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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
HPD
Agency: HPD • Mmr Goal: 5a • Critical: FALSE
Agency
HPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
54%
Fy12
49%
Fy13
53%
Fy14
49%
Fy15
47%
Tgt15
52%
Tgt16
52%
Desired Direction
Up
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 5a • Critical: FALSE
Agency
HPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Average customer in-person wait time (minutes)
Fy11
32
Fy12
29
Fy13
30
Fy14
43
Fy15
36
Tgt15
29
Tgt16
29
Desired Direction
Down
5 Yr Trend
Up
HPD
Agency: HPD • Mmr Goal: 5a • Critical: FALSE
Agency
HPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Visitors to the Division of Tenant Resources, Client and Owner Services rating customer service as good or better (%)
Fy11
98%
Fy12
99%
Fy13
99%
Fy14
NA
Fy15
85%
Tgt15
95%
Tgt16
95%
Desired Direction
Up
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 5a • Critical: FALSE
Agency
HPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Completed customer requests for interpretation
Fy11
1,978
Fy12
2,312
Fy13
1,611
Fy14
1,053
Fy15
1,526
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HPD
Agency: HPD • Mmr Goal: 5a • Critical: FALSE
Agency
HPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
CORE customer experience rating (0-100)
Fy11
87
Fy12
85
Fy13
87
Fy14
89
Fy15
90
Tgt15
85
Tgt16
85
Desired Direction
Up
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 5b • Critical: FALSE
Agency
HPD
Mmr Goal
5b
Critical
FALSE
Performance Indicator
Percent meeting time to close - Heating (5 days)
Fy11
NA
Fy12
83%
Fy13
84%
Fy14
83%
Fy15
82%
Tgt15
78%
Tgt16
78%
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 5b • Critical: FALSE
Agency
HPD
Mmr Goal
5b
Critical
FALSE
Performance Indicator
Percent meeting time to close - Pests (30 days)
Fy11
NA
Fy12
65%
Fy13
66%
Fy14
64%
Fy15
55%
Tgt15
59%
Tgt16
59%
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 5b • Critical: FALSE
Agency
HPD
Mmr Goal
5b
Critical
FALSE
Performance Indicator
Percent meeting time to close - Paint/Plaster - Ceiling (17 days)
Fy11
NA
Fy12
74%
Fy13
76%
Fy14
74%
Fy15
69%
Tgt15
71%
Tgt16
71%
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 5b • Critical: FALSE
Agency
HPD
Mmr Goal
5b
Critical
FALSE
Performance Indicator
Percent meeting time to close - Paint/Plaster - Walls (17 days)
Fy11
NA
Fy12
72%
Fy13
74%
Fy14
70%
Fy15
61%
Tgt15
69%
Tgt16
69%
Desired Direction
Neutral
5 Yr Trend
NA
HPD
Agency: HPD • Mmr Goal: 5b • Critical: FALSE
Agency
HPD
Mmr Goal
5b
Critical
FALSE
Performance Indicator
Percent meeting time to close - Plumbing - Water-Leaks (17 days)
Fy11
NA
Fy12
71%
Fy13
75%
Fy14
69%
Fy15
60%
Tgt15
68%
Tgt16
68%
Desired Direction
Neutral
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 1a • Critical: TRUE
Agency
HRA
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Cash Assistance unduplicated caseload (12-month)(000)
Fy11
NA
Fy12
NA
Fy13
607
Fy14
589.1
Fy15
591.1
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 1a • Critical: TRUE
Agency
HRA
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Persons receiving cash assistance (000)
Fy11
355.6
Fy12
353.3
Fy13
357.2
Fy14
337
Fy15
360
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 1a • Critical: FALSE
Agency
HRA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Persons receiving recurring assistance (000)
Fy11
350.6
Fy12
347.5
Fy13
352
Fy14
331.3
Fy15
351.7
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 1a • Critical: FALSE
Agency
HRA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Persons receiving emergency assistance (000)
Fy11
5
Fy12
5.8
Fy13
5.1
Fy14
5.6
Fy15
8.3
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 1a • Critical: FALSE
Agency
HRA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Cash assistance applications (000)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
385.1
Fy15
348.5
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 1a • Critical: FALSE
Agency
HRA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Cash assistance application acceptance rate (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
45.70%
Fy15
50.90%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 3a • Critical: FALSE
Agency
NYPD
Mmr Goal
3a
Critical
FALSE
Performance Indicator
- Graffiti summonses
Fy11
NA
Fy12
NA
Fy13
44
Fy14
18
Fy15
11
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 1a • Critical: FALSE
Agency
HRA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Cash assistance cases in sanction process (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
6.30%
Fy15
4.80%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 1a • Critical: FALSE
Agency
HRA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Cash assistance cases in sanction status (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
5.20%
Fy15
3.50%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 1a • Critical: TRUE
Agency
HRA
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Cash assistance caseload (point in time)(000)
Fy11
191.6
Fy12
190.3
Fy13
193.1
Fy14
182.4
Fy15
192.4
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 1a • Critical: TRUE
Agency
HRA
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Cash assistance application timeliness rate (%)
Fy11
94.4%
Fy12
94.5%
Fy13
92.6%
Fy14
93.6%
Fy15
94.4%
Tgt15
96.0%
Tgt16
96.0%
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 1b • Critical: TRUE
Agency
HRA
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Persons receiving Supplemental Nutrition Assistance Program (SNAP) benefits (000)
Fy11
1,830.90
Fy12
1,834.20
Fy13
1,873.50
Fy14
1,755.80
Fy15
1,706.70
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 1b • Critical: FALSE
Agency
HRA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Cash assistance persons receiving SNAP benefits (000)
Fy11
408.9
Fy12
404.4
Fy13
408.6
Fy14
385.9
Fy15
402.1
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 1b • Critical: FALSE
Agency
HRA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Non-cash assistance persons receiving SNAP benefits (000)
Fy11
1,159.10
Fy12
1,159.40
Fy13
1,189.00
Fy14
1,098.70
Fy15
1,039.00
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HRA
Agency: HRA • Mmr Goal: 1b • Critical: FALSE
Agency
HRA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- SSI persons receiving SNAP benefits (000)
Fy11
262.9
Fy12
274.4
Fy13
275.9
Fy14
271.3
Fy15
265.6
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 1b • Critical: FALSE
Agency
HRA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Cash assistance households receiving SNAP benefits (000)
Fy11
198.3
Fy12
194.4
Fy13
196.7
Fy14
186.4
Fy15
195.5
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 1b • Critical: FALSE
Agency
HRA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Non-cash assistance households receiving SNAP benefits (000)
Fy11
568.4
Fy12
565.3
Fy13
585.7
Fy14
541.6
Fy15
515.6
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 1b • Critical: FALSE
Agency
HRA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- SSI households receiving SNAP benefits (000)
Fy11
239.8
Fy12
250.2
Fy13
252.7
Fy14
249.2
Fy15
244.2
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 1b • Critical: FALSE
Agency
HRA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Supplemental Nutritional Assistance Program (SNAP) Estimated Payment Error Rate (%)
Fy11
4.4%
Fy12
6.1%
Fy13
5.6%
Fy14
6.8%
Fy15
NA
Tgt15
6.0%
Tgt16
6.0%
Desired Direction
Down
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 1b • Critical: TRUE
Agency
HRA
Mmr Goal
1b
Critical
TRUE
Performance Indicator
SNAP application timeliness rate (%)
Fy11
96.8%
Fy12
95.2%
Fy13
96.0%
Fy14
87.2%
Fy15
81.4%
Tgt15
90.6%
Tgt16
90.6%
Desired Direction
Up
5 Yr Trend
Down
HRA
Agency: HRA • Mmr Goal: 1c • Critical: TRUE
Agency
HRA
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Medicaid enrollees administered by HRA (000)
Fy11
2,912.7
Fy12
3,006.5
Fy13
3,085.6
Fy14
2,808.0
Fy15
2,371.7
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HRA
Agency: HRA • Mmr Goal: 1c • Critical: FALSE
Agency
HRA
Mmr Goal
1c
Critical
FALSE
Performance Indicator
- Medicaid-only enrollees administered by HRA (000)
Fy11
2,150.9
Fy12
2,241.6
Fy13
2,317.8
Fy14
2,064.4
Fy15
1,608.1
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HRA
Agency: HRA • Mmr Goal: 1c • Critical: TRUE
Agency
HRA
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Application timeliness rate for Medicaid administered by HRA (%)
Fy11
98.9%
Fy12
99.4%
Fy13
98.3%
Fy14
91.7%
Fy15
96.5%
Tgt15
99.4%
Tgt16
99.4%
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 2a • Critical: TRUE
Agency
HRA
Mmr Goal
2a
Critical
TRUE
Performance Indicator
HRA clients who obtained employment, and maintained employment or did not return to CA for 180 days (city fiscal year-to-date average) (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
74.5%
Fy15
73.9%
Tgt15
80.0%
Tgt16
80.0%
Desired Direction
Up
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 2a • Critical: TRUE
Agency
HRA
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Cash assistance family cases participating in work or work-related activities per federal guidelines (official federal fiscal year-to-date average) (%)
Fy11
36.2%
Fy12
34.2%
Fy13
34.1%
Fy14
33.9%
Fy15
NA
Tgt15
34.0%
Tgt16
34.0%
Desired Direction
Up
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 2b • Critical: FALSE
Agency
HRA
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Total WeCARE cases
Fy11
24,395
Fy12
25,454
Fy13
33,280
Fy14
29,138
Fy15
46,510
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 2b • Critical: TRUE
Agency
HRA
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Number of WeCARE federal disability awards
Fy11
6,305
Fy12
4,957
Fy13
3,739
Fy14
2,950
Fy15
2,929
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HRA
Agency: HRA • Mmr Goal: 2c • Critical: FALSE
Agency
HRA
Mmr Goal
2c
Critical
FALSE
Performance Indicator
Total new Support Orders obtained
Fy11
14,236
Fy12
14,988
Fy13
17,981
Fy14
20,286
Fy15
20,351
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 2c • Critical: FALSE
Agency
HRA
Mmr Goal
2c
Critical
FALSE
Performance Indicator
Total Child Support Cases with Active Orders (End of Period)
Fy11
281,796
Fy12
287,832
Fy13
287,426
Fy14
285,173
Fy15
283,114
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 2c • Critical: TRUE
Agency
HRA
Mmr Goal
2c
Critical
TRUE
Performance Indicator
Child support cases with orders of support (%)
Fy11
69.7%
Fy12
70.1%
Fy13
70.1%
Fy14
71.5%
Fy15
73.2%
Tgt15
74.0%
Tgt16
74.0%
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 2c • Critical: TRUE
Agency
HRA
Mmr Goal
2c
Critical
TRUE
Performance Indicator
Current obligations collected (%)
Fy11
67.7%
Fy12
69.8%
Fy13
70.9%
Fy14
84.4%
Fy15
68.4%
Tgt15
71.0%
Tgt16
60.0%
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 2c • Critical: FALSE
Agency
HRA
Mmr Goal
2c
Critical
FALSE
Performance Indicator
Child support collected ($000,000)
Fy11
$718.3
Fy12
$748.8
Fy13
$735.6
Fy14
$741.7
Fy15
$748.3
Tgt15
$742.0
Tgt16
$750.0
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 3a • Critical: TRUE
Agency
HRA
Mmr Goal
3a
Critical
TRUE
Performance Indicator
HRA clients successfully diverted at PATH from entering a homeless shelter (%)
Fy11
NA
Fy12
20.6%
Fy13
23.5%
Fy14
28.5%
Fy15
16.3%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 3a • Critical: FALSE
Agency
HRA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Requests for Emergency Assistance at the Rental Assistance Unit
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
57,912
Fy15
65,138
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 3a • Critical: FALSE
Agency
HRA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Rent Assistance Unit Emergency Assistance Requests Approved (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
66.50%
Fy15
74.20%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 3b • Critical: TRUE
Agency
HRA
Mmr Goal
3b
Critical
TRUE
Performance Indicator
Eligible families seeking shelter at Prevention Assistance and Temporary Housing (PATH) who entered HRA's domestic violence shelters (%)
Fy11
79.8%
Fy12
83.5%
Fy13
80.8%
Fy14
78.5%
Fy15
48.6%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HRA
Agency: HRA • Mmr Goal: 3b • Critical: FALSE
Agency
HRA
Mmr Goal
3b
Critical
FALSE
Performance Indicator
Domestic violence non-residential services programs active caseload
Fy11
2,849
Fy12
3,065
Fy13
3,279
Fy14
3,468
Fy15
3,036
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 3b • Critical: FALSE
Agency
HRA
Mmr Goal
3b
Critical
FALSE
Performance Indicator
Average number of families served per day in the domestic violence shelter program
Fy11
773
Fy12
766
Fy13
755
Fy14
769
Fy15
786
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 3b • Critical: FALSE
Agency
HRA
Mmr Goal
3b
Critical
FALSE
Performance Indicator
Number of domestic violence emergency beds (capacity)
Fy11
2,228
Fy12
2,228
Fy13
2,228
Fy14
2,228
Fy15
2,228
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 4a • Critical: FALSE
Agency
HRA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Adult Protective Services (APS) assessment cases
Fy11
3,159
Fy12
3,050
Fy13
3,419
Fy14
3,723
Fy15
3,905
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
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