NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.
City GovernmentMayor's Office of Operations (OPS)
Dataset fxdy-q85h
13 fields
Individuals referred to an APS field office visited within three working days (%)
Fy11
99.7%
Fy12
99.7%
Fy13
99.8%
Fy14
99.8%
Fy15
94.3%
Tgt15
85.0%
Tgt16
85.0%
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 4a • Critical: FALSE
Agency
HRA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
APS assessment cases accepted or denied for undercare within State-mandated 60 days (%)
Fy11
98.4%
Fy12
98.5%
Fy13
98.8%
Fy14
98.4%
Fy15
88.8%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 4a • Critical: TRUE
Agency
HRA
Mmr Goal
4a
Critical
TRUE
Performance Indicator
APS cases eligible for services
Fy11
6,113
Fy12
6,227
Fy13
6,098
Fy14
5,406
Fy15
6,107
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 4a • Critical: FALSE
Agency
HRA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Total referrals received for APS
Fy11
19,525
Fy12
20,791
Fy13
22,055
Fy14
23,657
Fy15
24,203
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 4a • Critical: TRUE
Agency
HRA
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Personal care services - average weekly billable hours
Fy11
47.8
Fy12
48.4
Fy13
49.9
Fy14
48.1
Fy15
43.6
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 4a • Critical: TRUE
Agency
HRA
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Serious personal care complaints resolved in 24 hours (%)
Fy11
100.0%
Fy12
100.0%
Fy13
100.0%
Fy14
100.0%
Fy15
100.0%
Tgt15
100.0%
Tgt16
100.0%
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 4a • Critical: TRUE
Agency
HRA
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Average days to initiate home attendant and housekeeper services for all cases
Fy11
NA
Fy12
33.1
Fy13
27.5
Fy14
14.1
Fy15
24.6
Tgt15
30
Tgt16
30
Desired Direction
Down
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 4a • Critical: FALSE
Agency
HRA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Cases receiving home care services
Fy11
88,722
Fy12
99,716
Fy13
116,883
Fy14
118,120
Fy15
122,173
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 4a • Critical: FALSE
Agency
HRA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
New applicants for HIV/AIDS Services Administration (HASA) services
Fy11
5,800
Fy12
5,797
Fy13
5,491
Fy14
5,385
Fy15
5,033
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
HRA
Agency: HRA • Mmr Goal: 4a • Critical: TRUE
Agency
HRA
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Individuals receiving HASA services
Fy11
32,618
Fy12
32,427
Fy13
32,442
Fy14
32,288
Fy15
32,110
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 4a • Critical: FALSE
Agency
HRA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
HASA clients receiving ongoing enhanced housing benefits (%)
Fy11
81.4%
Fy12
83.7%
Fy13
84.3%
Fy14
84.0%
Fy15
84.7%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 4a • Critical: TRUE
Agency
HRA
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Average number of days from submission of a completed application to approval or denial of enhanced housing benefits to keep HASA clients in stable housing
Fy11
6
Fy12
7.9
Fy13
7
Fy14
8.4
Fy15
7.6
Tgt15
8
Tgt16
8
Desired Direction
Down
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 4a • Critical: TRUE
Agency
HRA
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Average number of days from submission of a completed application to issuance of enhanced housing benefits to HASA clients
Fy11
16.6
Fy12
17.3
Fy13
14.5
Fy14
14.1
Fy15
14.2
Tgt15
15.5
Tgt16
15.5
Desired Direction
Down
5 Yr Trend
Down
HRA
Agency: HRA • Mmr Goal: 5a • Critical: FALSE
Agency
HRA
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Cash Assistance recoveries and cost avoidance for fraud, waste and abuse ($000,000)
Fy11
NA
Fy12
NA
Fy13
$177.8
Fy14
$180.7
Fy15
$182.1
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 5a • Critical: FALSE
Agency
HRA
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Supplemental Nutritional Assistance Program (SNAP) cost avoidance for fraud and abuse ($000,000)
Fy11
NA
Fy12
NA
Fy13
$29.6
Fy14
$29.6
Fy15
$29.7
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 5a • Critical: FALSE
Agency
HRA
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Fair Hearings requested
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
396,196
Fy15
329,469
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 5a • Critical: FALSE
Agency
HRA
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Fair hearings upheld (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
7.0%
Fy15
5.2%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
HRA
Agency: HRA • Mmr Goal: 5a • Critical: FALSE
Agency
HRA
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Billed revenue as a percentage of budgeted revenue (%)
Fy11
80.2%
Fy12
78.3%
Fy13
71.9%
Fy14
72.8%
Fy15
74.2%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 5a • Critical: FALSE
Agency
HRA
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Claims filed within 60 days of the close of the expenditure month (%)
Fy11
100%
Fy12
100%
Fy13
99%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 5a • Critical: FALSE
Agency
HRA
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Calls resolved within 48 hours to the customer service call line for vendors (%)
Fy11
70.0%
Fy12
71.3%
Fy13
67.7%
Fy14
69.4%
Fy15
71.0%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 5a • Critical: FALSE
Agency
HRA
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Collisions involving City vehicles
Fy11
43
Fy12
53
Fy13
43
Fy14
62
Fy15
43
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 5a • Critical: FALSE
Agency
HRA
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Workplace injuries reported
Fy11
203
Fy12
195
Fy13
194
Fy14
196
Fy15
170
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
HRA
Agency: HRA • Mmr Goal: 6a • Critical: FALSE
Agency
HRA
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Completed requests for interpretation
Fy11
914,256
Fy12
732,605
Fy13
1,016,101
Fy14
1,116,886
Fy15
909,712
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 6a • Critical: FALSE
Agency
HRA
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
67.9%
Fy12
76.2%
Fy13
77.8%
Fy14
87.3%
Fy15
80.5%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 6a • Critical: FALSE
Agency
HRA
Mmr Goal
6a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
89.4%
Fy12
93.3%
Fy13
95.5%
Fy14
96.2%
Fy15
93.5%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
HRA
Agency: HRA • Mmr Goal: 6a • Critical: FALSE
Agency
HRA
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Average customer in-person wait time (minutes)
Fy11
58.3
Fy12
57.8
Fy13
48.2
Fy14
39.9
Fy15
42.2
Tgt15
60
Tgt16
60
Desired Direction
Down
5 Yr Trend
Down
HRA
Agency: HRA • Mmr Goal: 6a • Critical: FALSE
Agency
HRA
Mmr Goal
6a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
79
Fy12
80
Fy13
83
Fy14
90
Fy15
90
Tgt15
80
Tgt16
80
Desired Direction
Up
5 Yr Trend
Up
HRA
Agency: HRA • Mmr Goal: 6a • Critical: FALSE
Agency
HRA
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Calls answered in 30 seconds (%)
Fy11
45.7%
Fy12
56.6%
Fy13
63.6%
Fy14
69.7%
Fy15
65.8%
Tgt15
80%
Tgt16
80%
Desired Direction
Up
5 Yr Trend
Up
LAW
Agency: LAW • Mmr Goal: 1a • Critical: TRUE
Agency
LAW
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Total cases commenced against the City
Fy11
9,030
Fy12
9,695
Fy13
9,528
Fy14
9,045
Fy15
9,922
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
LAW
Agency: LAW • Mmr Goal: 1a • Critical: FALSE
Agency
LAW
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Cases commenced against the City in state court
Fy11
6,838
Fy12
7,682
Fy13
7,745
Fy14
7,258
Fy15
8,112
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
LAW
Agency: LAW • Mmr Goal: 1a • Critical: FALSE
Agency
LAW
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Cases commenced against the City in federal court
Fy11
2,192
Fy12
2,013
Fy13
1,781
Fy14
1,787
Fy15
1,810
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
LAW
Agency: LAW • Mmr Goal: 1b • Critical: TRUE
Agency
LAW
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Cases pending in state court
Fy11
16,707
Fy12
17,020
Fy13
17,884
Fy14
19,039
Fy15
20,059
Tgt15
19,600
Tgt16
21,000
Desired Direction
Down
5 Yr Trend
Up
LAW
Agency: LAW • Mmr Goal: 1b • Critical: FALSE
Agency
LAW
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Cases pending on trial calendar
Fy11
NA
Fy12
NA
Fy13
2,256
Fy14
2,260
Fy15
2,255
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
LAW
Agency: LAW • Mmr Goal: 1b • Critical: FALSE
Agency
LAW
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Affirmative motions to dismiss or for summary judgment
Fy11
NA
Fy12
NA
Fy13
1,798
Fy14
1,903
Fy15
1,561
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
LAW
Agency: LAW • Mmr Goal: 1b • Critical: TRUE
Agency
LAW
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Win rate on affirmative motions (%)
Fy11
NA
Fy12
NA
Fy13
72%
Fy14
78%
Fy15
74%
Tgt15
65%
Tgt16
65%
Desired Direction
Up
5 Yr Trend
NA
LAW
Agency: LAW • Mmr Goal: 1c • Critical: TRUE
Agency
LAW
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Cases pending in federal court
Fy11
NA
Fy12
NA
Fy13
1,711
Fy14
1,659
Fy15
1,652
Tgt15
1,700
Tgt16
1,625
Desired Direction
Down
5 Yr Trend
NA
LAW
Agency: LAW • Mmr Goal: 1c • Critical: FALSE
Agency
LAW
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Dismissals and discontinuances
Fy11
NA
Fy12
NA
Fy13
264
Fy14
173
Fy15
228
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
LAW
Agency: LAW • Mmr Goal: 2a • Critical: FALSE
Agency
LAW
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Referred cases filed for prosecution (%)
Fy11
55%
Fy12
55%
Fy13
56%
Fy14
58%
Fy15
54%
Tgt15
55%
Tgt16
55%
Desired Direction
Neutral
5 Yr Trend
Neutral
LAW
Agency: LAW • Mmr Goal: 2a • Critical: FALSE
Agency
LAW
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Juvenile conviction rate (%)
Fy11
71%
Fy12
73%
Fy13
73%
Fy14
75%
Fy15
75%
Tgt15
70%
Tgt16
70%
Desired Direction
Neutral
5 Yr Trend
Neutral
LAW
Agency: LAW • Mmr Goal: 2a • Critical: TRUE
Agency
LAW
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Juveniles successfully referred to a diversion program with no new delinquency referral within one year (%)
Fy11
NA
Fy12
NA
Fy13
85%
Fy14
85%
Fy15
84%
Tgt15
75%
Tgt16
75%
Desired Direction
Up
5 Yr Trend
NA
LAW
Agency: LAW • Mmr Goal: 2a • Critical: FALSE
Agency
LAW
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Crime victims assessed for community-based services (%)
Fy11
46%
Fy12
44%
Fy13
36%
Fy14
46%
Fy15
50%
Tgt15
35%
Tgt16
40%
Desired Direction
Up
5 Yr Trend
Neutral
LAW
Agency: LAW • Mmr Goal: 3a • Critical: FALSE
Agency
LAW
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Filing of enforcement referrals within 60 days of referral (%)
Fy11
NA
Fy12
NA
Fy13
95%
Fy14
94%
Fy15
94%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
LAW
Agency: LAW • Mmr Goal: 3a • Critical: TRUE
Agency
LAW
Mmr Goal
3a
Critical
TRUE
Performance Indicator
Families entitled to a support order that get a support order (%)
Fy11
NA
Fy12
NA
Fy13
65%
Fy14
65%
Fy15
68%
Tgt15
65%
Tgt16
65%
Desired Direction
Up
5 Yr Trend
NA
LAW
Agency: LAW • Mmr Goal: 4a • Critical: FALSE
Agency
LAW
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Completed requests for interpretation
Fy11
772
Fy12
763
Fy13
705
Fy14
860
Fy15
762
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
LAW
Agency: LAW • Mmr Goal: 4a • Critical: FALSE
Agency
LAW
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
LAW
Agency: LAW • Mmr Goal: 4a • Critical: FALSE
Agency
LAW
Mmr Goal
4a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
LPC
Agency: LPC • Mmr Goal: 1a • Critical: TRUE
Agency
LPC
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Individual landmarks and historic districts designated
Fy11
40
Fy12
36
Fy13
20
Fy14
11
Fy15
15
Tgt15
20
Tgt16
20
Desired Direction
Neutral
5 Yr Trend
Down
LPC
Agency: LPC • Mmr Goal: 1a • Critical: TRUE
Agency
LPC
Mmr Goal
1a
Critical
TRUE
Performance Indicator
- Total number of buildings designated
Fy11
1,528
Fy12
1,040
Fy13
1,408
Fy14
324
Fy15
2,013
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
LPC
Agency: LPC • Mmr Goal: 1b • Critical: TRUE
Agency
LPC
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Work permit applications received
Fy11
10,753
Fy12
11,823
Fy13
11,886
Fy14
13,235
Fy15
13,273
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
LPC
Agency: LPC • Mmr Goal: 1b • Critical: TRUE
Agency
LPC
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Actions taken on work permit applications received
