy14
6,824
Fy15
6,299
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Housing Court cases initiated by HPD that were disposed
Fy11
6,159
Fy12
5,040
Fy13
4,769
Fy14
6,183
Fy15
6,365
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Cases settled
Fy11
4,350
Fy12
3,534
Fy13
3,301
Fy14
4,802
Fy15
4,827
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Cases resulting in judgments
Fy11
733
Fy12
634
Fy13
610
Fy14
571
Fy15
721
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Total dollars spent on emergency repairs (excluding demolition and AEP) ($)
Fy11
NA
Fy12
NA
Fy13
$11,077,244
Fy14
$11,360,685
Fy15
$11,234,213
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Alternative Enforcement Program - Buildings currently active
Fy11
478
Fy12
473
Fy13
498
Fy14
502
Fy15
581
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Buildings discharged (cumulative)
Fy11
322
Fy12
527
Fy13
702
Fy14
885
Fy15
1,056
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Buildings discharged from program (%) (cumulative)
Fy11
40%
Fy12
53%
Fy13
59%
Fy14
64%
Fy15
65%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
HPD
Agency: HPD • Mmr Goal: 1b • Critical: FALSE
Agency
HPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Total dollars spent on emergency repairs in the Alternative Enforcement Program ($)
Fy11
NA
Fy12
NA
Fy13
$4,234,010
Fy14
$3,980,941
Fy15
$3,878,569
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 2a • Critical: TRUE
Agency
HPD
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Total housing starts under Housing New York (units)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
8,990
Fy15
20,326
Tgt15
16,000
Tgt16
18,000
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 2a • Critical: FALSE
Agency
HPD
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- New construction starts
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
2,737
Fy15
8,484
Tgt15
5,962
Tgt16
7,257
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 2a • Critical: FALSE
Agency
HPD
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Preservation starts
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
6,253
Fy15
11,842
Tgt15
10,038
Tgt16
10,743
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 2a • Critical: TRUE
Agency
HPD
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Total housing completions (New Housing Marketplace Plan and Housing New York) (units)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
9,370
Fy15
8,984
Tgt15
11,851
Tgt16
11,708
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 2a • Critical: FALSE
Agency
HPD
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- New construction completions
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
3,234
Fy15
3,301
Tgt15
4,950
Tgt16
4,912
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 2a • Critical: FALSE
Agency
HPD
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Preservation completions
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
6,136
Fy15
5,683
Tgt15
6,901
Tgt16
6,796
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 3a • Critical: FALSE
Agency
HPD
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Asset management - Rental buildings in portfolio
Fy11
NA
Fy12
NA
Fy13
2,651
Fy14
3,110
Fy15
3,396
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 3a • Critical: FALSE
Agency
HPD
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Physically and financially distressed rental buildings in portfolio (%)
Fy11
NA
Fy12
NA
Fy13
0.7%
Fy14
0.6%
Fy15
0.5%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 3a • Critical: FALSE
Agency
HPD
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Asset management - Co-op buildings in portfolio
Fy11
NA
Fy12
NA
Fy13
1,069
Fy14
1,151
Fy15
1,207
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 3a • Critical: FALSE
Agency
HPD
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Physically and financially distressed co-op buildings in portfolio (%)
Fy11
NA
Fy12
NA
Fy13
4.8%
Fy14
3.9%
Fy15
3.5%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 4a • Critical: TRUE
Agency
HPD
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Section 8 - Voucher utilization rate
Fy11
96.8%
Fy12
97.1%
Fy13
98.2%
Fy14
98.2%
Fy15
93.3%
Tgt15
96.0%
Tgt16
98.0%
Desired Direction
Up
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 4a • Critical: FALSE
Agency
HPD
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Vouchers issued
Fy11
1,821
Fy12
2,786
Fy13
1,404
Fy14
1,138
Fy15
2,960
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
HPD
Agency: HPD • Mmr Goal: 4a • Critical: FALSE
Agency
HPD
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Households assisted
Fy11
36,259
Fy12
37,116
Fy13
37,232
Fy14
36,859
Fy15
38,128
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 4a • Critical: FALSE
Agency
HPD
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Section 8 subsidized units in abatement (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
3%
Fy15
2%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 5a • Critical: FALSE
Agency
HPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Emails responded to in 14 days (%)
Fy11
48%
Fy12
58%
Fy13
60%
Fy14
56%
Fy15
76%
Tgt15
58%
Tgt16
58%
Desired Direction
Up
5 Yr Trend
Up
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