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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
LPC
Agency: LPC • Mmr Goal: 1b • Critical: FALSE
Agency
LPC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Certificates of No Effect issued within 10 days (%)
Fy11
85%
Fy12
80%
Fy13
87%
Fy14
94%
Fy15
91%
Tgt15
85%
Tgt16
85%
Desired Direction
Up
5 Yr Trend
Up
LPC
Agency: LPC • Mmr Goal: 1b • Critical: FALSE
Agency
LPC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Expedited Certificates of No Effect issued within two days (%)
Fy11
100%
Fy12
92%
Fy13
100%
Fy14
97%
Fy15
90%
Tgt15
100%
Tgt16
100%
Desired Direction
Up
5 Yr Trend
Neutral
LPC
Agency: LPC • Mmr Goal: 1b • Critical: FALSE
Agency
LPC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Permits for minor work issued within 10 days (%)
Fy11
81%
Fy12
81%
Fy13
83%
Fy14
91%
Fy15
92%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
LPC
Agency: LPC • Mmr Goal: 1c • Critical: FALSE
Agency
LPC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Number of complaints received
Fy11
725
Fy12
670
Fy13
815
Fy14
875
Fy15
772
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
LPC
Agency: LPC • Mmr Goal: 1c • Critical: FALSE
Agency
LPC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Investigations completed
Fy11
927
Fy12
796
Fy13
806
Fy14
783
Fy15
755
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
LPC
Agency: LPC • Mmr Goal: 1c • Critical: FALSE
Agency
LPC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Enforcement actions taken: Total warning letters, NOVs, and stop work orders issued
Fy11
1,111
Fy12
1,100
Fy13
1,030
Fy14
993
Fy15
1,014
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
LPC
Agency: LPC • Mmr Goal: 1c • Critical: FALSE
Agency
LPC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
Fy11
NA
Fy12
79%
Fy13
87%
Fy14
97%
Fy15
98%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
LPC
Agency: LPC • Mmr Goal: 1d • Critical: FALSE
Agency
LPC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Archaeology applications received
Fy11
273
Fy12
283
Fy13
242
Fy14
284
Fy15
308
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
LPC
Agency: LPC • Mmr Goal: 1d • Critical: FALSE
Agency
LPC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Archaeology applications reviewed within 10 days (%)
Fy11
96%
Fy12
96%
Fy13
96%
Fy14
98%
Fy15
97%
Tgt15
85%
Tgt16
85%
Desired Direction
Up
5 Yr Trend
Neutral
LPC
Agency: LPC • Mmr Goal: 2a • Critical: FALSE
Agency
LPC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
87%
Fy12
88%
Fy13
88%
Fy14
94%
Fy15
85%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
LPC
Agency: LPC • Mmr Goal: 2a • Critical: FALSE
Agency
LPC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
100%
Fy12
98%
Fy13
99%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
NYCEM
Agency: NYCEM • Mmr Goal: 1a • Critical: FALSE
Agency
NYCEM
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Incidents
Fy11
2,955
Fy12
3,347
Fy13
3,443
Fy14
3,702
Fy15
4,091
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
NYCEM
Agency: NYCEM • Mmr Goal: 1a • Critical: FALSE
Agency
NYCEM
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Field responses
Fy11
556
Fy12
720
Fy13
674
Fy14
810
Fy15
938
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
NYCEM
Agency: NYCEM • Mmr Goal: 1a • Critical: FALSE
Agency
NYCEM
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Incidents monitored from Watch Command
Fy11
2,399
Fy12
2,627
Fy13
2,769
Fy14
2,892
Fy15
3,153
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
NYCEM
Agency: NYCEM • Mmr Goal: 1a • Critical: FALSE
Agency
NYCEM
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Interagency meetings held during field responses
Fy11
566
Fy12
716
Fy13
578
Fy14
290
Fy15
291
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYCEM
Agency: NYCEM • Mmr Goal: 1a • Critical: TRUE
Agency
NYCEM
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Emergency Operations Center activations
Fy11
14
Fy12
8
Fy13
6
Fy14
8
Fy15
7
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYCEM
Agency: NYCEM • Mmr Goal: 1b • Critical: TRUE
Agency
NYCEM
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Full-scale and functional exercises/drills
Fy11
6
Fy12
9
Fy13
1
Fy14
3
Fy15
4
Tgt15
4
Tgt16
4
Desired Direction
Up
5 Yr Trend
Down
NYCEM
Agency: NYCEM • Mmr Goal: 1b • Critical: TRUE
Agency
NYCEM
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Tabletop exercises and simulations
Fy11
5
Fy12
23
Fy13
23
Fy14
19
Fy15
19
Tgt15
18
Tgt16
18
Desired Direction
Up
5 Yr Trend
Up
NYCEM
Agency: NYCEM • Mmr Goal: 1b • Critical: FALSE
Agency
NYCEM
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Participation in drills coordinated by other agencies or organizations
Fy11
31
Fy12
31
Fy13
29
Fy14
35
Fy15
44
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
NYCEM
Agency: NYCEM • Mmr Goal: 1b • Critical: TRUE
Agency
NYCEM
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Participants at instructor-led emergency management training sessions
Fy11
1,990
Fy12
2,815
Fy13
1,596
Fy14
2,555
Fy15
2,783
Tgt15
2,000
Tgt16
2,000
Desired Direction
Up
5 Yr Trend
Up
NYCEM
Agency: NYCEM • Mmr Goal: 2a • Critical: TRUE
Agency
NYCEM
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Total participants at emergency preparedness education sessions
Fy11
25,733
Fy12
32,078
Fy13
35,921
Fy14
34,599
Fy15
74,571
Tgt15
28,000
Tgt16
75,000
Desired Direction
Up
5 Yr Trend
Up
NYCEM
Agency: NYCEM • Mmr Goal: 2a • Critical: FALSE
Agency
NYCEM
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Ready New York webpage views
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
15,443
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
NYCEM
Agency: NYCEM • Mmr Goal: 2a • Critical: FALSE
Agency
NYCEM
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Subscribers to Corpnet System
Fy11
1,620
Fy12
1,570
Fy13
1,545
Fy14
1,590
Fy15
1,610
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
NYCEM
Agency: NYCEM • Mmr Goal: 2b • Critical: TRUE
Agency
NYCEM
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Community Emergency Response Team (CERT) volunteer hours
Fy11
24,636
Fy12
22,415
Fy13
25,913
Fy14
11,704
Fy15
16,299
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYCEM
Agency: NYCEM • Mmr Goal: 2b • Critical: FALSE
Agency
NYCEM
Mmr Goal
2b
Critical
FALSE
Performance Indicator
CERT members trained
Fy11
230
Fy12
191
Fy13
347
Fy14
297
Fy15
264
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
NYCEM
Agency: NYCEM • Mmr Goal: 2c • Critical: FALSE
Agency
NYCEM
Mmr Goal
2c
Critical
FALSE
Performance Indicator
Notify NYC messages issued
Fy11
NA
Fy12
905
Fy13
1,189
Fy14
1,190
Fy15
1,390
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
NYCEM
Agency: NYCEM • Mmr Goal: 2c • Critical: TRUE
Agency
NYCEM
Mmr Goal
2c
Critical
TRUE
Performance Indicator
Average time from incident to issuing of Notify NYC message (minutes:seconds)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
7:58
Fy15
8:00
Tgt15
7:00
Tgt16
7:00
Desired Direction
Down
5 Yr Trend
NA
NYCEM
Agency: NYCEM • Mmr Goal: 2c • Critical: FALSE
Agency
NYCEM
Mmr Goal
2c
Critical
FALSE
Performance Indicator
Subscribers to Notify NYC, CorpNet, Advance Warning System, and Citizen Corps Newsletter
Fy11
NA
Fy12
NA
Fy13
182,895
Fy14
237,740
Fy15
310,072
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
NYCEM
Agency: NYCEM • Mmr Goal: 3a • Critical: FALSE
Agency
NYCEM
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
100%
Fy12
97%
Fy13
99%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
NYCEM
Agency: NYCEM • Mmr Goal: 3a • Critical: FALSE
Agency
NYCEM
Mmr Goal
3a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
82%
Fy12
81%
Fy13
95%
Fy14
95%
Fy15
97%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
NYCHA
Agency: NYCHA • Mmr Goal: 1a • Critical: FALSE
Agency
NYCHA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Apartments vacated
Fy11
4.6%
Fy12
5.0%
Fy13
4.5%
Fy14
4.8%
Fy15
3.9%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 1a • Critical: TRUE
Agency
NYCHA
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Occupancy rate (%)
Fy11
99.4%
Fy12
99.2%
Fy13
98.8%
Fy14
99.4%
Fy15
99.5%
Tgt15
99.2%
Tgt16
99.2%
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 1a • Critical: FALSE
Agency
NYCHA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Applicants placed in public housing
Fy11
5,650
Fy12
6,012
Fy13
4,233
Fy14
5,988
Fy15
4,939
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 1a • Critical: FALSE
Agency
NYCHA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Working families residing in public housing (cumulative) (%)
Fy11
46.7%
Fy12
48.0%
Fy13
47.8%
Fy14
47.6%
Fy15
47.5%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 1b • Critical: FALSE
Agency
NYCHA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Families on Section 8 waiting list (000)
Fy11
NA
Fy12
124
Fy13
123
Fy14
123
Fy15
121
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
NYCHA
Agency: NYCHA • Mmr Goal: 1b • Critical: TRUE
Agency
NYCHA
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Utilization rate for Section 8 vouchers (%)
Fy11
98.3%
Fy12
95.3%
Fy13
93.9%
Fy14
91.2%
Fy15
88.1%
Tgt15
97.0%
Tgt16
97.0%
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 1b • Critical: TRUE
Agency
NYCHA
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Section 8 Occupied Units (vouchers)
Fy11
95,898
Fy12
93,789
Fy13
91,892
Fy14
88,529
Fy15
86,167
Tgt15
87,000
Tgt16
87,000
Desired Direction
Up
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 1b • Critical: FALSE
Agency
NYCHA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Annual Section 8 inspections
Fy11
NA
Fy12
89.2%
Fy13
84.4%
Fy14
89.8%
Fy15
88.9%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
NYCHA
Agency: NYCHA • Mmr Goal: 1b • Critical: FALSE
Agency
NYCHA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Annual Section 8 recertifications
Fy11
NA
Fy12
86.4%
Fy13
91.2%
Fy14
92.9%
Fy15
96.7%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
NYCHA
Agency: NYCHA • Mmr Goal: 1b • Critical: FALSE
Agency
NYCHA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Applicants placed through Section 8 vouchers
Fy11
NA
Fy12
421
Fy13
933
Fy14
384
Fy15
892
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
NYCHA
Agency: NYCHA • Mmr Goal: 1c • Critical: TRUE
Agency
NYCHA
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Apartments (000)
Fy11
179
Fy12
179
Fy13
179
Fy14
179
Fy15
178
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 1c • Critical: FALSE
Agency
NYCHA
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Number of developments
Fy11
334
Fy12
334
Fy13
334
Fy14
334
Fy15
328
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 1c • Critical: FALSE
Agency
NYCHA
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Number of buildings
Fy11
2,597
Fy12
2,597
Fy13
2,585
Fy14
2,563
Fy15
2,553
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 1d • Critical: TRUE
Agency
NYCHA
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Average time to prepare vacant apartments (days)
Fy11
30.9
Fy12
31.8
Fy13
39.6
Fy14
43.7
Fy15
38.2
Tgt15
30
Tgt16
30
Desired Direction
Down
5 Yr Trend
Up
NYCHA
Agency: NYCHA • Mmr Goal: 1d • Critical: TRUE
Agency
NYCHA
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Average turnaround days for vacant apartments
Fy11
35.2
Fy12
40
Fy13
60.3
Fy14
77.9
Fy15
58.1
Tgt15
40
Tgt16
40
Desired Direction
Down
5 Yr Trend
Up
NYCHA
Agency: NYCHA • Mmr Goal: 2a • Critical: TRUE
Agency
NYCHA
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Active capital projects on schedule (%)
Fy11
27.5%
Fy12
29.1%
Fy13
24.3%
Fy14
32.3%
Fy15
24.4%
Tgt15
29.1%
Tgt16
29.1%
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 2a • Critical: TRUE
Agency
NYCHA
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Active capital projects in construction phase on schedule (%)
Fy11
71.6%
Fy12
91.1%
Fy13
70.2%
Fy14
61.0%
Fy15
54.9%
Tgt15
91.1%
Tgt16
91.1%
Desired Direction
Up
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 2b • Critical: TRUE
Agency
NYCHA
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Average time to resolve emergency service requests (hours)
Fy11
18.3
Fy12
7.5
Fy13
13.6
Fy14
11
Fy15
14.7
Tgt15
24
Tgt16
24
Desired Direction
Down
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 2b • Critical: TRUE
Agency
NYCHA
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Average time to resolve non-emergency service requests (days)
Fy11
29
Fy12
30
Fy13
42.5
Fy14
27.6
Fy15
14
Tgt15
15
Tgt16
15
Desired Direction
Down
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 2b • Critical: TRUE
Agency
NYCHA
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Average time to resolve heat service requests (hours)
Fy11
12.9
Fy12
11.9
Fy13
19.8
Fy14
13.6
Fy15
19
Tgt15
24
Tgt16
24
Desired Direction
Down
5 Yr Trend
Up
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